great customer service starts at the top
DESCRIPTION
For 2014 TASA/TASB Convention.TRANSCRIPT
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GREAT
CUSTOMERSERVICESTARTS AT THE TOP
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BradDomitrovich
CandaceAhlf inger
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How do wemake our schools
CUSTOMER SERVICE SCHOOLS?
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It’s a tough job ...but somebody has to do it!
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What isCustomerService?
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Customer service is aseries of activities designed
to enhance the levelof customer satisfaction.
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Customer service isthe feeling that a product
or service has met thecustomer’s expectations.
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Customer service isthe connection you makewith all your customers.
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AdministratorsBoard MembersTeachersParaprofessionalsChild NutritionCustodiansTransportationand more ...
Who Needs to use Customer Service?
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Who areYOUR customers?
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Employees
ParentsStudents
Taxpayers Business Leaders
Media
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The Fundamental Needsof a Customer
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To feel welcomed.
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To be understood.
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To obtain assistance.
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To feel valued.
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To retain dignity.
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Steps to Creating YourCustomer Service Plan
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Determine whatyour customers want.
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Train all employeesat every level in the district.
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Create a cultureof customer service.
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Communicate customer servicestandards and expectations.
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Model excellentcustomer service.
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Empower employees toresolve customer service issues.
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Provide consistent serviceto all customers.
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Recognize outstandingcustomer service leaders.
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Great Customer Serviceis all about
Great Communication
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Greet your customers.
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Make your customersfeel important.
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Listen.
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Invite customers back.
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Thank customers for coming and providing feedback.
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Some Closing Thoughtson Customer Service
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Listen more than you speak.
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Show genuine interestin everyone you meet.
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Words like “Please”, “Sorry”, and “Thank you” should be a part
of everyone’s vocabulary.
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The best way to ensure your school treats customers graciously is to set
a good example yourself.
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Treat others today the waythat you want to be treated.
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What makescustomerservice sospecial?
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GREAT
CUSTOMERSERVICESTARTS AT THE TOP