greater fort wayne business weekly - nov. 1, 2013

BY BARRY [email protected]

People are erratic. They make unex-pected decisions. Their behavior, often-times, doesn’t conform to a pattern that can be predicted.

In a situation involving armed law-enforcement or military personnel who are responding to a threat, that randomness can have life or death consequences.

A Fort Wayne startup, Targamite LLC, has developed a robotic target system designed to mimic what officers, agents and soldiers might encounter in real-life situations. The company expects to begin selling its Targabot system to customers in January.

“The idea of this doing what it does is it builds confi dence,” said Targamite’s founder, Gary Kaufman. “And when you build confi dence in personnel, it builds competence. That’s where the sweet spot of this thing is. It’s mission is to build more prowess and competence out in the fi eld so people are more effective in what they do

— and are safer and come home.”As a child growing up in rural Northern

California, Kaufman, was at one point paid $15 a head to shoot jackrabbits. That was a seemingly high price, but he quickly realized why: Jackrabbits don’t like being shot at, and trying to hit one as it zigged and zagged away from him sorely tested his marksmanship skills.

“They’re almost impossible to shoot,” he said.

People, too, zig and zag. Kaufman has

worked as an intellectual-property lawyer in San Francisco, combating Ralph Lauren knockoffs and Swiss watch company coun-terfeits. He later joined an entertainment law fi rm in Los Angeles and specialized in independent motion picture fi nance and distribution — the straight-to-VHS movies starring the likes of Chuck Norris, Charles Bronson or Jean Claude Van Damme that feature lots of action and explosions. They

Gary Kaufman, left, founded Targamite LLC and developed the Targabot system, center, with assistance from Robert Kniskern and Adaptive Micro-Ware Inc.

BARRY ROCHFORD

n “When he was telling me about this idea that he’d had for application of robotics to the target world, that actually lined up very well with an interest we have in robotics.”

Robert KniskernAdaptive Micro-Ware Inc.

n See TARGET on PAGE 23

NOVEMBER 1-7, 2013 Daily updates at www.fwbusiness.com $1.00

Business WeeklyPAGE 7

GREATER FORT WAYNE

n INSIDEPoop patrolBusiness helps communities combat unwanted pet waste

PERSONAL BUSINESS

PAGE 12

Local news ....................3-7BizView ..............................8Banking & Finance ...10-11Personal Business ...12-14Top List ............................ 19BizLeads.....................21-22

Captain crunchRestaurant features nothing but cereal

Vol. 9 Issue 44

LOCAL NEWS

Health network board makes Bauer new CEOHe became interim LHN leader in JuneBY LINDA [email protected]

Brian Bauer, now offi cially the chiefexecutive offi cer of Lutheran HealthNetwork, has been known to drop in, unan-nounced, at one of the network’s hospitalsjust to visit with patients and staff.

On one occasion, Bauer, the LutheranHospital CEO who acted as interim networkCEO for four months, showed up on aweekend, dressed in shorts, and had a hardtime persuading people he was who he said

Brian Bauer succeeds Joe Dorko at CEO of Lutheran Health Network.

CONTRIBUTED PHOTO

n See BAUER on PAGE 25

TARGET ACQUIREDStartup creates robotic system that aims to improve shooting skills

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PAGE 2 fwbusiness.com GREATER FORT WAYNE Business Weekly n November 1-7, 2013

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Schools: Enrollment declines reflect students’ return to workBY DOUG [email protected]

Loss of older students thought to have re-entered the work force contributed to enrollment declines at northeast Indiana’s two largest institutions of higher learning, but new programs helped increase enrollment at some of the area’s smaller colleges and universities.

Indiana University-Purdue University Fort Wayne began this fall semester with 10,412 undergraduate and graduate students, which was down 8 percent from a year earlier when there were 11,333. The university also looks at the credit hours for the classes in which those students were enrolled, and that figure fell 6.5 percent to 120,988.

There were 3,047 high-school students

enrolled in classes that earn credit at IPFW as well as high school, which was up 25 percent from 2,438 a year earlier; the credit hours for those non-degree-seeking students rose to 12,811 from 9,906, said George McClellan, vice chancellor for student affairs and enroll-ment management.

“A lot of (universities) like us have growth in these dual-credit students, and that’s good in some ways, but they’re not degree-seeking students yet,” he said. And “there are less kids coming out of high school.”

“Whether they are freshmen straight out of high school or adult learners coming back to college for the first time, the first-time degree seekers were up about 2 percent” at IPFW, he said.

n See ENROLLMENT on PAGE 6

fwbusiness.com GREATER FORT WAYNE Business Weekly n November 1-7, 2013

On the marchRiverview Cemetery, owned and oper-

ated by D.O. McComb & Sons, is the new home of the Vietnam War-era M-41 Walker Bulldog tank that had been displayed at Johnny Appleseed Park.

The tank will become the focal point of the cemetery’s newly designated veterans section.

The M-41 tank obtained through the armed forces is 273 inches long, 127.8 inches wide and 108.4 inches in height. It weighs 51,000 pounds and has been demil-itarized. “There are few M-41s left and we are very honored to be able to bring one to Riverview Cemetery,” said co-owner Dave McComb.

The Fort Wayne Freedom Riders were to escort the tank, which had been the propery of the Breakfast Sertoma Club and the Fort Wayne Parks and Recreation Department, to its new location Nov. 1.

Two local shopping centers no longer for saleThe Park-

west and Pine Valley shopping centers, which were listed for sale for nearly a year, have been taken off the market.

“It’s good news,” said Stan Phillips, of NAI Harding Dahm, which represents the New York-based owner of both properties, the Feil Organiza-tion.

A national tenant is looking at filling a 32,000-square-foot vacancy at Parkwest, and to make that happen the owner will have to renovate, Phillips said. It decided to keep that property and, since it was holding on to one, keep Pine Valley as well, Phillips said.

The name of the prospective tenant has

not been revealed.Parkwest Center, a 180,655-square-foot

mixed use property, was listed for just over $10 million, or $55 per square foot. Pine Valley Shopping Center, a 91,024-square-foot retail center, was listed for more than $8 million, or $87 per square foot. NAI Harding Dahm continues to manage leasing for both centers.

NAI HARDING DAHMStan Phillips represented the landlord,

SHIV Properties, as well as the tenant, Dollar Tree, in the lease of 8,400 square feet of retail space at 2880 Walmart Drive, Suite A.

Mike Dahm represented the seller, Stallsmith Family LLC, in the sale of the 16,299-square-foot building at 230 E. Collins Drive to U-Haul.

Phillips represented the landlord, Fort Wayne Associates, and the tenant, Charles’ Hair Today, in the lease of 1,026 square feet of retail space at 3942 W. Jefferson Blvd.

Steve Chen represented the landlord, T&T Properties, and the tenant, Lutheran Military Veterans & Families Ministries LLC, in the lease of 1,314 square feet of office space at 3480 Stellhorn Road.

CBRE/STURGESBill Cupp represented the tenant, Bright

PCS LLC, in the seven-year renewal of alease of 4,163 square feet of office space at 5310 W. Washington Center Road.

Karen Spake and Carolyn Spake-Leeper represented the owner, NatMI National Trucking Terminals, in the saleof a 14,460-square-foot industrial propertyon 3.8 acres at 3907 Transportation Drive.

STREBIG CONSTRUCTIONStrebig Construction Inc. was awarded

a contract by Custom Cartons Inc. of Wabash to re-side its entire building. Work is under way and will be completed by the end of December.

FELDERMAN DESIGN-BUILDFelderman Design-Build was awarded

a design-build contract by Mercedes Benz of Fort Wayne for a building and car-lotexpansion off Jefferson Boulevard.

DESIGN COLLABORATIVEGrace College & Seminary in Winona

Lake has just broken ground on a new 80-bed

n Reporter’sNOTEBOOK

REAL ESTATE & RETAIL

Linda Lipp

n See REAL ESTATE on PAGE 6


Secretary of state urges crowdfunding cautionState offi-

cials who deal with securities fraud expect to see some scams disguised as legitimate c rowdfund ing efforts, and they included that warning in an announcement on business and investment pitches that merit extra scrutiny.

“With the delayed rollout of rules required by the JOBS Act, investors and small busi-ness owners alike must be on heightened alert for questionable investment offers and services,” said Indiana Secretary of State Connie Lawson.

A provision of the JOBS Act lifts an 80-year-old ban on adver-tising private offerings, and Lawson said she is worried that unscrupulous promoters will try to take advantage of the change. Lack of regulation for third parties providing services related to crowdfunding investment also could cause problems, she warned.

“Whether you are using a crowdfunding portal or an accredited investor aggregator, it is important to do your due diligence and to understand that use of an unregulated third party to provide such services does not change your obligations under federal and state securities laws,” she said.

“Investors are not alone in their potential to be scammed. Using a fraudulent portal means both the business and the investor stand to lose.”

Lawson recommended independent veri-fi cation of all investments and background checks on the individuals pitching them.

“You wouldn’t trust your health to an unlicensed doctor, so why jeopardize your fi nancial health by trusting your hard-earned money to an unlicensed broker or investment adviser?”

NON-INTEREST INCOME HELPS OLD NATIONAL EARNINGS

A 25-percent increase in noninterest income, a 6-percent gain in net interest income and a loan loss provision recapture

of $1.7 million contributed to a 21-percent third-quarter earnings rise for Old National Bancorp.

The Evansville-based parent company of Old National Bank reported its third-quarter earnings rose to $23.9 million, or 23 cents per share, from $19.7 million, or 20 cents per share, for the same period last year.

A third-quarter earnings announce-ment said the results were affected by $2.3 million of charges related to integrating 24 former Bank of America branches into Old National and $2.7 million in branch closing costs.

Old National’s third-quarter noninterest income grew to $47.5 million from $38 million for the prior-year quarter, and its net interest income rose to $78 million from $74.2 million.

“Our third quarter results, specifi cally our strong credit metrics and stable net interest margin, reinforce Old National’s position as a strong, secure and well-cap-italized community bank,” Bob Jones, its president and chief executive offi cer, said in the announcement.

“Additionally, the completion of our Bank of America branch acquisition and the announcement of our partnership with (Fort Wayne-based) Tower Financial (Corp.) refl ect our continued focus on seeking growth opportunities that benefi t our clients and shareholders.”

In September, Old National announced it would acquire Tower Financial, the parent company of Tower Bank, in a deal valued at $108 million. The deal is expected to close in the fi rst quarter of 2014.

Old National’s board declared a quar-terly cash dividend of 10 cents per share payable Dec. 16 to shareholders of record Dec. 2.

INDEPENDENT ALLIANCE BANKS EARNINGS FALL 12 PERCENT

The third-quarter earnings of Inde-pendent Alliance Banks fell 12 percent largely on a 26-percent drop in noninterest income.

