greetings from colombia!mesaredondachile.com/pdf/2012/presentaciones/mesa-redonda-201… · major...

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Copyright © Siemens 2012. All rights reserved.

Oct 2012 Nava/Osses [email protected]

Service for the new Challenges Siemens Turbines and Compressors

Tomás Nava A. Head of Service Business Unit, Chile

[email protected]

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Saludo de Roberto

Greetings from

Colombia!

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Schedule

Brief Siemens introduction

Service at a glance

Current situation

Customer needs

Service portfolio

Maintenance cycles

Long-Term Programs

Remote Diagnostic Services

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1847 ''Telegraphen - Bauanstalt von Siemens & Halske” is established in Berlin

1850 First international sales agency opens in London 1855 Russian branch opens as the first foreign Siemens office 1904 First permanent Siemens office opens in China 1905 Siemens Brasil is established 1924 Siemens India Ltd. is established 1961 Exports grow over 1 billion DM for first time in history 1968 Siemens surpasses the 100 country mark 1970 Establishment of Siemens Corporation, USA 1994 Siemens Ltd. China is established in Beijing

Werner von Siemens From workshop to global partner in 190 countries

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Siemens in Chile Presence for over a century

INGELSAC takes over Siemens’s represen-tation in Chile

Siemens S.A. is created

Siemens - Schuckert Ltda. was established in Valparaíso

Siemens S.A. integrates with the Mercosur

Siemens is represented in Santiago by Gildemeister

1949 1996 1907 1983 2001

Siemens - Schukert’s main office moves to Santiago

1912

Company is renamed as Siemens-Schukert Ltda. Cía. de Electricidad, Santiago

1921

Siemens S.A. integrat-es the Austral-Andina cluster

2008

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Divisions

Fossil Power Generation

Wind Power

Solar & Hydro

Oil & Gas

Energy Service

Power Transmission

Divisions

Imaging & Therapy Systems

Clinical Products

Diagnostics

Customer Solutions

Divisions

Industry Automation

Drive Technologies

Customer Services

Divisions

Rail Systems

Mobility and Logistics

Low and Medium Voltage

Smart Grid

Building Technologies

OSRAM

Siemens has answers Four Sectors close to the customer

Energy Healthcare Industry Infrastructure & Cities

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Top performance in six Divisions

Siemens Energy Sector Clean energy for the world

Fossil Power Generation

(E F)

Wind Power

(E W)

Solar & Hydro

(E X)

Oil & Gas

(E O)

Energy Service

(E S)

Power Transmission

(E T)

Additional

200 MW through

modernization in 2011

World record

800 kV for direct current

transmission

World record

33.9% efficiency for PV with

concentrated photovoltaic module

Deep-sea capable

36 kV Seabed power

distribution at depths of up to 3,000 m

World record

60.75% efficiency for

combined cycle power plants

New performance dimensions

6 MW for wind turbines

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Oil & Gas and Industrial Applications Services Service at a Glance

OEM1) service market growth is 3.7%2)

Major growth is foreseen in the gas turbine market due to heavy demand in Oil & Gas and Power Generation industry.

OEM1) market splits into 35% Oil & Gas, 15% Power Generation and 50% Industry.

Service for Siemens Oil & Gas and Industrial Applications (OEM)1)

Comprehensive service for gas turbines (< 50 MW), steam turbines (< 250 MW), compressors, generators and fans

Service Portfolio: Standard Business

Spare Parts business Overhauls & Repairs

Advanced Business Modernization & Upgrades Long Term Programs Remote Operational Service

Field Service Training Consulting

4,593 employees

~35,000 machines installed in 179 countries

28 service shops (incl. 19 Product Competence Centers)

2) CAGR FY11 - FY17 (Compound Annual Growth Rate) 1) Original Equipment Manufacturer

All figures based on FY11 Forecast Model

Portfolio

Market

Key figures (fiscal year 2012)

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Alstom ABB

Alstom Power

Alstom

KWU

Power Generation

Industrial Applications

Siemens Steam Turbines Different Cultures and Technologies

KWU AG

2000 1990 1980 1970 1960 2003

Westinghouse

Mannesmann Demag

Delaval DemagDelaval

ABB

GEC Alsthom

Alsthom

GEC

BBC

ASEA

Industrial Segment

Ruston

STAL LAVAL

AEG KANIS AKZ

Industrie

Turbinen

AEG

2006

KKK

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Our Worldwide Network: 19 Competence Centers and 9 Service Shops

Aberdeen

Qeshm

Krasnodar

Service Shop

Bahía Blanca

Adelaide

Querétaro

Lincoln*

Wadeville

Huludao*

Product Competence Center (PCCs)

