good clinical documentation within ccs tamara layne ms, otr/l integrated services coordinator...
TRANSCRIPT
GOOD CLINICAL DOCUMENTATION WITHIN
CCSTamara Layne MS, OTR/L
Integrated Services Coordinator
Milwaukee County’s Community Access to Recovery Services (CARS) Branch
WHY IS CLINICAL DOCUMENTATION IMPORTANT?
WHY IS CLINICAL DOCUMENTATION IMPORTANT? (CONTD.)
Documentation in the medical record:
1) Supports the service provider in demonstrating the need for service
2) Tracks the course of treatment and progress as it relates to the IRP
3) Serves as a valid “receipt” of service for payer sources (insurance
companies, T-19, CCS, etc.)
4) Protects and/or assists the provider to testify in situations where
legal action is being taken
5) Is an essential communication tool for Recovery Team members
KEY ASPECTS TO REMEMBER ABOUT DOCUMENTATION
If you didn’t write it down, no one knows it happened
Your records might be viewed by: Judges Attorneys Consumer Guardian State
MINIMIZE THE RISK OF LIABILITY
WARNING: INCLUDING ANY OF THE FOLLOWING ITEMS IN YOUR
DOCUMENTATION MAY RESULT IN A LIABILITY ISSUE
1) Recording a “to do” item in the case file and not following through
2) Negative, biased, or prejudicial language
RECOMMENDATIONS FOR WRITING GOOD CLINICAL
PROGRESS NOTESMake sure that your progress notes are:
Factual Objective; unbiased Specific Clear and to the point Omit details of clients lives that do not have an
impact on care plan Avoid using medical diagnoses that have not
been verified and/or diagnosing if you are not qualified
According to DHS 36.18 (3)(e)….The consumer’s service record MUST include:
Service facilitation and progress notes
Records of referrals to outside resources
Descriptions of significant events, that are related to the
consumer’s care plan and contribute to an overall
understanding of the consumer’s ongoing level and
quality of functioning
Evidence in the consumer’s progress, including response
to services, changes in condition and changes in services
provided
According to DHS 36.18 (3)(e)….(Continued)
Observation of changes in activity level or in
physical, cognitive or emotional status and
details any referrals
Case conference and consultation notes
Service provider notes in accordance with
standard professional documentation practices
DOCUMENTATION EXPECTATIONSMilwaukee County will be regularly reviewing CCS documentation to ensure compliance with outlined standards
When documentation is being reviewed, we expect to see the following:• Date and time service occurred• Duration of the service (how many units)• Nature of the contact i.e. face to face, phone
call, etc.• What services (specifically) were provided• Documented services justify the recorded
duration of the contact
DOCUMENTATION EXPECTATIONS (Continued)• Services are rehabilitative in nature
• The service(s) being provided link back to a specified goal(s) on the IRP
• Progress and changes in condition/service are clear and evident
• If there is an observation related to a mental, physical, or emotional
change, it has been addressed (or there is a plan to have it addressed)
• If an individual is mentioned in the case note, their relationship to the
consumer is also mentioned
• There is a plan at the end of each note indicating what will occur
between contacts followed by the “Next Contact” “Date”
CASE NOTES SHOULD DEMONSTRATE THE CCS
PROCESS1) The steps in the CCS process should be clearly documented from intake to discharge
2) Highlight the completion of important CCS related paperwork
3) The more specific you are, the better reference point your documentation serves
NON-BILLABLE SERVICES
Filing information in the client’s medical record Transportation without service provision Waiting in the lobby while the consumer is in
an appt. Outreach efforts prior to signing of Application
and Admission Agreement Recreational activities – cannot bill for
“Went to the museum and had fun.”
1) What is the relation of this activity to the IRP?
2) How is it rehabilitative in nature?