The Fort Wayne-based holding company for IAB Financial Bank reported third-quarter earnings of $2 million, or 49 cents per share, which was down from $2.3 million, or 56 cents per share, for the same period last year. It’s loan loss provision declined to $300,000 from $565,000.

“Our capital remains strong, and our improved credit quality allowed us to return to a more productive third quarter,” Mike Marhenke, the company’s president and CEO, said in an announcement on its third-quarter performance.

Its third-quarter earnings were 65

percent above its second-quarter earnings of $1.2 million.

IAB’s third-quarter noninterest income of $2 million was down 26 percent from $2.7 million a year earlier, and its net interest income of $7.1 million was down 5 percent from $7.5 million.

“Overall third quarter fi nancial perfor-mance was lower compared to last year due mainly to less secondary market fee income,” the IAB announcement said. “A rise in long-term interest rates caused mortgage rates to increase, which resulted in a slowdown in mortgage lending.”

SALIN HOLDS GRAND OPENING FOR LIMA ROAD BRANCH

Salin Bank and Trust Co. has opened its branch on Lima Road in Fort Wayne.

The family-owned community bank with a headquarters in Indianapolis held a grand-opening celebration for its branch at 9835 Lima Road on Oct. 26. The branch replaces a Dupont Road location.

When it announced the project early this year, Salin said it planned to spend more than $1 million on the branch. It was built with an entry tower referencing a nautical lighthouse designed to give the face of the banking center a distinc-tive look, which would work well with the company’s logo featuring three sails, displayed prominently inside.

In addition to space for conven-tional branch service, the single-story, 1,800-square-foot facility features a greeter hub near some video-based, self-service teller bays.

In that part of the branch, APTRA Inter-active Teller technology allows customers to video conference at an automated teller machine with a centrally based teller who can control the ATM.

The technology enables customers to access 95 percent of the teller services normally handled inside a bank branch. An announcement on the grand opening said drive-up access to the service makes it available from 7 a.m. to 7 p.m. weekdays and from 7 a.m. to 4 p.m. Saturdays.

“This new banking center represents an important investment in the future growth of our bank, our commitment to the Fort Wayne community and our desire to bring world-class customer service to our clients,” Bill Salin II, president and CEO said in the announcement.

If you have items for the banking and fi nance column, please contact Doug LeDuc by e-mail at [email protected], by phone at (260) 426-2640, ext. 309, or by mail at Greater Fort Wayne Business Weekly, 3306 Independence Drive, Fort Wayne, IN 46808.


BANKING & FINANCE

Doug LeDuc

RELATED STORYSEC seeks public comments on crowd-funding.

Page 10

A year after drought, yields bounce backBY DOUG [email protected]

Most northeast Indiana farmers are glad to have gotten through a more normalgrowing season after last year’s drought.

Kif Hurlbut, deputy regional directorfor the Indiana fi eld offi ce of the National Agricultural Statistics Service, said itslatest forecast for the state’s northeastdistrict projected average yields of 168bushels per acre for corn and 50 bushels per acre for soybeans.

The forecast referenced conditionsas of Sept. 1 because the federal govern-ment shutdown prevented an October fore-cast, he said. In terms of the progress of the harvest, c o m p a r e d with a fi ve-year average, “we’re slightly behind in corn and barely behind in soybeans, so we’re more or less on track,” Hurlbut said.

With 59 percent of the corn harvestedstatewide and 78 percent of Indiana’s soybean acreage harvested, “we’re wellbehind where we were last year because it was such a fast year,” he said.

Most Allen County farmers with cornand soybeans had fi nished harvesting oneof the crops before the end of October andwere working on the other, said GonzaleeMartin, an agricultural educator for thecounty’s Cooperative Extension Service.

“Normally we have frost the fi rst week of October, but it didn’t happen this year and that was very good because we hadsome beans that hadn’t turned,” he said.“The frost this fall was about two weekslater.”

Soybean yields in Allen County weretending to be nine or 10 bushels per acre better than last year’s average of53 bushels per acre, which had been lowered by the drought. Farmers in thecounty have been seeing their soybean n See YIELDS on PAGE 6

n “Normally we have frost the fi rst week of October, but it didn’t happen this year and that was very good because we had some beans that hadn’t turned.”

Gonzalee MartinAllen County Cooperative

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townhouse-style dormitory designed by Fort Wayne-based Design Collaborative.

The Lodge and Manahan Orthopaedic Capital Center at Grace also were Design Collaborative projects.

Holladay Properties of South Bend is the developer of the new three-story dorm, which will be at the corner of Kings Highway and Seventh Street and will feature brownstone, front and back porches and an outdoor community space.

TUCANOS TO OPENThe long-awaited Tucanos Brazilian

Grill will host a grand-opening celebration at Jefferson Pointe Nov. 12. The food-court area has been extensively renovated to provide a home for the new restaurant.

If you have items for the real-estate and retail column, please contact Linda Lipp by e-mail at [email protected], by phone at (260) 426-2640, ext. 307, or by mail at Greater Fort Wayne Business Weekly, 3306 Independence Drive, Fort Wayne, IN 46808.

Continued from PAGE 4

n REAL ESTATE: Tucanos holds grand opening

yield range fall mostly between 45 bushels per acre and 65 bushels per acre, with some operations getting up to 70.

The county’s corn yield has been ranging mostly between 170 bushels per acre and 225 bushels per acre, with an average of about 190, Martin said.

Many farms have seen corn yields almost double what they were during last year’s drought.

This year, “most of it was planted in good time and that was the main thing and then it got good showers. During tassling, there were no issues,” Martin said. “It had to do with the timing of when they got the rain.”

Bill Hitchcock, manager for the Wood-burn operations of Ag Plus, said some farmers in that area saw this year’s corn yields reduced to between 130 bushels per acre and 140 bushels per acre by a big down-pour that left four to five inches standing in some fields during a time that could affect the crop’s growth. Farmers in the area receiving more timely showers were getting corn yields of 200 bushels per acre, he said.

Bill Vonderau, a grain merchant with Bunge North America operations in Waterloo and Decatur said many farms in the Waterloo area have been seeing soybean yields ranging between 35 bushels per acre and 45 bushels per acre because they “did not receive as much rain as a lot of places did.” Their corn yields were ranging between 140 bushels per acre and 200 bushels per acre.

Yields were better from Fort Wayne south to the Decatur area, ranging between 50 bushels per acre to 60 bushels per acre for soybeans and 180 bushels per acre to 200 bushels per acre for corn. Ample rainfall helped soybean growth in August and corn growth in July, Vonderau said.

Both crops have been coming in to Bunge elevators at normal moisture levels and good quality, he said.


n YIELDS: Timing was right this year

“All of our decline was in what I will call, for lack of a better term, ‘adult.’ We’re down in graduate enrollments, down in transfers and down in retention of upper division — juniors and seniors.”

McClellan said this year marks the first in a long time that national data have shown a downturn in enrollment at colleges and universities.

Enrollment data published in the Digest of Education Statistics by the National Center for Education Statistics takes time to collect and process. The latest year available is for 2011, which shows total enrollment at degree-granting institutions across the country fell slightly to 20.99 million from 21.02 million.

It was the first national enrollment decline since 1995. National news stories on the 2011 decline said many individuals laid off during the 2007 recession had more time for training and education as well as increased incentive to sharpen their skills to become more competitive for the job market, and a resulting surge in college enrollment peaked in 2010.

In discussing enrollment declines with officials from other universities that have seen them across the state, McClellan said he has heard “most are coming off recession enrollment spikes, so we’re on the back side of that.”

Other factors mentioned have included changes in laws determining how long students can be eligible for federal financial aid. And “there are some folks who have become convinced that getting a degree won’t pay them, and I think they’re wrong,” he said.

At Ivy Tech Community College-North-east, this year’s fall semester enrollment head count, including part-time and full-time students, fell 10 percent to 9,102 from 10,081 a year earlier. Its full-time-equivalent enrollment fell 9 percent to 5,176.

“We are seeing a shift in the enroll-ment numbers of students 25 and older,”

said Andrew Welch, executive director of marketing and communications for the college.

“This, coupled with the record number of Ivy Tech graduates we saw last May, leads us to believe that a number of adult students who enrolled in the community college a couple years ago when the recession hit are now entering back into the work force with better marketable skills,” he said.

“In 2011, we saw students 25 and older make up 53 percent of our total enrollment. Today, that number is 50 percent.”

Local enrollment at Ivy Tech-Northeast rose after the start of the fall semester, Welch said, as students began shorter classes with different start dates.

At Trine University, the head-count enrollment rose 1 percent to 2,481 at the start of the fall semester from 2,465 a year ago.

“Our enrollment increase is because we are meeting the needs of today’s 21st-cen-tury student,” said Stuart Jones, vice presi-dent for enrollment management.

“We do this by continuing to improve our current academic programs while offering market-relevant new ones, offering a range of programs and modalities to attract various kinds of learners in various locations, and by making our programs very affordable.”

Debbie Myers, a communications specialist at the university, said Engineering and Technology is among its biggest schools, and this year it introduced new minors in plastic engineering and software engineering; last year, it introduced a new minor in energy engineering.

Jones said Trine places 92 percent of its new graduates in jobs. And a U.S. News & World Report ranking of 60 Midwest univer-sities by student debt accumulation found Trine among the universities where students accumulated the least amount of debt by graduation.

About 1,280 Trine students received more than $20 million in scholarships to help with their costs of attending the univer-sity last year.

Officials at the University of Saint Francis said in a statement around the start of its fall semester that online courses in its College of Adult Learning helped increase USF enrollment 2 percent to 2,405 from 2,360 a year earlier.

“With nearly 200 students enrolled in the Virtual Campus for the semester, the Univer-sity of Saint Francis continues to make education accessible for working adults,” J.P. Spagnolo, associate vice president of enrollment management, said in the state-ment.

Its master of business administration and registered nurse to bachelor of science in nursing degrees are among those USF offers fully online.

The university said in the statement providing financial aid to all first-time, full-time undergraduate students helped it attract students directly out of high school and “of Indiana’s 31 private, non-profit colleges and universities, USF ranks in the bottom third on cost to attend.”

Enrollment at the 14 campuses Indiana Tech has in Indiana and Kentucky increased 16 percent to 8,146.

In addition to Fort Wayne, its Indiana locations are in Elkhart, Evansville, Fishers, Greenwood, Huntington, Indianapolis, Jeffersonville, Kendallville, Mishawaka, Munster, Plainfield, and Warsaw. Its out-of-state locations are in northern Kentucky.

It opened the Indiana Tech Law School in Fort Wayne at the start of the fall semester, four years after starting the first nondivinity doctorate program in northeast Indiana. The doctorate program in global leadership is a blended online/classroom program.

“Providing relevant degree programs, from associate to doctoral level, in ways that fit our students’ needs and desires will help us thrive for many years to come,” said Arthur Snyder in a September statement on enrollment.

