gri standards content index in accordance with the core ......organizational profile gri standard...
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GRI Standards Content Index -
in accordance with the CORE option (self-declared)
Reporting period: 2019-2020
Lexicon : URD 2019 – Total’s Universal Registration Document (Annual Report)
CC 2019 – Total’s Climate report HR 2018 – Total’s Human rights briefing paper
SP – Sustainable Performance website Correspondence between the GRI standards and the Sustainable Development Goals was established following the SDG Compass inventory of relevant business indicators against SDGs.
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Contents
GENERAL DISCLOSURES ................................................................................................................................ 4
Organizational Profile ............................................................................................................................... 4
Strategy ..................................................................................................................................................... 5
Ethics and integrity ................................................................................................................................... 5
Governance ............................................................................................................................................... 5
Stakeholder Engagement .......................................................................................................................... 7
Reporting practice ..................................................................................................................................... 8
MATERIAL TOPICS ........................................................................................................................................ 8
Economic performance ............................................................................................................................. 8
Material topic: Economic performance ................................................................................................ 8
Material topic: Market presence including local content ..................................................................... 9
Material topic: Indirect economic impacts ......................................................................................... 10
Material topic: Procurement practices ............................................................................................... 10
Business ethics ........................................................................................................................................ 10
Material topic: Anti-corruption ........................................................................................................... 10
Material topic: Anti-competitive behavior ......................................................................................... 11
Environment ........................................................................................................................................... 12
Material topic: Materials .................................................................................................................... 12
Material topic: Energy ......................................................................................................................... 13
Material topic: Water .......................................................................................................................... 14
Material topic: Biodiversity ................................................................................................................. 15
Material topic: Emissions .................................................................................................................... 16
Material topic: Effluents and waste .................................................................................................... 17
Material topic: Environmental compliance......................................................................................... 18
Labor and decent work ........................................................................................................................... 18
Material topic: Employment ............................................................................................................... 18
Material topic: Labor/management relations .................................................................................... 19
Material topic: Freedom of association and collective bargaining ..................................................... 20
Material topic: Occupational health and safety ................................................................................. 20
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Material topic: Training and education .............................................................................................. 21
Material topic: Diversity and equal opportunity ................................................................................ 22
Material topic: Non-discrimination ..................................................................................................... 23
Human rights ........................................................................................................................................... 23
Material topic: Child labor .................................................................................................................. 23
Material topic: Forced or compulsory labor ....................................................................................... 24
Material topic: Security practices ....................................................................................................... 25
Material topic: Rights of indigenous people ....................................................................................... 25
Material topic: Human rights assessment .......................................................................................... 26
Communities ........................................................................................................................................... 26
Material topic: Local communities ..................................................................................................... 26
Material topic: Public policy ................................................................................................................ 27
Material topic: Socioeconomic compliance ........................................................................................ 28
Supply chain ............................................................................................................................................ 28
Material topic: Supplier environmental assessment .......................................................................... 28
Material topic: Supplier social assessment ......................................................................................... 29
Customers ............................................................................................................................................... 29
Material topic: Customer health and safety ....................................................................................... 29
Material topic: Marketing and labelling ............................................................................................. 30
Material topic: Customer Privacy ....................................................................................................... 30
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GENERAL DISCLOSURES Organizational Profile
GRI Standard Disclosure Sources Related SDG 102-1 Name of the
organization TOTAL S.A.
102-2 Activities, brands, products, and services
URD 2019 p.4 – 1.1.2 2019 Key Group figures; p.7 – 1.2 An ambition: become the responsible energy major; p. 8 – 1.3 Advantages that allow the Group to stand out in a changing energy world
102-3 Location of headquarters
URD 2019 p. 20 – 1.5.2 TOTAL S.A., parent company of the Group and its subsidiaries
102-4 Location of operations
URD 2019 p. 10 – 1.3.2 A differentiating geographic presence; p. 375 – Note 18 Consolidation scope
102-5 Ownership and legal form
URD 2019 p.7 – 1.1.2 2019 Key Group Figures; Shareholding structure ; p. 20 – 1.5.2 TOTAL S.A., parent company of the Group and its subsidiaries; p.267 – 6.4 Shareholders
102-6 Markets served URD 2019 p. 31-73 – Business overview for fiscal year 2019: p. 32 – 2.1 Integrated gas, renewables & power segment; p. 40 – 2.2 Exploration & Production segment; p. 47 - 2.3 Upstream hydrocarbons activities; p. 60 - 2.4 Refining & chemicals segment; p.67 - 2.5 Marketing & services segment
102-7 Scale of the organization
URD 2019 p.4 – 1.1.2 2019 key Group figures ; p. 22 – 1.6.1 2019 results
102-8 Information on employees and other workers
SP – Employment and social inclusion > Attracting and retaining talents SP – Social indicators
102-9 Supply chain SP – Supply chain 102-10 Significant changes
to the organization and its supplier chain
URD 2019 p. 30 - 1.6.4 Significant changes ; p. 295 – Note 2 Changes in the Group structure
102-11 Precautionary principle or approach
URD 2019 p. 95 – 3.3.3 Risk assessment and management Note: the precautionary approach or principle is not addressed separately, it is integrated in Total’s risk management processes.
