GOVERNMENT OF PUNJAB

DEPARTMENT OF HOME AFFAIRS & JUSTICE

(JUDICIAL -1 BRANCH)

To

All the Deputy Commissioners of Punjab.

Memo No. 14/116/2005-Jud(1)/

Dated, Chandigarh:

Sub: The Anand Marriage Service—E-district application-Online by DGR.

Refer to the subject noted above.

2. Please find enclosed a government order for registration of

marriage under Punjab Anand Marriage act. You are requested to follow

the procedure as mentioned in the attached Government order.

Secretary

Department of Home Affairs

& Justice, Punjab

No. 14/116/2005-5Jud(1)/ Dated, Chandigarh: o '?/tok)..0 / 7 Copy is forwarded to the Special Secretary-cum-Director,

..,-Directorate of Governance Reforms, Government of Punjab, Plot no.

D241, Ph. 8- B, Sector 74, Mohan w.r.t. their D.O. No. PSeGS/SM/e-

district/2014/76/5003, dated 26.9.2017 for information.

Sectary Department of Home Affairs

& Justice, Punjab

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GOVERNMENT ORDER

Department of Justice – Punjab Anand Marriage Act

The purpose of this Government Order is to ensure that the defined process of service delivery for

providing the service of Punjab Anand Marriage Registration is followed. This would facilitate the

electronic delivery of services through the instructions and guidelines as described in the following

sections of the Government order.

1. Process for registration of Marriage under Anand Marriage Act

S. No Process Description Responsibility

1. The Applicant visits Sewa Kendra Center to submit his request for

Registration of Marriage under Punjab Anand Marriage Act to the Sewa

Kendra operator by providing him required details/ filling predefined service

request form along with required supporting documents

Applicant

2. Sewa Kendra Operator receives the application form and all the supporting

document from the applicant

The Sewa Kendra Operator scrutinizes the application form, takes

photograph of the applicant and accepts the application request

In case of any rectification, the Sewa Kendra operator asks the applicant

to make the correction / fill any other required information

Sewa Kendra

Operator

3. The Sewa Kendra operator logs into the e-District application through user

name and password security

In case, Biometrics feature is enabled, Sewa Kendra operator

authenticate the system login through finger print matching mechanism

Operator enters application details into the e-form & scans and uploads

the supporting documents and submits the application in the e-District

Application.

Operator may fetch details of the applicant and bride / groom details by

entering Adhaar number.

Sewa Kendra

Operator

4. The Sewa Kendra Operator then takes the photograph of the Applicant using

a Web Camera attached with his workstation and attaches it to the form.

Sewa Kendra

Operator

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5. The Applicant then checks the details filled in the application form by Sewa

Kendra Operator & if found correct he/she signs the application form using

an electronic pad or put his thumb impression using biometric device or sign

on the printed copy of the details entered by the operator.

Applicant

6. Operator accordingly submits the request into the e-District Application.

Sewa Kendra

Operator

7. e-district application registers the service request for Registration of

Marriage under Punjab Anand Marriage Act of applicant and generate

unique Acknowledgement number.

The e-District application should send an SMS as well as email regarding

the submission of application with the Unique Acknowledgement Number

to the mobile number and email id provided by the Applicant.

e-District

application

8. Sewa Kendra operator prints acknowledgement along with the unique

Acknowledgement number with the Payment details generated

automatically by the e-District Application, signs it and hand it over to the

Applicant.

Sewa Kendra

Operator

9. eDistrict application shall calculate dealy (if any ) in the registration of the

marriage and move application accordingly as per below

# Case File Movement

1. After expiry of a period of three months but not after a period of six months from date of solemnization of Marriage

Application shall move to the dealing Clerk Tehsildar / Naib Tehsildar

2. After expiry of a period of Six months but not after a period of one year from date of solemnization of Marriage

Application shall move to the District Registrar for permission.

3. After expiry of a period of one year from date of solemnization of Marriage

Application shall move to the Chief Registrar for permission

e-District

application

10. Dealing Clerk at Tehsildar office logs into the e-District application through

user name and password. Dealing Clerk

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11. Dealing clerk scrutinizes the application & supporting documents & check

for any deficiency.

