Goodwill, Serving the People of Southern Los Angeles County (Goodwill SOLAC)

2009 Annual Report to the Communitywww.thinkgood.org

Challenge, a great opportunity…Every transition, every obstacle, every challenge presents an opportunity to learn, to plan, and to grow.

2010 Board of Trustees

OfficersLarry DeJarnett Chair Brad Ward Vice Chair Chuck C. Tucker Secretary Edward Pearson Treasurer

TrusteesSusan ByrneTracy ColungaJeff Cornejo, Ed.D.Dan DescargarJimmy JonesCorinne Schneider-JonesRobert Laskey James Lawson, Esq.Commander Josef LevyHelen NajarMichael PaulsStanley RaskinKimmo SahakangasMatthew (Matt) Saldana Harry Saltzgaver Julia Scalise Richard ThorRev. “Kit” Wilke

Peggy Bryant Trustee Emeritus

In Memoriam Theodore Horn Nov. 10, 1938 – Nov. 27, 2009 Board Officer 2001 – 2007

2010 Goodwill GuildKaren Douglas President Melva Miller Vice President Ronni Gates Treasurer Bev Chasse Recording Secretary

Leadership Steering TeamJanet McCarthy-Wilson President & CEOSola Fa’atulu Executive Assistant Michael Calhau Director, Finance &

Information Technology Julie Dover Director, Sales &

OperationsBen Espitia Director, Workforce

Development Bill Everett Director, Corporate

Compliance & Support Richard Guiss Director, Public Relations

& Development Chuck Scarpaci Director, LiNKS Sign

Language & Interpreting Services

Karen Tovatt Director, Human Resources

Editorial CreditPublic Relations & Development Richard Guiss & Vivian Porter

Graphics & ProductionHaines & Co.

Dear Friends,

This past year gave each of us the GIFT of Challenge. It is often through struggle that we find our strengths and opportunities. This common thread was shared by Goodwill’s program participants who demonstrated effort, faith, planning and perseverance with guidance provided by Goodwill to achieve their personal goals of independence.

The challenges faced by our participants were unique, as were those we experienced as an organization. Among them were reductions in governmental funding, the downturn in our economy, a decrease in our donations and store sales, and high unemployment, which, combined, truly tested Goodwill SOLAC’s ability to deliver its mission like never before.

Last year was also one of great opportunity and need. We served a record number of nearly 7,500 individuals, a 17% increase over the prior year. We expanded training programs such as health care, customer service, financial literacy, and computer training, which all saw greater participation with a year over year increase of 24%.

We provided high-quality, low-cost shopping alternatives to families with ever-tightening budgets and increased accessibility for individuals who are deaf or hard-of-hearing.

Our focus on environmental initiatives gained ground with the opening of Shred-4-Good, our document destruction business line.

Goodwill is committed to building a better community and to helping individuals see opportunities in the face of hard times. As an organization we also need to foresee the future needs of our community, so we began our three-year strategic planning process.

We will never be without our adversity, but by being good stewards of our resources, engaging our participants, and addressing our communities’ needs, we can go a long way in rising above them. We can meet the challenges during tough times because of the support of our amazing donors, funders, board of trustees, and our terrific staff.

This annual report includes our grateful recognition of many individuals, businesses and community partners, along with a spotlight on our Achiever, Graduates and Employee of the Year, all of whom turned Challenges into Opportunities!

In goodwill,

Janet McCarthy-Wilson Larry DeJarnett President/CEO Chairman of the Board

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Jemease Tate, Graduate of the Year

Jemease is a Care Manager at Sunrise Senior Living in Hermosa Beach caring for patients with Alzheimer’s disease. Jemease said that growing up she knew it was her calling to be a nurse and that she wanted to make a difference in people’s lives. She completed her nursing prep courses at El Camino College, but when she enrolled in the nursing program, she learned there was a two-year waiting list.

During this time, she earned minimum wage at part-time jobs, which she knew was contrary to her desired career path and her ability as a single mom to provide for her young son. When Jemease learned about Goodwill SOLAC’s Health Care Training Program, she saw it as an opportunity to achieve her dream job as a Registered Nurse.

“At first I was afraid,” she said. “I wasn’t sure I would succeed because I’ve struggled with math, science, and test anxiety, but when I completed my courses at Goodwill and passed the State test it boosted my self-confidence.”

Since then Jemease has taken another step in her education, and facing her fear, entered the Maxine Waters Vocational Nursing Program, where she was voted as her class Vice President and is maintaining an A average. Most recently, she received a promotion from Care Manager to Life Enrichment Manager and will be completing her Vocational Nurse Program later this summer in 2010.

