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October 2016
New Clients
Bobcat of Ottawa – closed by Annalisa
Egg Farmers of Canada – closed by Annalisa
Bowls Canada – closed by Annalisa
TravelportHRS Hotel distributionTravelport recently announced a hotel distribution agreement with HRS, a global hotel solutions provider, to include their content of independent hotel properties around the world in the Travelport Commerce Platform used by your agents. You’ll find the press release here, with full details. https://www.travelport.com/company/media-center/press-releases/2015-04-13/travelport-expands-hotel-content-introduction-hrs
The top hotel destinations supported by HRS are Austria, China, Czech Republic, France, Germany, Italy, Japan, Poland, Spain, Switzerland, and Turkey. You’ll find the HRS properties under the chain code of HQ
Independent and small chain hotels Travelport offers a quick and easy solution for independent hotels and small chains to load their rates and availability into the Travelport Commerce Platform through our Hotelzon Extranet. We’ll contact the hotel and work with them to add their content, making the booking process quick and efficient for both you and them. **Email Kim if you have a hotel that you use frequently and would benefit from having the hotel in Travelport**
Delta Air Lines Preferred Seating in Travelport Smartpoint
Did you know that you now have the ability to sell Delta's Preferred Seats within Travelport Smartpoint?
Preferred Seating is offered on Delta and Delta Connection® operated flights. Preferred Seats may include desirable window, aisle or exit row seats and, subject to availability, may be purchased as of 45 days prior to a flight’s departure date through its check-in window.
The agency workflow to process a paid Preferred Seat is the same workflow that is used when selling Delta Comfort+™ in markets where it is sold as an ancillary seat product. View Delta Comfort+ for market information.
October 2016
There are no changes for SkyMiles Medallion members or other eligible customers who currently enjoy complimentary access to Preferred Seating. Basic Economy (E) fares are not eligible for paid or complimentary Preferred Seats, regardless of Medallion or other elite status.
For travel agents on Travelport Smartpoint 7.1, the seat map can be filtered to only show Preferred Seats and when a seat is hovered over, the following will display:
Visit the Delta Professional Travel agency website for complete Preferred Seating information.
Air
AIR FRANCE’S NEW DEDICATED QUEBEC CITY-YUL BUSYour clients can now enjoy Air France’s new exclusive shuttle bus service connecting Sainte-Foy (Quebec City) and Montreal-Trudeau airport. The 52-seater operated by Air France is air conditioned, non-smoking and equipped with washroom facilities. In-bus amenities include a welcome video, free wifi and complimentary water.BENEFITS FOR YOUR CLIENTSBus schedule synchronized with flight schedule Free shuttle service – fares for travel to/from Quebec City Sainte-Foy same as for to/from Montreal-Trudeau Passengers greeted at Montreal-Trudeau by Air France KLM ground attendants, both at departure and upon arrivalIn the event of a missed connecting flight, a flight or shuttle bus delay, passengers are guaranteed a booking on the next available flight or bus, free of chargeNo wait times – passengers need show up only minutes before departure30-hour advance online check-inEarn Flying Blue Miles *
October 2016
USEFUL INFO FOR YOUSainte-Foy station code: XFYYUL-XFY-YUL coupons must be issued on the same ticket as for the Air France international flight In Quebec City, the shuttle bus departs from and arrives at the Sainte-Foy ViaRail train station, located at 3255 Chemin de la Gare, Sainte-Foy, Quebec CityIn Montreal, at Montreal-Trudeau International Airport: the shuttle bus departs from the international arrivals level, and arrives at the departures level
SCHEDULESEASON FLIGHT NO. OPERATING
DAYS DEPARTURE ARRIVAL
SUMMER 2016From 26/9/16 to 29/10/16
AF 319 Daily XFY 12:30 15:30 YUL
From 26/9/16 to 29/10/16
AF 318 YUL 17:05 20:05 XFY
WINTER 2016From 30/10/16 to 5/11/16
AF 319 Daily XFY 14:40 17:40 YUL
From 6/11/16 to 11/3/17
AF 319 XFY 14:10 17:10 YUL
From 12/3/17 to 25/3/17
AF 319 XFY 14:40 17:40 YUL
From 30/10/16 to 5/11/16
AF 318 YUL 19:10 22:10 XFY
From 6/11/16 to 11/3/17
AF 318 YUL 18:25 21:25 XFY
From 12/3/17 to 25/3/17
AF 318 YUL 19:10 22:10 XFY
Air Canada new routes June 1, 2017 Air Canada will launch service between Toronto-Berlin (four times weekly) and Vancouver-Nagoya (three times weekly, increasing to four times weekly in August and September 2017).
