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Greetings & Introductions

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Learn how to greet and to introduce people in business situation and at social gatherings.


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Greetings & Introductions

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Rules of Introduction

• Stand up• Smile

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Rules of Introduction (cont.)

• Always shake hands firmly.• Make eye contact.• Repeat other person’s name.

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How to introduce a client to your supervisor:

• Look at and say the customer's name first.

• Then look at your supervisor and say his/her name.

• Example:“Phillip Parker, I would like you

to meet our department manager, James Smith.”

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How to introduce your supervisor to a job candidate:

• Look at and say your supervisor's name first.

• Then look at the job candidate and say his/her name.

• Example:“Bob Jones, I would like you to meet

Wendy Thomas, who has just graduated from ABC University.”

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Other Introduction Rules:

• When appropriate, repeat their names and try to mention something of mutual interest.– Example:

“Mr. Jones, our company vice president, is also a graduate of ABC University.”

• Business introductions are based on rank rather than gender.

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Question 1-May I address a business person by his/her first name?

• Answer: Only if the person requests that you do so.

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Question 2-What title do I use when addressing a businesswoman?

• Answer: Use the term “Ms.” If she prefers “Mrs.” she may tell you at that time.

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Question 3- When a man is introduced to a woman in a business setting, who should initiate the handshake?

• Answer: Either one—times have changed!

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Question 4-Is it appropriate for me to be on a first name basis with my supervisor?

• Answer: It is the preference of the person being addressed. When in doubt, use the person’s last name.

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Question 5-What is the best way to remember the name of someone I have just met?

• Answer: Repeat the person’s name, and try to use the name at least once during your conversation. Ms.


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Question 6-What do I do if I forget a person’s name?

• Answer: Welcome the person with a handshake, and reintroduce yourself. (In most cases the person will respond with his/her name.)

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Question 7-What do I do if someone addresses me by the wrong name?

• Answer: Simply restate your name.

It’s John Mitchell.

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The Six Most Commonly Made Business

Introduction Faux Pas1. Wearing your name tag on

the left rather than the right side.


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Faux Pas (cont.)

2. Remaining seated rather than standing when someone approaches you.

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Faux Pas (cont.)

3. Not repeating the name of the person you’ve just met and using it at least once during the conversation.

How’s business,

Mr. Jones?

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Faux Pas (cont.)

4. For men: shaking a woman’s “fingers” rather than her hand.

5. For a woman: giving a “dead fish” handshake, rather than one that is firm.

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Faux Pas (cont.)

6. For women: not shaking hands with business associates you meet outside a business setting.

Nice to see you.

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You will add confidenceand poise to your

business introductions and gain a competitive edge if you…

Know the guidelines!

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