“Our faculty and staff have proven to be tremendous innovators not only in their approach to education, but in the types of programs we offer.”


n ENROLLMENT: Ivy Tech sees drop in students 25 and older


Celebrate the region’s innovators

Seven northeast Indiana companies have been selected as Business Weekly Inno-vation Award recipi-ents, and one will be named Innovator of the Year on Nov. 7.

The annual awards honor companies and entrepreneurs that have developed innovative businesses,products or services. This year’s cate-gory winners are:

Emerging company: Engine ResearchAssociates, Jeff Erickson;

Health care: Senior Lifestyle (doing business as Harbour Assisted Living);

Retail : Rudy’s, Rudy Mahara;Manufacturing and engineering:

Tuthill Corp., Tuthill Engineering;Professional services: GMS Distribu-

tion, Gerrett Stier;Real estate, construction and design:

3Rivers Federal Credit Union; andTechnology: TransWorks, Tim

Minnich.Final presentations from the category

winners were made to this year’s panel of judges: Don Steininger, Steininger Development; Julia Fiechter, Lendin-gahand.net; Terry Housholder, KPC Media Group Inc.; Mike Fritsch, North-east Indiana Innovation Center; and BillNicholson, ENS Group. The judgesselected one category winner as Inno-vator of the Year; that company will beannounced at the Nov. 7 event.

The event also will feature keynotespeaker Karl LaPan, president and CEOof the Northeast Indiana InnovationCenter. The awards luncheon starts at 11:30 a.m. Nov. 7 at the LandmarkConference & Reception Centre, 6222 Ellison Road, Fort Wayne. Tickets are$25 per person or $175 for a table ofeight and can be purchased online atwww.fwbusiness.com. The reservation deadline is midnight Nov. 3.

LaPan

‘Cereal’ entrepreneur to open new restaurantBY JOEL [email protected]

Carl Moser likes cereal. He likes it a lot. He likes it so much that he is starting an all-day, make-your-own breakfast place that serves only cereal.

Located in a 2,000-square-foot storefront at 1533 W. Dupont Road, Cereal City will open the morning of Black Friday, Nov. 29, so early-morning shoppers can take a break for breakfast before either returning to the stores or going home to bed.

But the breakfast bar will stay open throughout the day.

“If you’re like me, and like cereal morning, noon and night, you want a nice, friendly place where you can build your own cereal,” Moser said.

Cereal City will provide a buffet with a wide variety of types and brands of cereal, and a variety of types of beverages to pour over it. Moser prefers to mix and match.

“We’re going to have a wide selection of things that can be sprinkled in, and a wide selection of milk — lactose-free, Silk, chocolate milks, almond milk. We’ll have whipped cream. Take your oatmeal, and instead of using milk put in some cold Frappuccino — turn it into a giant breakfast cookie,” he said.

Moser said he will encourage his customers, especially children, to come up with their own concoctions, and, if these turn out to be hits, he will type up the recipe, name it after the person who created it, and hang it on the wall for other customers to try. He is also working out a color-coding system to alert those who are lactose intolerant as to which beverages are safe for them to consume.

Cereal City will feature Wi-Fi as well as a sound system that Moser intends to use for

karaoke and open-mic events. He wants the cereal bar to provide a family- and child-friendly atmosphere, so he plans to laminate the tabletops and offer dry-erase markers for children to color on them.

His art background and training — he teaches classes throughout the region and restored murals in both the LaGrange and Noble county courthouses — will come in handy for painting a wall-sized mural along one interior wall. He also has a back-ground in food service, having directed food services in a hospital at one point, so he said he is confident he will be able to provide quality service with cleanliness.

The new restaurant will be located at the site from which another business, also owned by Moser, is moving. Solar Tan tanning salon will move to another location across the street, having grown its client

base to the point where the waiting list was too long, Moser said. The lease on the original space still had another two years on it, so he decided to come up with a creative way to use it.

A restaurant that offers cereal exclu-sively in a wide variety of iterations is a rarity nationwide — a quick Google search reveals similar businesses in Albuquerque and Philadelphia, for instance — but it may be unique in Fort Wayne. Moser said he had found about five other similar cereal buffets in the United States.

Cereal City aims to provide a variety of tastes with cereals and toppings that range from sugary to wholesome, Moser said. “We are going to be able to accommodate the healthful as well as the Fruit Loops crowd,” he said.

Cark Moser’s new business, Cereal City, will serve cereal throughout the day and allow customers to mix and match.

JOEL ELLIOTT

‘The Coming Jobs War’ author to speak at IPFWJim Clifton, CEO of Gallup Inc. and author of “The

Coming Jobs War,” will close out Indiana Universi-ty-Purdue University Fort Wayne’s Omnibus Lecture Series Nov. 12.

Clifton’s lecture topic, “The Coming Jobs War,” is taken from his 2011 book in which he argues, based on data collected by Gallup, that for communities and countries to find economic success, they must focus on ways of creating “good” jobs. He has been CEO of Washington, D.C.-based Gallup since 1988.

He will speak at 7:30 p.m. Nov. 12 in the Auer Perfor-mance Hall inside IPFW’s Rhinehart Music Center. The event is free, but tickets are required. Tickets can be obtained at the Larson Box Office in the Gates Athletic Center at IPFW or at www.ipfw.edu/box-office.

Clifton’s Omnibus Lecture Series presentation is

sponsored by Lutheran Health Network, the Northeast Indiana Regional Partnership, Sweetwater Sound and the Indiana Chamber of Commerce.

“Clifton’s book emphasizes the role of local lead-ership in creating a region’s economic future. It was important for me to have Lutheran Health Network involved in bringing him here to further rally and engage our local talent in the global fight for jobs,” said Brian Bauer, CEO of Lutheran Health Network and CEO of Lutheran Hospital, in an announcement.

If you have items for the media and marketing column, please contact Barry Rochford by email at [email protected], by phone at (260) 426-2640, ext. 311, or by mail at Greater Fort Wayne Business Weekly, 3306 Independence Drive, Fort Wayne, IN 46808.


MEDIA & MARKETINGBarry Rochford

Follow BW on Twitter:

@fwbusiness

n BizView nPAGE 8 fwbusiness.com

“Momentum” is a tricky thing. It seemingly can be found in a lot of places — particularly in sports. The third quarter of a football game. The World Series. A winning streak. But the word pops up in other situations. A company’s rising earnings. An increase in market share. A decision to invest and expand operations.

There’s no good way to measure momentum — at least as it applies to use of the word outside the physics lab. It’s an imprecise description whose signifi cance depends solely on the person uttering it. It can be frus-tratingly anecdotal in nature. You have momentum. Until you don’t.

Is the development of downtown Fort Wayne gaining momentum?

Here’s what we know: When Harrison Square was fi rst announced in 2006, the project’s biggest ques-tion mark was the proposed retail and residential building. The ballpark and the parking garage, bolstered by a signifi cant investment from the city to the tune of more than $60 million, were largely assured. The hotel was a bit trickier, and then Marriott came calling. But it was unclear whether there was a great enough appetite for people to buy condos and move downtown.

The parking garage, Parkview Field and the 250-room Courtyard by Marriott hotel eventually opened. But the Harrison building languished. Financing was elusive. For a long time, the only evidence of work on the Harrison was a large pit along Jefferson Boulevard. The open void was a symbol of the absence of prog-ress.

Plans for the Harrison were altered. The building would be smaller. It would have apartments instead of condos. It would include offi ce space.

And still, there was only a pit.But then a new development group,

New Harrison LLC, came on board. Its local connections were enough to fi nagle fi nancing for the project. This year, the last piece of the Harrison Square development opened — four

years after what was originally envi-sioned.

Rewind several months: As cranes were busy working at the Harrison site, another downtown project was announced. The Anthony Wayne Building would be renovated, offering a mix of condos, offi ce and retail space. The Harrison suddenly had a companion project.

Now as work continues on the Anthony Wayne Building, Ash Brokerage Corp. has announced it will relocate its headquarters to a new offi ce building downtown as part of a $71-million multiuse project that includes apartments, condos, town-houses, parking garage and retail space. Such a massive endeavor — involving Ash Brokerage, Hanning & Bean Enterprises and the city of Fort Wayne — had to have come together over a long period of time, right?

Wrong. It only took a few months. If everything goes as planned, construc-tion could start next spring.

Is this momentum? Are efforts to revitalize downtown Fort Wayne gaining enthusiasm and traction?

It’s diffi cult to measure, but here, too, is what we know: The Ash Brokerage project, if it had been put forward in 2006, likely would not have come to fruition. It took all the pushing and prodding that began in 2006 in motion. And if you remember your high-school physics, objects in motion tend to stay in motion.

If it’s not momentum, at the very lease it’s optimism. And with these three projects, that, in and of itself, may be the most important thing being built downtown.

Building a sense of optimism

’Tis the season for strategic planning. Organizations, public and private, for profi t and not-for-profi t, feel the need to know where they are going in the next year. If they haven’t made a new strategic plan (or cannot fi nd the one they made last year), there is the anxiety of traveling without a map.

In today’s world, some argue, the strategic plan is as unnecessary as the paper road map. With a GPS device in your car, you don’t need a map in the glove compartment. In a rapidly changing world, this view holds, strategic plans are the route to stagnation, which is the reason so few are followed.

Nonetheless, strategic plans are still popular, particularly when there is a change of board members or senior staff. Although the words necessarily vary, here is the basic outline of the standard, contemporary strategic plan for a not-for-profi t, economic-development agency.

Mission statement: The Grover’s Mill Economic Development Council (GM-EDC) provides support for the growth of new and existing businesses. Vision: Grover’s Mill is a town where new opportunities and higher wages are sought to improve the lives our citizens.

Objectives:1. Enable existing businesses to grow and

prosper in GM.2. Facilitate the attraction to GM of new fi rms

that expand employment opportunities for our labor force.

3. Cooperate with local schools and other agencies to improve GM work-force skills and income potential.

4. Support and encourage GM community development with emphasis on infrastructure, housing and amenities.

5. Ensure the continuity of the GM-EDC.The reader will see that objective No. 5 is the most important. No

respectable agency suggests it should consider going out of existence. The whole idea of sustainability for a local economic-development orga-nization (LEDO) is its service will always be needed.

Objectives 3 and 4 (work-force and community development) are not easily infl uenced by a LEDO. A strong voice, supported by good research and cogent argument, can help, but the future of the work force and the community rests on factors well beyond the reach of a LEDO. This leaves objectives 1 and 2 for serious and effective planning. Retention and attraction are the bread and butter of a LEDO. Its efforts must be focused on these two objectives if it is to meet the sustainability objective.

Most LEDOs put their strongest efforts into the attraction objective. It brings the best press and is easier than retention. To focus on retention may mean going head to head with existing, inept management that has no desire to change. Nor is it likely that an existing business believes the LEDO has the experience and know-how to provide meaningful growth advice. All this means our friends at the GM-EDC have a strategic plan that looks good, but has only one truly actionable objective. Bring in something new to prove your worth or start surfi ng the Web for new jobs.