Trenton

Hengelo*

Finspång*

* Operated by Oil & Gas Division

Jundiai

Duisburg

Germany

Nuremberg

Essen

Leipzig

Zweibrücken

Oberhausen

Frankenthal

Bad Hersfeld

Vadodara

Brno

Helsingør

Hamilton

Houston Dammam

Barcelona

Pune

Bangalore

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Tighter emission regulations

Increased ecological awareness

Current situation Challenges to come

Environmental Power Productive

Higher energy prices

Increased efficiency requirements

Mineral prices rising

Pressure to keep productive processes running

Reduce outage times

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What are your concerns? Customers Needs

High Quality Maintenance

Availability

Maintain Asset Integrity

Responsiveness

Reduced Inventory

Non-Performance Penalties

More Risk to OEM

Simplified Business

Reliability

Planning and

Outages Improved

Performance Predictable

Service Costs

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Managed Maintenance

Strategy

Training

What can you get Service Portfolio

Complete Service Solution

Modernisations & Upgrades

Performance & Reliability Collaborative advanced planning and shutdown optimisation

Technical Support

Field Service

Repairs & Overhauls

Spare Parts

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Modernizations & Upgrades Optimize design to maximize efficiency, performance and reliability

Footprints New turbine wheel design for BF, AF & CF for performance enhancement Power increase / reduction

Steam Turbine: steam path redesign Compressor: Set of gears, redesigned impeller

New Scrollhousing Design for SFM New Shaft Design and Bearing for Schiele Blowers: for easier maintenance S5 to S7: Improved system diagnostics, you can save trends for a long term

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Bild

Footprint Benefits!

• Low total cost - Complete renewal

of older (>20yrs) machines can be

more economical than repair

• Min. standstill times

• Min. adaptions required

• Machine update to latest standard

• Reduced re-training required

Reasons for a Footprint! • Optimise to new operating data • Expired service life of highly

stressed components •Machine exchange to minimise

downtime during revision

Bild

Bild

What is a Footprint? Replacement machine to new standard avoiding major changes to: • foundation • working machine • steam supply pipework

Footprints Same machiene, same interface

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Spare Parts Latest state-of-the-art

OEM Spare Parts Benefits! Ensure the availability of your equipment Latest technology according to OEM design

Reasons for OEM Spare Parts! Only source for 100% of the parts required Full support for the former KK&K, Schiele range of steam turbines and compressors

Our Philosophy Availability of Spare Parts on the highest state-of-the-art for machines build since 1950 Extensive stocks for immediate delivery Manufacturing Penetration up to 80%

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Repairs & Overhauls OEM Quality & Standard

Full project management for complete repair & overhaul process, from pre-engineering to final re-commissioning

Factory and on-site repair & overhaul Supply of parts: performance maintenance,

parts for initial and replenishment stock

A comprehensive portfolio of overhaul products, from minor items to major assemblies, onsite repair or workshop overhaul are available.

In house repairs of all components

On site repairs through FS personnel

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Maintenance Failure probability as ƒ (operating hours)

Phase 1: Initial operating period with mainly time-independent disturbances

Phase 2: Main operating period with mainly foreseeable, constant wear and tear

Phase 3: Period of increasing life expenditure

: human factors, etc.

: Aging of material, etc

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Long Term Program (LTP) Brief Product Description

Remote Diagnostic

Service

Framework/ Call-Off

Supportive LTP

Preventive LTP

Corrective LTP

Options

Ability to monitor equipment and fix some errors remotely. Delivery of either Basic Advanced or Premium report dependant upon package purchased.

Provision of 24/7 helpdesk with expert support

Agreed T&C’s. Pricing structure for Spares, Field Service and Overhauls

Basic cover:

24/7 hour global helpdesk

Engineering Support

Project manager

Remote Diagnostic Service

As supportive LTP with all scheduled maintenance such as Periodic Inspection, Minor & Major Overhaul

Remote Diagnostic Service Premium

Maintenance Schedule at Extended Service Intervals

Applies only to high-power output gas turbines

• Trainings

• Resident Engineer

• Call off for field service

• Availability guarantee

• Special tools & instruments

• Driver unit

LTP Product Portfolio

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Remote Diagnostic Service In a nutshell

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LTP service concept Benefits for the Customer

Priority for troubleshooting assistance

Reduce emergency services

Close relation to supplier

Direct access to OEM expertise

Pricing agreement & Predictable Budget

Predictable maintenance cost

Improved availability, reliability of equipment

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Service for the new Challenges Siemens Turbines and Compressor

Tomás Nava A. – Head of Service Business Unit [email protected]

César Osses C. – Service North and Centre Areas [email protected]

Marcelo Vila T. – New Units Department [email protected]

[email protected]

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