gloster garden furniture frequently asked questions · it is especially important that outdoor...

Gloster Garden Furniture Frequently Asked Questions

Freephone Helpline: 0800 085 0005 General Who designs Gloster's products? We commission various international furniture designers such as Povl Eskildsen (Denmark), Mark Gabbertas (UK), Staffan Hultgren (Sweden) and John Caldwell (USA) to design both individual pieces and entire ranges of furniture. Why does Gloster offer such a large range of products? We are committed to offering the consumer choice and have built up a diverse range of products to cater for all outdoor furniture requirements. Also, Gloster operates in all major markets world-wide and different markets have very different tastes and requirements for outdoor furniture. We therefore produce an extensive array of products to ensure appeal across all markets and tastes. What's so special about the way Gloster makes its furniture? We believe that our attention to detail is second to none. The easiest way to describe our attitude to design and finish is indoor production and quality standards combined with outdoor engineering and durability. Can my furniture be kept outside all year round? Yes, Gloster Furniture can be kept outside all 12 months of the year - wherever in the world you happen to live. Of course, furniture left outside all year will get more dirty than furniture that is just used in the summer, but the long-term performance and durability of the furniture is exactly the same. How easy is Gloster furniture to assemble? All our furniture is supplied either fully assembled or flat-packed in sub-assemblies to minimise the amount of final assembly required. All flat-packed items come complete with a pack of fittings and detailed, multi-lingual

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assembly instructions. Due to thoughtful design and the accuracy of our construction no glue is required to assemble our products. In most cases, furniture can be assembled within a few minutes by a single person with only a minimum of tools. Teak Products What is teak? Teak is a close grained hardwood with a high natural oil content. This makes it hard wearing, highly resistant to rotting and almost impervious to the effects of sun, rain, frost or snow. These characteristics combine to make it the ideal timber for all outdoor applications. Many other hardwoods are used for outdoor furniture and some are even marketed as 'teak substitutes'. However, there is no substitute for teak and no other hardwood will perform to the same standard as teak in outdoor conditions. What grade of teak does Gloster use? Only premium grade plantation grown teak is used for the manufacture of Gloster furniture. The features of premium grade teak are a straight grain structure, the absence of knots, splits or cracks and an even overall colour. Is Indonesian plantation teak environmentally friendly? The teak plantations on Indonesia are really no different than any other crop, except that the growing cycle is far longer. Plantation teak is inherently more environmentally friendly than natural forest timber because no teak trees existed until the plantations were established and, due to their careful management, trees are constantly being planted at a rate that exceeds those being felled. Most importantly, the plantations in Indonesia are actively managed to be a sustainable system which not only has low impact on the eco-system, but is also fully integrated into the Indonesian social system and maximises local employment. What happens to teak before it can be used for furniture manufacture? Teak is an exceptionally stable timber once it has been properly seasoned and by far the most effective means of seasoning teak is to dry it in a kiln. A teak tree prior to felling has a moisture content of over 60%, but for furniture manufacture, this needs to be reduced to just 8-10%. We have our own kilns on-site at our factory and, depending on the dimensions of the cut pieces, it can take weeks or even months to correctly reduce the moisture content to the desired level. Kiln drying the timber is important as it not only enables us to craft accurate, close fitting joints and thus ensures the stability of the finished furniture in a variety of environments - frost and snow in winter to rain and sun in summer. Furniture that is not made from kiln-dried teak can quickly begin to warp and split when left outside and can ultimately fail all-together. What is so special about the way Gloster makes teak furniture? Many things make our teak furniture exceptional. For example, the joints used are specifically chosen to provide the strongest means of joining the component parts together. Thanks to the use of kiln dried timber and our modern wood-working machinery, these joints are made to extremely tight tolerances, which means that they are always a perfect fit and there are no