MORTON J. MARCUS is an independent economist, writer and speaker formerly with Indiana University’s Kelley School of Business. He can be reached at [email protected].

Strategic planning for economic development

n

EYE ON THE PIE

Morton J.

Marcus

n EDITORIAL

WHAT’S YOUR VIEW?Want to share your thoughts on something you’ve read? Business Weekly welcomes letters to the editor and guest columns. E-mail them to [email protected], fax them to (260) 426-2503 or mail them to Business Weekly, 3306 Independence Drive, Fort Wayne, IN 46808. Business Weekly reserves the right to edit submissions for clarity and length.

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MARKETING CONSULTANTS William HanleyKelly Bransteter

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GREATER FORT WAYNE Business Weekly n November 1-7, 2013

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Banking & FinancePAGE 10 fwbusiness.com GREATER FORT WAYNE Business Weekly n November 1-7, 2013

(AP) — Crowdfunding is about to go big time.

For years, fi lmmakers, artists and char-ities have used the power of the Internet to generate money for projects. But in the coming year, with the blessing of Congress, startups will be allowed to raise money this way by selling stock to small-time inves-tors.

For those investors, it’s a chance to make a small profi t and possibly get in early on the next Twitter or Facebook. But it’s also extremely risky, given that a majority of startups fail. And critics warn that invest-ment crowdfunding is ripe for fraud.

The Securities and Exchange Commis-sion last month took a step toward imple-menting the law by proposing how much people could invest and how much compa-nies must divulge. The SEC voted 5-0 to send the proposal out for public comment. Final rules could be approved next year.

Under the proposal, people with annual income and net worth of less than $100,000 could invest a maximum of 5 percent of their yearly income. Those with higher incomes could invest up to 10 percent. Companies also would be required to provide infor-mation to prospective investors about their business plan and fi nancial condition, as well as a list of their offi cers, directors and those who own at least 20 percent of the company.

“There is a great deal of excitement in the marketplace” over crowdfunding, SEC Chairman Mary Jo White said before the vote. “We want this market to thrive, in a safe manner for investors.”

Crowdfunding is hardly new. Sites like Kickstarter and Indiegogo have for years helped fund projects through donations raised online. Through those sites and others, supporters can pledge $10 — or tens of thousands of dollars — to help start a project, be it a business, a charity or the arts. In return, supporters can receive a gift, such as a T-shirt or a song named after

them. Others simply feel satisfi ed knowing that they helped a good cause.

Or some get to join Spike Lee courtside at a New York Knicks basketball game. That’s how Lee rewarded donors who gave the maximum of $10,000 to his latest fi lm project, which he funded through a Kick-starter campaign in July that raised $1.4 million.

And soon, businesses will be able to offer investors a piece of their company. The 2012 law, known as the JOBS Act, made it legal for small companies to sell stock over the Internet. They could raise a maximum of $1 million a year from indi-vidual investors without registering with the SEC. The SEC was given some discretion to request company information and limits on investment, which they did with the proposed rule.

The goal of the law was to help startups raise money quickly when they couldn’t

attract attention from venture capitalists or traditional investors. At the same time, the law eased the SEC’s regulatory reach by giving the startups an exemption from fi ling rules. The rationale was that new busi-nesses in a hurry to raise money would be hampered by having to submit paperwork. That’s a change for Congress, which only two years earlier gave the SEC regulatory powers in response to the 2008 crisis.

Supporters say investment crowdfunding could be a boon to the economy. More businesses create more jobs and that boosts economic growth. And many of the compa-nies that would benefi t are in overlooked areas of the country, such as the Midwest or Southeast, according to Robert Hoskins, who does public relations and marketing for crowdfunding ventures.

“It’s going to save America’s butt,” he said.

Mat Dellorso runs WealthForge, a company that will serve as an exchange for startup companies to sell their stock online. He’s already heard from more than 500 fi rms in a broad range of fi elds, including technology, medicine, energy and consumer products.

But investor advocates and other critics express concerns that this new arena of investing could be a breeding ground for fraud.

While many companies are started by entrepreneurs with good intentions, “there could be some sharks out there as well,” said William Beatty, the director of secu-rities in Washington state. “I hope a lot of people don’t get hurt,” he said in a tele-phone interview.

SEC Commissioner Luis Aguilar said unscrupulous operators could use invest-ment crowdfunding to prey on “vulner-able segments of society.” The system could enable “affi nity fraud,” he said, with promoters appealing to members of ethnic or religious groups to which they portray themselves as belonging.

n InFocus n

STOCK.XCHNG

Crowdfunding to take a leap by seeking investors

$5B deal doesn’t end JPMorgan troubles

(AP) — The $5.1 billion that JPMorgan Chase has agreed to pay hardly ends its legal troubles over mort-gage securities it sold. It’s merely a down payment.

JPMorgan still faces heavy fi nancial burdens. The bank has set aside $23 billion to cover legal costs — and it may need it all.

In a statement Oct. 25, JPMorgan called its latest settlement an “important step” toward resolving allegations over mortgage-backed securities it sold. The $5.1 billion would resolve federal claims that it misled Fannie Mae and Freddie Mac about risky home loans and secu-rities they bought before the housing market collapsed.

Fannie and Freddie were rescued in a taxpayer bailout in 2008 as they sank under the weight of mortgage losses.

Between 2005 and 2007, JPMorgan sold $33 billion in mortgage securities to Fannie and Freddie, according to their regulator. That was the second-most sold to Fannie and Freddie ahead of the crisis, behind only Bank of America. The securities soured after the housing bubble burst in 2007, losing billions in value.

The Federal Housing Finance Agency, which oversees Fannie and Freddie, announced the settlement with JPMorgan, the largest U.S. bank, which has Chase branches in northeast Indiana.

The deal is expected to be followed by a broader agreement with the Justice Department that’s still being negoti-ated. Last weekend, JPMorgan reached a tentative deal with Justice to pay $13 billion.

The $13-billion tentative deal n See JPMORGAN on PAGE 11

included $4 billion to resolve the FHFA claims. Even reduced by that amount, it would be the largest penalty the govern-ment has extracted from a company for actions related to the financial crisis. It’s unclear when the broader agreement will be finalized.

The bank still faces local, state and federal investigations into its sale of the mortgage-backed securities. Most of the trouble stems from JPMorgan’s acquisition of Bear Stearns in March 2008.

In September, JPMorgan agreed to pay $920 million and admit that it failed to oversee trading that led to a $6 billion loss last year in its London operation. That combined amount, in settlements with three regulators in the U.S. and one in Britain, is one of the largest fines ever levied against a financial institution.

In another case, the company agreed to pay a $100-million penalty and admitted that its traders acted “recklessly” with the London trades.

If that weren’t enough, JPMorgan is tied up in litigation over the Bernard Madoff Ponzi scheme. JPMorgan has said it’s responding to investigations by Justice and other regulators. The bank hasn’t given details. But it has previously faced accusa-tions that it and other banks ignored signs that Madoff was a con artist.

Edward DeMarco, the FHFA’s acting director, said the settlement with JPMorgan “provides greater certainty in the market-place and is in line with our responsibility for preserving and conserving Fannie Mae’s and Freddie Mac’s assets on behalf of taxpayers.”

The FHFA sued 18 financial institutions in September 2011 over their sales of mort-gage securities to Fannie and Freddie. The total price for the securities sold was $196 billion.

The government rescued Fannie and Freddie during the financial crisis when both were on the verge of collapse. The companies received taxpayer aid totaling $187 billion. They have since become prof-itable and repaid $146 billion.

Of the $5.1 billion it’s agreed to pay, New York-based JPMorgan will pay about $2.74 billion to Freddie and $1.26 billion to Fannie for mortgage bonds it sold. JPMorgan is paying a separate $1.1 billion for home loans it sold them.

The mortgage securities that JPMorgan sold to Fannie and Freddie included billions that were packaged by two institutions that failed in 2008: Wall Street bank Bear Stearns and Seattle-based Washington Mutual, the largest U.S. savings and loan. JPMorgan bought Bear Stearns and Wash-ington Mutual in deals brokered by the

government.A number of big banks, including

JPMorgan, Goldman Sachs and Citigroup, previously have been accused of abuses in sales of securities linked to mortgages in the years leading up to the crisis. Together, they have paid hundreds of millions in penalties to settle civil charges brought by the SEC, which accused them of deceiving investors about the quality of the bonds they sold.

But no high-level Wall Street executives has been sent to jail over charges related to the financial crisis. And the banks in all the SEC cases were allowed to neither admit nor deny wrongdoing — a practice that brought criticism of the agency from judges and investor advocates. Some lawmakers and other critics have demanded that the big bailed-out banks and senior executives be held accountable.


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It’s these people-powered principles that set First Federal Bank apart. Whether you’re opening your first account or closing an offer on the home of your dreams, we’re investing in your neighborhood one transaction at a time. After all, we’re better together.

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n JPMORGAN: Still faces other investigations BRIEFLYKOSC IUSKO COUNTY

LAKELAND EARNINGS REACH RECORD

Lakeland Financial Corp., the parent company of Lake City Bank, reported record quarterly net income and earnings per share Oct. 25.

Net income for the three-month period that ended Sept. 30 was $9.8 million, a 5-percent increase from $9.3 million in third-quarter 2012. Earnings per share were 59 cents, 4 percent higher than 57 cents per share in the year-ago quarter.

For the first nine months of 2013, net income was $28.3 million compared to $26.8 million in the first nine months of 2012. Earnings per share for the first nine months were $1.70 — also a record. That’s 4 percent higher than $1.63 per share in the comparable prior-year period.

Warsaw-based Lakeland’s board of directors approved a quarterly cash divi-dend of 19 cents per share payable Nov.5 to shareholders of record as of Friday.

“We continue to benefit from a strength-ening economy in our Indiana markets and are encouraged by this favorable perfor-mance,” Michael Kubacki, chairman andCEO, said in a statement.

Kubacki announced in September thathe would resign as CEO next April. He will be succeeded by President and CFODavid Findlay.

Average total loans for the third quarter were $2.35 billion compared to $2.22 billion in the year-ago period. Average total deposits for third-quarter 2013 were $2.48 billion versus $2.49 billion in 2012.

Lakeland didn’t have a provision for loan losses during the third quarter — thethird quarter in a row it was able to do so.

n PersonalBusiness nPAGE 12 fwbusiness.com GREATER FORT WAYNE Business Weekly n November 1-7, 2013

Tell me a little about PooPrints. What does it do?

PooPrints is a company founded to solve the pet waste problem experienced by apartment and condo residents. As dog ownership increases, so does the amount of dog waste left on the ground by irresponsible pet owners. Currently, there is no a way to determine who is or isn’t picking up after pets. DNA testing solves that problem. Also as a tool to assist owners in being responsible, PooPrints supplies pet waste stations and pet waste bags to make disposal of the waste easy and convenient.