When Jemease does become a Registered Nurse, this compassionate person plans to specialize in caring for those with AIDS. “For many, they don’t have family,” she said, “and I am not afraid to be with them, hold them, and make them comfortable.”

Challenge… a great opportunity to learn!

Philip Boyd, Graduate Staff of the Year

Philip works on the Custodial Services Department’s crew servicing our MTA Transit contract, which maintains the MTA’s transit stations. Despite his chaotic life, Philip maintained his resolve to be a responsible parent and provide for his family. He held steadfast to his sobriety and proudly proclaims he is 17 years sober.

“We lived from place to place and while I had a job, I had to use public transportation from home to work, which was an 85-mile roundtrip,” said Philip. Making matters worse, his girlfriend was struggling to stay with her substance abuse program. The long-distance commute to his job did not last and eventually he was just surviving by making a living driving a taxi cab. Philip made the hard decision to give his kids to Child Services so he could get his life on track.

He found the support from what he called his “surrogate family” through the U.S. Vets Villages at Cabrillo Homeless Center, the City of Long Beach Mutli-Service Center for the Homeless, and Goodwill’s Project M.O.V.E. Customer Serving Training Program. Philip said the instructor at Goodwill motivated him and strengthened his resolve so that he could complete the program and get himself together.

Since completing Goodwill’s program, he is a lot more serious about life and doesn’t take it for granted. The program, he said, gave him the foundation to stay healthy, hold steadfast to maintaining his sobriety, and bolstered his self-esteem. Philip’s girlfriend saw the change in him and made the same decision for herself and entered a self-improvement program.

Together they attended parenting classes, counseling and now just two years later, they have earned custody of their children from Child Services. They have found an apartment, are engaged to marry and are living together again as a family. Their life is going so well that recently they took in his fiancée’s teenage daughter.

Challenge… a great opportunity to plan!

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ABM Accredited Nursing CareAccurate Metal Fabrication Inc.Ajilon Inc.Alamitos Belmont Rehabilitation CenterAlbertson’sArrows BuildersBill’s Sharpening ServicesBrett Police ExpoCalifornia Clinical TrialsCalifornia Conservation CorpsCambrian Home CareCedars Sinai Medical Center Colonial Care CenterContemporary Services CorporationCPS Security SolutionsDriftwood Health CareEdgewater Convalescent HospitalGAIN/DPSS Golden Beginnings LLCHarbor Care CenterHickory Farms

Junior Blind of AmericaKnott’s Berry FarmLA County of IHSSLanger Security Special ServicesLaQuida’s Child CareLivHome Senior CareLong Beach City College –

Adult Learning CenterLong Beach Unified School DistrictLos Alamitos Belmont

Rehabilitation FacilityLas Flores ConvalescentMacy’sMadden Millworks Inc.Maid Easy IncMarlora Post Acute Rehabilitation Hospital McDonald’s Long BeachMD Care MV TransportationNazelies Lebanese CafeN.C.C.I. Inc. LoansNew Bridge Sober Living Foundation

Nurse FindersOur HousePacific Palms Health CareRegency OaksSalvation Army Long BeachSilverado At HomeSkylight Convalescent Hospital Sprint Remodeling Co.St. Barnabas Center Staff ProsStay Home Senior CenterSunrise Senior Living of Hermosa BeachTALMO StaffingToberman Neighborhood CenterTooties’s Restaurant & BarUniversal Protection ServicesVeteran’s Affairs HospitalVilla RedondoWest View ServicesWomen’s Institute of Fountain Valley

2009 Goodwill SOLAC Partner Agencies (for Employment Placement)

Aegean-Designing WhimsA.J.N. Co. Inc.AMT– American Express TravelAlbertson’sAnaheim DucksArnold Palmer EnterprisesAVI Hotel & CasinoAvia, Long BeachBabouch Moroccan RestaurantBank of AmericaBelmont Heights United Methodist Church LamplightersBel-Shore FloristBig Red BusBoomers!, IrvineBristol Farms Bubba Gump Shrimp Co.Build-A-Bear WorkshopCalifornia Office SystemsCalif. State University, Long BeachCamelot GolflandCheesecake Factory, Redondo BeachChick-Fil-A, CerritosClaim JumperCreative ProductionsCrowell, Weedon & Co.Curtain Call Dinner TheaterDana Point Double Tree HotelDeli 456Disney WorldwideDon Laughlin’s Riverside ResortDouble Tree Hotel (OC)Dr. Phil’s ShowDuffy, World’s Premier Electric BoatDuke’s RestaurantEl Cortez Hotel & Casino El Galleon RestaurantEl Torito RestaurantEliza SalonEnrique’s RestaurantExecutive FitnessFarmers & Merchant Bank