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visible gaps between two pieces of joined wood. In addition, we use a variety of different high-performance adhesives in the construction of the furniture. It is especially important that outdoor furniture is constructed to this high standard as the ultimate service life of the furniture is determined as much by the quality of construction as by the raw materials used. Woven Products What is man-made wicker? All our woven furniture is made from only the highest quality man-made fibre. Soft to the touch, this remarkable material has many benefits including high suppleness, tear resistance, UV resistance and weather resistance. The polyethylene based, extruded and through-dyed wicker is also completely weatherproof, insensitive to differences in temperature and extremely hard wearing. How is a woven product (chair) constructed? The basic structure of a woven chair is made from a fully welded, powder-coated aluminium frame. Various sections of aluminium extrusion are utilised (round, square, rectangular etc.) to provide maximum strength combined with light weight. The frame is like a skeleton and is strong in itself but gains extra strength when it is covered in its woven skin. What finish does the frame have? Once welded, the entire frame is electro-statically powder coated in a tough, smooth finish that matches the colour of the wicker. This way, the frame is fully protected against corrosion and becomes virtually invisible once it has been woven over. It is possible to see though the small gaps in weaving and that is why we colour the frame the same tone as the fibre, so that it is not noticeable through the tiny gaps in the weaving. How long does a chair take to weave? A Plantation dining chair will typically take one person 1½ days to weave. A Manhattan or Geneva chair will take less time and a Casablanca sofa can take up to 3 days. How skilled are the people who weave the furniture? It takes both patience and experience to weave a piece of woven furniture. Our weavers are highly skilled artisans, often 2nd and 3rd generation weavers. Often, there are husband and wife teams who will work simultaneously on the same chair. They use their traditional experience with natural materials and apply their experience to using the modern man-made wickers. How are the arms attached on Gloster's woven dining chairs? The integration of the teak arms is a key feature on many of Gloster's woven dining chairs. At the front, the arms are secured to the frame using 6mm machine screws which attach through the side of the arms and into captive threaded inserts that have been welded into the frame. This ensures a metal-

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to-metal joint which is far stronger than simply screwing through the wood and into the frame. The arms are the last item to be finished on the chair and are only attached at the very end of the weaving process to minimise any possible damage to the teak. Once attached, the weaving around the joint of the arm is finished off and securely fixed to ensure it cannot unravel. What temperature range can woven furniture withstand? Woven furniture can be left outside all year round and is able to withstand temperatures from -20°C to +55°C. When very cold, the weave will become stiffer than normal and when very hot, the weave will become more elastic. However, it will always revert to it's normal elasticity, once the ambient temperature stabilises. What will typically happen to the woven furniture over time? Depending on the amount of use, a woven chair will generally perform very well over time (similar wear pattern to indoor, upholstered furniture). The seat section may begin to sag and the weave in certain areas may begin to open slightly, showing more of the frame underneath. The weave can easily be re-arranged by working across it with ones fingers pushing it back in to shape. Additionally, the edges of the weave may start to show small abrasion marks in places depending on usage. Scratch marks or abrasion to the edges of the fibre can be repaired by very briefly and carefully applying heat (i.e. the flame of a cigarette lighter) to the affected area and rubbing along the length of the fibre with a piece of hard cardboard to restore a smooth edge. Is there anything special about the way Gloster weaves its products? We use a more textured, thicker type of wicker than most other manufacturers. Although this wicker is harder to weave, it is stronger, more resistant to tension, tearing and splitting. It also wears better and gives a more natural feel to the product as well as being extremely resistant to ultraviolet light and both chlorine and salt water resistant. Our woven furniture is 100% hand-woven, making each item as individual as the person who wove it and every part of the chair is covered in wicker to achieve an exceptional appearance. In addition, we ensure that all weaving is as tight and compact as possible. This minimises any gaps in the weave showing through to the exposed frame and also ensures the weaving is less likely to sag over time and with use. How do I clean woven furniture? We recommend that woven furniture is cleaned using Gloster's Sling & Woven Cleaner, following the instructions detailed on the label. It is important to use a non-foaming cleaner on woven furniture, as a foaming product will leave residues in the gaps in-between the weave which will then attract dirt. A pressure hose on a low setting is acceptable to use on woven furniture, but avoid the teak when using as the high pressure can erode the surface of the timber. What if some of the weave breaks on my furniture?