How big of a problem is pet owners who don’t pick up after their pets? How does PooPrints help decrease the occurrence of that happening?

According to Consumer Reports, dog waste is No. 6 on the list of America’s top gripes. In a water-shed study, the EPA found 20 percent of the pollut-ants could be attributed to dog waste. An aver-age-size dog produces two piles of waste each day, which amounts to 276 pounds per year, of which it is estimated that 40 percent goes unscooped. That waste is not only disgusting to find on the sidewalks and in play and picnic areas, but it also causes a health hazard for children and other pets. The waste

can contain harmful bacteria and parasites.PooPrints solves that problem by positively iden-

tifying the offending pet through DNA testing done on the pet. DNA doesn’t fail. It matches the dog to the waste. This is a great tool for the apartment managers and condo directors to enforce the rules they already have in place but are being ignored.

Who do you anticipate as being your primary customers? Why would they benefit from your services?

Apartment managers and condo directors are using the PooPrints program throughout the country. The testimonials tell the story. They are finding a decrease of pet waste in their areas of 75 percent to 100 percent. Their residents are happy, and the responsible pet owners feel it is about time everyone obeys the rules.

The apartment complexes see an increase in residents who want to live in a clean and green environment. This increases revenue through less turnaround and an increase in new residents. The managers’ time and the time of their maintenance staff can be used for more productive matters than dealing with dog waste and dog-waste complaints.

CAREER PATH

Name: Terry HivelyBusiness: PooPrints

N.E. Indiana LLCTitle: ownerLocation: 7030 Tree

Top TrailWebsite: PooPrints-

NEIndianaLLC.comNumber of employ-

ees: two

CONTRIBUTED PHOTO

“It levels the playing field and keeps it clean, too”

Terry Hively is helping apartment and condo managers keep their communities clean through his new business, PooPrints N.E. Indiana LLC.n See HIVELY on PAGE 13


The condo directors just want the calls and constant complaints to stop. The condo owners want their environment to be clean, green and show pride of ownership, which translates into higher home values.

What would you say to those who might think that DNA testing for dog poop sounds a little extreme?

DNA testing of dog poop can sound extreme when first hearing it. However, the fact is all communities, cities and states have rules and laws regarding the removal of pet waste from public areas. Enforcement has been nearly impossible. Responsible pet owners obey the rules but still must live with the problem. DNA testing makes it possible, for the first time ever, to identify the offending pet with total accuracy. It levels the playing field and keeps it clean, too.

What did you do professionally before launching this business? Did that expe-rience help you when you started Poo Prints in Fort Wayne?

My previous career was in engineering. During that career, my responsibilities included business-to-business sales. That

experience and my confidence in the value of PooPrints made starting this new business exciting and enjoyable.

What have been some of the challenges in starting the business? How were you able to overcome them?

The greatest challenge was getting all of the paperwork and proper forms executed. Professionals in various fields handled some of the details.

What have been some of the most rewarding aspects of starting this busi-ness?

It is always rewarding to have the freedom to pursue an idea and see it come to life. PooPrints is already getting the attention of apartment managers and orders are coming in.

What are some of your goals for the business?

The main goal of PooPrints is to provide a new effective tool that will finally stop the pet-waste problems in our community. Think clean and green.

By Barry Rochford. To suggest an idea for Career Path, email [email protected] or call (260) 426-2640.


n HIVELY: Testing identifies offending pet

When it counts.

AT L A N TA C H I C A G O D E L A W A R E I N D I A N A L O S A N G E L E S M I C H I G A N M I N N E A P O L I S O H I O W A S H I N G TO N, D. C .

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n PEOPLE ON THE MOVEE-mail your People on the Move items to [email protected].

REP. MARLIN STUTZMANZach Rodgers was appointed to serve

as veterans affairs caseworker at the Fort Wayne office of Rep. Marlin Stutzman, R-3rd. He most recently was the assistant director of admissions at Ivy Tech Commu-nity College-Northeast.

CANCER SERVICESStacey Stumpf joined Cancer Services

of Northeast Indiana in Fort Wayne as director of marketing and development. She will lead the organization’s development and fundraising efforts. She previously worked at The Journal Gazette.

AMERICAN RED CROSSThe Indiana-Ohio Blood Services

Region of the American Red Cross announced its board of directors. Officers are: chair, Julie Nill, Comcast Corp.; vice chair, Mark Franke, retired; vice chair, Richard Gripp, Ignite LLC; vice chair, David Heltzel, Despos Tailoring; vice chair, Randy McCune, consultant; secretary, Judi Loomis, the League for the Blind & Disabled.

New board members are: Allie Braun, Greater Fort Wayne Inc.; Clyde Brown, Brown Insurance Group; Olivia Fey, Allen County War Memorial Coliseum; Eva

Merkel, Lakeland High School; and Chris Werling, Cornerstone Management Advi-sors LLC.

The following board members rotated off the board and were recognized for their service: Stan Adams, Indiana Data Center; Christine Blanchard, Memorial Coliseum; Therese Brown, Allen County commissioner; Bob Martin, Baden, Gage & Schroeder LLC; and Jeff Sorensen, General Motors Co.

GRACE COLLEGE & SEMINARYAndrew Flamm was hired as vice pres-

ident of advancement at Grace College & Seminary in Winona Lake. He has more than eight years of leadership and fundraising experience. He most recently worked at Manchester University.

SYM FINANCIAL ADVISORSRhonda Peugh joined SYM Finan-

cial Advisors in Winona Lake as a client service representative. She has more than 20 years of previous experience, most recently working at Jefferson Elementary School.

Brandon Stewart joined the firm as a client service representative. His experi-ence includes working at local orthopedic companies and Fort Financial Credit Union.

DO IT BESTLaikyn Rutherford joined Do it Best

Corp. in Fort Wayne as an internal audit intern.

Mark Smith was hired as building prod-ucts account executive.

Beau Sorg was hired as retail project leader.

Mike Ter Molen was promoted to divi-sional manager for building products and home decor.

VITAL LIVING WELLSPAMary Bryan joined the massage therapy

staff at Vital Living WellSpa in Fort Wayne.She is certified in therapeutic massage and body work.

Michelle Stanley was hired as a spa associate.

Rutherford

Stanley

Stewart

Bryan

Peugh

Ter Molen

Flamm

Sorg

Rodgers

Smith

C u s t o m e r service is one of those things that many companies do incredibly well while others c o n t i n u o u s l y struggle. Each year, Zogby Analytics, in partnership with MSN, releases a survey that rates the best and worst compa-nies in the area of customer service. Those that provide the best customer service make it into the Hall of Fame; those that do not are listed in the Hall of Shame. While it’s interesting to see the names of the top 10 companies on each list, it’s even more interesting to learn the reason behind each ranking.

The 2013 survey ranked nearly 150 brands based on input from more than 1,500 consumers. According to the survey, the top three things most important to customers are knowledgeable staff, service after the sale and friendly staff. So it’s not surprising that many of the companies in the Hall of Fame were noted for being friendly and making it easy for customers to do business with them by keeping things simple — that includes anything from company policies to communications to the products or services themselves.

Customer consideration was another prevailing theme for those companies who made it to the Hall of Fame. A great example was from No. 3 on the list, Hilton Hotels. When Conrad Hilton, founder of Hilton Hotels, built his first hotel in Dallas in 1925, he realized the west side of the building became very hot in the afternoons. During a time when there was no air condi-tioning, this posed a significant challenge.

Knowing that guests would be uncom-fortable, Mr. Hilton decided to locate elevators, laundry chutes and air shafts instead of hotel rooms on the west side. He understood the importance of putting his customers first and ensuring they had the most comfortable stay at his hotel, and that focus on customer service continues today throughout the company.

Companies in the Hall of Fame also communicate well with their customers. First, they’re easy to reach if a customer has a question, request, complaint or otherwise. They also listen to their customers’ needs and work to meet those needs. When a customer takes the time to communicate, a

company’s response should be helpful and respectful.

I recently emailed a company about the low quality of a product I’d purchased, and the response I received went some-thing like this: “Thanks for your feedback. We’ll pass your comment on to the quality department. We hope you’ll shop with us again.” That was a rather cold, unsatisfying response. No offer to rectify the prod-uct-quality issue, no apology, no incentive to give the company another try, no confi-dence anything will change based on my feedback. As a result, I’m no longer doing business with the company.

Several companies in the Hall of Shame received poor marks for not being open in their communication with customers on topics ranging from mortgages to sudden credit-card interest-rate changes. Not only is communication important in providing good customer service, it’s also essential in maintaining a relationship of trust with customers, which builds loyalty.

When customers purchase products or services, they have certain expectations. For example, if a company says it will send a service person to a customer’s home during a certain time period, that customer expects the service person to show up. Three of the companies in the top 10 Hall of Shame received low marks for missing appointments, as many as three consecutive appointments, with customers.

Not living up to expectations sends several negative messages to customers: You don’t know what you’re doing, you’re disorganized, you don’t care about the customer — the list goes on. On the other hand, following through on promises is a sure way to increase customer confidence in your company, which can lead to more business, repeat business and referrals.

So now I’ll counter the poor custom-er-service experience I relayed earlier with an outstanding one. I had to return a product I’d purchased online. First, the shipping was free, which was great. Next, the company paid to have the product shipped back to its warehouse when I decided I didn’t like it. Lastly, it let me know when it received the package, when the return would be processed and when my card would be credited. And the company did all that in a charming, self-effacing way that made me want to do business with it again.

Was this difficult for the company to do? It didn’t seem to be. Was it a hardship on the company? Considering it’s a billion-dollar company, I don’t think it’s doing too bad.

Sometimes the hardest part of having a bad customer-service experience is knowing how easy it would have been for it to be a great one. It can be as simple as

a sincere thank you or a genuine apology. I’m guessing most of the customer-service issues out there could be rectified fairly simply. It’s not rocket science. Live up to your promises, be honest, care about your customers, help them solve their problems.

If everyone did that, there wouldn’t be a need for the MSN Money-Zogby Analytics Customer Service Hall of Shame, only the Hall of Fame.

My entrepreneurial confession: I have very little patience for bad customer service, whether eating at a restaurant,

shopping online or buying a car. There’s noexcuse for treating a customer or potential customer with anything less than respect.

BARRY LABOV, a two-time Ernst & Young entrepreneur of the year and inductee into the Entrepreneur Hall of Fame, is founder, president and CEO of LaBov Marketing Communications and Training in Fort Wayne and co-owner and president of Sycamore Hills Golf Club. He has written or co-authored more than a dozen business books, and he blogs at www.barrylabov.blogspot.com.


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BRIEFLYELKHART COUNTY

RV INDUSTRY SALES SOAR AT PATRICK

Patrick Industries Inc. said Oct. 24 that its sales for the third quarter were up 29.8 percent, largely because of a 35-percent rise in revenue from RV industry sales.

