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TRANSCRIPT
CONFIDENTIAL
Innovating & IntegratingPeople, Process, Client
PLD Final Presentation2010
Agugliaro, Lamendola & Phillips
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Today’s Topics – Understanding Innovation
• Corporate Marketing Communications• Learning & Performance Center• Client Interactions
Think
Small
Implement
Locally
Promote
Widely
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Fundamentals: People, Process, Client
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Corporate Marketing Communications
Alicia AgugliaroSr. Manager, Corp. Marketing Communications
Corporate Marketing/SP&IDD
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Secret Language of Leadership?
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Operational & Service Excellence
Integrated Service Solutions
Drive Strategic Outsourcing
Non-clinical Safety Assessment Services
The undisputed leader in providing drug development services and a
trusted partner whose hallmarks are great people, high quality data, and
ability to integrate and streamline drug development.
Analytical Services Central Laboratory ServicesBiomarker Center of Excellence
Clinical Development Services Periapproval and Market Access Services
Strategic Partnering & Integrated Drug Development
The Covance Story…
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Thought Leadership Rock Stars
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Thought Leadership = Awareness
+374%
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2X+ by 2010: Inform, Engage, Innovate
Rules of
Efficient
R&D
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Client Interactions
Teresa Phillips Associate II, Client Interactions
REGULATORY AFFAIRS & QUALITY ASSURANCE4.8 YEARS
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Ensuring Client Satisfaction
Client Interaction
Group (CIG)
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What are Client Audits?
ProjectProject
For CauseFor Cause RegulatoryInspection
RegulatoryInspection
FileFile
Pre-QualificationPre-Qualification
ClientClient
Types of Audits
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Client Audits: Changing Needs
0
5
10
15
20
25
30
35
2008 2009
PreQual
Project
File
For Cause
Reg. Inspec.
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2x+ by 2010…• Externally
– Provide Signature Client Service to our Clients & Potential Customers for Client Audits
• Think Service• Deliver Excellence
• Internally– Support Business Units in Preparation for Client Audits
• Key Element: – Training
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Technical Training
Mike LamendolaSenior Trainer
Learning & Performance Center2.9 Years
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This Training is Brought to You by…
The Compelling OfferMaking Covance work for you
Learning & Performance CenterYour TOTAL source for development resources
TT Talent DevelopmentO O Organizational DevelopmentT T Technical SkillsA A AndLL Learning Technologies
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What makes the data world go ‘round?
Clinical Data Management
Clinical Research Associates Data Processing
Biostats
Medical Writing
Drug Safety Services/Product Safety Services
Study Designers
Clinical SitesSite Activation Services
ProgrammingRegulatory/Quality Assurance
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What do we train?
•We train internal CVD staff on various essential data collection and reporting computer programs
– Electronic Data Capture (EDC)– Paper
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Why do we train?
• Quality– Prevents fewer data-related issues and results
in less audit findings -> LESS is BETTER!
• Helps ensure training matrix compliance• Fosters career development
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2x+ by 2010…
• The LPC has contributed to the 2010 Covance vision by:– Providing high-quality training– Reducing costs– Increased time to productivity
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Wrap-up
Marketing CommunicationMarketing Communication Technical TrainingTechnical Training
People: Process: Client:
People: Process: Client:
People: The LPC vision is to be an indispensable business partner and a world-class provider of targeted/integrated learning and performance solutions.
Process: We collaborate with the businesses we support to provide them with consistent high-quality training solutions.
Client: Through those training solutions, we help to aid job performance, enhance leadership capability, and enable attainment of business objectives and client expectations.
People: The LPC vision is to be an indispensable business partner and a world-class provider of targeted/integrated learning and performance solutions.
Process: We collaborate with the businesses we support to provide them with consistent high-quality training solutions.
Client: Through those training solutions, we help to aid job performance, enhance leadership capability, and enable attainment of business objectives and client expectations.
Client InteractionsClient Interactions
People: First point of contact between the client and our internal business units to bring them together to meet their goals for client audit, audit report and/or inspections
Process: Give guidance to our internal groups to help them strategically so that they can make the right choices to meet the needs of our clients
Client: Build a partnership with the client to help them reach their objectives with Covance and by doing so help us to maintain that partnership.
People: First point of contact between the client and our internal business units to bring them together to meet their goals for client audit, audit report and/or inspections
Process: Give guidance to our internal groups to help them strategically so that they can make the right choices to meet the needs of our clients
Client: Build a partnership with the client to help them reach their objectives with Covance and by doing so help us to maintain that partnership.
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Thank You!