Greenville Transit Authority Annual Meeting

2020 ACCOMPLISHMENTS AND WHAT IS TO COME IN 2021

JANUARY 28, 2021

2020 AccomplishmentsPresented by James Keel, Director

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Later Service Hours Implemented

Monday – Friday2020: 5:30 a.m. - 7:30 p.m.2021: 5:30 a.m. - 11:30 p.m.

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Maintenance Facility

• Land Donation from Greenville County• Architect and Engineer Selected

• Project Manager Selected

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Low-No Grant

• 6 additional Proterra Buses

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Route Changes – 501, 504, 507

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Pre-Route Changes7/1/2019 - 6/30/2020

Post-Route Changes7/1/2020 - 1/16/2021

Trolley Network Redesign

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Deviations Trolley Reliability

State of Good Repair

• 2 New Buses• 4 New Vans

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Transit Planner/Bus Stop Amenities

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Hire Transit Planner.

Develop priorities list for ADA-compliant stop upgrades.

Initiate stop upgrades.

Farebox Replacement

• Replacing a 19-year-old fare collection system• New system is faster and has less contact with driver• Funded through Greenville County CARES

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PTASP Approval

• New agency safety plan required by FTA – effective July 20,2020.• Revision incorporates Safety Management Systems framework for

safety activities.• The goal is for public transit agency to improve safety performance by

adopting a proactive approach to hazard identification and mitigation.

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Human Trafficking

• Awarded $20,900 from FTA in January 2020• Will cover costs associated with an 18-

month awareness campaign• Trainings for operations staff• Trainings for public• Outreach initiatives for other safety feedback• Advertisements on the buses and bus shelters• Video for new employee orientation

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Technology

• APCs• AVAS• ViriCiti• Mileage

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Safety Training Specialist/CDL Program

• New Safety & Training Specialist: MJ Morgan.

• Implemented in July 2020• 5 candidates successfully

completed program• Additional 4 candidates

expected to start in February.

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COVID Response

• No Layoffs• Kept staff safe, with minimal exposure• Mandatory Temp Checks for Employees• Intense Cleaning & Sanitizing of Vehicles• Limited Capacity on Buses

• Temporarily ran fare-free, rear door boarding

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Driver Barriers

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Community EngagementPresented by Nicole McAden, Marketing and Public Affairs Manager

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Citizens Transit Academy• Graduated 2nd class in

February 2020• 21 graduates• 40 total CTA Alumni (2019 +

2020)• Applications for 3rd Citizens

Transit Academy opened in October 2020

• 27 applicants• Classes began January 5, 2021• 19 active participants 18

United Ministries Food for Fare Initiative

• February 14, 2020• Offered free rides for anyone

who donated canned food for United Ministries

• 2 cans for Fixed Route• 4 cans for GAP

• 539 non-perishable food items collected!

• Planned for Feb 12, 2021! 19

Community Engagement

• Facebook Live "Touch A Bus"• April 22, 2020• 3,600 views

• Special events:• 5 Birthday Brigades• 5 Census Brigades• 1 Santa Brigade

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Community Engagement• National Name Your Car Day Contest

• October 2, 2020• 33 Entries

• Fare Free Day Sponsored by Proterra• November 3, 2020• 2,200 rides = 22% increase

• Free Little Library• January 14, 2021• Furman University, the Greenville

Literacy Association and M. Judson 21

Customer Outreach

• Multi-Day Pass Outreach• November 2020• Spoke to more than 200 customers• Used customer feedback to identify a

new pass product• 7-Day Unlimited Rides Pass

• $12.50 - Full Fare• $10.50 - Student/Youth• $6.25 - Senior/Medicare/Disability

• Launched January 422

New Partnerships

• Prisma Health and Greenlink entered into a contract in November 2020 for Prisma to cover the cost of Greenlink rides for their employees

• Employees are to fill out a TouchPass application• Greenlink will provide instructions for TouchPass account and confirm

employment status monthly• Greenlink will invoice Prisma for any rides taken

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Community Presentations

• 25 presentations throughout 2020

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Human Trafficking Campaign

• September – Public Survey• 171 Respondents

• November – Open House Events• 67 Conversations

• December – Staff Training• 51 employees trained

• December – Public Training• 8 Registrations

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Adopt-A-Stop

• Launched in 2019• Total of 16 stops adopted

• 12 of which renewed for a 2nd year commitment

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System WideKey Performance IndicatorsPresented by Kayleigh Sullivan, Transit Planning Manager

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Fixed Route Ridership

Trolley Ridership

Paratransit (GAP) Ridership

AllTransit Performance Scores

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AllTransit Performance Scores

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MaintenanceKey Performance IndicatorsJason Sanders, Fleet Manager

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Major Service Interruptions per 100,000 miles

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2019 vs 2020 Road Call Improvement

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2019 2020 Percentage decreaseMajor Road Calls 110 44 60%Minor Road Calls 777 214 72%

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777

214

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500

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700

800

900

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MBE

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F RO

AD C

ALLS

2019 / 2020Major/Minor Road Calls

Financial OutlookPresented by Kristina Junker, Budget Administrator

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Financial Outlook – 6/30/2020

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Unaudited AuditedStatement of Activities FY 2020 FY 2019

