Quick Start Steps

Granting support access for individuals to Bill to IDsInstructions for Navigating in the Training ModuleThis training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the PgDn or Down Arrow key on your keyboard.To return to the previous step, right click and select Previous from the menu, or use the PgUp or Up Arrow key on your keyboard.To end the presentation, right click and select End Show from the menu, or use the Esc key on your keyboard. Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20141

Granting support access to a single Bill to ID for one or more individuals

Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014Granting Support Access to a single Bill to ID for one or more IndividualsTo Enable Support Access using the Manage by Number screen:

Choose a Bill to ID.Enter a Bill to ID that you manage.ORSelect Add Bill to ID and Enable Support Access.Click the Submit button.Select Add Bill to ID and Enable support access.Click on the Submit button.

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OR

23Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20143

####Granting Support Access to a single Bill to ID for one or more IndividualsOnce a Bill to ID has been chosen and the action Add Bill to ID and Enable Support access has been selected:Search for an individual and select them or click on Add Name to Add someone you cannot see.Note:If you cannot locate an individual in the tool, see the Add Name instructions.12. Click on the Submit button.A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as each individual.2Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20144

Granting Support Access to a single Bill to ID for one or more IndividualsIf you cannot locate an individual, in Manage by Number do the following:Screen 2 of 3:Click the Add Name button.A new screen will appear. Click on the Search button.

Enter one to 10 Cisco.com IDs.

234423Screen 1 of 3:Enter or Select a Bill to ID, select Add Bill to ID to and Enable support access, and click Submit.11

Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20145Granting Support Access to a single Bill to ID for one or more IndividualsScreen 3 of 3:A list of users will appear.Select one or many users.Click on Submit.A success message will be displayed. An email confirmation will be sent to all Administrators for that Contract Number as well as the individual.

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User Last, First Name, email

Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 20146

Grant support access for a single individual to one or more Bill to IDs

Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014

Granting Support Access for a Single Individual to one or more Bill to IDsTo Enable Support Access using the Manage by Name screen:Choose the individual.Select a search attribute from the drop down list.A list of individuals who match the search attribute and criteria you entered will appear.

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456Enter the information you want to search for.Click on the Search button.Select Add Bill to ID and Enable support access.Click on the Submit button.

23Note:If you cannot locate an individual in the tool, see the Add Name instructions.Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014Granting Support Access for a Single Individual to one or more Bill to IDsOnce an individual has been chosen and the action Add Bill to ID and Enable support access has been selected:Select one, many, or all Bill to IDs from the list.Note:A message will be displayed if the individual you chose already has all the Bill to IDs that you manage in his Cisco.com profile and enabled for support access.1Click on the Submit button.A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as the individual.

2All the Contract Numbers under the Bill to IDs you select on this screen will be added to the individuals Cisco.com profile so they can be used for service access. New contracts purchased using that Bill to ID will automatically be added.Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 2014

Granting Support Access for a Single Individual to one or more Bill to IDsIf you cannot locate an individual in order to add Bill to IDs, on the Manage by Name screen:Screen 1 of 3:Click the Add Name button.Screen 2 of 3:A new screen will appear. Click on the Submit button.

Enter the individuals Cisco.com ID.

123123Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 201410Granting Support Access for a Single Individual to one or more Bill to IDsOnce a valid Cisco.com ID has been entered and the Submit button has been selected:Screen 3 of 3:Select one, many, or all Bill to IDs from the list.Click on the Submit button.A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as the individual.A list of all the Bill to IDs that you manage will appear.112

2Cisco Confidential 2013 Cisco and/or its affiliates. All rights reserved.#Cisco Confidential# 2013-2014 Cisco and/or its affiliates. All rights reserved.Last Updated: April 201411