The Elkhart-based recreational-ve-hicle and manufactured-housing supplier reported sales of $146.6 million, up from $112.9 million a year ago. Third-quarter net income was $5.5 million, or 51 cents per share, compared with $6.6 million, or 60 cents per share, in the year-ago period, when the company had an effective tax rate of 0 percent due to a full valuation allow-ance against its deferred tax assets.

For the first nine months of the year, Patrick reported net sales of $448.3 million, up $117.1 million, or 35.3 percent, from the first three quarters of 2012. Revenue from the RV industry, which represented about 73 percent of total sales, increased by 44 percent. Revenue from the manufac-tured-housing industry, which represented 16 percent of sales, rose 12 percent.

Revenue from the industrial market increased 25 percent and benefited from improved retail fixture and residential cabinet and furniture sales. The industrial

market accounted for 11 percent of the company’s sales for the nine-month period.

“Our organization’s success is centered on bringing the highest level of quality products and services to our customers, and executing our strategic initiatives with the goal of further increasing growth and prof-itability consistent with our expectation of continuously increasing shareholder value,” CEO Todd Cleveland said in a statement. “We intend to continue to pursue acqui-sitions and other avenues to increase our revenues and grow our operating income, net income, cash flows and earnings per share through the remainder of 2013 and into 2014.”

ALLEN COUNTY

FRANKLIN ELECTRIC BOARD OKS DIVIDEND

The board of directors of Fort Wayne-based Franklin Electric Co. Inc. approved a quarterly cash dividend of 7.75 cents per share, payable Nov. 21 to shareholders of record Nov. 7.

Franklin Electric, which makes systems and components for moving water and fuel, moved into its new southwest Fort Wayne headquarters in August.

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n BizLeads nNovember 1-7, 2013 n GREATER FORT WAYNE Business Weekly fwbusiness.com PAGE 21

NEWBUSINESSESA&A Repair Inc.207 Hoosier Drive, Suite 1Angola, IN 46703Richard L. Helwig

The Lake Place LLC9205 E. 40 SouthAngola, IN 46703Jody Porter

Thompson Excavating LLC6020 W. Bachelor RoadAngola, IN 46703Steve Thompson

Bruns Family LLC155 Lane 100 Pine Canyon LakeAngola, IN 46703David Bruns

Dalpros LLC810 S. Broad St.P.O. Box 745Angola, IN 46703Alexander Dallas

Keresztes Fox Lake Farms Inc.207 Hoosier Drive, Suite 1Angola, IN 46703Richard L. Helwig

Jack A. and Monica R. Cook Family LLC5815 C.R. 35Auburn, IN 46706Jack A. Cook

H&W Rentals LLC3663 C.R. 56Auburn, IN 46706Cliff Gjertson

Coves at Bridgewater Inc.2102 Bunker CourtAuburn, IN 46706Greta McComb

H&W Acquisition LLC3663 C.R. 56Auburn, IN 46706Cliff Gjertson

Precision Gage LLC1401 S. Grandstaff DriveAuburn, IN 46706Jeffrey L. Turner

Community Redevelop-ment Holdings LLC3135 C.R. 40Auburn, IN 46706John B. Good

Lovett Avl LLC5883 C.R. 35Auburn, IN 46706Frank E. Lovett

Auburn Golf Limited1328 S. Grandstaff DriveAuburn, IN 46706Thomas A. Lavin

R. Johnson Farm LLC4604 C.R. 56Auburn, IN 46706Nolan Johnson

Fetters Remodel & Repair LLC2461 C.R. 56Auburn, IN 46706ErvIN J. Fetters Jr.

Little Sprouts LLC507 S. Jackson St.Auburn, IN 46706Thompson Smith

Antiques On 5th LLC109 E. Fifth St., Suite EAuburn, IN 46706Bret Worden

Brazzell Mortuary LLC103 Vice Blvd.P.O. Box 399Avilla, IN 46710Megan Brazzell

Deeds Enterprises LLC10455 E. 100 SouthAvilla, IN 46710Justin Deeds

Lucky China Wang Inc.1315 US 27 N.Berne, IN 46711Yong L. Wang

Baumgartner Attorneys PC360 W. Main St.Berne, IN 46711David N. Baumgartner

Norwell Dollars for Scholars Inc.119 E. Oak Forest DriveBluffton, IN 46714Anthony O. Crowell

Oswalt Realty LLC2781 S. 200 EastBluffton, IN 46714James Oswalt

Picture Perfect Free Throw LLC4566 E. 100 NorthBluffton, IN 46714Brent Imel

Roe Family Farms LLC1127 N. Main St.Bluffton, IN 46714Christopher L. Nusbaum

Meesh & Deesh LLC1127 N. Main St.Bluffton, IN 46714Christopher L. Nusbaum

Viking Way LLC19649 C.R. 6Bristol, IN 46507Ronald R. Mcfall

Collins Acquisition LLC17800 Commerce DriveBristol, IN 46507Richard Collins

Sure Shot Transport LLC19813 C.R. 6Bristol, IN 46507William Hampton

Joan Lee Parkes Consulting Inc.56689 C.R. 23Bristol, IN 46507Joan L. Parkes

L Parker Farms LLC8807 Greenwell RoadChurubusco, IN 46723Lance Parker

Lori Ann Ltd.456 Harvest CourtChurubusco, IN 46723Lori A. Fulk

Quilts and Cushions LLC2315 N. Riley RoadColumbia City, IN 46725Cynthia L. Fletcher

Holly Tree LLC354 S. Cross Creek WayColumbia City, IN 46725Joellen Seagrave

Wise Farms LLC7150 N. 350 WestColumbia City, IN 46725Tom Wise

H5 Enterprises LLC313 N. Main St.Columbia City, IN 46725Tonya Horvath

Hazen Properties LLC5771 E. 400 SouthColumbia City, IN 46725David L. Hazen

King Bakery LLC32 N. 400 WestColumbia City, IN 46725April Poe

A Suite Gift Shoppe LLC3741 W. 800 NorthColumbia City, IN 46725Stephen D. Shearer

Pretzel CrossINg Inc.2539 E. Beech Ave.Columbia City, IN 46725Todd A. Storm

Fletcher Livestock LLC2315 N. Riley RoadColumbia City, IN 46725Hugh Fletcher

Goraya & Grewal Petro-leum Inc.314 S. Main St.Columbia City, IN 46725Daljeet K. Goraya

Bab Exchange at LLC232 W. Van Buren St., Suite 106Columbia City, IN 46725Gates Land Title Corp.

COMMERCIALBUILDINGPERMITSALLEN COUNTYABOITE TOWNSHIPStrebig Construction Inc.4310 Homestead Road$330,000

FORT WAYNEPERRY TOWNSHIPWolverine Building Group1916 Dupont$738,960

RESIDENTIALBUILDINGPERMITSFORT WAYNEST. JOSEPH TOWNSHIP2833 E. Dupont Road3007 Shelbourne Court$270,710

NEW HAVENST. JOSEPH TOWNSHIPStopher Builders Inc.3271 Landin Meadows Run$253,856

ALLEN COUNTYABOITE TOWNSHIPTimberlin Homes LLC3115 Greythorne Court$530,000

Granite Ridge Builders Inc.13795 Beal Brook Court$157,188

LAFAYETTE TOWNSHIPWannemacher Design Build LLC11208 Blackwood Cove$265,000

Art Schmucker & Sons17328 Feighner Road$450,000

LAKE TOWNSHIPHawthorn Valley Enter-prises Inc.2157 Henry V Crossing$108,028

Hawthorn Valley Enter-prises Inc.2278 Henry V Crossing$91,000

Sterling Homes Inc.2216 Cedar Ridge Cove$100,000






MARION TOWNSHIPAmos Lengacher12907 Marion Center Road$785,000

MILAN TOWNSHIPMcClurg Homes16913 Hamptons Parkway$123,000

PERRY TOWNSHIPGranite Ridge Builders Inc.15379 Towne Park Run$152,000

Lancia Homes1541 Vintners Way$166,100

Granite Ridge Builders Inc.15254 Towne Park Run$134,995

ST. JOSEPH TOWNSHIPWindsor Inc.7313 Foxfield Drive$179,272

Windsor Inc.7609 Sweet Spire Drive$160,000

ST. JOSEPH TOWNSHIPWestport Homes of Fort Wayne Inc.7323 Dry Creek Court$220,085

Hawthorn Valley Enter-prises Inc.7802 Lila Way$96,842

WASHINGTON TOWNSHIPSteury Homes LLC3222 Foxfire Lane$187,000

REAL-ESTATETRANSACTIONS4681413204 Timbercrest TrailFrom Allen County sheriff to Jeff A. Piazza$56,200

207 Golfway DriveFrom Scott and Angie Chaffee to Douglas A. and Karla D. Neeld$495,000

2910 Grey Oaks Blvd.From John P. and Rachel M Walsh to William J. Alverson III and Leanne G. Alveson$499,888

14505 Marlin CoveFrom Arbor Home Building Corp. to Michael L. and Shawna R. McDonald$426,502

13210 Plumbago CourtFrom Raza S. and Aliya Haider to Kent H. and Theresa Thrasher$192,000

13204 Timbercrest TrailFrom Jeff A. Piazza to Jill Pepple$57,500

3832 Vermilion CliffsFrom Stuart Berk Homes Inc. to Eric N. Schneider and Jeanne D. Garton$863,780

6210 Beaver Creek CourtFrom Susan M. Ueber to Mark J. and Karen E. Moore$395,000

2949 Treviso WayFrom Oakmont Develop-ment Co. LLC to Slattery Builders LLC$54,055

1578 White Coral CourtFrom Buescher Construc-tion Co. Inc. to Ronald W. and Stacy R. Munsie$365,000

7205 Shetland DriveFrom Steven W. and Robin L. Nolley to Chloe A. Inskeep$112,000

6235 S. Hampton CourtFrom Robert A. and Karen R. Spizzo to Brian D. and Catherine A. Windmiller$224,000

11420 Brantford CourtFrom Charles F. and Laura G. to Todd R. Birkle$308,000

1930 Egert CoveFrom Residentail Recovery Capital Holdings #2 LLC to Jeffrey Bredemeier$225,000

14723 Sandstone DriveFrom Buescher Construc-tion Co. Inc. to Amber D. and Matthew J. Niezer$52,900

14436 Bridgestone RoadFrom Adam P. and Mindy M. Dollens to William S. and Jessica C. Lebrato$285,000

805 Beal Brook PassFrom Granite Ridge Builders Inc. to Juana A. Saldana$144,708

2922 Grey Oaks Blvd.From Af Hamed to Toby L. and Renee S. Woodard$479,000

13327 Paperbark TrailFrom Grey Oaks Develop-ment LLC to Af Hamed$40,500

13917 Ruffner RoadFrom Allen County sheriff to Freddie Mac$269,669

15014 Blue Reef DriveFrom Windsor Inc. to Edward L. and Julianne L. Hunter$256,000

1568 White Coral CourtFrom Oakmont Develop-ment Co. LLC to Buescher Construction Co. Inc.$69,900

1588 White Coral CourtFrom Buescher Construc-tion Co. Inc. to Andrew J. and Lacey J. Spiguzza$69,900

1568 White Coral CourtFrom Buescher Construc-tion Co. Inc. to Scott A. and Jennifer Peters$69,900

2817 Grey Oaks Blvd.From Buescher Construc-tion Co. Inc. to Joseph A. and Paula M. Svitek$449,000

13311 Paperbark TrailFrom Af Hamed to Matthew S. and Barbara F. Stowe$439,000

468154312 Dodge Ave.From John E. Arnold and Rosemarie Bouman to Roger R. Noll$120,000

6128 Stellhorn RoadFrom Maplewood Plaza to Lennington Stellhorn Realty LLC$550,000

3714 Daveway DriveFrom Craig L. and Rhonda Y. Harmeyer to Heather N. and Kevin R. Ford$82,500

PAGES 21-22

READER’S GUIDE BizLeads is a collection of information gath-ered from northeast Indiana courthouses, state government offices and informational Web sites. These listings are intended to help companies find new customers as well as stay on top of happenings with current customers, vendors and competitors.