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102-12 External initiatives Total’s Code of conduct SP – Becoming the responsible energy major SP - Total and the SDGs SP – Support to global initiatives
102-13 Memberships of associations
CC 2019 – p.49 Total and industry association
Strategy GRI Standard Disclosure Sources Related SDG 102-14 Statement from
senior decision-maker
CC 2019 – p. 5 Patrick Pouyanné’s foreword HR 2018 – p. 5 Message from the chairman and CEO SP – Becoming the responsible energy major
102-15 Key impacts, risks and opportunities
SP – Challenges identification URD 2019 p. 82 – 3.1 Risk factors SP – Indicators
Ethics and integrity GRI Standard Disclosure Sources Related SDG 102-16 Values, principles,
standards, and norms of behavior
Total’s Code of conduct Total’s Integrity Guide
102-17 Mechanisms for advice and concerns about ethics
Total’s Code of conduct p. 44 – Speaking up
Governance GRI Standard Disclosure Sources Related SDG 102-18 Governance
structure URD 2019 p.19 – 1.5.1 A Board of Directors fully committed to the Company’s strategic orientations
102-19 Delegating authority
URD 2019 p. 159 – 4.1.5.2 Executive Committee and Group Performance Management Committee
102-20 Executive-level responsibility for economic, environmental, and social topics
URD 2019 p. 20 – 1.5.3 An operational structure Climate is integrated to the Strategy-Innovation which is directly represented at the Executive Committee. The People and Social Responsibility Executive Vice President is also a member of the Executive Committee and embraces 4 key-sectors: Human Resources; Health, Safety and Environment; Security; and Civil Society Engagement. In addition, the Total’s Ethics Committee sits independently and directly reports to the Chairman.
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102-21 Consulting stakeholders on economic, environmental, and social topics
SP – Employment and social inclusion > Promoting social dialogue SP – Value creation for host regions > Local stakeholders engagement SP – Human rights
102-22 Composition of the highest governance body and its committees
URD 2019 p. 130-141 – 4.1 Administration and management bodies
102-23 Chair of the highest governance body
URD 2019 p. 159 – 4.1.5.1 Unified Management Form
102-24 Nominating and selecting the highest governance body
URD 2019 p. 130-133 – 4.1.1 Composition of the Board of Directors
102-25 Conflicts of interest URD 2019 p. 142 – 4.1.1.2 Absence of conflicts of interest or convictions
102-26 Role of the highest body in setting purpose, values, and strategy
URD 2019 p.19 – 1.5.1 A Board of Directors fully committed to the Company’s strategic orientations
102-27 Collective knowledge of highest governance body
URD 2019 p. 146 – 4.1.1.6 Training of directors and knowledge of the Company
102-28 Evaluating the highest governance body's performance
URD 2019 p. 158 – 4.1.4 Assessment of the Board of Directors’ practices
102-29 Identifying and managing economic, environmental, and social impacts
URD 2019 p. 153 – 4.1.2.3 Committees of the Board of Directors
102-30 Effectiveness of risk management processes
URD 2019 p. 153 – 4.1.2.3 Committees of the Board of Directors > The Audit Committee
102-31 Review of economic, environmental, and social topics
URD 2019 p. 157 – 4.1.2.3 Committees of the Board of Directors > The Strategy & CSR Committee
102-32 Highest governance body’s role in sustainability reporting
URD 2019 p. 151 – 4.1.2.2 Activity of the Board of Directors in 2019 The Board of Directors approved on March 18th 2020 the various chapters of the Universal Registration Document 2019, including the consolidated statement of non-financial performance.
