Governor Martin O’Malley

StateStatTENETS

• Accurate and timely intelligence shared by all.

• Rapid deployment of resources

• Effective tactics and strategies

• Relentless follow-up and assessment

BACKGROUND

• Modeled after a similar program developed by the New York City Police Department.

• CitiStat represents the extended application of the same basic principles to the management of all functions.

• Utilizing existing information technology systems and “off-the-shelf” software limited our initial non-personnel start-up costs to just $20,000.

The StateStat Process

Managers are required to report on critical service initiatives and questioned about agency performance.

Opportunities to improve coordination and cooperation are identified; strategies to achieve improvement are formulated.

StateStatPROCESS

Participating agencies submit customized data templates on a bi-weekly basis to report on key performance indicators.

StateStatPROCESS

Data is carefully analyzed, performance trends are closely monitored, and strategies to achieve improved performance are developed. Solid Waste Overtime Trends

Fiscal Year Comparison

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Digital maps are used to plot complaints,vacant homes, lead paint violations, food inspections,and potholes, allowing managers to track employee performance and public service delivery.

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CitiTrack, the City’s information technology system that supports the “One Call to City Hall” concept via 311, captures hundreds of different service request categories. This data is in turn reviewed during agencies’ regular CitiStat meetings.

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Providing a Visible

Presence in the Field

Before After

StateStatPROCESSField Visits Improve Supervision

Since FY02, monthly budget updates have been added to the CitiStat process, to focus analysis on vacancy rates, overtime, and revenue streams.

FY2002 Overtime as of July 31, 2001 by Program

FY2002 Budget

Year to Date Actual

Year End Projection

Projected Surplus/ (Deficit)

General Fund 449,792 48,974 449,792 0Solid Waste Maintenance 1,000 0 1,000 0Solid Waste Collection 406,553 46,419 406,553 0Solid Waste Disposal 42,239 2,555 42,239 0Motor Vehicle Fund 801,676 86,053 801,676 0Solid Waste Maintenance 745,680 84,100 745,680 0Solid Waste Collection 44,518 2,015 44,518 0Solid Waste Disposal 11,478 (62) 11,478 0

FY2002 Revenues as of July 31, 2001

FY2001 Budget

FY2001 Actual

FY2002 Budget

Year to Date Actual

General Fund 4,003,000 3,905,021 5,003,000 456,761Disposition of Eviction Chattel 3,000 913 3,000 0Landfill Disposal Tipping Fees 4,000,000 3,904,108 5,000,000 456,761

StateStatPROCESS

FY2002 Budget

Filled Positions

Vacant Positions

Vacancy Rate

General Fund 374 328 46 12.3%Solid Waste Maintenance 7 5 2 28.6%Solid Waste Collection 345 302 43 12.5%Solid Waste Disposal 22 21 1 4.5%Motor Vehicle Fund 593 538 55 9.3%Solid Waste Maintenance 536 492 44 8.2%Solid Waste Collection 34 25 9 26.5%Solid Waste Disposal 23 21 2 8.7%Total All Funds 967 866 101 10.4%

Full Time Position Vacancy Summary as of July 27, 2001 (Net of Salary-Saved Positions)

Each week a comprehensive executive briefing is prepared for each agency that highlights areas of concern.

StateStatPROCESS

Impact

CitiStat has undertaken categorical and individual initiative tracking efforts dating back to FY2000 and FY2001 for cost savings, cost avoidance, and revenue enhancement initiatives. All told through FY2005, CitiStat can point to over $350 million in quantified financial impacts, without assigning any financial value to the many significant service level improvements achieved during that time.

FY00/ Baseline FY01 FY02 FY03 FY04 FY05 FY06 TOTALS

24.1 18.3 15.2 20.2 20.5 20.95.8 8.9 3.9 3.6 3.2 25.45.2 3.5 3.1 3.1 2.8

1.7 2.1 2.1 2.4 8.3 Overtime savings vs. FY01 baseline

Reduce and Control the Use of Overtime Overtime savings vs. FY00 baselineReduce and Control the Use of Overtime (PD Court Overtime)

ALL IMPACTS IN MILLIONS OF DOLLARS

COST SAVINGS/COST AVOIDANCE INITIATIVES

FISCAL YEARS

CitiStatIMPACT

StateStatIMPACTOpen and Transparent Government

Visiting Municipalities

Governor Martin O’Malley