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Don't panic! Even if several fibres are accidentally cut or broken, a piece of furniture can generally be repaired successfully. A single broken fibre can usually be replaced by someone with no training in under 10 minutes. However, we recommend that any furniture damaged in this way is returned to Gloster furniture to allow our trained experts to re-weave the damaged area. Sling Products What is sling furniture? Available in a wide variety of designs and colours, Sling is a generic term for a woven, open-mesh fabric made from a vinyl coated, high strength polyester yarn. For our sling furniture we use only the highest quality Textilene® woven vinyl. Historically, slings are found combined with powder-coated aluminium frames. However, due to its inherent good looks, exceptional comfort and practicality, Gloster also has designed products that combine sling with both teak and stainless steel frames. What are the advantages of Sling furniture? One of the main benefits of sling is comfort. When stretched taught between two side frames, sling provides a yielding and infinitely variable seating surface that moulds to your individual body shape. How durable is Sling? Our Textilene® woven vinyl is resistant to fading, mildew and wear & tear under even the most severe weather conditions. How much maintenance will my furniture require? Sling requires only occasional cleaning with Gloster Sling & Woven Cleaner to keep it looking as good as new.

Helpline: 0800 085 0005

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Woven fur n i tu re can be le f t outs ide a l l year r ound and i s ab leto w i ths tand temperatures f r om -20°C to +55°C. When ver yco ld , the weave wi l l become s t i f fe r than normal and whenver y hot , the weave wi l l become more e las t ic . However, i t w i l la lways r ever t to i t ' s normal e las t ic i t y, once the ambienttemperature s tab i l i ses .

Scratch marks or abras ion to the edges o f the f ib r e can berepa i r ed by ver y br ie f l y and care fu l l y app ly ing heat ( i .e . thef lame of a c igare t te l ighter ) to the a f fec ted area and r ubb inga long the length o f the f ib r e w i th a p iece o f hard cardboardto r es tore a smooth edge. Even i f f ib r es are acc identa l l y cutor broken, a p iece o f fu r n i tu re can genera l l y be r epa i r edsuccess fu l l y.

We r ecommend that woven fur n i tu re i s c leaned us ingGlos te r ' s S l ing & Woven C leaner, fo l lowing the ins t r uc t ionsdeta i led on the labe l . I t i s impor tant to use a non- foamingc leaner on woven fur n i tu re , as a foaming product w i l l leaveres idues in the gaps in -between the weave which wi l l thenat t rac t d i r t . A pressure hose on a low se t t ing i s acceptab le touse on woven fur n i tu re , but avo id the teak when us ing as theh igh pressure can erode the sur face o f the t imber.

Mainta in ing WWoven FFurn i ture

Al l our woven fur n i tu re i s made f r om on ly the h ighes t qua l i t yman-made f ib r e . Sof t to the touch, th i s r emarkab le mater ia lhas many benef i t s inc lud ing h igh supp leness , tear r es i s tance,UV res i s tance and weather r es i s tance.

The po lye thy lene based, ex t r uded and through-dyed wicker i sa l so comple te ly weatherproof, insens i t i ve to d i f fe r ences intemperature and ex t r emely hard wear ing.

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To protec t teak sur faces f r om s ta in ing and to he lp mainta inthe s i l ve r-grey pat ina on weathered teak, we r ecommendus ing our Teak Protec tor. An app l icat ion o f th i s p roductforms an a lmost inv i s ib le sh ie ld which he lps to prevent food(cof fee , ke tchup, r ed wine, o l i ve o i l , e tc . ) penet ra t ing in tothe teak and caus ing uns ight l y s ta ins . Teak Protec tor a l sohe lps pro tec ts the wood aga ins t the ingress o f mois ture , theadhes ion of d i r t and prevents mi ldew growth.

I f you wish to r e ta in the go lden-brown co lour o f new teak wealso o f fe r a Teak Sea le r. App l icat ion o f Teak Sea le r w i l l notaf fec t the s t r ength or longev i t y o f the fur n i tu re in any way,jus t i t s appearance.

I f you e lec t to use Teak Sea le r you wi l l be embark ing on aregu lar maintenance programme as Teak Sea le r needs to beregu lar l y r e -app l ied to prov ide cont inuous protec t ion.

I f you in tend to s to re your fu r n i tu re over the w in ter, werecommend that you do so in a water- t ight garden shed,garage or outhouse.

However, we adv i se that you do not move teak fur n i tu re f r omthe garden s t ra ight in to a heated indoor r oom for s to rage, asthe sharp d i f fe r ences in temperature and humid i t y may causethe wood to sp l i t .