102-33 Communicating critical concerns
URD 2019 p. 155 – 4.1.2.3 Committees of the Board of Directors > The Governance and Ethics Committee
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102-35 Remuneration policies
URD 2019 p. 169 – 195 - 4.3 Compensation for the administration and management bodies
102-36 Process for determining remuneration
URD 2019 p. 169 – 195 - 4.3 Compensation for the administration and management bodies
102-37 Stakeholders’ involvement in remuneration
URD 2019 p. 171 – 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019
102-38 Annual total compensation ratio
URD 2019 p. 183 - 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019 > Compensation ratios
102-39 Percentage increase in annual total compensation ratio
URD 2019 p. 183 - 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019 > Compensation ratios
Stakeholder Engagement GRI Standard Disclosure Sources Related SDG 102-40 List of stakeholder
groups SP – Stakeholder relationships
102-41 Collective bargaining agreements
SP – Employment and social inclusion > Promoting social dialogue SP – Social indicators
102-42 Identifying and selecting stakeholders
SP – Stakeholder relationships SP – Employment and social inclusion > Promoting social dialogue SP – Human rights SP – Value creation for host regions > Local stakeholders engagement
102-43 Approach to stakeholder engagement
SP – Employment and social inclusion > Promoting social dialogue SP – Human rights SP – Value creation for host regions > Local stakeholders engagement
102-44 Key topics and concerns raised
SP – Challenges identification
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Reporting practice GRI Standard Disclosure Sources Related SDG 102-45 Entities included in
the consolidated financial statements
URD 2019 p. 375 – Note 18 Consolidation scope
102-46 Defining report content and topic Boundaries
SP – Challenges identification SP – Reporting scopes and methods
102-47 List of material topics
SP – Challenges identification
102-48 Restatements of information
URD 2019 p. 295 – Note 2 Changes in the Group structure SP – Reporting scopes and methods
102-49 Changes in reporting
URD 2019 p. 295 – Note 2 Changes in the Group structure SP – Challenges identification SP – Reporting scopes and methods
102-50 Reporting period Year 2019 (1st of January to 31st December) 102-51 Date of most recent
report Universal Registration Document 2019 published on March 23rd 2020
102-52 Reporting cycle Annual 102-53 Contact point for
questions regarding the report
102-54 Claims of reporting in accordance with the GRI Standards
This report has been prepared in accordance with the GRI Standards: Core option.
102-55 GRI content index SP – Global reporting initiative 102-56 External Assurance SP – Assurance report on non-financial
statement URD 2019 p. 200 – (Corporate Governance) 4.5 Statutory auditors’ report on related party agreements ; p. 282 – 8.1 Statutory auditors’ report on the Consolidated Financial Statements; p. 440 – 10.1 Statutory auditors’ report on the financial statements
MATERIAL TOPICS Economic performance
GRI Standard Disclosure Sources SDG
Material topic: Economic performance 103-1 Explanation of the
material topic and its boundary
URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report SP – Challenges identification
103-2 The management approach and its components
URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report SP – Becoming the responsible energy major
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103-3 Evaluation of the management approach
URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report SP – Creating and sharing value
201-1 Direct economic value generated and distributed
URD 2019 p. 23 – 1.6.1.2 2019 Group results; p.286 – 8.2 Consolidated statement of income; p.288 – 8.4 Consolidated balance sheet; p.336 – Note 10 Payroll, staff and employee benefits obligations; p.421 – 9.3 Report on the payments made to governments SP - Creating and sharing value
201-2 Financial implications and other risks and opportunities due to climate change
SP – Climate > Strategy > Risk management URD 2019 p. 84 – 3.1.2 Climate challenges CDP Climate 2020 p. 16 Risk Disclosure
201-3 Defined benefit plan obligations and other retirement plans
URD 2019 p. 336 – Note 10 Payroll, staff and employee benefits obligations
201-4 Financial assistance received from government
Non available Based on existing information, Total does not currently receive significant assistance from governments in the countries in which it operates.
Material topic: Market presence including local content 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP – Value creation for host countries URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-2 The management approach and its components
SP – Value creation for host countries > Fostering the economic development of the regions URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-3 Evaluation of the management approach
SP – Value creation for host countries SP – Creating and sharing value
202-1 Ratios of standard entry level wage by gender compared to local minimum wage
Non available See Total’s compensation policy . A large majority of employees benefit from laws that guarantee a minimum wage and whenever this is not the case, the Group’s policy ensures that compensation is above the minimum wage observed locally.