On June 8, 2017, Vancouver-Taipei starts with daily service, and on June 9, 2017, Montreal-Marseille with three times weekly service.
On June 26, 2017 the airline will introduce Montreal-Algiers flights (four times weekly). And on July 1, Air Canada will add Toronto-Mumbai (three times weekly).
Both the Montreal-Algiers and the Vancouver-Taipei routes are subject to government approvals.
October 2016
UA Cuba
We're headed to Cuba! The U.S. Department of Transportation (DOT) has awarded United the final approval to launch service to Havana this fall. Beginning November 29, United will start daily nonstop flights to the Cuban capital from New York/Newark and Saturday nonstop service from Houston (both services subject to Cuban government approval). Customers can begin booking flights on United to Havana today!
Instructions for travel agencies:Travel to Cuba is available for authorized travelers only. The Cuban Assets Control Regulations (CACR) administered by the Office of Foreign Assets Control of the U.S. Department of Treasury (OFAC) authorizes only certain categories of travelers for travel to Cuba. Tourism is not permitted. All passengers traveling on United to or from Cuba must certify their eligibility under one of the authorized categories. Agencies booking travel for customers must also ensure the necessary traveler certification is included in the PNR. Documentation using SSR RFTV is required for each customer, and a different reason code for each customer is permitted if appropriate.
October 2016
Complete passenger contact information, including but not limited to phone fields and
email addresses, is required in the PNR. This contact information is important in the event that United must contact passengers concerning their travel to/from Cuba.
For more information on United's service to Cuba and travel requirements, please visit: united.com/cubatravel U.S. Department of State U.S. Department of Treasury
October 2016
Although we love hearing from our travel agent partners at the United's reservation centers,
we know how much you value self-service and the ability to help clients without having to call us. With your feedback, we have taken our industry leading agency rebooking
parameters and made them that much better.
The previous "4 booking classes" rule has been removed. Agents can book original class or next lowest up to and including M.
Where business travel is concerned, even 30 minutes makes a difference. The threshold for agency intervention or unacceptable schedule changes is now 30 minutes from the originally scheduled arrival or departure time.
For Other Airline (OA) schedule changes, agents can change any UA operated segments in line with the full UA schedule change policy.
A 100 mile radius option has been added so the origin or destination can be changed on behalf of the customer.
October 2016
Change a customer's departure date within a 7 day range before or after their original schedule to ensure full trip duration is maintained.
A United issued weather waiver is no longer required to self-serve IRROPS delays under 2 hours. Agencies can service any disruption resulting in delays 60 minutes or longer (including blue sky delays).
The re-accommodation window has been extended to 7 days both before and after the original date of travel.
Rebooking parameters are effective immediately.
Click here or visit united.com/agency > Travel agency booking and ticketing > Agency rebooking parameters
Local language versions will be added in the coming weeks!
Greater Toronto Airways , will start offering daily flights between Toronto and Niagara Falls.
Greater Toronto Airways has announced plans to operate daily scheduled flights from Toronto’s Billy Bishop Airport to the Niagara District Airport in Niagara-on-the-Lake. Flights will be operated on eight-seater planes and launched on Sept. 15.
The flight is only 12 minutes long, and it will cater to morning commuters with an 8:30 a.m. departure time from Niagara and a 4:30 p.m. return flight from Toronto. The company also flies from Toronto to Collingwood and Muskoka, and offers charters and sightseeing services in several locations in Canada and the U.S.
The new flight will be priced from $85 one way, and from $159 for return.
October 2016
Travellers, airlines get a break with Canada’s new Nov. 9 passport, eTA deadlineOTTAWA — The federal government is extending its leniency period for the Electronic Travel Authorization (eTA) requirement until Nov. 9. Starting Nov. 10 Canadian citizens, including dual citizens, will need a valid Canadian passport to board their flight to Canada. Read more... Westjet agent specialsEnglish version: https://www.premieregroup.com/manual_agent/ws-agent-special-english-exp-15dec2016.pdf French : https://www.premieregroup.com/manual_agent/ws-agent-special-french-exp15dec2016.pdf
Plaza Premium lounges 20 % discount on walk-ins 01-31 Oct, 2016 Click here
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RailRail Europe The Inside Track
Eurostar Check-in Location (Brussels Midi)
Effective through February 2017, a new temporary entrance for the Eurostar check-in at Brussels Midi station will be located at the end of the ‘Galerie du Midi / Zuidgallerij’ within the station, next to the Proximus Center.
