great people index - slideshare

Stefan Osthaus

The Great People Index™Measuring the right employee things!

www.greatpeopleindex.com

Customer Experience vs. Employee Experience

Analyzing and Improvingthe Customer Journey Map

Measuring and Improving the 4P of Employee Experience


The Right Team (Great People Index™)

Employee Loyalty (ENPS)

Are our employees loyal to the company?

Do we attract and retain the right people?

Loyal …

but great?


Net Promotor Score

Great for CX – Risks in EX

eNPS ACME Corp.Annual Perf.

Review

Annual Perf. Review

Won award

Acquisition announced

VP: „Only 9s & 10s are good“

New VP hired

New VP fired

Pay Play Productivity Purpose

Measures contributing to the GPI™ (examples)

Salary comparison data Social budget Trainings delivered Charity hours served

Competitiveness of pay Participation in events Number of certifications Intrinsic driver match score

Bonus achievement Workplace score Patents Life balance score

Special services utilization Number of meals served Processes replaced Participants social programs

Rate of promotions Utilization of fitness center “I have what I need” score Voluntary attrition

Salary satisfaction Participation running club Submissions suggestion box Utilization family programs


Great People Index™

Measure What Counts in Building a Great Team

100

110

120

130

140

150

160

170

GPI™ ACME Corp.

1 Measure 3 Measures 5 Measures 7 Measures

GPI™ 100 106 110 107

Pay

Bonus achievement 720 (100) 100% 780 (108) 70% 804 (112) 60% 830 (115) 55%

Play

Workplace score 14 (100) 30% 16 (114) 20% 15 (107) 17%

Productivity

Trainings delivered 43 (100) 20% 35 (81) 12%

Purpose

Charity hours 230 (100) 16%

GPI™ Calculation Example


GPI™ 100 106 110 107

Pay

Bonus achievement 720 (100) 100% 780 (108) 70% 804 (112) 60% 830 (115) 55%

Play

Workplace score 14 (100) 30% 16 (114) 20% 15 (107) 17%

Productivity

Trainings delivered 43 (100) 20% 35 (81) 12%

Purpose

Charity hours 230 (100) 16%

GPI™ Calculation Example

Tool-specific weighing factors

Index becomes more mature over time

Less fluctuating

Independent of time and frequency

Great People Index™

Measure What Counts in Building a Great Team

100

110

120

130

140

150

160

170

GPI™ ACME Corp.

1 Measure 3 Measures 5 Measures 7 Measures

Discussion

Frequently Asked Questions• Do we need to start or stop asking

eNPS?

• What if we don‘t have globally consistent data?

• Which KPIs would make-up our Great People Index™?

• Does GPI change our efforts in the EX field AGAIN?

• How much work and investment is needed for GPI?

Typical First Steps1. Employee Experience Audit

• delivers 4P-profile and data pool inventory

2. Corporate Value Inventory• undefined – communicated – lived

3. Great People Index v1 with Roadmap• pragmatic start to matching corporate values


Stefan OsthausManaging Director

experience5 GmbH

Daniel-Kircher-Str. 540822 Mettmann - Germany

www.experience5.de

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Phone: +49 - 2104 - 6409-370

Email: [email protected]

experience at your disposal

Customer Experience & Employee Experience Consulting


great people index - slideshare

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