202-2 Proportion of senior management hired from the local community
SP – Employment and social inclusion > Promoting equal treatment of employees and banning discrimination SP – Social indicators
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Material topic: Indirect economic impacts 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP – Value creation for host countries URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-2 The management approach and its components
SP – Value creation for host countries URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-3 Evaluation of the management approach
SP – Value creation for host countries SP – Creating and sharing value
203-1 Infrastructure investments and services supported
SP – Creating and sharing value SP – Value creation for host countries
203-2 Significant indirect
economic impacts SP – Creating and sharing value SP – Value creation for host countries
Material topic: Procurement practices 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP – Contractors and suppliers
103-2 The management approach and its components
SP – Contractors and suppliers
103-3 Evaluation of the management approach
SP – Contractors and suppliers > The Group’s policy applied to the supply chain
204-1 Proportion of spending on local suppliers
Not available The company has a “local content” policy but does not report on the proportion of spending on local suppliers. SP – Supply chain SP – Value creation for host countries > Fostering the economic development of the regions
Business ethics GRI Standard Disclosure Sources SDG
Material topic: Anti-corruption 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 16 – Integrity – Fraud and corruption SP – Challenges identification SP – Business Ethics > Fighting corruption
103-2 The management approach and its components
SP – Business Ethics > Fighting corruption SP – Business Ethics > Prevention and fight against corruption leaflet SP – Business Ethics > Total’s integrity guide
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103-3 Evaluation of the management approach
SP – Business Ethics > Fighting corruption
205-1 Operations assessed for risks related to corruption
SP – Business Ethics > Fighting corruption URD 2019 p. 88 – 3.1.5 Risks relating to operations > Business ethics
205-2 Communication and training about anti-corruption policies and procedures
SP – Business Ethics > Fighting corruption
205-3 Confirmed incidents of corruption and actions taken
URD 2019 p. 101 – 3.5 Legal and arbitration proceedings
Material topic: Anti-competitive behavior 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 16 – Integrity – Fraud and corruption SP – Business Ethics > Total’s integrity guide SP – Challenges identification SP – Business Ethics
103-2 The management approach and its components
SP – Business Ethics SP – Business Ethics > Total’s integrity guide
103-3 Evaluation of the management approach
SP – Business Ethics
206-1 Legal actions for anti-competitive behavior, antitrust, and monopoly practices
URD 2019 p. 101 – 3.5 Legal and arbitration proceedings
Material topic: Tax 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP – Business Ethics > Fighting tax evasion
103-2 The management approach and its components
SP – Business Ethics > Fighting tax evasion SP – Total’s approach to tax
103-3 Evaluation of the management approach
SP – Business Ethics > Fighting tax evasion
207-1 Approach to tax SP – Total’s approach to tax SP – Business Ethics > Fighting tax evasion
207-2 Tax Governance, control and risk management
URD 2019 p. 87 – 3.1.4 Geopolitics and development in the world > development in regulations; p. 98 – 3.3.4 Main characteristics of the internal control and risk management procedures relating to
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the preparation and processing of accounting and financial information ; p. 155 – 4.1.2.3 Committees of the Board of Directors – the Audit Committee Each year, the Group VP of Tax presents to the Audit Committee the group’s fiscal position, with a review of the main risks and litigations the group faces. The audit Committee and the Board of Directors are in full support of the Group’s approach to tax. The application of the Group’s tax policy is regularly discussed during the presentations to the Audit Committee. The management of tax risks, as well as the correct application of the Group’s tax policy, are fully integrated in the Group’s risk management process.
207-3 Stakeholder engagement and management concerns related to tax
SP – Business Ethics > Fighting tax evasion
207-4 Country-by-country reporting
Non available. Total publishes an annual report covering the payments made by the Group’s extractive affiliates to governments country by country and project by project. Such payments include taxes levied on income, production or profits. In 2019, the extractive affiliates accounted for 71% of the Group’s consolidated income tax charge. Since 2017, Total also files a country by country reporting to the French tax authorities, which can be exchanged with foreign tax administrations.
Environment GRI Standard Disclosure Sources SDG
Material topic: Materials 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2 The management approach and its components
SP – Environment > Promoting a better use of natural resources by supporting the circular economy
103-3 Evaluation of the management approach
SP – Environment > Promoting a better use of natural resources by supporting the circular economy
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SP – Environmental indicators 301-1 Materials used by
weight or volume Non available Hydrocarbons (oil and gas) are the main raw material used by Total in its activities. They are consumed in Total’s processes. Total has developed energy efficiency programs to limit its own energy consumption.
301-2 Recycled input materials used
SP – Environment > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
301-3 Reclaimed products and their packaging materials
SP – Environment > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
Material topic: Energy 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP - Climate SP – Reporting scope and method
103-2 The management approach and its components
SP - Climate > Targets and metrics to measure climate-related risks and opportunities CC 2019 – p. 38 Curtailing emissions from our sites; p. 45 Energy efficiency: supporting our customers as they reduce their emissions
103-3 Evaluation of the management approach
SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
302-1 Energy consumption within the organization
SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators CDP Climate 2020 p. 63 Energy related activities
302-2 Energy consumption outside the organization
URD 2019 p. 38 – 2.1.4 Natural and gas and electricity marketing and trading; p. 69 - 2.5.2 Sales of petroleum products CDP Climate 2020 p. 43 Low-Carbon products Total’s activities as an energy company spread from producing, transforming and marketing energy. Energy used outside the organization is thus mainly that of Total’s end customers.