Ma inta in ing TTeak FFurn i ture

Contrar y to popular be l ie f, teak fur n i tu re does not r equ i r eany spec ia l maintenance rout ine or any add i t iona l p ro tec t ionapar t f r om occas iona l c lean ing. Lef t to age natura l l y outs ideby be ing exposed to l ight , a i r and ra in , teak w i l l g radual l ychange to a so f t , s i l ve r-grey as the p igments in the sur facelayer o f the wood s lowly s ta r t to fade away. We recommendthat you a l low your teak fur n i tu re to weather natura l l y th i sway and s imply c lean thoroughly once or tw ice a year w i thour Teak C leaner.


One of the main benef i t s o f s l ing i s comfor t . When s t r e tchedtaught between two s ide f rames, s l ing prov ides a y ie ld ing andin f in i te l y var iab le seat ing sur face that moulds to yourind iv idua l body shape. Our Tex t i lene ® woven v iny l i s r es i s tantto fad ing, mi ldew and wear & tear under even the mostsevere weather cond i t ions . S l ing r equ i r es on ly occas iona lc lean ing wi th Glos te r S l ing & Woven C leaner to keep i tlook ing as good as new.

We recommend that s l ing fur n i tu re i s c leaned us ing Glos te r ' sS l ing & Woven C leaner, fo l lowing the ins t r uc t ions deta i led onthe labe l . I t i s impor tant to use a non- foaming c leaner ons l ings , as a foaming product w i l l leave r es idues in the gapsin-between the weave which wi l l then at t rac t d i r t . A pressurehose on a low se t t ing i s acceptab le to use on s l ing fur n i tu re ,but avo id the teak when us ing as the h igh pressure can erodethe sur face o f the t imber. For anodised or powder-coateda lumin ium f rames, use Glos te r ' s Meta l C leaner.

Mainta in ing SS l ing FFurn i ture

Avai lab le in a w ide var ie ty o f des igns and co lours , S l ing i s agener ic te rm for a woven, open-mesh fabr ic made f r om av iny l coated, h igh s t r ength po lyes te r yar n . For our s l ingfur n i tu re we use on ly the h ighes t qua l i t y Tex t i lene ® wovenv iny l . H is to r ica l l y, s l ings are found combined wi th powder-coated a lumin ium f rames. However, due to i t s inherent goodlooks , except iona l comfor t and pract ica l i t y, G los te r a l so hasdes igned products that combine s l ing w i th both teak ands ta in less s tee l f rames.


Al though s ta in less s tee l i s genera l l y r es i s tant to cor ros ion,the sur face i s suscept ib le to cosmet ic deter io ra t ion by theef fec ts o f sa l t water and a i r-borne chemica ls and th i s mayresu l t in smal l b rown spots appear ing on i t s sur face ( th i sprocess i s l i ke l y to be acce le ra ted in coas ta l a r eas) . Thesespots in no way af fec t the s t r ength, in tegr i t y o r longev i t y o fthe fur n i tu re , they are s imply super f ic ia l d i sco lora t ions thatr equ i r e c lean ing to r es tore the s ta in less s tee l to i t s o r ig ina lappearance.

Wi th a l l our products we inc lude a Scotchbr i te pad. I f anybrown spots appear on the s ta in less s tee l they can be eas i l yc leaned by gent l y r ubb ing the sur face o f the s tee l , in thed i r ec t ion o f the br ushed f in i sh , w i th the pad. I f thesedepos i t s a re a l lowed to bu i ld up, then i t may be necessar y toc lean the product more thoroughly w i th Glos te r ' s S ta in lessStee l C leaner & Po l i sher, wh ich c leans and r es tores the newlook of s ta in less s tee l fu r n i tu re and makes the sur facerepe l lent to both d i r t and water.

Maintaining SStainless SSteel FFurniture

Gloster manufactures us ing 304 grade s ta in less s tee l - theindus t r y s tandard fo r outdoor products . However, as w i th anyi tem le f t permanent l y outs ide , s ta in less s tee l fu r n i tu rerequ i r es r egu lar maintenance to keep i t look ing as new.

Before the fur n i tu re leaves our fac tor y the we lds are groundf lush and the sur face i s po l i shed wi th Scotchbr i te , usua l l y inthe long d i r ec t ion o f the legs or ra i l s . Th is p rov ides asmooth, r es i s tant sur face that i s easy to c lean and mainta in .