Finbars Italian KitchenFitzgeralds Casino & HotelFlowers by VickieFrenchy’s BistroGanahl LumberGarden Fresh Restaurant Corp.Glorietta Bay Inn, CoronadoHarrington GroupHearst San Simeon State Historical MonumentHeeryHof’s Hut RestaurantHome Depot Foundation Honda Center Hornblower Dining YachtsHoward’sIce Cream & Yogurt on the BoardwalkInternational City TheatreJamba JuiceJohnny Reb’s Inc.Katja Jones D’Aversa SalonKelly’s Kings Seafood Co.KrogerMarriott Long BeachLong Beach Symphony OrchestraLegoLand CaliforniaLittle Fish Theatre Co.Long Beach Museum of ArtLong Beach POP’s ConcertLong Beach PlayhouseLos Alamitos Race CourseLos Amigos Country Golf CourseLos Angeles Angels of AnaheimLos Angeles ClippersLos Angeles DodgersLos Angeles LakersMacaroni Grill Mai Tai BarMarie Callender Pie ShopMarriott AnaheimMassage Therapy of Long Beach

Michael’s of Naples RistoranteMimi’s CaféMusical Theatre WestNorm Reeves HondaOrfila Vineyards & WineryOriginal Jack’s RestaurantPala CasinoParker’s LighthousePatty’s PlacePechanga Resort & CasinoPorts O’ Call RestaurantQueen MaryReal Mex RestaurantsResidents Inn By MarriottRiver Palms Resort & Casino Riverside Hotel & Casino ResortRiviera Hotel & CasinoSandy Witzling, M.D.San Simeon/State Dept. Of Park &

RecreationSchooner or LaterSea World, San DiegoSee’s Candies South Point Hotel & CasinoSoup PlantationSpirit CruisesStarbucksTaco BeachThe Belmont-Athletic ClubThe Comedy & Magic Club,

Hermosa BeachThe Doctors ShowThe Pizza PlaceTiffany’s Dress Outreach Shop Tranis RestaurantWal-MartWaste ManagementWomen’s Assoc. of Covenant Presbyterian ChurchYard HouseYuno Financial GroupZoological Society of San Diego

Corporate Donors 2009

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Ricardo Romero, Achiever of the Year

It takes a brave person to push past developmental disabilities that make you feel different, and to keep moving forward. Ricardo is just that kind of person.

He shared the same goal as that of his classmates and looked toward turning his passion, computer graphic design, into a career. However, because he tends to process information at a different pace, his studies at college were quite challenging, especially in math, science and English, so he withdrew from school. When he told his mother that he accepted his need to drop out of school as a “sad truth,” his sister suggested he explore another route to success. She directed him to the Department of Rehabilitation, which provides access to job training and placement.

Ricardo could have listened to his negative self talk and given up, but he chose instead to follow his sister’s guidance and made an appointment. “I was scared to go,” he said, but he gathered up his confidence and went on his own. As a result, he was referred to the Supported Employment Program and began working as a sales associate in one of our retail stores.

At first he wasn’t comfortable working at Goodwill, because he believed it meant he was a failure when compared to the accomplishments of his friends. It wasn’t until seven months into the job that he began to realize he was not a failure. During this same time he faced another personal challenge, coping with the death of his mother. Even with these life pressures, Ricardo remained committed to his desire to work and contribute to the family.

Working has boosted his self worth. “I didn’t see how I could make it on my own, but now I don’t feel as stuck. It feels more natural to go out to the store, like, it’s okay, and I belong there,” he said.

Ricardo took another step in April of 2010 when he accepted another Supported Employment opening, a full-time job at Shred-4-Good, our secured document destruction service.

So, not only is he succeeding, but he’s also excelling as he climbs to meet new opportunities.

Challenge… a great opportunity to grow!

Anita Austin, Staff of the Year

Anita began her career with Goodwill 10 years ago, filling in on a two-month assignment as a temp through GoodSource, our former Goodwill Temporary Staffing Agency. A stay-at-home mom, Anita entered the workforce when her three children became of school age. She returned to Goodwill a few months later when a Customer Service Representative position opened up in the Goodwill Call Center.

The position was new to her, but she settled in well through her desire to learn, from the encouragement of her supervisor and hands-on training from a fellow employee. Anita was soon called upon to assist in producing the bi-weekly employee newsletter, “Inside Voices,” as an associate editor and contributing writer.

