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Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization Good Marriage or Bad Divorce? Stephanie Baker, MBA,RN,CEN Dan Smith, MD, FACEP Effective Dyad Leadership

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Page 1: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

Good Marriage or Bad Divorce?

Stephanie Baker, MBA,RN,CEN

Dan Smith, MD, FACEP

Effective Dyad Leadership

Page 2: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

•Understand critical attributes of high performing

dyad leaders

•Learn key elements to manage and lead change

to drive performance

• Identify components of an effective dyad partner

meeting

2

Session Objectives

Page 3: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

•Create a group of physicians and staff where

-Efforts align with group goals

-Behaviors deliver performance

-Skills are continuously improving

-Work is energizing and fulfilling

3

What We Want to Accomplish

Page 4: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

Team of Warriors

Page 5: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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• Dyad leaders set the tone of the department

• Promotes credibility

• Role modeling the change is key

• Effectiveness and efficiency

• Draws on the expertise and perspectives of these key

leaders

• Shared platform to achieve results and drive change

5

Why is This Important?

Page 6: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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• Developing self

• Technical skills

• Strategy skills

• Consideration

• Integrity

• Global perspective

• Decisiveness

• Results focus

6

Harvard Business Review-Jan 2016 (Zenger/Folkman)

Good leaders influence:

Page 7: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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• Collaborative

• Aligned

• Team Builders

• Accountable

• Credible

• Consistent

• Communicate

• Fair

• Focused

• Action-oriented

7

Attributes of Collaborative and Effective Dyad Leadership

Page 8: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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What does your Dyad look like?

Page 9: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

Exercise: “Dyad Collaboration Scale”

Rate the degree of collaboration between ED medical director

and Nurse Director/Manager

9

0 5 10

Poorly

Collaborative

Highly

Collaborative

Page 10: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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Consistent collaboration is the “secret sauce” that pulls

the whole model together and differentiates a truly

great ED from a good one

www.firestarterpublishing.com/advanceyourED

Page 11: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

• Invite nurse managers/clinical directors to ED Provider Group

Meeting and co-present with ED medical director(s)

• Invite ED medical director to monthly ED staff meeting and

co-present with nurse manager/director

• Action-oriented

• Generates a conversation and feedback on key change

efforts

• Promotes relationships with providers

11

Leading Practice to Better Unite the Dyad:

Nurse Director Attendance at ED Provider Group

Meeting

Page 12: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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• Visibility of the Dyad

• Share important feedback with both providers and staff

• Improves Rounding skill set of both of the dyad partners

• Harvest key information that impacts providers and staff

related to focus areas

• Leaders go first

12

Leading Practice to Better Unite the Dyad:

Leader Rounding as a Dyad

Page 13: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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Demonstration of Dyad Partner Meeting

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Wherever you go, no matter what the weather,

always bring your own sunshine.

Anthony J. D’Angelo

The College Blue Book

Page 15: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

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Stephanie Baker, MBA, RN, CEN

[email protected]

Insert

Your

Photo

Here

EVALUATION REMINDER:

We want your feedback to get better. Please

remember to take the surveys. Thank you!

Dan Smith, MD, [email protected]

Page 16: Good Marriage or Bad Divorce? - Amazon S3 · Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization. Author: Wells, Tasha Created Date:

Copyright © 2016 Studer Group. Please do not quote or disseminate without Studer Group authorization

Please join us in the main ballroom for the keynote

presentation by the Honorable David J. Shulkin, MD,

Under Secretary of Health, United States Department

of Veteran Affairs