GRAND TIMESPublished for Mille Lacs Corporate Ventures Associates

Grand Casino Hinckley Edition

July 22, 2016

In This Issue...

Associate Interest 2

Events & Promotions 3

Associate News 4

Service Recognition 6

Learning & Development 7

Building It Grand Associate Summer Party Post more pictures from the summer party on MLCV Connect to share with everyone!

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ASSOCIATE INTEREST

Welcome New Associates

Justin Anderson Hotel Guest Service Rep GNI

Madison Bishop Hotel Room Attendant

Cassondra Casey Buffet Cashier

Sharon Cook RV Park Guest Service Rep

Noah Dinius Restaurant Host/Hostess

Barbara Heil EVS SVC Engineer

Brandi Hill Central Reservation Sale Rep

Rachel Johnson Snack Bar Associate

Cynthia Ledford Lounge Bartender

Heidi Ollestad Central Reservation Sale Rep

Lisa Olson EVS SVC Engineer

Melissa Orvis Spa Massage Technician

LeRoy Price Jr. Beverage Utility

Danny Satter Hinckley Laundry Technician

Erasmo Shabaiash Restaurant Bus Person

Elinar Snoeyenbos Retail Sales Associate

Joi Stevens Grand Rewards Rep

Neal Strandberg Maintenance Engineer

Jessica Theis Grand Rewards Rep

Brandon White ADR Line Cook

Lynn Woods Central Reservations Sale Rep

Hourly Minimum Rate to Change to $9.50/hr

Effective July 25, 2016, the hourly minimum rate will change to $9.50/hour.

If you had a performance evaluation due prior to July 25, 2016 you will still receive your evaluation and any subsequent retro pay. If your evaluation percentage did not bring you up to the new wage, you will still be receiving the new wage of $9.50 per hour. If your evaluation brings you over the $9.50 per hour, that will be your new wage.

If you have any questions regarding the wage change or your evaluation, please talk to your supervisor.

We thank you for all you do for Mille Lacs Corporate Ventures and its businesses. We appreciate you!

Grindstone Laundry Associate of the Month for June 2016: Julie Brock

Julie Brock is the Associate of the Month for Grindstone Laundry for the month of June. This is what her co-workers had to say about her, “Julie is a great team player. She is always willing to help others. She is a hard worker and can work many different positions within the plant. Julie has an upbeat positive attitude when at work.”

Online Learning Provider to be Updated

We are currently in the process of updating our online learning provider. To provide Associates with the best availble option, we are trying to make the online learning experience more user friendly. Our contract with GeoLearning ends on Sunday, July 31. If you are currently taking classes on GeoLearning, please finish up any classes as they will become unavailable after Sunday, July 31. More information will be shared as we finalize details for an online learning provider. Thank you for your understanding.

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EVENTS & PROMOTIONS

Upcoming Silver Sevens Acts

July 19 - July 24Rick V (Variety)

July 26 - July 31Risque (R&B)

Upcoming Concerts - AmphitheaterDate & Time Performer Ticket PricesFriday, July 29 - 7 pm 3 Doors Down, Three Days Grace with Filter

and Shaman’s Harvest (Alternative Rock)$40, $50, $55, $65, $70 & $75

Friday, August 5 - 7:30 pm Alan Jackson with Lauren Alaina (Country) $45, $50, $60, $70, $80 & $100

Friday, August 26 - 7:30 pm Lady Antebellum (Country) $45, $55, $60, $70, $80, & $90

July Craft Beer of the MonthLemon Shandy: $5, 16 oz. glass

Summer Drink Specials

Tropical Paradise • $4.50Citrus Grapevine • $4.50Too Too Chi Chi • $4.50

Grape Jelly Rancher Colada • $4.50 Coco-Cran & Ginger • $4.50

Grape Mist • $4.50

Upcoming PromotionsFri, July 22 Sat, July 23 Sun, July 24 Mon, July 25 Tues, July 26 Wed, July 27 Thurs, July 28

Fan Giveaway(50 points)

Bonus Cash Grand Play

(kiosk)

Hidden Treasures

(kiosk)

VIP Advantage Days

Player’s Choice(mailer)

Bonus Grand Play Plus

(mailer & kiosk)

Birthday Dice Roll

Mystery Money (kiosk)

Senior Wednesdays

Bonus Grand Play

(kiosk)

Calling All Vendors

We are looking for arts & crafts vendors for The Mille Lacs Community Festival being held during the 2016 Toyota Bassmaster Angler of the Year Tournament.