INSTRUCTIONS FFOR UUSE

1. Before us ing the S l ing/Woven C leaner, p ro tec t i ve g loves ( inc luded in box) andeye protec t ion shou ld be worn. Cover the ground under your work ing areabefore c lean ing.

2. Shake S l ing/Woven C leaner before use .

3 . Apply S l ing/Woven C leaner w i th a so f t c lo th or sponge. A l low to soak fo r 1minute .

4 . Br ush the fur n i tu re c lean wi th a so f t sc r ubb ing pad ( inc luded in box) andwater.

5 . R inse fur n i tu re we l l w i th c lean water.

6 . Severe ly s ta ined sur faces may r equ i r e a second t r eatment .

S l ing && Woven CCleaner25oz / 750ml p las t ic bot t le w i th t r igger-ac t ion head.Water-based formula - both non- tox ic and env i r onmenta l l yf r iend ly. C leans and r es tores the new look o f s l ing andsynthet ic w icker woven fur n i tu re . Spec ia l non- foamingformula. Each bot t le i s supp l ied comple te w i th a spec ia lapp l icator pad.



1. Before us ing Teak C leaner, p ro tec t i ve g loves ( inc luded in box) and eyeprotec t ion shou ld be worn. Cover the ground under your work ing area beforec lean ing.

2. Fi r s t mois ten the fur n i tu re w i th c lean water.

3 . Shake Teak C leaner before use .

4 . Spray Teak C leaner on fur n i tu re and app ly even ly w i th a so f t c lo th or sponge.A l low to soak fo r 5 minutes .

5 . Br ush the fur n i tu re c lean wi th a sc r ubb ing pad ( inc luded in box) and water inthe d i r ec t ion o f the gra in .


7 . For pro tec t ion f r om s ta ins , leave fur n i tu re to dr y and t r eat w i th TeakProtec tor.

Teak CCleaner25oz / 750ml p las t ic bot t le w i th t r igger-ac t ion head.Water-based formula - both non- tox ic and env i r onmenta l l yf r iend ly. C leans and br ightens weathered teak in one,s imple s tep. Each bot t le i s supp l ied comple te w i th aspec ia l app l icator pad.



1. New Furn i tu re - c lean wi th Glos te r Teak C leaner before app ly ing Teak Sea le r.For weathered fur n i tu re or fu r n i tu re prev ious ly t r eated wi th teak o i l / sea le r -c lean thoroughly w i th Glos te r Teak C leaner before app ly ing Teak Sea le r,ensur ing a l l t races o f o ld o i l / sea le r a re r emoved.

2. Before us ing the Teak Sea le r, p ro tec t i ve g loves ( inc luded in box) and eyeprotec t ion shou ld be worn. Cover the ground under your work area befores tar t ing.

3. I f c leaned wood fee l s r ough, sand l ight l y before t r eat ing wi th Teak Sea le r.Make sure the teak i s 100% dr y and f r ee o f dus t .

4 . Shake Teak Sea le r fo r a t leas t one minute before use . Insuf f i c ient shak ingcan lead to uneven weather ing.

5. We sugges t you t r y the Teak Sea le r on a smal l a rea f i r s t (e .g . the back o f aleg) to judge i f the co lour meets your expectat ions .

6 . App ly a ver y th in layer o f Teak Sea le r even ly over the fur n i tu re w i th a dus tf r ee c lo th ( inc luded in box) . App ly a second ver y th in coat a f te r 60 minutesdr y ing t ime (humid c l imates : a l low more t ime for d r y ing) .

7 . I t i s r ecommended that you t r eat your fu r n i tu re w i th Teak Sea le r a t leas tonce a year.

Teak SSealer33oz / 1 l i t r e p las t ic bot t le . Water-based formula - bothnon- tox ic and env i r onmenta l l y f r iend ly. Reta ins thego lden-brown co lour o f teak fo r a longer t ime. Fas t andeasy to app ly. Res i s tant to mould and prevents theformat ion of b lack spots . Each bot t le i s supp l ied comple tewi th a spec ia l app l icator c lo th .



1. Before us ing Teak Protec tor, p ro tec t i ve g loves ( inc luded in box) and eyeprotec t ion shou ld be worn. Cover the ground under your work area befores tar t ing.

