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Godrej Group:  The Godrej Group is an Indian conglomerate headquartered

in Mumbai, India. It was founded by Ardeshir Godrej and Pirojsha Godrej in 1897,

Lalbaug,Mumbai. With 7 major companies with interests in real estate, FMCG, industrial

engineering, appliances, furniture, security and agri care – to name a few – its turnover crosses

2.6 billion dollars. Godrej has a philanthropic arm that has built schools,

dispensaries and a residential complex for their employees. Trusts

established by Godrej continue to invest in education, healthcare andupliftment of the underprivileged.

Subsidiaries:

Godrej & BOYCE, Godrej InfotechLtd,Godrej Industries

Ltd,GodrejProperties,Godrej Consumer Products,GodrejAgrovert.

Chairman: Adi Godrej

Infosys:

Infosys Limited is a global technology services company headquatered

Bangalore, India. It is a second largest IT exporter in India with offices i

33 countries. First Indian company listed in Nasdaq. Infosys provides

business consulting, technology, engineering and outsourcing services help clients in over 30 countries.

Services: IT, business consulting and outsourcing services.

Chairman: K.V.Kamath

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Values of Infosys and Godrej :

• Customer Delight:

 To surpass customer expectations consistently.

• Leadership by Example:

To set standards in our business and transactions and be

exemplar for

Industry and ourselves

• Integrity and Transparency:

To be ethical, sincere and open in all our transactions.

• Fairness:

 To be objective and transaction-oriented, and thereby earn trust

and respect.

• Pursuit of Excellence:

 To strive relentlessly, constantly improve ourselves, our teams, ou

services

and products to become the best

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EMPLOYEE AND EMPLOYER RELATION: TheRole of Internal communication

Communication can be done at three levels:

In fosys :

 The Infosyshas set up an internal portal (similar to Facebook) to give

employees a ‘voice’ intrigued me. According to the news report, the

intranet called the ‘Infy Bubble’ is supposedly a platform for disgruntled

Infoscions to vent on.

Employee Voice page is an orphan since it has very limited links and

people taking active interest to update the topic. The definition on the

page talks of the spheres of influence – refers to the participation of 

employees in influencing corporate decision making – “employees aregiven a voice through informal and formal means to minimize

conflict, improve communication and encourage staff 

retention through motivation and fair treatment.

Encoura ging of accountability for periodic conversations:

Penalize supervisors who don’t make listening a priority

 Take the supervisors to task if their team members surface frustrations

on the wrong forums instead of first discussing concerns with them.Unless there is skin in the game employees will always feel let down.

Recognize people for surfacing concerns

 To prevent employees from not sharing issues on their minds externally

ensure you have a culture of openness and transparency. It helps to

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demonstrate commitment to the cause by recognizing employees for

bringing their issues to the table. Storytelling their episodes also help

percolate the messages further.

Remember that with a great deal of cynicism by the younger generatio

in India for numerous governance lapses in the public sphere every

organization, a best employer or not, is under watch.

 Technology Usage:

Infosys has innovated an iiIntranet is a web-based Business to Employeand Employee to Employee communication tool developed by InfosysInternational Inc. It is a modern, flexible and fun to use way for businesleaders to communicate with their employees, and for employees tocommunicate with each other.

 The foundation of iiIntranet is a web-based repository of companypolicies, procedures and communication tools and contact lists that iseasy to update and is readily available to all employees. In addition,iiIntranet has features for employees to provide feedback and questionto the company’s executive team and human resource professionals. Italso provides capabilities for posting broadcast announcements, shorttraining topics, and personal interest stories. It can be linked to thecompany’s corporate web site and email system and other informationrepositories and communication resources.

iiIntranet is offered as a host application implemented at a company’ssite. Infosys International is prepared to implement services and ongoinmaintenance services to support the quick and trouble-free set-up anduse of the system at reasonable cost.

External Communication:

Infosys enables its enterprises stay on top of change, helping them

connect, collaborate and communicate better by addressing theirchallenges in three key areas: business transformation, acceleratinginnovation and efficient operations.

Operational agility: Communications have typically grown throughconsolidation; and the addition of bolt-on solutions to an existinginfrastructure for handling new services. The result? Complex, unwieldy

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and often isolated operating models. Competing with more agile playerwill require enterprises to simplify key operational requirements such acustomer understanding and responsiveness, on-going cost reduction,usage-based pricing, and bundled offerings.

Continuous innovation: The lines are blurring between wireline,wireless, cable and satellite companies — they are interconnected like

never before. Enterprise success is now linked to differentiating a newintegrated portfolio with innovative services.

Godrej Group:

Internal Communication in Godrej : Online

Content Management: Responsible for the overall content on the

company intranet portal, Godrejite

• Creating exciting content on an ongoing basis and keeping the sit

updated, usable and relevant and engaging

• Identifying world-wide trends and best practices how to

incorporate them

• Activation and promotion, with a view to online employee

engagement

• Oversee flow of information between group companies and

departments• Work with different user groups to upgrade/ develop sections

relevant to them

• Online Communication: Responsible for the overall look and feel o

Godrejite

• o Create and communicate guidelines for driving online

communication

• Oversee online communication and idea sharing platforms

• Driving online usage: Responsible for reviewing and upgradingGodrejite, to promote increased usage

• Creating user surveys from time to time, to get feedback about

processes and policies

• Design and delivery of the Godrejite roadmap and policies – plan

ongoing releases in conjunction with the IT team

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• Sharing usage statistics and intranet marketing strategies, on a

monthly basis

• Work on internal communication templates and guidelines,

including the branding of HR initiatives

• Employee Engagement

• Develop and coordinate group level employee engagement

activities to drive focused interaction between different groups of employees

External Communication :

• Communication in Organization

 The employee value proposition at Godrej is described as ‘PLEA’:

purpose, learning, empowerment and appreciation. The ‘purpose’, that the objective of the company, is communicated throughout the

organisation. A lot of opportunities are also provided for people to ‘lear

new things on a constant basis. The HR team has invested in classroom

training as well as e-learning infrastructure. This allows the team to run

customised management development programmes, in association with

management institutes. These upgrades of skills and awareness bring i

an environment of ‘empowerment’. ‘Appreciation’ is then done through

regular performance assessments and appraisals.

• Communication in Groups

 The young managers at Godrej (those who have spent less than 3 yeawith the company) are nominated for cross-functional experiencethrough the Young Executive Board. This is meant to help them developstrategic business skills at a young age. Dr.Sindhu adds, “When I talk topotential employees, I tell them about how the Godrej brand offers PLEAfor career growth and development.”

‘Open House’ sessions are held frequently at Godrej , to enableemployees to voice their opinions and get their concerns addressed. Thcompany has also introduced the concept of ‘Bedhadak Bolo’, toencourage employees to speak up and share their feelings and opinionsat all times.

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• Corporate Social Responsibility in division :

“Godrej has always believed in giving back to nature and society. The

founders of Godrej had a highly developed consciousness which drove

them to undertake socially relevant initiatives in housing, education,

primary health, family planning, skill building, environment conservatio

and protection etc. These ideals are followed even today. Our purpose a

Godrej is to make life better and brighter for all beings”