Gloria BrooksT: 480-845-7820 | E: gmurphy012005@yahoo.com

Summary of Qualifications Successful 6 years business owner in retail sales experiences Dedicated professional who seeks understanding customer’s needs Trustworthy and reliable when handling customers payments Seventeen years experiences business management, self-starter, able to assess the requirement of

growing technology, skilled in positive relationship with clients and colleagues.

Work Experience Eligibility Interview I Surprise, AZDepartment of Economic Security 06/2015 - 04/2016

Answered applicants' questions about benefits and claim procedures. Compiled, record, and evaluate personal and financial data in order to verify completeness and

accuracy, and to determine eligibility status. Computed and authorize amounts of assistance for programs such as grants, monetary payments, and

food stamps. Initiated procedures to grant, modify, deny, or terminate assistance, or refer applicants to other

agencies for assistance. Interpreted and explain information such as eligibility requirements, applicant’s details, payment

methods, and applicants' legal rights.Marion Brooks Avondale, AZCaregiver for Spouse 09/2008 - 12/2014

Checked patients pulse, temperature, and respiration Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert Maintained records of patient care, condition, progress, or problems Performed a variety of duties as requested by client, such as obtaining household supplies or running

errands Provided patients and families with emotional support

Owner Phoenix, AZ Mezzo Record Store Inc., - Phoenix, AZ 06/2004 - 08/2009

Determined areas needing cost reduction and program improvement Directed and coordinated activities of businesses or departments concerned with the production,

pricing, sales, or distribution of products Managed staff, prepared work schedules and assigned specific duties Oversaw activities directly related to making products or providing services Reviewed financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement Account Tech III Phoenix, AZ Department of Economic Security 08/2000 – 60/2004

Created trend reporting of financial information Developed and implemented monthly/quarterly reporting packages for an income portfolio Kept detailed records of sales and prepared monthly reports Maintained Accounts Payable and Accounts Receivable Prepared and monitored business expenses and budget Prepared, analyzed and verified financial reports and taxes utilizing various software packages

Education Bachelor Degree Indianapolis, IN Martin University 1993 - 1997 Associate Degree Indianapolis, IN Indiana Vocational College 1983 - 1986 Associate Degree Indianapolis, IN Indiana Vocational College 1986 - 1987 GED Certification Indianapolis, IN Indiana Vocational College 1994