If you have something to sell or showcase, we’d love to have you!!

Saturday, September 17 from 12 pm to 6 pm Sunday, September 18 from 12 pm to 5 pm• Front Parking Lot at Grand Casino Mille Lacs• 10x10 booth spaces available• Rental Fee: $35 for both days• Licensing Fee: $10 REGISTRATION DEADLINE: July 29, 2016

Vendors must be fully self-sufficient including own tables, chairs, tent/canopy and electrical, if needed.

For more information or to reserve your space, please visit www.fishmillelacslake.com and click on events or contact Dayna Pearson at dpearson2@grcasinos.com.

*Please note: Pursuant to the Bassmaster Host Agreement, B.A.S.S., LLC must review and approve all vendors.

A vendor application can be downloaded at http://grandcasinomn.com/entertainment/calling-arts-crafts-vendors/.

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This meeting will cover the New Associate Experience,

ATC and Service Goals, L&D Classes, Construction

Updates, and Associate Accomplishments.

We look forward to seeing you there!

ASSOCIATE NEWS

Grand Casino Hinckley:

Please plan to attend one of the following

meetings.

Tuesday, July 26, 2016

8:15 am 10:15 am 3:15 pm 5:15 pm

Thursday, July 28, 2016

7:15 am 9:15 am 2:15 pm 4:15 pm 6:15 pm

Attention Associates: New Participant Claim Address and Scheduled System Maintenance for ADP

System maintenance will take place in the ADP Consumer Health and Spending Account systems the evening of Friday, July 22, 2016.

After the maintenance is complete, there will be a new P.O. Box for participants who submit claims to ADP via the U.S. Postal Service (USPS). The new P.O. Box will appear on the participant website and on the claim forms. The USPS will forward claims from the old P.O. Box to the new one, but participants should be aware that there may be a delay in processing while claims are being forwarded. If participants choose to mail their claims through the USPS or submit by fax, they should download a new form for each claim and submit it to the address/fax number indicated on the form.

As a reminder, claim forms should not be copied for reuse. Each time a claim form is downloaded from the ADP Spending Account website, it is embedded with a unique, single-use barcode. Copying and reusing forms can cause delays in processing and reimbursement. For the fastest and most secure claims processing, participants should use the online claim submission tool.

SCHEDULEThe system maintenance will be performed from Friday, July 22nd at 9:30 pm through Saturday, July 23rd at 5:30 am, Eastern Time. During this timeframe, users may experience intermittent issues accessing the Consumer Health and Spending Account systems.

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ASSOCIATE NEWS

Congratulations On Your New Position Bob Schlichte, VP of Strategic Relations and Kelly Sam, Director of Strategic Relations

Please congratulate Bob Schlichte as the new VP of Strategic Relations. Bob has built cornerstone relationships and networks in the metro area for over 11 years and has earned the much coveted title VP of Strategic Relations. In his new assignment, Bob will be training and mentoring Kelly Sam who has accepted the Director of Strategic Relations.

Please welcome Kelly Sam as Director of Strategic Relations. Kelly will be shadowing Bob Schlichte as Bob makes a long transition into retirement. Since it took Bob years to forge the unshakable relations he has built, we felt it necessary to add Kelly well in advance of his retirement, giving Kelly an opportunity to build a solid base.

