graduate student/supervisor relationship cmahro fall 20091 matt erickson director...
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Graduate Student/Supervisor Relationship
CMAHRO Fall 2009 1
Matt EricksonDirector
GSO/Faculty/Department MeetingDecember 13, 2011
Continuum of Conflict Management Processes
No assistance, direct communication
Informal 3rd party assistance with...
Formal 3rd party assistance: no direct communication
•Negotiation•Meetings•Conversations
•Conciliation•Coaching•Team Building
•Coaching•Training•Facilitation•Mediation
•Advisory mediation•Fact finding•Settlement conferences
•Grievances•Arbitration•Investigation•Adjudication
Relationship Process Substantive
Informal: despite the intervention, the party retains control over, and input into, the final outcome.
Formal: the party gives up controlover, and has limited input into, the finaloutcome.
Adapted from: Moore, Christopher et. al. Effective Mediation.Boulder: CDR Associates, 1989.
CMAHRO Fall 2009 3
• Low confidence• Lack knowledge “how to …”• Lack requisite skills• Lack support … “I’m all alone”• Uncertainty• Carelessly framed problems
and solutions
Examples of Barriers That Can Impede Effective Early Resolution
Attempts
CMAHRO Fall 2009 4
• What is the issue [topic] that you want to discuss with your supervisor?
The Workbook …
• What are the key points that you want the supervisor to understand...
• Set the appropriate context for the conversation
CMAHRO Fall 2009 5
Assess potential barriers …
The Workbook (cont’d)
presence of cultural factors that might get in the way
assess previous attempts to have conversations: what got in the way?
are there things you’re doing that might be distracting your supervisors?
are negative emotions getting in the way?
CMAHRO Fall 2009 6
• Develop strategies on how they can be overcome
• Consider if there is any other support or resource they need
• Prepare them to share impacts of behavioural concerns
• Plan ahead for questions and options
• Plan timing and setting
The Workbook (cont’d)
CMAHRO Fall 2009 7
The Workshop
identify opportunities
potential for
negative outcome
reinforce the importance of early commitment
assessment, strategies and process
Matt Erickson
Director, CMAHRO519-888-4567
Presence of
high negative
emotions
Presence of active negative filters
contributing to misperception, pre-judgements
Characteristics of a Damaged Relationship
Distrust is high
Desire to
understand
another’s
perspective is
lowEffective communication is low• Questions that promote understanding diminish and are replaced by statements• The quality of listening diminishes
POS
P R O C E S S SUBSTANCE
G O O D
Positive SubstanceGood Process
Negative SubstanceGood Process
Positive SubstancePoor Process
Negative SubstancePoor Process
NEG
P O O R
SUCCESSFUL OUTCOME UNSUCCESSFUL
influences
G O O D CONCERNS EMERGING P O O R
RELATIONSHIP
Good Relationship
Good Relationship
Poor Relationship
Poor Relationship