Total Operating Revenues 594,058$ 861,998$ Total Operating Expenses 8,077,054 8,047,418 Operating Loss (7,482,996) (7,185,420)

Total Nonoperating Revenues 6,580,633 5,935,421

Loss Before Capital Grants and Contributions (902,363) (1,249,999)

Total Capital Grants and Contributions 3,011,905 7,433,511

Increase (Decrease) in Net Position 2,109,542 6,183,512 Net Position, Beginning of Year 12,525,035 6,341,523 Net Position, End of Year 14,634,577$ 12,525,035$

Financial Outlook

Revenues

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City of Greenville

Greenville County

Clemson University

International Center for Automotive Research

Bon Secours

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Financial Outlook – Local Partners

OperatingContributed

Services Capital Total City 853,030$ 594,691 52,811 1,500,532$ City - Trolley 292,589 - - 292,589

County 1,042,593 - 967,407 2,010,000 Bon Secours/CU/ICAR 125,833 - - 125,833

2,314,045$ 594,691$ 1,020,218$ 3,928,954$

FY 2019-2020

Totals

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Financial Outlook

Expenses

Expenses FY 2019-2020Salaries/Benefits 4,145,430$ Material/Supplies 473,255 Fuel 327,968 Parts 260,654 Services 175,718 Temp Services 170,955 Insurance 327,114 Depreciation 1,452,736 Contributed Serv 588,953 Other 154,271 Total Expenses 8,077,054$

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FinancialOutlook

-Expenses

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FinancialOutlook

-Net Position

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FinancialOutlook

-Unrestricted Net Position

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Financial Outlook - Grant BalanceBasic Service

Rolling Grant Balance for BASIC SERVICE ONLY

Greenville UZA only - 5307 ONLY

At 6/30/19 1,495,200$ FY20 Fed Deposit 2,017,553 FY20 Draw (2,299,211)

At 6/30/20 1,213,542$ FY21 Fed Deposit 1,907,342 FY21 Draw Est. (3,010,710)

At 6/30/21 Est. 110,174$

At 6/30/21 Est. 110,174$ FY22 Fed Deposit Est. 1,943,803 FY22 Draw Est. (3,311,781)

At 6/30/22 Est. (1,257,804)$ FY23 Fed Deposit Est. 1,943,803 FY23 Draw Est. (3,642,959)

At 6/30/23 Est. (2,956,960)$

OperationsPresented by Jasmin Curtis, Transit Operations & Safety Manager

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On-Time Performance – Fixed Route

2019

2020

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Route re-design

Improved timetables

Elimination of guaranteed connections

Improved On-Time

Performance

On-Time Performance – Trolley

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2020

Staffing

2019• 31 Bus Operators• 5 Paratransit Bus Operators• 4 Information Specialists• 6 Transit Shift Supervisors• 1 GAP Coordinator

2020• 41 Bus Operators• 6 Paratransit Bus Operators• 4 Information Specialists• 6 Transit Shift Supervisors• 1 GAP Coordinator• 1 Safety & Training Specialist

2021 Goals

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Facility • Kick Off A&E, Preliminary Design, Final Design• Community Involvement • Procuring Construction Services

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Bus Stop InfrastructureGoal: Upfit 96 stops to become ADA-compliant.

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30-Minute Pilot Service

• Peak Times• Popular Routes

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Demographic Survey

• Last Demographic Survey conducted in 2017

• Data helps us with grants as we outline age, income, education levels, employment status, and more

• AmeriCorps project

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Human Trafficking & Public Safety Initiatives

• Two more trainings for both drivers and public

• Spring and summer

• Two public safety listening sessions• February 5 and summer

• Advertising campaigns on buses• Employee orientation video

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TDP Updates

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Complete January 2021.

Hiring underway. Anticipated in for Q1 2021.

Slated post-facility construction. Capital funding secured. Operations funding NOT secured.

Slated post-facility construction. Capital funding secured. Operations funding NOT secured.

Operations funding NOT secured. Need additional drivers.

Pending TDP Updates• Fixed Route Expansion• Bus Stop Infrastructure Review • Countywide Demand Response Analysis

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Pending Alternative Mobility Tool

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The GoalDecrease SOV usage.

A Solution: Alternative Mobility Identification

Map available mobility options. Give neighborhoods access to this information.Result: Official Scoring System

Projected OutcomesNeighborhoods are better educated and aware of their alternative mobility options.Neighborhoods are empowered to advocate for better access and quality mobility options.

NEW Video-Based Safety Program

• Samsara AI Dash Cam• Ensure compliance with elements of Greenlink’s new ASP

• Pro-actively identify safety hazards associated with employee driving behaviors;

• Gather more data to monitor and measure safety performance relative to our safety performance targets; and

• Capture near-miss data, which will allow us to coach drivers and inform our transit planning processes relative to safety.

Samsara

Launch GVL Intern

• Partnership with Greenville Chamber, Greenville County Schools and Goodwill

• Diesel Mechanic Internship for high school student

• Pipeline for future employees

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Closing CommentsPresented by James Keel, Director

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ESSENTIAL RIDESFOR

ESSENTIAL WORKERS

What is Greenlink?

We are

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