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302-3 Energy intensity SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
302-4 Reduction of energy
consumption SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
302-5 Reductions in
energy requirements of products and services
SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
Material topic: Water 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2 The management approach and its components
SP – Environment > Limiting the environmental footprint
103-3 Evaluation of the management approach
SP – Environment > Limiting the environmental footprint SP – Environmental indicators
303-1 Interactions with water as a shared resource
SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2020 p. 4 Dependence (to water) ; p. 22 Risk identification and assessment procedures; p.42 Governance
303-2 Management of water discharge-related impacts
SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2020 p. 18 Potential water pollutants management procedures
303-3 Water withdrawal SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2020 p. 9 Water withdrawn, discharged and consumed
303-4 Water discharge SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2020 p. 9 Water withdrawn, discharged and consumed
303-5 Water consumption SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2020 p. 9 Water withdrawn, discharged and consumed
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Material topic: Biodiversity 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2 The management approach and its components
SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Biodiversity Brochure 2018 p. 7
103-3 Evaluation of the management approach
SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Impacts are assessed using environmental impact assessments (EIAs) which include biodiversity baselines. Both actions form part of the standard biodiversity management procedures as per the Group Biodiversity Policy requirement.
304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Identification of sensitive biodiversity areas are achieved through an internal GIS (Geographical Information System) tool using UNE-WCMC biodiversity data, field surveys and monitoring. Full avoidance of certain biodiversity priority areas and activities is applied:
- Total does not conduct oil and gas exploration or extraction operations at natural sites included on the UNESCO World Heritage List (at December 31, 2019).
- Total does not conduct any oil exploration activities in Arctic sea ice.
Total develops biodiversity action plans for operated production sites located in the most sensitive protected areas corresponding to International Union for Conservation of Nature (IUCN) I to IV and Ramsar protected areas.
304-2 Significant impacts of activities, products, and services on biodiversity
SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Biodiversity Brochure 2018 p. 11 – Our initiatives
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304-3 Habitats protected or restored
SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations SP – Value creation for host countries > Engaging in citizenship initiatives : the Total Foundation Program (Forest and climate) Biodiversity Brochure 2018 p. 11 – Our initiatives
304-4 IUCN Red List species and national conversation list species with habitats in areas affected by operations
Non available Total develops biodiversity action plans for its operated production sites located in the most sensitive protected areas corresponding to International Union for Conservation of Nature (IUCN) I to IV sites or Ramsar Convention (wetlands) protected areas.
Material topic: Emissions 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP – Climate SP - Environment SP – Reporting scope and method
103-2 The management approach and its components
SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Environment > Limiting the environmental footprint CC 2019 p. 30 Controlling Methane Emissions; p. 38 – Curtailing emissions from our sites
103-3 Evaluation of the management approach
SP – Climate > Targets and metrics to measure climate-related risk and opportunities SP – Climate indicators SP – Environment > Limiting the environmental footprint SP – Environmental indicators
305-1 Direct (scope 1) greenhouse gas emissions
SP – Climate > Targets and metrics to measure climate-related risk and opportunities SP – Climate indicators CDP Climate 2020 p. 36 Targets and performance
305-2 Energy indirect (scope 2) greenhouse gas emissions
SP – Climate > Targets and metrics to measure climate-related risk and opportunities SP – Climate indicators CDP Climate 2020 p. 36 Targets and performance
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305-3 Other indirect (scope 3) greenhouse gas emissions
SP – Climate > Targets and metrics to measure climate-related risk and opportunities SP – Climate indicators CDP Climate 2020 p. 50 Scope 3 emissions data
305-4 GHG emissions intensity
SP – Climate > Targets and metrics to measure climate-related risk and opportunities SP – Climate indicators
305-5 Reduction of greenhouse gas emissions
SP – Climate > Targets and metrics to measure climate-related risk and opportunities CC 2019 p. 30 Controlling Methane Emissions; p. 38 – Curtailing emissions from our sites CDP Climate 2020 p. 49 Emissions data
305-6 Emissions of ozone-depleting substances (ODS)
Non available ODS emissions are non-material for Total
305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions
SP – Environment > Limiting the environmental footprint SP – Environmental indicators
Material topic: Effluents and waste 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2 The management approach and its components
SP - Environment SP – Environment > Limiting the environmental footprint > Promoting a better use of natural resources by supporting the circular economy
103-3 Evaluation of the management approach
SP – Environment > Limiting the environmental footprint > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
306-1 Water discharge by quality and destination
SP – Environmental indicators CDP Water 2020 p. 14 Water discharge by destination; p. 20 Water pollutants
306-2 Waste by type and
disposal method
SP – Environmental indicators
306-3 Significant spills
SP – Health and safety > Preventing the occurrence of major industrial accidents SP – Environment > Preventing risk of accidental pollution
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SP – Environmental indicators 306-4 Transport and
hazardous waste SP – Environmental indicators
306-5 Water bodies
affected by water discharges and/or runoff
SP – Environmental indicators CDP Water 2020 p. 18 Water-related detrimental impacts
Material topic: Environmental compliance 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP – Climate SP - Environment SP – Reporting scope and method
103-2 The management approach and its components
SP – Climate SP - Environment
103-3 Evaluation of the management approach
SP – Climate SP - Environment
307-1 Non-compliance with environmental laws and regulations
URD 2019 p.101 3.5 Legal and arbitration proceedings CDP Water 2020 p. 17 Compliance impact The amounts of environmental fines and penalties are not publicly reported but are tracked internally through an internal performance indicator, following Total’s methodology for recording environmental penalties (fines imposed by the local administrative authorities to which a site is subject).