Last year, Anita transferred from the Customer Service Call Center to her current position as the Transportation Department Clerk. The position required an additional skill set in learning to schedule pick-up routes for the drivers and other administrative duties.

“She can be counted on for consistency along with a positive outlook in all endeavors,” said Joyce Kasinger, Transportation Manager. “She takes her responsibilities to heart and will do what it takes to make sure all the bases are covered.”

“Working at Goodwill,” said Anita, “has boosted my self-confidence, self-esteem and has allowed me to step out of my comfort zone. With the encouragement from my peers and supervisors, I have developed strong people skills and the confidence to speak with my fellow employees and those outside of work. When I came here, I was shy and had some knowledge of computer office software programs. Over the last nine years, I have learned so much.”

When presented with the honor in January 2010, she thought the spotlight would shine for only that day. “Little did I know my co-workers and upper management would continually remind me. It lets me know they are proud of me and I appreciate it very much. I hope I have set a good standard for our Goodwill and for the next staff employee of the year.”

Challenge… a great opportunity to learn, to plan and to grow!

Mr. James D. AddisMr. & Mrs. Lorin AirdMrs. Lucinda AkanaJuan & Monica AlasMary AlbersMary Spring Albrecht

David M. AlexanderGrace AlexanderRose M. AlexanderBetty AlgieMr. & Mrs. Robert AllisonRobin Arellano

John ArgerisMs. Joan AriasNancy ArnoldCharles K. AsatoMr. & Mrs. Raymond AzarNancy Baran

Carol & David BarkerE.N. & Margaret BarnumMr. Michael BarrySteven BarryteElizabeth M. BarsleyKathy Baston

Medie BautistaDorothy W. BeachlerJohn & Donna BeckerMr. & Mrs. Don BeegleRoberta BeharVernon Benson

2009 Goodwill Individual Donors

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Leslie E. BergGiselle BergMaria BerryRonald BitzerEvelyn BinderMr. & Mrs. James BlakeKaren Hopkins & Lou BodnarAudrey & Doug BombardThomas & Frances BoothRobert W. BowdenMrs. Jeanne BradhamJames BrownJim BrownBarbara Ann BrueggemannJack & Peggy BryantVirginia L. BurkeJacqueline ButtsSusan ByrneBarbara CableWarren G. CableSusan CarneyLinda & Michael CarpenterErotida CarreonMario CasaclangRebecca CastilloMathew CastroFrank & Lisa ChapmanAllen & Judi ChowenWalter ChristmasThomas & Lili ChungGerald CocksLeslie & Kenneth CollinsGlenn & Jeanne ConwayMrs. Juanita CookeKenneth & J. Leslie CollinsTracy & Autx ColungaElaine CooperLonnie & JoAnn CopeJeff & Cheryl CornejoMarian CormieSean CotterMelinda CottonDr. Peter P. CoukoulisNemia CuencaTrifko CulibrkVirginia CulpRandolph Currin Jr.Janice DaltonMs. M. L. DalyPhyllis DanielGlen DanielsonHoward DarveyNadine Jarand DaviesPatty DavisEthel DavisVirginia M. DavisMr. & Mrs. Robert DearringLarry & Mary DeJarnettMary D’EttoreJoseph & Emy D’OliveiraElizabeth DickinsonMr. Harold DombrowerGeorge & Inez DortchKaren DouglasRuth J. DurkinSharon & Kent EastmanCharles EllisonRichard EndresJames E. EnstromJane ErdmannJens EriksenMr. Arthur C. EvansMr. Robert EspinozaHelen FernandezMr. Bob FerrisCharlotte FerrisMr. & Mrs. George FlormanMs. Nancy FousheeRobert & Mary Lou FranckJoyce M. Fukumoto

Curtis J. GadsonRichard & Peggy GainerPearl GalassoRichard & Ronnie GatesJulio GavottiMs. Virginia GerischLynn GesnerMaria Giesey & Jim

AndersonMr. & Mrs. Yale GieszlAngelina GlombMarcy GoldenbergRicardo & Velia GonzalezHelen L. GoringKat GoyanWilliam B. GrantRichard GreenKathryn GreenwoodMaria Victoria GrossenMr. & Mrs. Donald GrunditzMs. Andre GuissMr. & Mrs. Jose GutierezRonald & Mary HackworthJeanette M. HaleyThomas & Gayle HallBarbara HankinsLaura Griffin HanleyLinda S. HannonRicky HarrisWendell HarterMarilyn HauserB.M. & D.H. HayCarmen D. Heckler [trust] R. HedgecockJack and Ida HendricksRichard HenkeLeslie Ann HerbstVirginia HicksRear Adm. & Mrs. John

