going beyond badges gamification tis perspective · why right-brainers will rule the future. is...
TRANSCRIPT
GOING BEYOND BADGES
GAMIFICATION – TIS perspective
“We are moving from an economy and a society built on the logical, linear, computer-like capabilities of the Information Age to an economy and a society built on the inventive, empathic, big-picture capabilities of what’s rising in its place, the Conceptual Age.”
Daniel H. Pink,
A Whole New Mind:
Why Right-Brainers Will Rule the Future
Is gamification about Points, BADGES AND LEADERBOARD?
BRIDGING THE GAP
Play based learning is a great option to learn future skills, as it combines creative problem solving, sense making, data interpretation and accuracy.
It will help you move learning from push/pull knowledge transfer to an immersive and social experience.
ELEMENTS OF A GAME
Immersion
Challenge/ Competition
Creative (multi path) Solution
Unpredictability
Feedback
Bragging Rights
v
SOME STATISTICS
The ESA updates its demographic figures. Image Credit: The ESA
Average age of a gamer: 31!
Men52%
Women48%
Your average learner enjoys playing more than you might think!
HOW TO CREATE MEANINGFUL EXPERIENES?
CONNECT TO BUSINESSAddress a business need; go for measurable outcomes
CONNECT TO PERFORMANCEBring in elements of online and offline performance into the play world
CONNECT TO SKILLSDon’t create just for
engagement; start from skills
CONNECT TO BUSINESS
Detailed workshop with all the
SMEs to start the process
Understood business
challenges, processes, KPI measurements,
business impact of decisions etc.
Worked on backend data
model, gamification UX,
and robust ID
Played by 2000+ users
Detailed Consulting exercise to identify the specific skill gaps in delivering the expected business results
Customer experience, coaching/mentoring, operational excellence were the identified skills
Multiple immersive, play-based experiences created such as branched-conversational, “day-in-the-life of”, data-based decision modules
Targeted at all the 28,000 members of PGA
CONNECT TO SKILLS
CONNECT TO PERFORMANCE IN A CALL CENTRE
We design our learning games with
business rules right at the core of the
activities.
On top of this layer are the game
rules that govern the game, players’
actions,
the game’s reaction, and the
final outcome.
The game mechanics, or the specific
controls, that players use to interact
with the game, and together with the
visual game skin they complete the
whole sensory experience for the
player.
TIS Approach to Game-based Learning
Motivation to learn
ACTIVE PARTICIPATION
ENGAGEMENT
Acquire, encode and
remember this
knowledge
CHALLENGE
Manage one or
more tasks
successfully
SKILL BUILDING
Learn about different
tools and Techniques
required for the
Process
Game Skin
Game
MechanicsGame Rules
Business
Rules
P3
Perfect
Practice
Play
Look beyond novelty and engagement
Go for deeper learning benefits of play-based learningLeverage creativity, technology, social learning and natural human tendency to play
IN CONCLUSION