NON-BILLABLE ACTIVITIES (Continued)
Unless an Abbreviated Assessment and IRP have been created to address urgent and immediate needs, no service delivery outside of screening/assessment, service planning/facilitation should be provided before the development of the IRP
Going to the client home and the client is not there Calling the client and leaving a message (if the case
note is written this way)
CASE NOTE SAMPLE:1
7/5/15 at 1:30 PM (10 units) This Care Coordinator Jen Jordan and Supervisor/Care Coordinator Jessica Morton met
with Cl at the clinic to review the CCS program with Cl. CC provided Cl with information
regarding the CCS program/service array and Cl expressed interest. Cl was made aware that
he would need to transfer to a CCS therapist which he was agreeable to. During this
initial visit we completed the CCS application and signed the service agreement. We
reviewed and signed agency specific paperwork such as authorizations, No Contact Plan,
Identity Verification Form, HIPPA, Rights and Grievance, and weather related safety
information. CC collected information for the MH/AODA functional screen to determine
eligibility. CC notes that cl was pleasant and cooperative throughout this process. JJ Electronic signature
WHAT MAKES THIS AN EXCELLENT CASE NOTE?• Date and time service occurred
• Duration of the service (how many units)
• What services (specifically) were provided
• Documented services justify the recorded duration of the contact
• If an individual is mentioned in the case note, their relationship to the
consumer is also mentioned
• If there is an observation related to a mental, physical, or emotional
change, it has been addressed (or there is a plan to have it addressed
• IMPORTANT: This is a CCS Intake note. The level of detail is perfect. Not
all expected case note components will always apply
• TO OBTAIN COMPLIIANCE ON THIS NOTE : Include nature of the
contact i.e. face to face, phone call, etc. and a plan at the end of the
note as well as the “Next Contact” “Date”
CASE NOTE SAMPLE: 2Goal on the IRP: MJ will meet with CPS who will support MJs goals and encourage socialization.
76/15 9:00AM (30 units)Certified Peer Specialist accompanied MJ to art therapy at St. Luke's. Consumer
disappointed to find he had the wrong day. Consumer takes a lot of pride in his art work and has some of it hung up in the waiting room. We then went to Omega for breakfast. We
went to Walmart for a few things then went back to his home. We talked about the usual things one thing was his frustration with his family not accepting him. He had a smoker move in below him which made him very angry because they had told him they wouldn't do
that. I allowed him to vent and also pointed out that one can't change people unless people want to change. Also, that he might have to accept the relationship as it is. I spent over an hour trying to negotiate a good price from AT&T for a cable, computer and wireless. CPS was unable to get a better price. CPS sent AT&T to payee because they quoted her a wrong price and CPS could not authorize the higher price
WHAT ARE THE ISSUES WITH THIS CASE NOTE
• While their appears to be socialization going on during the contact,
there is not direct reference to what is being worked on
• There is also A LOT of took client here, took client there. CCS does
not pay for transportation. You need to clearly be providing a CCS
service when you are billing transportation time
CPS attempted to negotiate an AT&T bill for the consumer 1)This is
NOT rehabilitative in nature as you are doing the service for the
consumer nor is this the CPS’s role as this is not written on the IRP
CASE NOTE SAMPLE 2: OTHER AREAS NEEDING IMPROVEMENT FOR
COMPLIANCE• What services (specifically) were provided
• Documented services justify the recorded duration of the contact
• Services are rehabilitative in nature
• The service(s) being provided link back to a specified goal(s) on the IRP
• There is a plan at the end of each note indicating what will occur between contacts followed by the “Next Contact” “Date”
CASE NOTE SAMPLE: 3
7/7/15 11:00 AM (4 units)HV w/ Ms. Jones. She looked
awful-clothes dirty, hair dirty, hair messed up. She
stunk. The apartment smelled liked pee. As usual, she
complained of not feeling good. Told her to go see her
doctor. Will call SHC coordinator to find out if she
knows anything about why Mrs. Roberts stinks.
FIRST MAJOR ISSUE WITH THIS NOTE: Unprofessional,
biased and disrespectful.