In case attached documents are not as per the service requirement,

dealing clerk will prepare a and send back to Sewa Kendra centre

If all the documents are complete and if required competent

authority has provided permission through e-District application,

dealing clerk sends the application to Tehsildar

Dealing Clerk

12. e-District application is updated upon action of the Dealing clerk Tehsildar /

Naib Tehsildar

If the processing of service request sent back to Sewa Kendra

Operator then the e-District application notifies Sewa Kendra

Operator about the updated status

If the processing of service request is sent to Tehsildar then the e-

District application notifies Tehsildar about the updated status

In both the cases the e-District application will sends out an email and SMS

to the Applicant regarding the updated Status.

e-District

application

13. Tehsildar / Naib Tehsildar logs into the e-District application & retrieve

application details Tehsildar

14. Tehsildar / Naib Tehsildar reviews the application details & based upon this

gives final decision on the service request.

In case he is satisfied, he approves the service request using the

approval component and sign using digital signature.

If he is not satisfied, he rejects the service request using the

rejection component.

Tehsildar

15. e-District application is updated upon action of the Tehsildar

If the application is approved by Tehsildar, e-district application

generates a DSN & assigns registration number to the certificate

If the application is rejected by Tehsildar, e-District Application

updates the final status of the service request.

e-District

Application

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In both the cases the e-District application will sends out an email and SMS

to the Applicant regarding the updated Status.

16. e-District application activates the predefined delivery component through

which the service delivery happens to the applicant.

e-District

Application

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2. Application Form

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In one of the parties to the marriage is non-resident Indian, in that case, information as specified below

may also be captured

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3. Output Form

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4. Marriage Register

System shall generate below report / marriage register Registrar wise.

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5. Supporting documents

# Document Name

1. Bridegroom’s & Bride’s Joint Photo Mandatory

2. Bride and Groom’s group photo with family Mandatory

3. Wedding Card/Marriage photographs Mandatory

4. Copy of Passport (Bridegroom) IN case of NRI case

5. ID Proof Bride Mandatory

6. ID Proof Bridegroom Mandatory

7. ID Proof of witness1(Bride) Mandatory

8. ID Proof of witness2(Bride) Mandatory

9. ID Proof of witness1(Bridegroom) Mandatory

10. ID Proof of witness2(Bridegroom) Mandatory

11. Address Proof of Bride / Mandatory

12. Address Proof of Bridegroom Mandatory

13. Date of Birth proof (Bride) Mandatory

14. Date of Birth proof (Bridegroom) Mandatory

15. Divorcee Deed(Bride) In case of Divorce case

6. Vanilla Form

Vanilla form of Income certificate is available at http://punjab.gov.in/e-forms

7. Fee details

# Fee Head Amount

1 Government Fee Rs. 1500 /- IN form of court fee stamps

2 Late Fee (After expiry of a period of three months but not after a period of six months from date of solemnization of Marriage)

Rs 1000/-

Late Fee (After expiry of a period of Six months but not after a period of one year from date of solemnization of Marriage)

Rs. 1500/-

Late Fee (After expiry of a period of one year from date of solemnization of Marriage)

Rs. 2000/-

2 Facilitation Charges Same as per Punjab Compulsory Marriage Service

8. Escalation Matrix

Escalation matrix for the critical process activities has been clearly defined below and it is

mandatory for all the concerned officials to take action on the computer generated escalations so as

to meet the predefined service levels.

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S. No Activity Activity Owner

SLA L1 L2

Designation Time Designation Time

1. Checking; reviewing & updating the application

Dealing clerk (Registrar of Marriage)

3rd Day Registrar of Marriage

2 Days District Registrar

2 Days

2. Final Approval/ Rejection by District Registrar

Tehsildar / Naib Tehsildar / Registrar of Marriages

7th Day District Registrar

2 Days Chief Registrar

-

9. Service level

The overall service levels for Punjab Anand Marriage services have been defined as 7 days. Pls Note: The

Department of Home is requested to provide the breakup of Service levels on the individual officer/

official basis.