good service
TRANSCRIPT
SERVICE
TO BE A GOOD SERVICE PERSON
HOME
WORK
PHYSICAL & MENTAL SELF
Rajeev Prasad Singh
SERVICE
TYPES OF SERVICE -2
PERSONAL SERVICE – unique to each
SMILE,
PERSONAL ATTENTION,
ENQUIRIES, etc.
Rajeev Prasad Singh
SERVICE
INTERPRETATIONS OF SERVICE-1
IT CANNOT BE MEASURED OR WEIGHED
YOU CANNOT GIVE A SAMPLE FOR SHOW
CUSTOMER CANNOT ACCQUIRE IT
Rajeev Prasad Singh
SERVICE
INTERPRETATIONS OF SERVICE-2
CANNOT BE STANDARDISED
CAN BE SEEN DIFFERENTLY AT DIFFERENT TIMES. PEOPLE,
PLACE, BACK GROUND
Rajeev Prasad Singh
SERVICE
HOW PEOPLE SAY…GOOD OR BAD SERVICE
RECOMMENDATION
ANTICIPATION
EXPECTATION
Rajeev Prasad Singh
SERVICE
DEFINING SERVICE
SERVICE IS THE
FEELING GOOD
IT IS INDIVIDUALISED
IT IS ABOUT SATISFYING CUSTOMER NEEDS
Rajeev Prasad Singh