Golden Gate Application: Training

Golden Gate (GG) App

Training Manual

Pre-Requisites: Supported Biometric Devices on GG apk v1.7

Devices Supported:

Mantra-tech Unlocked Morpho

Make sure you take OTG micro-USB

connector along with device

Pre-Requisites: OS & Phone requirements

• Androids Versions supported are 4.2.2 to 6.0.1

• Phone should have minimum battery level of 15%

• Phone should have OTG support

For Mantra tech Unlocked Device

For Morpho Device

• Androids Versions supported are 4.X.X to 6.0.1

• Phone should have minimum battery level of 20%

• Phone should have OTG support

Pre-Requisites: OTG Support

How to check if your mobile has OTG support?

Method 1: Check mobile specifications online

4

Example: check your mobile specifications on GSM arena. Typically

if OTG support is available, it is called out explicitly.

Pre-Requisites: OTG Support

5

How to check if your mobile has OTG support?

Method 2: Install ‘OTG?’ app

Pre-Requisites

Storage permissions on Marshmallow (Android 6.X.X)

Steps to turn ON storage Permissions for Golden Gate

App:

Settings->Applications->Golden Gate

->Permissions->Storage

GG App & Kyc Form Link

GG App Link

https://drive.google.com/open?id=0B2_1dOpClvWQTDcxUGs1OHZ5WXc

KYC Form Link

https://drive.google.com/open?id=0B2_1dOpClvWQWkJ0XzZERWphV0U

Profile Section: Help and FAQ / Contact Us/ Language Selection

eKYC Flow: Home Screen

eKYC Flow: Enter Mobile Number

KYC can be done only

for customers who

already have a Paytm

wallet.

For customers who

don’t have the wallet,

download the app on

customer mobile and

get their wallet created

and then proceed with

KYC

eKYC Flow : Accepting T&Cs

eKYC Flow : Accepting T&Cs

eKYC Flow: Customer Dashboard

Tap Here to do

the eKYC

If you get the status

as ‘Success’ that

means the KYC of

this number is done,

you would not be able

to proceed further.

eKYC Flow: Enter Aadhaar Number

eKYC Flow : Activate Sensor

**In case sensor does not flash light after activating sensor then connect sensor again

Tap here to

activate the

sensor

eKYC Flow: Scan Fingerprint

**In case you get any error:

1. Clean sensor 2. Try scanning different finger 3. Cross check Aadhaar number

eKYC Flow: Confirm Demographic details

eKYC Flow: Turn On Location

**You cannot proceed until Location has been switched ON. Click on OK to proceed.

Please allow the device to turn

on the Location, Click on Ok to

proceed

eKYC Flow: Marital Status & Profession

Tap on the drop-

down and

choose from the

options.

Tap on the drop-

down and choose

from the options.

eKYC Flow: Mother’s Name

Please fill in the

correct Mother’s

name

eKYC Flow: Father’s Name

Please enter the correct

Father’s Name or Spouse

Name, whichever is selected

Please select ‘YES’ if the

Correspondence address is

same as the address on

Aadhar Card.

Please select ‘NO’ if the

Correspondence address is

not the same as the address

on Aadhar Card and proceed

to providing the

correspondence address.

eKYC Flow: Correspondence Address & PAN Number

Please enter the address, PIN code and the PAN Number of the Customer.

Please enter the

correct PAN

Number

Please fill in the

Correspondence

address of the

Customer

eKYC Flow: Photo of KYC Form

Tap here to

click the photo

of the KYC

form

Please click a clear

and visible photo of

the form

Random photos other

than that of KYC form

will lead to agent

being blacklisted for

any future activities

eKYC Flow: Customer Signature

Tap here to

click the photo

of the Customer

Signature

The Signature should

be clear and visible

Random photos other

than that of KYC form

will lead to agent

being blacklisted for

any future activities

eKYC Flow: Completion

Customer gets an SMS confirming Wallet upgrade

25

Wallet upgrade is real time. Customer gets above SMS on upgrade.