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GRIEVANCESHANDLING

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Definition:Grievances means any discontent or

dissatisfaction, whether expressed or not and

whether valid or not, arising out of anythingconnected with the company that an employee

thinks, believes or even feels is unfair, unjust or

inequitable

- Michael J. Jucius

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Features Any form of discontent or dissatisfaction with any

aspect of the organization

Dissatisfaction must arise out of employment andnot due to personal or family problems

Discontent can arise of real or imaginary reasons.

The discontent may be voiced or unvoiced

Thus grievance is traceable to perceived nonfulfillment of ones expectations from theorganization

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Causes of Grievances1. Grievances resulting from working

conditions

2. Grievances resulting from ManagementPolicy

3. Grievances resulting from allegedviolation

4. Grievances resulting from personalmaladjustment

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1. Grievances resulting from

Working Conditions Improper matching of worker with the job

Changes in schedules or procedures

Non-availability of proper tools, machinesand equipments

Tight production standards

Bad physical conditions of workplace Failure to maintain proper discipline

Poor relationship with the supervisor

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2. Grievances resulting from

Management Policy Wages

Leave

Overtime Seniority

Transfer

Promotion, demotion and discharges

Lack of career planning and employeedevelopment

Hostility towards a labour union.

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3. Grievances resulting from

alleged violation The Collective Bargaining agreement

Central or State laws

Past practice

Company rules

Managements responsibility

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4. Grievances resulting from

personal maladjustment

Over-ambition

Excessive self-esteem

Impractical attitude to life

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Effects

On production

Low quality of production

Low quantity of production and productivity Increase in wastage of material, spoilage /

breakage of machinery

Increase in the cost of production per unit

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On the employees

Increase the rate of absenteeism and turnover

Reduces the level of commitment, sincerity andpunctuality

Increases the incidence of accidents

Reduces the level of employee morale

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On the managers

Strains the superior subordinate relations

Increases in discipline cases Increases in unrest and thereby machinery to

maintain industrial peace.

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Benefits of Grievance Procedure Management can learn more about them and try corrective

action

Management catches and solves a grievance before it

becomes a dispute A formalised means of emotional release for their

dissatisfactions.

Helps in maintaining a good work culture

Acts as a check upon arbitrary and capricious management

action.

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Ways to identify Grievances of

employees

Exit interview

Gripe Boxes

Opinion Surveys

Open-door Policy

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Steps in grievance procedure Identify grievances

Define correctly

Collect data

Analyze and solve

Prompt redressal

Implement and follow up

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Grievance committee

HOD

Supervisor

Foreman

Worker

Model

grievanceprocedure

Manager

Appeal against within a week