Labor and decent work GRI Standard Disclosure Sources SDG
Material topic: Employment 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion URD 2019 p. 11 – 1.3.3 Employees committed to better energy
103-2 The management approach and its components
SP – Employment and social inclusion > Attracting and retaining talents URD 2019 p. 11 – 1.3.3 Employees committed to better energy
103-3 Evaluation of the management approach
SP – Employment and social inclusion > Attracting and retaining talents SP – Social indicators
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In order to improve the Group’s social performance, employees’ expectations are regularly addressed, for instance through the Total survey, an employees’ satisfaction survey carried out every two years.
401-1 New employee hires and employee turnover
SP – Social indicators
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
Non available While Total reports on its workforce breakdown by employment contract (9 038 employees out of 107 776 Total workforce in 2019), it does not report on benefits that are not provided to temporary employees.
401-3 Parental leave
SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of work Maternity leave is available for all female employees within the Group. In 2019, 1074 women took maternity leave within the Group and 872 (81%) of them had a pay rise when they returned to work as a result of pay rise policies applicable generally in the Group.
Material topic: Labor/management relations 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion URD 2019 p. 11 – 1.3.3 Employees committed to better energy
103-2 The management approach and its components
SP – Employment and social inclusion > Promoting social dialogue RD 2018 p. 11 – 1.3.2 Employees committed to better energy
103-3 Evaluation of the management approach
SP – Employment and social inclusion > Promoting social dialogue SP – Social indicators
402-1 Minimum notice periods regarding operational changes
Non available This information depends upon local working conditions and regulations in the 130 countries in which Total operates, hence it is not aggregated at Group level. Group policies are adapted by subsidiaries and entities based on local parameters.
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Material topic: Freedom of association and collective bargaining 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion URD 2019 p. 11 – 1.3.3 Employees committed to better energy SP – Supply chain
103-2 The management approach and its components
SP – Employment and social inclusion > Promoting social dialogue URD 2019 p. 11 – 1.3.3 Employees committed to better energy SP – Supply chain Human rights guide p. 21 Collective bargaining and freedom of association
103-3 Evaluation of the management approach
SP – Employment and social inclusion > Promoting social dialogue SP – Social indicators SP – Supply chain > The Group’s policy applied to the supply chain
407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
Non available The right to freedom of association and collective bargaining is a fundamental human right in the workplace as defined in the Universal Declaration of Human Rights and in the fundamental Conventions of the ILO. Total complies with these international standards and has identified human rights at work as a salient human rights issue. In order to sensitize its employees to the ILO fundamental Conventions, Total launched in 2019 a mandatory e-learning related to them. So far, more than 10 000 employees have followed this training. Moreover, human rights at work is part of the framework used in the ethical assessments carried out worldwide by the Ethics Committee, the Human Rights department and a third party. Based on findings, subsidiaries define and implement action plans and monitoring measures as needed. URD 2019 p. 108 – 3.6.4.2 Procedures for assessing suppliers
Material topic: Occupational health and safety 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification
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SP – Reporting scope and method SP – People’s health and safety
103-2 The management approach and its components
SP – People’s health and safety HR 2018 p. 25 - Workplace Health and safety
103-3 Evaluation of the management approach
SP – People’s health and safety SP – Health and safety indicators
403-1 Occupational health and safety management system
Health Safety Environment Quality Charter SP – People’s health and safety
403-2 Hazard identification, risk assessment, and incident investigation
SP – People’s health and safety > Preventing the occurrence of major industrial accidents > Preventing occupational accidents
403-3 Occupational health services
SP – People’s health and safety > Preventing occupational health risks
403-4 Worker participation, consultation, and communication on occupational health and safety
SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks
403-5 Worker training on occupational health and safety
SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks
403-6 Promotion of worker health
SP – People’s health and safety > Preventing occupational health risks
403-7 Prevention and mitigation of occupational health and safety impacts
SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks
403-8 Workers covered by an occupational health and safety management system
SP – Health and safety indicators SP – Reporting scope and method > Scopes (Safety reporting)
403-9 Work-related injuries
SP – Health and safety indicators
403-10 Work-related ill injuries
SP – Health and safety indicators
Material topic: Training and education 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion
103-2 The management approach and its components
SP – Employment and social inclusion > Maintaining employees’ long-term employability
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103-3 Evaluation of the management approach
SP – Employment and social inclusion > Maintaining employees’ long-term employability SP – Social indicators
404-1 Average hours of training per year per employee
SP – Social indicators
404-2 Programs for
upgrading employee skills and transition assistance programs
SP – Employment and social inclusion > Maintaining employees’ long-term employability
404-3 Percentage of employees receiving regular performance and career development reviews
The percentage of employees receiving regular performance and career development reviews reached 92% in 2019.