New Businesses lists firms that were recently incorporated in the state of Indiana. Information is gathered from the Indiana Secretary of State. Addresses listed may not be the actual address of the business.

Building Permits are issued by the Allen County Building Department during the specified period of time.

Real Estate is a list of agricultural, commer-cial, industrial, and residential real estate sales recorded by the state of Indiana.

Bankruptcies are from the United States Bankruptcy Court, Northern District of Indiana. For complete data involving a particular filing please access the The PACER Service Center, the Federal Judiciary’s centralized registration, billing, and technical support center for electronic access to U.S. District, Bankruptcy, and Appellate court records. Its Web site URL is http://pacer.psc.uscourts.gov.

Patents include the following: Patent number, local inventor and assignee, brief description, filed date and approved date. Source: United States Patent and Trademark Office.

Listings may vary due to information availability and space constraints.

6427 Sunland DriveFrom Harold J. and Cherie L. Hess to Mark A. and Constance M. Byall$102,000

3329 Blackfoot CourtFrom Kari A. Morales to Kerrie R. Fineran$143,900

4110 Wedgewood DriveFrom Daniel G. and Linda L. Crace to Su M. Yar$82,800

7528 Tipperary TrailFrom Patricia R. Beisner to Brian Sebastian$80,000

2818 Kingsland CourtFrom Leah L. Incremona to Billy Don Piercey Jr.$97,500

1418 Lake Forest DriveFrom M Squared Invest-ments LLC to Charles and Katherine Green$115,500

2811 Arch Tree PlaceFrom Cecil W. Payne to James R. Mattoon$105,750

6926 Forestwood DriveFrom Shequida A. Simmons to James T. and Jennifer L. Shutt$119,900

823 Pinehurst DriveFrom Tony M. Pruitt and Dawn M. Oehler to Nancy J. Bosch and Allissa Marks$96,000

5243 Stellhorn RoadFrom Taryn M. Bradtmueller to Deborah K. Nolan$123,500

8223 Grand Forest CourtFrom Fred Gray III and Debra E. Gray to Marina R. Garcia$205,000

6421 Papago CourtFrom Geary M. Buchanan to Jacob Henry$120,000

4906 Galway DriveFrom Allen County sheriff to ITS Investments$36,037

8604 Fiesta WayFrom Catherine J. Thompson to the Ford family revocable trust$169,000

5110 Berkley CourtFrom Eula M. Black to Joel A. Blair$79,000

1930 Kendawa DriveFrom Robert J. and Kath-erine A. Griffin to Jason Church$123,500

3224 Solitude PlaceFrom Richard G. Claybaugh to Alice L. Henderson$85,500

4202 Highwood DriveFrom Virginia A. Allen to Mel D. and Brenda L. Bowers$75,000

1808 Sovereign DriveFrom Allen County sheriff to Nationstar Mortgage LLC$120,317

4206 Darby DriveFrom Michael F. and Karen S. Bickel to Jeff Carteaux$118,500

5102 Nassau DriveFrom Cheryl A. Livingston to Ryan M. Nawrocki and Miranda L. Howell$90,000

3321 Kirkfield DriveFrom Kevin and Jill Maggio to Brian B. and Michelle R. Spahr$119,500

8305 Wyoming PassFrom Michael Giese to Edward J. Whitney$92,500

7114 Turkey Run DriveFrom Michael A. Springer to Marty V. Straw$115,000

4008 Willshire CourtFrom Mary L. Waskiewicz to Mark A. Moeller Sr. and Patty S. Moeller$107,000

46816318 Edgeknoll LaneFrom Roby and Karen S. Archer-Song to Myo Chit and Khing Aye$30,000

3534 Debeney DriveFrom Allen County sheriff to Freddie Mac$71,000

6312 S. Anthony Blvd.From Oak Properties LLC to Maung Ko$37,000

2923 Stardale DriveFrom Allen County sheriff to JPMorgan Chase Bank NA$24,225

1536 Gable RoadFrom HUD to Lexco Management LLC$20,500

2925 Dexter DriveFrom Roxanne and Tom K. Carpenter to Catherine Howard$72,900

8727 Franke RoadFrom Thomas D. and Marilyn K. Koeneman to Cody A. Hegerfeld$132,000

1825 Embassy DriveFrom Deborah A. Brown to Po Htoo$78,000

2612 Chandler DriveFrom Allen County sheriff to U.S. Bank$42,245

2611 Castle DriveFrom Suntrust Mortgage Inc. to the secretary of veterans affairs$33,490

3305 Montagne DriveFrom HUD to I Sha$40,051

3410 Jasper LaneFrom Mary L. Barbi-er-Stuckey to Walter L. Morgan Sr. and Earlean Morgan$76,900

46818921 Clairborne DriveFrom Waterford Enterprises LLC to William E. Shuttle-worth$288,000

3812 Wingspread CoveFrom David Stineburg and Vanessa Novell to Michael A. and Laura A. Waller$147,000

4120 Kimberwick PlaceFrom Citimortgage Inc. to HUD$94,018

2019 W. Wallen RoadFrom Joyce E. Kennedy to Gregory A. and Patricia K. Fulk$69,500

2324 Allen St.From HUD to Carmen Kirkpatrick$24,500

11717 Maywin DriveFrom Allen County sheriff to HSBC Bank USA NA$107,593

10526 Kentfield PlaceFrom Kevin A. Stahl to Jolynn D. Wann$127,500

5731 W. California RoadFrom Williard F. Henschen and Lois E. Weber-Hen-schen to William A. and Joyce E. McAbee$216,500

15130 Hand RoadFrom Allen County sheriff to Wells Fargo Bank NA$50,410

3315 Rivulet RunFrom Bradley R. Shank to Kalyan B. Rachamsetty and Noemi H. Cruz$127,000

12102 Turtle Creek CourtFrom Granite Ridge Devel-opers LLC to Granite Ridge Builders Inc.$27,166

5607 Highview DriveFrom Stephen G. Watson to Kimberly M. Crager$77,000

1021 Woodland PassFrom Lancia Homes Inc. to Marco M. Desantis and Andrea T. Ferguson$225,000

12525 Sonoma DriveFrom Alana S. Miller to Wesley T. and Alicia L. Tempel$184,900

1720 Gillmore DriveFrom Allen County sheriff to 1st Source Bank$86,953

4021 Winter Raven TrailFrom Ravens Cove Development Co. LLC to Westport Homes of Fort Wayne Inc.$25,000

6972 Desdemona CrossingFrom Hawthorn Valley Enterprises Inc. to Daniel and Nirupama E. Jerome$144,027

BANKRUPTCIESALLEN COUNTYKenneth L. Bender II4621 Arlington Ave.Fort Wayne, IN 46807Assets: $148,330Liabilities: $138,781

Donald J. and Deborah C. Scott1201 Ferguson Ave.Fort Wayne, IN 46805Assets: $111,896Liabilities: $151,877

Marsha R. Hudson2514 Sherman Blvd.Fort Wayne, IN 46808Assets: $2,650Liabilities: $26,794

Erika M. Cervantes5605 Webster St.Fort Wayne, IN 46807Assets: $23,850Liabilities: $61,651

Mallory K. Biddle431 E. Wayne St., Apt. 64Fort Wayne, IN 46802Assets: $5,350Liabilities: $11,229

Terrie A. Kitchen3315 Rosebay CourtFort Wayne, IN 46835Assets: $160,832Liabilities: $129,069

Jeff A. and Jennifer R. Minnick2931 Inwood DriveFort Wayne, IN 46815Assets: $83,677Liabilities: $137,817

Derrick E. and Krista M. Shirley7361 Harold DriveFort Wayne, IN 46835Assets: $6,350Liabilities: $138,561

Bianca M. Terry5448 Lois LaneFort Wayne, IN 46804Assets: $1,554Liabilities: $112,672

Sheena L. Tun3120 Monroe St.Fort Wayne, IN 46806Assets: $14,050Liabilities: $127,081

Karen E. Worrell5115 Macy LaneFort Wayne, IN 46818Assets: $94,150Liabilities: $112,791

Rosario R. Moeckel2415 Thompson Ave.Fort Wayne, IN 46807Assets: $1,130Liabilities: $44,729

Micheal W. and Nicole D. Fuller4932 Bahama LaneFort Wayne, IN 46815Assets: $12,700Liabilities: $55,831

Kelby R. and Zonda K. MusselmanP.O. Box 33Grabill, IN 46741Assets: $9,302Liabilities: $99,310

Emilie A. Workman5605 Dartmouth DriveFort Wayne, IN 46825Assets: $69,578Liabilities: $182,526

JR and Kathleen S. Sullivan1111 Stophlet St.Fort Wayne, IN 46802Assets: $38,600Liabilities: $71,384

Siedah S. Lee4408 Oliver St.Fort Wayne, IN 46806Assets: $2,865Liabilities: $61,637

Karen F. Koch2401 Lynn Ave.Fort Wayne, IN 46805Assets: $5,725Liabilities: $77,765

Phillip E. and Joy D. Jones208 W. South St.Monroeville, IN 46773Assets: $16,500Liabilities: $97,666

Allen D. Tatum1826 Fox Point TrailFort Wayne, IN 46816Assets: $1,500Liabilities: $21,990

Edward G. and Amy S. Shell1502 E. Paulding RoadFort Wayne, IN 46816Assets: $3,950Liabilities: $77,381

Eric J. Fields11303 Marion Center RoadHoagland, IN 46745Assets: $13,500Liabilities: $18,177

Karen K. Paonessa1801 Lathrop PlaceFort Wayne, IN 46808Assets: $8,290Liabilities: $24,924

DEKALB COUNTYSamantha K. Baker5990 C.R. 7Garrett, IN 46738Assets: $1,617Liabilities: $11,833

Tracey D. and Wanita M. Woodard129 W. Cherry St.Butler, IN 46721Assets: $66,445Liabilities: $136,710

NOBLE COUNTYCody A. and Mandi L. HawnP.O. Box 538Cromwell, IN 46732Assets: $5,203Liabilities: $22,817

STEUBEN COUNTYRoy A. and Christina A. Bell10725 W. 575 NorthOrland, IN 46776Assets: $139,443Liabilities: $99,725

Nicholas J. Hicks709 S. Martha St.Angola, IN 46703Assets: $6,420Liabilities: $80,510

PATENTS8,561,974Pin clamp assemblyKenneth A. Steele, Fort WayneBruce D. McIntosh, Monro-evilleSteven M. Moilanen, Fort WayneWilliam E. Davenport, Fort WayneWilliam D. Givens, BerneParag Patwardhan, Fort WaynePHD Inc., Fort WayneFiled: Nov. 10, 2008Approved: Oct. 22, 2013

8,561,320System and method for determining status of a drying cycle and for controlling a dryerDavid J. Geer, Johnsonburg, Pa.Jason J. Detsch, St. Mary’s, Pa.Bradley M. Johnson, Fort WayneGeneral Electric Co., Sche-nectady, N.Y.Filed: Aug. 31, 2011Approved: Oct. 22, 2013

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were “guy kinda movies that were made for nothing back then,” Kaufman said, but they usually earned their producers double or triple back.

