gm 591 course project proposal-1st draft

8/9/2019 GM 591 Course Project Proposal-1st Draft

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Low Retention: High Turnover

Low Retention Rates

A Study of High Employee Turnover in a Company

Megan Wright

Keller Graduate School of Management

GM 591: Leadership and Organizational Behaior

!r" #rnold Witchel

March $5% $&1$

GM 591: Leadership and Organizational Behaior'ro(ect 'roposal



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Overview of Organization

)he organization that *ill +e the topic of discussion in m, -nal pro(ect

proposal is L' #'#."

/sta+lished in 190% L' is one of the largest independent accounting and

+usiness consulting -rms in the region% *ith oer 1& personnel emplo,ed"

#s a full2serice accounting and +usiness consulting -rm% L' continuall,

e3pands its core serices to meet its clients4 changing needs" )heir serices

include accounting% audit and assurance% human resources consulting% estate

and -nancial planning% outsourced controllership% strategic planning% ris

adisor, consulting% ta3 planning6compliance and pro-ta+ilit, enhancement"

L' is recognized as a regional -rm *ith national capa+ilities and also% it has

+een oted 7Best 'laces to Wor 7+, its emplo,ees"

8n !ecem+er $&1&% the compan, purchased a ouston +ased accounting -rm

and the merger came complete *ith more than thirt, sta mem+ers"

#lthough mergers hae their pros the, also hae their cons such as

dissatisfaction among current sta as positions *ill +e limited and

management has to mae decisions as to *hich sta *ill hold *hat positions

after the transaction is complete"



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8 (oined L' in ;e+ruar, $&11 and 8 *as hired to +e a uman <esources liaison

and 'a,roll .ler in the uman <esources diision of the compan," When 8

came on +oard *e had roughl, $$& emplo,ees% emplo,ee morale *as reall,

high% and it seemed that all emplo,ees *ere happ, and the compan, *as on

its *a," Since ;e+ruar, $&11 *e hae had high emplo,ee turnoer and hae

lost 01 emplo,ees and of those 10 left for +etter opportunities in the

accounting industr,"

Since the merger too place emplo,ee morale seems to hae taen a ma(or

turn and the once happ, emplo,ees aren4t displa,ing the positie attitude

an,more"

L' has man, =uali-ed hard*oring professionals +ut these da,s it4s hard to

retain these emplo,ees" /mplo,ees *ith man, ,ears serice and *ho hae

+een lo,al to the compan, for ,ears are maing a decision to leae"

/mplo,ee e3it interie*s state eer, reason from trust to +etter (o+

opportunities" 'ersonall,% 8 feel L' is a *onderful compan, to *or for and

the, do re*ard their emplo,ees *hen it comes to performance reie*s +ut

84m afraid it4s going to tae more"

reliminary ro!lem Statement

L' currentl, has a ma(or pro+lem of lo* retention and high turnoer" )he

emplo,ees are not feeling as if the, are an asset to the compan,> instead

the, are haing trust issues" With the help of the < department and

directors *e can turn this negatie into a positie" ;irst 8 thin *e can

promote internall, and then thin a+out -lling lo*er leel positions e3ternall,



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if needed" ?ltimatel, 8 thin (o+ satisfaction is an issue and emplo,ee

turnoer is a pro+lem" Getting to the essence of the matter *ill increase

productiit,% morale% a+senteeism and also improe retention" 8f this

pro+lem is not addressed 84m afraid *e are going to continue to lose

emplo,ees and the *orload *ill onl, +e greater as ne* +usiness continues

to come through the doors"

8 *ould lie the topic of m, research to +e ho* to improe retention rates

that *ill hae an impact on higher productiit, and lo*er turnoer" )he ).O

8 *ill address is given "nowledge of group dynami#s and de#ision

ma"ing$ apply this "nowledge to a #ase analysis to diagnose an

organizational pro!lem and re#ommend solutions"

ossi!le Solutions

8 *ould lie to see m, compan, attempt these possi+le approaches:

• ay #ompetitive wages28f the compan, doesn4t pa, their emplo,ees

at the same leel as their competitors> emplo,ees *ill research and

-nd out and (o+ satisfaction *ill *ear a*a,"

• Create good wor"ing relationships !etween employees and

managers2Bad +osses are the num+er one reason some emplo,ees

resign" Good communication and proiding encouragement for a (o+

*ell done" Good +osses acno*ledge the *or of others and

genuinel, care a+out their emplo,ees



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• roviding #areer development2Better career deelopment and

greater challenges

8f toda,4s managers tae ten minutes to tal *ith emplo,ees% tell them the,

are doing good (o+s% and e3plore their career interests> organizations *ill +e

closer to securing future performance rather than pursuing ne* emplo,ees

@Gordon% Lo*e $&&$A"

Analysis of O% #on#epts

&uality of 'or" Life is the approing or disapproing of the (o+

enironment of an emplo,ee" 8ts purpose is to deelop (o+s and *oring

conditions that are e3cellent for +oth the emplo,ees and the organization"

One of the *a,s of accomplishing WL is through (o+ design" Some of the

options aaila+le for improing (o+ design are:

• Leae the (o+ as is +ut emplo, onl, people *ho lie the rigid enironment or

routine *or" Some people do en(o, the securit, and tas support of theseinds of (o+s"

• Leae the (o+ as is% +ut pa, the emplo,ees more"• Mechanize and automate the routine (o+s"• #nd the area that O! loesCredesigns the (o+"

When redesigning (o+s there are t*o spectrums to follo*C(o+ enlargement

and (o! enri#hment" Do+ enlargement adds a more ariet, of tass and

duties to the (o+ so that it is not as monotonous" )his taes in the breadth of

the (o+" )hat is% the num+er of dierent tass that an emplo,ee performs"

)his can also +e accomplished +, (o+ rotation"



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)o! enri#hment% on the other hand% adds additional motiators" 8t adds

depth to the (o+Cmore control% responsi+ilit,% and discretion to ho* the (o+

is performed" )his gies higher order needs to the emplo,ee% as opposed to

(o+ enlargement *hich simpl, gies more ariet,"

M, ultimate plan is to create a plan of action to include m, possi+le solutions

and then allo* m, < Manager and !irector of Operations to reie* it and

allo* three emplo,ees to reie* 12administratie sta% 12sta mem+er @ta3

or auditA and 12senior mem+er @ta3 or auditA" Once m, research is complete

8 *ould lie to report m, -ndings and get their reactions to the reasons *h,

the, should sta, and *or at L'"

gm 591 course project proposal-1st draft

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