Material topic: Diversity and equal opportunity 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 26 – The Code of conduct and our employees URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion
103-2 The management approach and its components
SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge HR 2018 p. 22 – Non-discrimination and gender diversity
103-3 Evaluation of the management approach
SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work SP – Social indicators HR 2018 p. 22 – Non-discrimination and gender diversity
405-1 Diversity of governance bodies and employees
SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other, health and well-being at work
405-2 Ratio of basic salary and remuneration of women to men
Non available A ratio at the Group level is not relevant as Total is present in over 130 countries with different local labor legislations and remuneration levels. Nevertheless, at local
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levels, equal treatment is pursued and specific measures have been set in place since 2010 to prevent and compensate for unjustified salary gaps. In France, a Gender Equality in the Workplace Index based on a score of 100 and comprising five indicators that concern compensation gaps between men and women and the actions taken to eliminate these gaps, has been published since 2019 for the three Social and Economic Units (UES).”
Material topic: Non-discrimination 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 26 – The Code of conduct and our employees URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion
103-2 The management approach and its components
SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge HR 2018 p. 22 – Non-discrimination and gender diversity
103-3 Evaluation of the management approach
SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work SP – Social indicators HR 2018 p. 22 – Non-discrimination and gender diversity
406-1 Incidents of discrimination and corrective actions taken
In 2019, 103 alleged breaches to the Group’s integrity rules related to interpersonal relations were reported to Total’s corporate level through the Worldwide Human Resources Survey.
Human rights GRI Standard Disclosure Sources SDG
Material topic: Child labor 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights HR 2018 p. 20 Addressing our salient issues in the workplace
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103-2 The management approach and its components
SP – Human rights > Human rights in the workplace SP – Supply chain > The Group’s policy applied to the supply chain > The Group’s responsible procurement actions Human rights guide p. 22 Prohibition on forced labour and child labour HR 2018 p. 20 Addressing our salient issues in the workplace
103-3 Evaluation of the management approach
SP – Human rights > Human rights in the workplace SP – Supply chain > Extension of the Group’s policy to the supply chain
408-1 Operations and suppliers at significant risk for incidents of child labor
Non available Forced and child labor have been identified as risks of severe negative impacts on human rights from our activities as well as from our suppliers’ activities (they have been identified as “salient issues” based on the UN reporting framework on human rights). A new supplier qualification process has been implemented with a framework that notably covers human rights. Suppliers audit are carried out. Rather than to report on incident indicators, Total approach is to implement preventive action plans to avoid such incidents and to foster capacity building of suppliers and stakeholders.
Material topic: Forced or compulsory labor 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights HR 2018 p. 20 Addressing our salient issues in the workplace
103-2 The management approach and its components
SP – Human rights > Human rights in the workplace SP – Supply chain > The Group’s policy applied to the supply chain > The Group’s responsible procurement actions Human rights guide p. 22 Prohibition on forced labour and child labour HR 2018 p. 20 Addressing our salient issues in the workplace
103-3 Evaluation of the management approach
SP – Human rights > Human rights in the workplace SP – Supply chain > Extension of the Group’s policy to the supply chain
409-1 Operations and suppliers at
Non available
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significant risk for incidents of forced or compulsory labor
Forced and child labor have been identified as risks of severe negative impacts on human rights from our activities as well as from our suppliers’ activities (they have been identified as “salient issues” based on the UN reporting framework on human rights). A new supplier qualification process has been implemented with a framework that notably covers human rights. Suppliers audit are carried out. Rather than to report on incident indicators, Total approach is to implement preventive action plans to avoid such incidents and to foster capacity building of suppliers and stakeholders.