HigginsonDavid HockelmanMr. Douglas HodsonJack & Erica HoffmanCraig HofmanMr. & Mrs. Peter HogensonLynda HolmesTed & Lynne HornMitchell & Tori HudsonAntonia Olivia HugevJoseph HuntTacy A. HunterZigmund HussMr. & Mrs. Ernest JacobsMrs. Cherolyn J. JakwayMr. & Mrs. George JanichMickie JenkinEsther M. JenkinsAl JichaMs. Hattie D. JohnsonJudy JohnsonMildred JohnsonCorrine Schneider &

Derrick-Jones Charlotte JonesChari Jones Gloria J. JonesJimmy Jones Patricia A. JonesAladar KabokJohn M. KellamRoni-Sue KiserMr. Jerry KitykCaroline KlundMr. & Mrs. John J. KondonKenso KonoSarah KonstanAndreas G. KostelasBilly KudronVernon & Nelvia KuxhausRichard E. Lambert

James N. LamhoferSally LaneRobert LaraMr. W. E. LarsonSheila A. LarsonRobert & Carleen LaskeyNorma J. LaviaJames D. Lawson, Esq.Rico & Joy LegaspiMr. & Mrs. Richardo B.

LejanoDale Lenz Barbara A. LesureJoe & Lysa LevyElton E. LewisJohn and Beatrice LewisJohn & Helyn LindenWilliam LivelyRobert LockshireGina M. LombardiRose LozanoStanley LozoMary LudwigBinh LuongMr. & Mrs. B. L. LuxaCapt. & Mrs. James LynchWaldean MackeyMr. Bill MajeskiJohn W. Majeski Jr.Florence ManesesMr. & Mrs. Allen ManleyMrs. R.E. MastersPatti & Randy MartinEmma MartinezTeresa MartinezMr. William MayedaValerie McCainDale McClainDonald U. McBrideGerald W. McGeeDee McKinneyDixie McKeeNancy McKeeverArthur & JoAnn McLendonKenneth A. MeersandBoris MelcomianLina MeloBarbara MerrickJames & Melissa MercurioHenry MeyerSocorro & Manuel MezaFrank & Marilyn MilesMelva MillerMs. Camille MillettePablo S. MiramontesMr. Omid MirghassemiNancy MerrillYacko MitaMr. & Mrs. Edward MitchellMr. Richard MitchellLouise M. MohlerCharles E. MooreLaurencia L. MooreMr. Robert MurphyMr. & Mrs. Shohdy & Anacimon NakhlaMs. Sandra NavarroMartha A. NeilRichard W. NicholsWilliam & Mary Lou NicolaiJoe & Violet NishihiraPam NixMr. & Mrs. Arvid Von

Nordenflycht Chuck NyeMr. Arnold OhashiNeil & Lois OlsenMs. L. J. OlssonRichard OlssonBeverly & William O’Neil

Mr. & Mrs. Thomas OuryWendell OyamaGrady PaineBeverly PandoraWoo ParkGamanlal PatelMr. Morris PattonMichael PaulsBarbara PaulsonEdward & Lynda PearsonHiram PerezMaria S. PerezBrian PhamMay PinkmanJoanne PinnerLucy PortugalVeronica PowellJames & Nancy PowerCarolyn PowersFrank A. PowersJohn R. PownallRonald RadcliffeStanley RaskinNorman RasmussenCatherine RatnerFloyd H. ReckFilip & Jenifer RysanekMrs. Jeannie ReevesJennifer B. ReyesBetty RichardsHazel RichardsMargaret E. Ricotta Ms. Cathy RobinsonAnna RojasGail & Ray RouletteDr. & Mrs. John RoweMs. Gail RunkSteve RunningCarol SageKimmo SahakangasMatt & Valerie SaldanaHarry & Marie SaltzgaverMr. & Mrs. David SamsonDaniel F. SanchezMargarita SanchezDiane R. SappingtonJohn SausenWilliam E. SawreyJulia ScaliseJosephine V. SchanielEleanore SchmidtJean M. SchmidtMr. & Mrs. David M.

