grandmother’s books this presentation is created in partial fulfillment of edtc 550 -- information...

Grandmother’s Books Grandmother’s Books

• This presentation is created in partial fulfillment of EDTC 550 -- Information Technology -- a graduate course of the University of Phoenix online

Grandmother’s Books Grandmother’s Books Introduction

Our Business Concept

Grandmother’s Books - IGrandmother’s Books - I

• Welcome to Grandmother’s Books Online

• We are 4 employees of the retail store who are experimenting with e-commerce

Grandmother’s Books - I2Grandmother’s Books - I2Concept

• Grandmother’s Books– Our Parent

Company– Large retail

bookstore chain located in various cities in the United States and Canada


Retail S toresUnited States/Canadaall selections of books

nationwide

eBay StoreInternet (global)

used bookscentrally warehoused

Grandm other's Books OnlineInternet (global)

4 categories of bookscentrally warehoused

Grandm other's BooksRetail D ivision

Organizational Chart Overviewe-com m erce Business Proposal


• We have chosen 4 categories of books to sell online via our website

• Each of us specializes in one of the 4 categories


Kris ApelquistCrim inal Justice

Jo FoyEnvironm ental

M ichele M illerCom puters

Deborah Sm ithMedical

Grandm other's Books OnlineInternet (global)

4 categories of bookscentrally warehoused

G randm other's BooksRetail D ivision

Organizational Chart Overviewe-com m erce Business Proposal


Our Business Requirements

Grandmother’s Books - IIGrandmother’s Books - II

• Inventory tracking/Accounting• Marketing communication• Marketing research• Sales -- projection, actual• Salesperson production• Service tracking• Manufacturing production

Grandmother’s Books - II2Grandmother’s Books - II2Requirements

Grandmother’s Books - II3Grandmother’s Books - II3

Inventory tracking/Accounting

Grandmother’s Books Online will use Microsoft Access to create databases which will track inventory, suppliers, customers, and orders. This set of relational databases will be supported by Microsoft Excel for accounting purposes.

Requirements


Marketing communication

Grandmother’s Books Online will use e-mail,as well as the website, to communicate withits customers. New arrivals, special sales,and other items of interest will be postedregularly on the website. One of our teammembers will create and maintain the website.

Requirements


Marketing research

Grandmother’s Books Online will use theinternet to research other specialty bookstoresonline and network with those companies. Inaddition, internet search engines will be usedto find other sources of books in which we are interested in selling within our designated categories.

Requirements


Sales -- projection, actual

Grandmother’s Books Online intends to sell2500 books in the $10 range to gross $25,000 in its first year of operation. We intend to keep $20,000 in operating expenses, if possible.

Requirements


Salesperson production

Grandmother’s Books Online will use the four salespeople from the floor of its largest retail store to operate the online bookstore. In addition, we will focus on only four categories of books in order to maximize our success.

Requirements


Service tracking

Grandmother’s Books Online will use the database system to track customer service from the time of the order until delivery. We will gather information about our customers, their preferences and needs through our website.

Requirements


Manufacturing production

Grandmother’s Books Online will use inventory from the retail stores of its parent company and therefore, will not be directly in the business of manufacturing. However, we will practice “just in time” order fulfillment, creating an efficient system for moving merchandise from the floor of the retail store to the shipping point.

Requirements

Hardware & Software Design

Grandmother’s Books - IIIGrandmother’s Books - III

Grandmother’s Books - III2Grandmother’s Books - III2Design

• Our customer logs into their computer at home


• The web server processes their order through our website


• A file/data server will store transactions and provide the backbone of our database management system


• Each employee will have a PC with which to access databases and follow order processing


• Each employee will be trained in every aspect of the business

• we will strive for interoperability

Cost & Timeline Estimates

Grandmother’s Books - IVGrandmother’s Books - IV

Grandmother’s Books - IV2Grandmother’s Books - IV2Cost & Timeline

Month 1

• Order hardware and software

• Designate one employee to Website creation

• Initiate training for each employee 2 hours/day


Estimates

• Dell PowerApp.web 100 refurbished, $2000

• Dell PowerEdge 4400 refurbished, $3100

• Dell Optiplex GX 240 Small MiniTowers, $6200

Hardware


Estimates

• Web server (e-commerce), $200

• Database management, $2600

• Microsoft products for the PCs, $750 x 4

Software


Month 2

• Hardware and software arrives

• Check functionality

• Continue training

• Is website meeting the need?

• Are PC’s meeting the need?


Estimates

• Dell Enterprise Training, $500/day+expenses

• Dell PowerEdge training, $500/day+expenses

• Dell e-Learning, $170-350 annually

Training


Month 3

• Seek external feedback

•Begin networking with other bookstores

•Are we receiving orders?


Month 4

• Evaluate order processing after one full month of operation

• Are all systems working?


Month 5

• Evaluate tone and/or character of customer calls

• Evaluate website

• Is the website meeting the need?

• Is customer service meeting the need?

Grandmother’s Books - Grandmother’s Books - IV10IV10Cost & Timeline

Month 6

• Evaluate 1st quarter of full operation

• Evaluate costs/profits

• Consider expansion

• Is hardware and software up to full function?

• Are customer needs being met?

Acknowledgements (credits)

Grandmother’s Books - VGrandmother’s Books - V

• Kris Apelquist• Maryland• police officer

Grandmother’s Books - V2Grandmother’s Books - V2

Kris agreed to oversee the area of our onlinebookstore dedicated to forensics, investigative techniques, and detective work. She has been invaluable in asking questions, proofreading,and general quality control.

Credits


• Jo Foy• Texas• ecologist

Jo has provided technical assistance, as well asideas for this project. Her area of expertise includes sustainable agriculture, ecology, and spirituality.

Credits

• Michelle Miller• Ohio• online training developer


Shelly works in the banking industry trainingemployees in lending practices. She is also interested in crocheting and the Bible. Her technical expertise has been invaluable.

Credits


• Deborah Smith• Florida• poison information specialist

Credits

Deb is knowledgeable in poison controlmethods, CPR, and first aid. She is also a registered nurse.


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