Kelly comes to us with a 16 years’ experience from Goff Public, a top-rated public and government relations firm. Approximately 11 years ago, while with Goff Public, Kelly served on the Grand Casino account and worked hard to protect and advance our reputation through tailored public relations efforts. During this time, Kelly also assisted the Mille Lacs Band Government Affairs initiatives. She worked closely with the Band to understand key objectives to help achieve well-rounded legislative campaigns.

Kelly was a results-oriented PR coordinator who provided consult to not only help Grand Casinos and the Mille Lacs Band through PR events, but also advanced growth opportunities. Her vast experience with Public and Government Relations is a necessary skill in her new role. We look forward to Kelly’s contributions as she learns the Director of Strategic Relations role and eases Bob’s extended shift into retirement. Welcome to the Grand Casino team, Kelly!

Painting Party Fundraiser for MS

Saturday, July 30 5:30 pm - 7:30 pm

Eddy's Resort $35 per person (All proceeds go to MS.)

Creativity for a cause! Join us for an evening of painting to raise funds for MS. The painting will be painted on recycled pallet wood.

Also an MLCV Team, Carrie's Casino Crusaders, will be participating in the MUCKFEST for MS on Saturday, August 20th. If you would like to participate, the company's insurance will reimburse up to $100. A registration receipt must be turned into HR and you must sign up under the team name: Carrie’s Casino Crusaders.

To register to paint, please visit: https://sites.cimplebox.com/events/registration.aspx?s=6889&c=3782&eid=228160&r=0.5846820.

July 15Mary MalchowKelly KunzeCindy ArendsBranden MinerAndre Walker Jr

20 years 14 years 3 years 3 years 3 years

July 16Terry BlissDebra McFerranMitchell SoudersShawn Vessels

23 years 4 years 4 years 4 years

July 17Sharon HaareWanda LemkeNancy SpencerMargaret BraschTamara Erickson

21 years 21 years21 years 10 years 10 years

July 18Ronald AndersonAngelica KunkelVincent RudeDiane WilbertRonald Willis

7 years 5 years 5 years 5 years 5 years

July 19Aaron PattersonTyrone WilsonAndrea Staples

12 years 12 years 6 years

July 20Steven FetzekTabatha Arechigo

7 years 4 years

July 21Jennelle MattsonCarrie FlascherPenny CampbellMatthew KoleckiCarmela PulleyMichael BeattieSean Conway

19 years 13 years 8 years 8 years 8 years 2 year 1 year

Anniversary Corrections for Last Week

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SERVICE RECOGNITION

GuestNet Shout - Outs

Bell Desk: Can’t say enough good things regarding Jeffery (and others). Always quick to assist and greeted with a huge smile and great conversation.

Beverage Service: Laurie, during daytime, is very nice and friendly.

Beverage Service:

Troy “the beer man” is so sweet. He is so friendly and makes you feel so welcome. He makes you feel like family. He knows so many people by name and everyone likes him and looks forward to seeing him come around. If he is up for adoption, we will take him for our son.

Beverage Service: Troy, the Beverage Server, is excellent.

Blackjack: Bradley is a lot of fun to have as a dealer.

Blackjack: We loved our Blackjack dealer, Matt H! The pit bosses were also really great, and Matt made the experience a very positive and fun one, even when we were losing.

Blackjack: Blackjack is what brings me to Hinckley. The dealers and supervisors are all great to interact with. One such individual is Joanie O’Brien!

Casino Bars: We love chatting with Troy, and also Shanna, while playing video poker.

Casino Housekeeping: Mr. Jerry Fisch was extremely courteous and polite. Interacted with many customers and promoted a positive environment!

Grand Buffet: Complements to Server Johana. She was very friendly and efficient. Thanks!

Grand Grill Americana:We did not eat at Grand Grill but ordered take out from the bar. Thanks to Rochelle and Penny who are doing a wonderful job and bringing the bar service up to par as a customer would expect. Food and service were great!

Grand Grill Americana: Hostess Vickie Burton was friendly, courteous, efficient. Give this Associate a promotion!

