greenhouse group rob bigge [email protected]
TRANSCRIPT
www.greenhouse-group.com
GreenHouse Group Overview
• Network of consultants, trainers, facilitators and coaches
• Experienced people / consistent approach• Work via short, sharp interventions to help:
– Understand the challenge– Design the solution– Deliver education and training– Provide ongoing support
www.greenhouse-group.com
GreenHouse Training Approach
• Portfolio of standard 90-minute workshops• Each workshop is designed to be stand alone• Can be combined to meet particular objectives• Benefits of this approach:
– Flexible– Effective – Efficient
Objectives
• ‘Taste’ a 90-minute workshop• Explore Stakeholder Management
“It must be remembered that there is nothing more difficult to plan or more dangerous to manage than the creation of a new system. For the initiator has the enmity of all who would profit by the preservation of the old institution and merely lukewarm defenders in those who would gain by the new” Nicolo Macchiavelli
Stakeholder reactions to change
Stakeholder Management
Comprises:• Stakeholder Analysis
– Identify Stakeholders– Prioritize Stakeholders– Understand Stakeholders
• Stakeholder Planning
Identify Stakeholders
• Customers• Partners• Suppliers• Trade Unions
• Mangt. Team• Users• Community• Your family
Prioritize Stakeholders
Understand Stakeholders / 1
For people to commit they must:• Be dissatisfied with the current situation• Like the way things will be• ‘See’ a straightforward first step• Be convinced that benefits > costs
Understand Stakeholders / 2
Motivators:
• Growth / advancement
• Achievement / recognition
• Job interest
Hygiene Factors:
• Supervision
• Interpersonal relationships
• Security
• Salary
• Policies and admin.
• Working conditions
Understand Stakeholders / 3
Stakeholder Planning / 1
PowerName Interest Issues StatusDesiredSupport Role
ActionReq’d.
Message Comms.
Stakeholder Planning / 2
• Update planning sheet• Plan approach• Your needs• Messages• Actions and communications
STAKEHOLDERMANAGEMENT
ReactionsTo Change
Rational
Emotional
ComprisesStakeholder
Analysis
StakeholderPlanning
Stakeholder Analysis
Stakeholder Planning
1 – Identify Stakeholders
2 – Prioritize Stakeholders
3 – Understand Stakeholders
Other People’s Views
Needs
Support
Messages
Communication