2. Before us ing Teak Protec tor on new teak, put the fur n i tu re outs ide to weatherfor a week.

3. Before us ing Teak Protec tor on weathered or dark grey teak, f i r s t c lean thewood wi th Glos te r Teak C leaner. I f c leaned wood fee l s r ough, sand l ight l y beforet r eat ing wi th Teak Protec tor.

4 . Make sure the teak i s 100% dr y and f r ee o f dus t .

5 . Shake for a t leas t one minute before use . App ly a th in layer o f Teak Protec torwi th a so f t c lo th ( inc luded in box) .

6 . A l low to dr y fo r 4 hours (humid c l imates : a l low more t ime for d r y ing) andthen app ly a second th in coat o f Teak Protec tor. Le t the teak dr y fo r 48 hoursbefore exposure .

7 . I t i s r ecommended that you t r eat your teak fur n i tu re w i th Teak Protec tor a tleas t once ever y year. Tab le tops shou ld be t r eated more o f ten.

Note - Teak Protec tor i s an a lmost inv i s ib le sh ie ld wh ich he lps to prevent food(cof fee , ke tchup, red w ine, o l i ve o i l , e tc . ) penet ra t ing in to teak caus ing s ta ins . I ta l so protec ts the wood aga ins t mois ture and adhes ion o f d i r t and preventsmi ldew growth. A f te r ag ing, the teak w i l l weather to a natura l s i l ve r-grey pat inains tead of tu rn ing dark grey or green. Shou ld you pre fer to keep the go lden-brown co lour o f teak fo r a longer t ime, then f i r s t t reat your fu rn i tu re w i th TeakSea le r and then use Teak Protec tor a f te r wards .

Teak PProtector33oz / 1 l i t r e p las t ic bot t le . Water-based formula - bothnon- tox ic and env i r onmenta l l y f r iend ly. Spec ia l fo rmularepe ls water and mois ture . He lps prevent s ta ins f r om foodand dr inks . Use on weathered teak to r e ta in the s i l ve r-grey pat ina. Each bot t le i s supp l ied comple te w i th aspec ia l app l icator c lo th .



1. Before us ing Meta l C leaner, p ro tec t i ve g loves ( inc luded in box) and eyeprotec t ion shou ld be worn. Cover the ground under your work ing area beforec lean ing.

2. Shake Meta l C leaner before use .

3 . Apply Meta l C leaner w i th a so f t c lo th or sponge. A l low to soak fo r 1 minute .4 . Br ush the fur n i tu re c lean wi th a so f t c lo th ( inc luded in box) and water.


6 . Severe ly s ta ined sur faces may r equ i r e a second t r eatment .

Meta l CCleaner33oz / 1 l i t r e p las t ic bot t le . Water-based formula - bothnon- tox ic and env i r onmenta l l y f r iend ly. C leans andres tores the new look o f meta l fu r n i tu re . For use onanodised and powder-coated a lumin ium. Each bot t le i ssupp l ied comple te w i th a spec ia l app l icator pad.



1. Before us ing Sta in less S tee l C leaner & Po l i sher, p ro tec t i ve g loves ( inc luded inbox) and eye protec t ion shou ld be worn. Cover the ground under your work ingarea before c lean ing.

2. Shake bot t le before use .

3 . Apply S ta in less S tee l C leaner & Po l i sher w i th a sc r ubb ing pad ( inc luded inbox) .

4 . Br ush the fur n i tu re c lean wi th th i s sc r ubb ing pad.

5. Apply S ta in less S tee l C leaner & Po l i sher aga in w i th a so f t c lo th ( inc luded inbox) . A l low to soak fo r 1 minute . A haze wi l l deve lop.

6. Buf f to a sh ine w i th a so f t , c lean and dr y c lo th .

Stainless SSteel CCleaner && PPolisher25oz / 750ml p las t ic bot t le w i th t r igger-ac t ion head.Water-based formula - both non- tox ic and env i r onmenta l l yf r iend ly. C leans and r es tores the new look o f s ta in lesss tee l fu r n i tu re . Makes s ta in less s tee l r epe l lent to d i r t andwater. Each bot t le i s supp l ied comple te w i th a spec ia lapp l icator pad.


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