Grand Grill Americana: Joyce N. was extremely pleasant, and wonderful.

Grand Hinckley Inn: Rebecca J. was very friendly and helpful.

Grand Hinckley Inn: Amanda at the front desk was very helpful, friendly and polite.

Host Reservation:My host, Elaine, is THE BEST!!!! Any time I contact her, she gets back to me right away. If I ask for anything, she does her best to take care of whatever it is. She is so caring and lets me know if there is something coming up that I may be interested in.

Host Reservation: Kat Johnson is always very helpful. She always is able to make sure I have what I need.

Host Reservation: Paul, my host, went out of his way to not only secure a room at the last minute, but also found tickets to the Alabama concert. Now that’s the host with the most! Thanks Paul!

Hotel Front Desk: Jacqueline was great!!!!

RV Resort/Chalets: Michelle, Rosie and Tammy are especially helpful. Terry is also very friendly and helpful.

Winds Steakhouse:

Our server, Joshua, I believe was his name, was attentive, professional courteous, cognizant of our schedule (my daughter and grandson were attending the Hunter Hayes concert) and got us served and out the door efficiently. My husband was impressed that he was able to get his steak a bit more “done” (at the suggestion of our waiter, who wanted Bob to be happy with his meal)so quickly and with a smile. Great service, good food, quiet atmosphere in The Winds...

Winds Steakhouse: Although this time she was not our waitress, Heidi always takes the time to come to our table to say hi and catch us up on things. She is a definite keeper!

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L&D On-line ResourcesVisit us on The Hub

LEARNING & DEVELOPMENT

Upcoming in

Learning & DevelopmentAll MLCV Associates Are Welcome

Sponsor Skills Tuesday, August 2 8 am - 12 pmParticipants learn skills for effective sponsoring including: demonstrating, observing, giving feedback, and communicating progress. Participants also gain an understanding of the importance of the sponsorship role in developing and retaining Associates.Tuning In Wednesday, August 17 12 pm - 4 pmParticipants develop effective listening strategies by identifying preferred listening approaches, recognizing and appreciating other listeners’ approaches, and by understanding the focus, motivation, and behavioral indicators of the five different listening approaches. Each participant will leave with a personal development plan to improve their overall listening and communication skills.Learning to Lead Monday, August 29 9 am - 1 pm

Participants gain an understanding of the differences between leading and supervising. Participants also learn the four leadership concepts of being an effective leader.

Stellar Service (3 Week Series)

Wednesday, August 31 Wednesday, September 7 Wednesday, September 14

12:30 pm - 5 pm 12:30 pm - 5 pm 12:30 pm - 5 pm

Participants develop skills for delivering friendly, attentive service that demonstrates interest in and concern for the Guests on a human level. In addition, participants learn caring responses and skills that communicate the Guest’s value to the Company.

Click here, or contact your supervisor or Tina Bartheidel (extension 4808) to register!(Personal and Career Development Classes count as one WHIP choice.)

Emotional ResponsesWhen you hit your thumb with a hammer, you know what causes the pain. Do you know what causes the emotion? All of us have nervous systems that cause us to feel pain. All of us have emotions, too. We feel happy, sad, angry, elated, hopeless, inspired. But where do the emotions come from? What causes them? When you hit your thumb with a hammer, you feel pain. You may also feel some anger and maybe even some shame. We can safely say that the hammer caused the pain. But we can't say that the hammer caused the anger or the shame. If that were true, then it wouldn't matter who hit them on the thumb, every single person would feel exactly the same emotions. So how come you get mad when the same situation doesn't bother someone else at all? They laugh it off without a hint of anger. You see, the truth is that you cause your own emotions, and you do it with your thoughts. Many centuries ago, Epictetus said, "We are disturbed not by the things that happen, but by our opinion of the things that happen." The good news is that you don't have to let your inner feelings be dictated by the external environment. You can, bit by bit, learn to handle any and every situation

you want to. You can learn to change your opinion of the things that happen so that you control your emotions, rather than letting them control you. Can you see yourself taking charge like this? What is going to happen the next time you "hit your thumb" with a hammer?