Customer Care Center Hours
As a reminder, our Customer Care Center hours of operation have changed. New hours are: Monday through Friday, 9am to 7:30pm ET, and Saturdays from 9am - 5pm ET.
How do I find the connections or “via” cities in a rail itinerary? Use the European Rail Planner Tool!
When searching for fares and schedules on https://agent.raileurope.com, you may get a response that the journey must be broken up into multiple single journeys with a suggested connecting city. When a connecting city isn’t offered, you may check schedules by using the European Rail Planner Tool. Let’s take Paris to Warsaw for example. By using the European Rail Planner Tool, you are able to choose the best route for your clients and apply that to Rail Europe’s agent site. All you need are the city pair(s), date(s), and time(s). In this case I see that the best itinerary is out of Paris Gare de Lyon via Zurich and Vienna to Warsaw’s central station. Save this link to your “Favorites” today!
Got Groups? Get Rail!
October 2016
Rail Europe offers rates for groups of 10 or more on rail passes, point to point tickets, high-speed trains such as Eurostar and more. Group travelers will enjoy access to:
High-speed trains (TGV, Eurostar, Thalys, AVE and others) Rail passes for one or more countries Scenic and overnight trains Train charters and exclusive carriages Catering on-board and luggage handling Advanced reservations for seats, sleepers, and couchettes
Learn more about booking groups of 10 or more with Rail Europe, or request a quote today.
Train URail Europe offers resources to aid travel agents in booking European rail. Become a European rail expert by taking our European TRAC® – The Rail Agent Course. Newly revised to include even more product information! Graduate with 16 points or higher and earn education credits through The Travel Institute (US) and ACTA (Canada). France TRAC® and Swiss TRAC® modules are available to you for continued education and also offer educational credits through The Travel Institute (US) and ACTA (Canada).
Ask an expert. Take a class – Rail Europe offers a multitude of live online training opportunities weekly!
Register for all online seminars here: Rail Europe Online Training. SECURE YOUR SEAT TODAY!
Want to know how to request a special meal on Eurostar? Interested in knowing if a train station has lockers or baggage consignment? Curious about booking horizons and seating configurations? Educational information on all product offered through Rail Europe can also be found exclusively on the Travel Agent Resources page of our travel agent website at http://agent.raileurope.com.
Master TRAC®, join a live online training and review Product Fact Sheets on the Travel Agent Resources page and you will become a European Rail Expert!
Need Assistance? Try Live Chat – just click on the Need Help icon! Live Chat, when agents are available, can be found on almost every page of the Rail Europe Travel Agent Website. Live Chat agents can assist with general web navigation and product inquiries. Due to the nature of Rail Europe’s diverse product line, schedules and fares are not available through Live Chat. Bookings cannot be created or amended nor can payment be made through this communication channel. Live Chat is available Monday through Friday from 9am to 5pm CST.
HotelCTT hotel availability check module will assist you in trying to secure a room at a hotel that is currently unavailable. For details click on the link below. ahttps://www.premieregroup.com/manual_agent/hotel_rate_and_availability_checks_v1.0.pdf
Aloft Hotel Montreal
October 2016
From: [email protected] [mailto:[email protected]] Sent: Tuesday, August 9, 2016 9:50 AMTo: Ljiljana Vukic [O]; Kathi Moran [O]Subject: Survey Submission: UNIGLOBE The Premiere Travel Group Customer Satisfaction Survey
Form Response: 2016-08-09 06:49:34 am
Submitted From www.uniglobelistens.com/viewform.php?form=465&sid=1902
Submitter IP 152.179.144.54
Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?
5
Does our travel consultant offer you the most cost effective travel solution?
5
Are your calls or emails responded to in a timely manner?
5
Did you receive your electronic travel documents within an acceptable time frame?
Yes
On a scale of 1 to 5, where 1 means "poor" and 5
5
October 2016
means "excellent", how would you rate our overall service?
Would you recommend our services to others? Yes
CommentsAs always, your staff is very cordial and willing to help. They are very resourceful have good suggestions and have a good over! view of your travel.