SchnappRosemary ScottNatalie SellersNanda Senathi & FamilyDorothy SharpBeverly ShaverMr. Benjamin Shaw Sr.Milton ShepherdYosh & Gail ShibayamaWalter ShieldsMrs. Jean A. ShimizuWilliam SichelMorene SimonYung & Hea Suck SinA.O. SmithAniko SmithJohn David & Minnie SmithMarion D. SmithMrs. Barbara Vander-

SommenLillian SonsRose (Mickey) SpaldingNancy & Mark SpeizerMr. Kenneth SpoonerC. StanberyRichard StankeyRandy Steinberg

Mr. Allen M. SteinhausHarry Steinhoff, Jr.Wanda SternerRichard SteybeClinton & Carolyn StickneyDiane StoneHeesuk SuhSam & Dorothy SumichDiana SummerhayesMrs. Robert SurberMr. & Mrs. Jack D. SuttleTerry TaugnerRichard M. TaylorLoraine TerrebroodYogendra R. ThakarRichard & Ann ThorCoretha M. TimkoLonnie R. TimneyCharlotte TomlinsonSue TorresMr. & Mrs. Alvin TraftonMaxine TrevethenCharles & Karen TuckerMr. Jason M. TugmonDr. Willis E. TunnellDana TuttleNancy P. UruburuJon R. VandercookBarbara Vander SommenBarbara Van VoorheesRita ValentineChristopher W. VanderveerEmmanuel CM VasilomanolakiMr. Chris VellineClaire VincentRichard V. WallaceBernita J. WallarMr. Whitson WalterBrad & Kim WardCheryl L. WareMr. El Jay WarkentinHelen WatanabeRobert WeakleyPat WeberJohn & Michelle Glasner-

WeinerMr. & Mrs. David WeirJeanette WeisbergScott WellenRandy WelterMagda WendorffDr. Joyce E. WheelerDoris WhiteMr. & Mrs. John Robert

White Jr.Doug & Janet McCarthy-

WilsonRobert WigodJames C. WilcoxRev. “Kit” WilkeMr. & Mrs. Joe WilkersonGloria WilliamsMr. Sean WineElaine WinstonDaniel L. WinterHope WitkowskyPatricia WohlfordWayne WongKyoung Deok WooJoanne E. YamagataRobert N. Yamasaki, D.D.S.Mr. & Mrs. James YohMrs. Flora Jane YorkElias ZavalaGeorge Zettler

2009 Goodwill Individual Donors (continued)

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Sources of Funds Store & Resale Operations $15,290,778 78%

LiNKS Interpreting $1,654,354 8%

Other Sources $716,547 4%

Industrial Operations $317,604 2%

Workforce Development $1,040,910 5%

Fundraising/Development $537,844 3%

Total $19,558,037 100%

Uses of Funds Commercial Operations $13,943,555 72%

Administration and Support $2,422,337 12%

Service Delivery $2,948,240 15%

Fundraising, Grant Writing $124,473 1%

Total $19,438,605 100%

The 2009 financial statement is fully audited by Harrington Group, Certified Public Accountants, LLP. To view a copy of the report, visit Goodwill SOLAC’s Website at www.thinkgood.org.

2009 Agency Scorecard by The Numbers

Your financial contributions and support, along with our partnerships with local businesses, community agencies

and our loyal shoppers and donors helped us to continue providing a “hand up, not a hand out.”

Thank you for helping us to continue to serve the communities of Southern Los Angeles County.

836,653 Store Sales Transactions

352,027 Individuals Donated Material Goods

267 People Received Financial Literacy Training

9,243 Paychecks Issued

7,364 People Received Workforce Development Services

3,415 People Applied for a Job at Goodwill

189 People Graduated from Goodwill’s Health Care Training Program

1,134 People were Trained for Specific Industries

1,022,973 Pounds of Electronic Waste Collected & Diverted from Landfill

317 People Employed by Goodwill at Year End

155 People Placed into Competitive Employment

2,226 People were Provided Sign Language Interpreting Services

7,040 Tons of Textiles & Household Goods Processed for Sale

411,422 Pounds of Paper Shredded and Recycled

2009 Financial StatementDecember 31, 2009, Year to Date

Have access to the Internet? In an effort to keep our planet green and lower our mailing costs, we are asking our donors if they would prefer to access next year’s annual report from our website rather than receiving it in the mail. If yes, please fill out the box below and return it with your next donation. Thank You!

! * Note, cut out and return with your next donation!

Name:

_____________________________________________

Email Address:

_____________________________________________

Choosing the paperless option will help us uphold our commitment to improving the planet, save trees and lower mailing costs. Go to www.thinkgood.org for the online version of this year’s Annual Report.

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Investing in Your CommunityDonations are essential to Goodwill’s education, training, and employment programs.

These programs directly receive 87¢ of every donated dollar, making it possible to assist people with barriers to employment and other disabilities as they move from poverty to self-sufficiency.

Here Are Ways You Can Increase The Value of Your Contribution:

· Memorial & Tribute Gifts pay honor to loved ones or mark special occasions.