WHAT ARE THE ADDITIONAL ISSUES WITH THIS CASE NOTE?
• What services (specifically) were provided
• Documented services justify the recorded duration of the contact
• Services are rehabilitative in nature
• The service(s) being provided link back to a specified goal(s) on
the IRP
• Progress and changes in condition/service are clear and evident
• There is a plan at the end of each note indicating what will occur
between contacts followed by the “Next contact” “date”
CASE NOTE SAMPLE: 4IRP Goal: Jack wants someone to assist him in taking his medications and understanding what his medications are for as well as identifying the side
effects of his medications7/14/15 8:30 AM (5 units) I coordinated with Recovery, Inc. to set up the delivery of Jack’s medications. Jackwas in a good mood and I watched Jack fill his medication strips for the next week. Jack had mentioned that he would like to keep his medication fill date on Wednesdays in the AM. I did not see a problem with this and told him this would work well but I had to make sure it was alright with Recovery, Inc. Jack took his AM medication in front of me.Jack reported that he had missed a dose of medication over the weekend due to forgetting and that he felt his Symptoms gradually returning. I encouraged Jack to contact his care coordinator if the symptoms got any worse and he felt he needed any kind of intervention. Jack stated that he felt that now that he was back on track with his medication and that he would be fine.
Plan: Jack and I will meet again on June 24, 2015 to give him medication for the next week.
WHAT MAKES THIS AGOOD CLINICAL CASE NOTE?
• Date and time service occurred
• Duration of the service (how many units)
• Nature of the contact i.e. face to face, phone call, etc.
• What services (specifically) were provided
• Documented services justify the recorded duration of the contact
• Progress and changes in condition/service are clear and evident
• If there is an observation related to a mental, physical, or emotional change, it has been
addressed (or there is a plan to have it addressed)
• If an individual is mentioned in the case note, their relationship to the consumer is also
mentioned
• There is a plan at the end of each note indicating what will occur between contacts
followed by the “Next contact” “date”• From a compliance standpoint, the majority of good case note elements are present. As far as service delivery, this note would’ve been better if
medication education was occurring and documented, as this is listed on the IRP as being a desire of Jack’s to learn about his medications• The other question is related to Jack wanting a contact changed to a certain day, and the provider needing to check-in with Recovery, Inc. to make sure this is “alright.” CCS is a consumer-driven program. If a consumer wants to change a day or the frequency of a contact, service providers do not need to
ask permission from the care coordination team to honor this, they simply need to inform them that this is what the consumer wants to do so they are aware and can adjust accordingly
CASE NOTING IN PROVIDER CONNECT
All CCS providers will enter case notes into
Provider Connect
Billing is attached to your case note in PC so
billing won’t need to be entered separately
PC will allow the opportunity for CCS providers
on a designated Recovery Team to review each
other’s case notes
CASE NOTING IN PROVIDER CONNECT
Special consideration for Psychotherapy notes-
Psychotherapy notes need to strictly meet the standards
outlined in 36.18 (3)(e). Under this service, the level of detail
typically kept in a therapist’s record does not need to be
entered into Provider Connect. Due to HIPPA and privacy
standards, a Release of Information needs to be obtained
from the consumer in order for a provider on the CCS
Recovery Team to view psychotherapy notes
TIPS AND TECHNIQUES TO CONSIDER
Carry a note pad with you at all times
Keep a note pad near your phone
Save a half hour each day to do case noting
Set aside paperwork days and put it on your calendar
Talk to a co-worker who does case noting well to learn from him/her
Secure protected time
Is it possible to turn your phone off for a half hour
Say “no” to other tasks
KEY POINTS: IMPORTANCE OF GOOD CLINICAL
DOCUMENTATIONGood Clinical Documentation: Provides a Picture of the Recovery Process
Supports the need for services
Provides Protection
Keeps you focused on what you are working on and why
THANK YOU