Name: Jonathan L. Woodworth
Company Name: Toronto Blue Jays
Email Address: [email protected]
Phone Number: 3155693011
From: Sylvester David [mailto:[email protected]] Sent: Monday, August 8, 2016 4:28 AMTo: Jamie Taylor [O]Cc: 'Francis G. Morrisey, OMI'Subject: Thank you
Dear JamieWarm greetings form a very cold Estcourt in South Africa. This is just a short note to thank you for all your assistance in securing flights during my recent trip to the USA. The arrangements served me well and I am grateful for your assistance. With every good wish,
SincerelySylvester______________________Rev. Fr. Sylvester David [email protected]:
St. Joseph's Theological Institu
Form Response: 2016-08-11 10:02:21 am
Submitted From www.uniglobelistens.com/viewform.php?form=465&sid=1902
Submitter IP 12.164.2.2
October 2016
Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?
5
Does our travel consultant offer you the most cost effective travel solution?
5
Are your calls or emails responded to in a timely manner?
5
Did you receive your electronic travel documents within an acceptable time frame?
Yes
On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?
5
Would you recommend our services to others? Yes
Comments
I work for the Toronto Blue Jays and Rose Urbani is my agent with you guys. I have no words to express how helpful she is. She a! lways finds the best options for me, always in a timely manner. Really lucky to have her as my travel agent. Thank you
Name: Rafael Dubois
Company Name: Toronto Blue Jays
Email Address: [email protected]
Phone Number: 3053237554
Form Response: 2016-08-16 08:10:41 pm
Submitted From www.uniglobelistens.com/viewform.php?form=465&sid=1902
Submitter IP 207.102.57.154
Does our staff offer you 5
October 2016
options and alternatives relevant to your travel needs when you make travel arrangements with us?
Does our travel consultant offer you the most cost effective travel solution?
5
Are your calls or emails responded to in a timely manner?
5
Did you receive your electronic travel documents within an acceptable time frame?
Yes
On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate our overall service?
5
Would you recommend our services to others? Yes
Comments Many thanks to Anna Spina for her help and patience
Name: Gary Wang
Company Name: University of Toronto; Canada-China Scholar's Exchange Program
Email Address: [email protected]
Phone Number: 4168260923
From: J Schuknecht <[email protected]>Date: August 17, 2016 at 7:35:32 PM EDTTo: "Annalisa Korhan [O]" <[email protected]>Subject: RE: update on service
Hi Annalisa, Uniglobe has been wonderful. I really enjoyed working with Carole. I believe all of our team has been booked for World Bowls in New Zealand, but I look forward to working with you for future bookings. Cheers,
October 2016
Jake Jake SchuknechtTechnical Coordinator | Coordonnateur techniqueBowls Canada Boulingrin1-613-244-0021 ext./poste 301 | [email protected] |facebook.com/BCBOfficial |twitter.com/BCBBowls
Sent: Thursday, August 18, 2016 4:58 PMTo: Irene Diacos [O]Subject: Re: FW: Your itinerary and receipt - September 03 OTTAWA ON, CANADA for MR PIERRE ANDRE BEGIN
Irene,
Thank you for taking the time to book this flight. I'm glad I made the change to switch travel agents. We will have a good future working together.
Very much appreciated!
Thanks,
Pierre
Form Response: 2016-08-21 12:12:29 pm
October 2016
Hello Ron,
Thank you very much for all your help. Everything was great.The meeting was excellent, the space was amazing, and the accommodations were great. It definitely was a pleasure working with you, let’s keep in touch and definitely connect soon
Polly Watkis Retail Marketing Manager Kia Canada Inc.
From: Jennifer M Pigeon [mailto:[email protected]] Sent: Tuesday, September 13, 2016 2:44 PMTo: Shirin Grondin [O]Subject: RE: Itinerary Options for departure on 11 December
Hi Shirin; I have to put things on hold for now, problems with holidays –time off, as soon as it is sorted out I’ll give you a call.Thanks for your help.Chapman said you are amazing and he is correct!!Thanks Jennifer
From: Jeff Potts [mailto:[email protected]] Sent: Thursday, September 29, 2016 3:01 PMTo: Shirin Grondin [O]Subject: Final overview for recent ICAD eventImportance: High
Hey there Shirin, I trust that this note finds you well.
First and absolutely foremost... thank you, thank you, thank you!! Your assistance with our recent event in Montreal was outstanding and very much appreciated. You rock!
Just wondering if you could provide with the ultimate final overview of bookings/itineraries/charges... you're able to generate a single report I believe. Is that possible at your earliest convenience?
Many thanks again. Be well always. I will look forward to our final report.
Cheers!
Jeff