· Matching Gifts increase your gift to Goodwill with a matching gift from your employer. To determine whether you are eligible, contact your personnel or human resources department. They will provide you with a simple form to complete and mail to Goodwill. We’ll take care of the rest and notify you when your matching gift has been received.

· Bequests that have been set aside, as a certain dollar amount or percentage of an estate, can be used for general purposes or designated for a specific use, as determined by you, the donor. Your attorney will help you word your bequest so its intended purpose is clear.

· Your Will can provide a gift that ensures future services for people with disabilities and other barriers to employment.

· Gifts of Stock, Securities, Real & Personal Property are investments in the community’s economic health.

Please consult your attorney and financial planner as to which vehicle best fits your financial circumstances as well as your tax and charitable objectives.

How Can I Make a Financial Contribution to Goodwill?

Gifts received in the form of unrestricted financial support will be used to fund Goodwill’s most pressing needs. These funds help us build our internal capacity in order to support our education, training, and employment services.

· Cash Gifts provide immediate support for job services. Donate by check, payable to:

Goodwill SOLAC, Attention Richard Guiss 800 West Pacific Coast Highway

Long Beach, CA 90806

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Programs and ServicesIn 2009, our Workforce Development Division graduated its 19th Customer Service Training Class,

Project M.O.V.E. (More Opportunities for Vocational Employment). Forty-five individuals completed their training and 26 have been placed in jobs. Some of the area companies who have hired Goodwill graduates include Langer Security Services, Home Town Buffet, Salvation Army, Ross Dress for Less, Exxon Refinery, Junior Blind of America, and City of Long Beach.

Goodwill’s services at the Long Beach Multi-Service Center assisted 315 individuals experiencing homelessness. Of those receiving assistance, 21 were veterans and 32 received direct job placement services.

Our flagship Goodwill Health Care Training Program celebrated its 10th and 11th graduating classes in 2009 with an additional two classes enrolled for the Medical Core and Clinical training portions. There were a total of 45 graduates from this program who passed State of California Certified Nurse Assistant and Certified Home Health Aide examinations in 2009, with 44 of these graduates getting jobs with local health care providers.

The total number of individuals served included youth from the Workforce Investment Act (WIA) Youth Participants, the youth component of this training program funded through the City of Long Beach Pacific Gateway Workforce Investment Network. Twenty-four out-of-school participants enrolled, of which 22 graduated the program and passed the State’s examinations. Twenty of these graduates are now employed in the health care industry.

We celebrated our 6-year anniversary of providing a Disability Program Navigator at the City of Long Beach Career Transition Center. Year to date, nearly 500 individuals have received a variety of employment linkages through Goodwill’s staff co-location at the Career Transition Center.

Goodwill initiated a computer training program in partnership with the Long Beach School for Adults. More than 75 Long Beach residents have received free computer training in basic keyboarding, Word documents, Excel, and Outlook.

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Health Care Training Program Graduates

Project M.O.V.E. Customer Service Training Graduates

Custodial and Shred-4-GoodGoodwill continued to grow its custodial and grounds-

keeping efforts in partnership with the City of Long Beach Housing Authority and the City of Carson, as well as contracts with numerous private businesses. Our services include complete interior cleaning and sanitizing of offices, common areas, restrooms, windows, floors, and carpeting. Our exterior maintenance includes landscaping and power wash cleaning of structures and parking facilities. Additionally, we expanded our custodial services with the County of Los Angeles with the cleaning of four additional MTA stops, bringing the total to 8 stations.

In keeping with our environmental efforts, Goodwill celebrated the Grand Opening of its newest social enterprise, Shred-4-Good, our document destruction service. Since its grand opening on February 5, 2009, we have received National Association for Information Destruction (NAID) Certification and became a member of Secure Document Alliance (SDA), a 501 (c) 6 non-profit organization

founded by non-profit agencies to increase the amount of meaningful employment opportunities for individuals with disabilities. SDA represents non-profit organizations nationwide that provide document destruction services for government agencies and businesses alike. Through this alliance we commenced with our first large contract with the region’s largest H.M.O. and recently began service to one of the largest financial institutions in our area. At the end of our first operating year, we shredded and recycled nearly a-half-million pounds of paper that would have otherwise gone to the landfill.

LiNKS Sign Language & Interpreting ServicesLiNKS Sign Language and Interpreting Services, another of Goodwill’s social enterprise

ventures, has become an important community service, delivering 24/7 Sign Language and Interpreting Services to more than 2,400 deaf or hard-of-hearing individuals in the Greater Southern Los Angeles County Area. Last year this program generated over one-and-a-half-million dollars in revenue, which contributed to Goodwill’s programs and services while meeting the needs of our business community.