For more articles from the Pacific Institute follow this link: http://www.thepacificinstitute.com/articles

For more information, or to submit articles for the newsletter, e-mail the Grand Times.

DAILY SPECIALS

July 22 - 24

Friday: Rat-catcher’s DayBreakfast: Eggs Benedict & HashbrownsLunch: Pulled Pork Sandwich, Cole Slaw, Chips

Saturday: National Day of the CowboyBreakfast: Waffles (3) with Whipped Cream and Fruit Topping with Breakfast MeatLunch: Two Chili Dogs and Fruit

Sunday: National Drive-Thru DayBreakfast: Two Eggs, Breakfast Meat, Hashbrowns, and ToastLunch: French Dip and Fresh Chips

Sandwich of the Week: Mushroom Swiss BurgerWrap of the Week: Philly Steak Wrap

July 25 - 29

Monday: Video Games DayBreakfast: Breakfast Burrito and FruitLunch: Roasted Pork Loin, Mashed Potatoes, Gravy, and Veggies

Tuesday: One Voice DayBreakfast: Two Eggs, Breakfast Meat, Hashbrowns, ToastLunch: Reuben Sandwich & Kettle Chips

Wednesday: Take Your Houseplant for a Walk DayBreakfast: Chef’s Choice Pancakes, Two Eggs, and Breakfast MeatLunch: Tortellini with Alfredo or Marinara and Two BreadsticksHealthy Choice: Chicken Caesar Salad

Thursday: World Hepatitis DayBreakfast: Backwoods BreakfastLunch: Turkey Tetrazzini Over Fettuccini with a Breadstick

Friday: Rain DayBreakfast: BIscuits & Gravy with Two EggsLunch: Beef & Cheddar Sandwich with Tatter Tots or Veggies

Sandwich of the Week: Chicken Cordon BleuWrap of the Week: Southwest Club Wrap

*Menu is subject to change. Lunch special is available 10:30am – midnight; Breakfast special available midnight to 10:30am.

BirthdaysJuly 22

Janet FellandGary IrishPamela RobertsJennifer Sicora

July 23Sherry JohnsonLeah SauterJessica Spicer

July 24Donna HelgetRobert LittlePatricia OlsonSydney Skeie

July 25Denise DionGale DunkleyJordan HuckenpoehlerMatthew Lukenbill

July 26Kyle BodinBeata ErtzLinda HansonVirginia Klaers

July 27Angela CorbinAmy FollmerDevon KerfeldLenie Taggart

July 28Chayne DunkleyBeth GruberAnthony Norlander

AnniversariesJuly 22

Daniel DeanJody JohnsonSteven ChristensenHenry GreeneRosemary LindahlMax Mazur

14 years14 years3 years3 years3 years3 years

July 23Mary JohnsonLaura PetryDuaine VanVickleJoAnne Ott

9 years9 years9 years4 years

July 24Doris Vork 16 years

July 25Grace DeLaney EifflerJoel SundinGabriel CharchenkoTonja MillerEric Wiehle

22 years22 years5 years5 years5 years

July 26Kristine RoteRichard LaFaveSara TreiberMargaret BerglundDouglas Van Alst

17 years12 years12 years6 years6 years

July 27Jennifer AdamsRicky BickingDaniel WicklundMark JohnstonAshley LuchtZachary MaslowskiGary PresleyKatherine BuckholtzErin CarrilloKimberlee Curry - MikulakRichard DoyleMary McQuistonLynn TatroJustinWalker

25 years25 years25 years7 years7 years7 years7 years1 year1 year1 year1 year1 year1 year1 year

July 28Lisa Hughes Jennifer Lemke Christine MoyerShaun Johnson Shannon ScheuermannJulie Syring Stephanie Nelson Steven Proffitt John Stroh

19 years19 years13 years8 years8 years8 years2 years2 years2 years