In the late 1990s, he helped RoseTel System Corp. launch a broadband video conferencing system that used telephone lines to transmit images. The company earned a small footnote in history when the U.S. House of Representatives, for the first time ever, accepted video testimony via the RoseTel system — in this case, Apollo 12 astronaut Pete Conrad, who testified at a subcommittee hearing honoring NASA’s 40th anniversary in 1998.

Kaufman then got a call from Williams, Williams & McKissick in Tulsa, Okla., to help develop an Internet and video auction platform for the company. This was at the beginning of the real-estate downturn and the company was auctioning off 2,000 or more homes a month. The added TV and Internet presence helped raise the sales price for each property by about 10 percent.

It was in Tulsa that Kaufman got the idea for the Targabot system. While working at Williams, Williams & McKissick on a contractual dispute, Kaufman felt he and his family had been threatened.

“And I realized that I didn’t know how to defend myself at all,” he said.

He had a rifle and a Glock handgun. He went to the shooting range to practice, but over time he became disenchanted with aiming at stationary paper targets.

“I thought it’s not particularly interesting or challenging or confidence building to shoot at paper targets because in my estima-tion most things that are being shot at tend to move,” Kaufman.

He looked around and tried to find some sort of robotic target but there was nothing. So in 2012 he was tinkering in his workshop and came up with a “Tonka toy” prototype that combined a motor he’d purchased on eBay with a linear actuator. It approximated what he was looking for, but he wasn’t an engineer.

So he called one. Kaufman had worked with Robert Kniskern, president and founder of Adaptive Micro-Ware Inc. in Fort Wayne, on other projects before. Kaufman asked Kniskern if he would be willing to lend his expertise, but after hearing about the idea, Kniskern went a step further: He wanted to be a partner in the development of what eventually became the Targabot system.

“When he was telling me about this idea that he’d had for application of robotics to the target world, that actually lined up very well with an interest we have in robotics,” said Kniskern, whose company does contract research and development work.

“I felt robotics was going to be one of the major growth areas in the future,” he said. “In particular, I felt that the Midwest was well-suited for that kind technology because of the combination of the engineering capa-bility that people like ourselves represented, but also the manufacturing capability with foundries and machine shops and automo-tive suppliers of various sorts.”

Kaufman originally intended to stay in Oklahoma until his wife, Diana, offered him some advice.

“My wife said, ‘I think you and Bob are going to work more efficiently if you actu-ally go to Fort Wayne, Ind., and work with him on a day-to-day basis,’ because she actually thought this was a pretty good idea, too,” Kaufman said. “And that’s rare when your wife thinks you have a good idea, so I seized the opportunity.”

Kaufman, his wife, a horse and a dog

moved to Fort Wayne so he could continue working on the Targabot system. He’s based out of Adaptive Micro-Ware’s office in the Summit Industrial Park.

A team at Adaptive Micro-Ware created the software used the govern the Targabot system. The system comprises a heavy-duty, adjustable stand and a center unit that can rotate 180 degrees and contains the electronics. An arm made out of PVC tubing — the low-cost material makes it easy to replace if shot — with a target affixed to one end is slotted through the center unit and can be extended or retracted. Controlling the system is done through an interface on the center unit or a remote control, and a USB port allows the Targabot to be custom programmed by its user via software on a PC.

“The idea is this simulates more accu-rately the conditions within which people

will find themselves — in a firearms context,” Kaufman said. The target, for example, replicates a person peeping around a corner or popping up from behind a car.

The Targabot system, which is placed behind a protective barrier when used in the field, looks deceptively simple, but “it actually is more difficult than it appears on the surface because of the multiple types of motion that can happen simultaneously,” Kniskern said.

What makes the Targabot stand out from other target systems is its ability to make the target move in a seemingly random manner. But because it’s governed by soft-ware and electronics, that movement can be repeated, and the system can detect whether a shooter is hitting the target and adjust its difficulty up or down accordingly.


n TARGET: Getting a machine to act seemingly randomly is a complex physics problem


n See TARGET on PAGE 24


“For training applications, that’s where law-enforcement people have been very excited,” Kniskern said. “You can present something that looks novel and very diffi-cult to begin with. But even though it looks random, we can do that exact sequence over and over again, so they can try it on a wide variety of people to see if they can advance their skills even more.”

The Targabot system will sell for about $3,000. Kaufman has demonstrated the system to local and federal law-enforce-ment agencies and the military. Those likely would be the primary customers for the Targabot system, as are training centers and commercial gun ranges.

There are larger, costlier and nonport-able systems on the market — some that even have targets that pop out, sort of like a shooting game at a carnival — but Kaufman said what they lack is being able to create realistic random movement.

Kaufman has largely financed the venture himself. Targamite’s sole outside investor is Scott Fergusson, dean of the Kettner School of Business at Trine University and founder of Chapman’s Brewing Co. in Angola. Fergusson had one of his marketing classes at Trine conduct market research to see whether there were any competitors.

“They looked as hard and as fast as they

could and could not find anything compet-itive in the marketplace,” Kaufman said. “It was good to get that validation from 60 other people who did nothing but comb the Internet to try and find something.”

Fabrication and assembly of the Targabot system will be contracted out to area companies. The initial run will be 100 systems, and production could increase to more than 1,000 a month depending on sales nationally.

Kaufman said future products will include a lightweight plastic Targabot system for smaller-caliber weapons; he’s even toyed around with putting a target on a reprogrammed Roomba that would be used for pellet guns and could vaccuum up the pellets.

Kniskern said the system’s software was developed so more than one Targabot can be used together. There also have been some requests to make Targabots move across the ground.

Kaufman is optimistic his Targabot system will strike a bull’s-eye with customers.

“This is a quantum leap in terms of performance and a real cut in the cost that they’re normally incurring for an advanced target,” he said.

“It was a gaping hole in the marketplace, and these days I don’t ask questions. I just jumped.”


n TARGET: ‘Gaping hole’ in marketplace

BRIEFLYALLEN COUNTY

FRANKLIN EARNINGS RISE ON 5 PERCENT SALES INCREASE

Franklin Electric Co. said Oct. 30 its third-quarter earnings per share totaled 51 cents, an increase of 11 percent from 46 cents per share a year ago. Adjusted, earn-ings per share were 50 cents, a 9-percent increase from 2012.

The earnings per share were the highest of any third quarter in the company’s history, Scott Trumbull, Franklin’s chairman and chief executive officer, said in the earnings report.

Third-quarter sales of $249.8 million were up 5 percent from the same quarter of 2012 but fell short of analysts’ estimates of $254.5 million.

“Our global sales of Pioneer branded mobile dewatering systems and Little Giant branded waste water pumps increased by more than 25 percent during the quarter,” Trumbull said. “In addition, we continued to achieve high single digit organic sales growth for our Water and Fueling products in developing regions after excluding the impact of foreign currency translation.”

WELLS COUNTY

INVENTURE TO INVEST IN NEW EQUIPMENT

Inventure Foods plans to invest $3 million in additional snack-food extrusion equipment at its Bluffton plant.

Phoenix, Ariz.-based Inventure, which operates a 100,000-square-foot distribution center and 140,000-square-foot manufac-turing facility in Bluffton, plans to add the equipment to the plant during next year’s second quarter.

The extrusion process moves mixed ingredients through an opening in a perfo-rated plate or die in a way that prepares it to take a specific shape once it is baked, after it is cut to a desired length.

“To have this type of investment in this plant bodes well for us,” Ron Lee, manager of the facility, said in a prepared statement. “This supports our current customer base and allows us to enhance our ability to serve new customers.”

Products made at the plant include the TGI Friday’s, Nathan’s Famous, Burger King and Tato Skins brands of salty snacks.

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he was.He doesn’t plan to change now that

the LHN board has formally approved his selection as network CEO.

“Having that opportunity to interact with patients and staff is very important to me,” Bauer said.

Bauer, a Butler University graduate who grew up in Terre Haute, left his position as CEO of Terre Haute Regional Hospital to become Lutheran Hospital’s CEO in June 2011. He replaced Joe Dorko, who left his dual role as both hospital and network CEO to concentrate on the network position. Lutheran Health is owned by Community Health Systems Inc.

After Dorko moved on last June to become special projects CEO at Commu-nity Health, Bauer assumed the duties of the network job on top of his hospital role. He plans to continue doing both, as most of his predecessors have done.

His visits to the facilities in the network, including an affiliate in Hicksville, Ohio, have been his way of getting to know them better.

“I understand how important they are to those communities, and I think that’s important for this role,” he said.

Bauer may dress casually on some of his hospital visits, and forgo a tie “for infection control purposes,” but he’s more likely to be found in the traditional suit and tie when he’s performing his community responsibilities. Among other things, Bauer was recently appointed by Gov. Mike Pence to the Region 3 Works Council, which has been tasked with developing and evaluating career and technical education needs in the area.

“It’s exciting to see the momentum in Fort Wayne and northeast Indiana,” he said.

Bauer, whose wife is expecting their third son, said he works to be an accessible leader, the kind whose door is always open to others.

“I know it’s kind of been overused, but I want to try to be a servant leader,” he said. “I want to be approachable not only with the hospital, but in the community.”


n BAUER: Appointed to Region 3 Works Counciln “I know it’s kind of been overused, but I want to try to be a servant leader. I want to be approachable not only with the hospital, but in the community.”

Brian BauerLutheran Health Network


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greater fort wayne business weekly - nov. 1, 2013

Documents

saidbrian bauer

gary kaufman

robotic target system

target world

targabot system

target acq

bauer new ceohe

targamite llc