Throughout last year LiNKS also provided educational workshops to nearly 200 Sign Language Interpreters and provided work opportunities and earnings to our growing registry of 175 contract interpreters, including 16 trilingual (Spanish, English and American Sign Language) interpreters.

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Commercial OperationsOur online auction site, shopgoodwill.com, earned the recognition of

“TIME.com 50 Best Web Sites of 2009.” The site ranked 18 on its list above other popular sites like Amazon (#19), Netflix (#21), Wikipedia (#25), and Facebook (#31). More than 1 million people from all corners of the globe visited shopgoodwill.com, which posts items for sale culled from the millions of pounds of goods donated at our 17 retail stores and 8 Attended Donation Centers. Our auction site generated a little more than one-half-million dollars in revenue, which is directed toward our job training, education and employment placement services.

Despite the economic downturn, nearly a million consumers shopped our stores in 2009, and more than 900 residents donated daily their “gently-used” clothing and household items. In all, 352,027 donated to Goodwill.

Our retail operations division continued to strengthen its environmental program to reduce and recycle. Our e-waste collection program diverted more than one million pounds, or 511 tons, from our landfills. As the original recyclers, retail operations’ procedures continued to reduce the amount of trash taken to our local municipal waste centers, and launched an organization-wide recycling program including plastic bottles, glass, cardboard and textiles. Last year, we collected and processed over 14 million pounds of donated goods.

Goodwill’s retail operations fund and support our mission and programs. Keeping mission in mind, our retail team’s efforts completed a comprehensive assessment of current and needed retail store locations and priorities. In the first of several planned new locations, we readied for the January 2010 grand opening of our newest flagship store at the Torrance Towne Center.

• Bringyourgently-usedclothingandhousehold goods to a Goodwill store or donation center. Donations are tax deductible.

• Hostane-wastecollectiondriveatyourcompany, church or school. Goodwill will provide the trucks to pick up the items and recycle them according to state and county mandated standards.

• Haveyourcompanydonatenewor used merchandise, irregular, or out-of-season goods.

How You Can

Help Goodwill

11

Non Profit Organization US Postage

PAID AAM

800W.PCHHwy•LongBeach,CA90806(562)435-3411•fax(562)495-1447www.thinkgood.org

Store LocationsCarson21827 S. Avalon Blvd.Cerritos10745 South St.Compton121 S. Long Beach Blvd.Gardena16220 Western Ave.

Hawaiian Gardens12130 Carson St.Long Beach2610 Atlantic Ave.800 W. Pacific Coast Hwy.1130 Redondo Ave.8155 E. Wardlow Rd.Norwalk12827 Pioneer Blvd.

Paramount8524 Alondra Blvd.Redondo Beach2318 Artesia Blvd.317 Torrance Blvd.Torrance22725 Western Ave.25425 Crenshaw Blvd.

Wilmington311-A W. Pacific Coast Hwy.Last Chance Long Beach OutletTwice daily auction and merchandise sold by the pound.730 Esther St.

Attended Donation Centers(Unless otherwise noted, operating hours are 8 am to 4:30 pm, seven days a week.)Bixby Knolls4545 California St.Long Beach, CA 90807Carson Mall20700 S. Avalon Blvd.Carson, CA 90746Millikan High SchoolE. Spring St. & Palo Verde Ave.Long Beach, CA 90815

Peninsula CenterSilverspur Rd. & Crossfield Dr.Rolling Hills Estates, CA 90274San Pedro25th St. & Western Ave.San Pedro, CA 907328 am to 4:30 pmFri., Sat. & Sun. only

South Bay Galleria1601 Kingsdale Ave.Redondo Beach, CA 90278Woodruff Community Church3908 Woodruff Ave.Long Beach, CA 90808

Also, we gratefully accept donations at all our store locations (except Cerritos, which is not accepting donations at this time.)

Business ServicesShred-4-Good800 W. Pacific Coast Hwy.Long Beach, CA 90806(562) 216-5256Andrea Estrada,Business Development Manager

Contract Custodial Services800 W. Pacific Coast Hwy.Long Beach, CA 90806(562) 435-3411 x 227Walter Jackson, or(562) 216-5256 Andrea Estrada

LiNKS800 W. Pacific Coast Hwy.Long Beach, CA 90806(888) 742-0070, 8 am to 5 pm PST/PDT Mon – Fri(562) 331-0927, 5 pm to 8 pm Daily/Weekends/HolidaysFax: (562) 436-5559

www.thinkgood.orgwww.shopgoodwill.comwww.shred4good.orgwww.linksinterpreting.com