Material topic: Security practices 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights HR 2018 p. 33 Addressing our salient issues related to security
103-2 The management approach and its components
SP – Human rights > Respect for human rights in security-related activities HR 2018 p. 33 Addressing our salient issues related to security Human rights guide p. 35 Human rights and security
103-3 Evaluation of the management approach
SP – Human rights > Respect for human rights in security-related activities HR 2018 p. 33 Addressing our salient issues related to security SP – VPSHR report
410-1 Security personnel trained in human rights policies or procedures
SP – Human rights > Respect for human rights in security-related activities HR 2018 p. 33 Addressing our salient issues related to security SP – VPHSR report
Material topic: Rights of indigenous people 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 19- Respect for human rights HR 2018 p. 27 Addressing our salient issues in local communities
103-2 The management approach and its components
HR 2018 p. 30 Indigenous and Tribal people Human rights guide p. 32 Indigenous peoples SP – Value creation for host countries > Local stakeholders engagement Total policy regarding indigenous people
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103-3 Evaluation of the management approach
HR 2018 p. 30 Indigenous and Tribal people Human rights guide p. 32 Indigenous peoples SP – Human rights > Assessments Total policy regarding indigenous people
411-1 Incidents of violations involving rights of indigenous people
SP – Vigilance plan > Implementation report > Human rights Total does not publish a quantitative indicator
Material topic: Human rights assessment 103-1 Explanation of the
material topic and its boundary
Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights
103-2 The management approach and its components
SP – Human rights > Assessments HR 2018 p. 14 Improving our assessments and actions
103-3 Evaluation of the management approach
SP – Human rights > Assessments
412-1 Operations that have been subject to human rights reviews or impact assessments
SP – Human rights > Assessments HR 2018 p. 14 Improving our assessments and actions
412-2 Employee training on human rights policies or procedures
SP – Human rights > Awareness-raising and training
412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening
SP – Value creation for host countries > Operational societal approach Total does not publish a quantitative indicator
Communities GRI Standard Disclosure Sources SDG
Material topic: Local communities 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP – Reporting scope and method SP – Value creation for host countries SP – Human rights HR 2018 p. 27 Addressing our salient issues in local communities
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103-2 The management approach and its components
SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities HR 2018 p. 27 Addressing our salient issues in local communities
103-3 Evaluation of the management approach
SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities SP – Human rights > Assessments HR 2018 p. 27 Addressing our salient issues in local communities
413-1 Operations with local community engagement, impact assessments, and development programs
SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities HR 2018 p. 27 Addressing our salient issues in local communities Total does not publish a quantitative indicator
413-2 Operations with significant potential or actual negative impacts on local communities
SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities HR 2018 p. 27 Addressing our salient issues in local communities Total does not publish a quantitative indicator
Material topic: Public policy 103-1 Explanation of the
material topic and its boundary
Total’s code of conduct Total’s integrity guide Total’s lobbying ethics charter URD 2019 – p. 88 3.1.5 Risks related to operations > Business ethics SP – Business ethics > Fighting corruption
103-2 The management approach and its components
Total’s code of conduct Total’s integrity guide Total’s lobbying ethics charter URD 2019 – p. 94 3.3.2 Control environment > Integrity and ethics SP – Business ethics > Fighting corruption
103-3 Evaluation of the management approach
Total’s code of conduct Total’s integrity guide Total’s lobbying ethics charter URD 2019 – p. 94 3.3.2 Control environment > Integrity and ethics SP – Business ethics > Fighting corruption
415-1 Political contributions
Non applicable Total does not make any political contributions
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Material topic: Socioeconomic compliance 103-1 Explanation of the
material topic and its boundary
Total’s code of conduct Total’s integrity guide
103-2 The management approach and its components
Total’s code of conduct Total’s integrity guide URD 2019 – p. 97 3.3.3.3 Systems in place > Regarding risks relating to changes in the regulatory environment and business ethics
103-3 Evaluation of the management approach
Total’s code of conduct Total’s integrity guide URD 2019 – p. 97 3.3.3.3 Systems in place > Regarding risks relating to changes in the regulatory environment and business ethics
419-1 Non-compliance with laws and regulations in the social and economic area
URD 2019 p. 101 – 3.5 Legal and arbitration proceedings
Supply chain GRI Standard Disclosure Sources SDG
Material topic: Supplier environmental assessment 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP - Supply chain SP – Vigilance plan > Severe impact risk mapping
103-2 The management approach and its components
SP - Supply chain > The Group’s policy applied to supply chain SP – Vigilance plan > Severe impact risk mapping > Safety, health and the environment SP - Supply chain > Fundamental Principles of Purchasing
103-3 Evaluation of the management approach
SP - Supply chain > The Group’s policy applied to supply chain SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers
308-1 New suppliers that were screened using environmental criteria
SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers Total does not publish a quantitative indicator
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308-2 Negative environmental impacts in the supply chain and actions taken
SP – Vigilance plan > Assessment procedures > Implementation report > Suppliers
Material topic: Supplier social assessment 103-1 Explanation of the
material topic and its boundary
SP – Challenges identification SP - Supply chain SP – Vigilance plan > Severe impact risk mapping
103-2 The management approach and its components
SP - Supply chain > The Group’s policy applied to supply chain SP – Vigilance plan > Severe impact risk mapping > Human rights and fundamental freedoms SP - Supply chain > Fundamental Principles of Purchasing
103-3 Evaluation of the management approach
SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers Total does not publish a quantitative indicator
414-1 New suppliers that were screened using social criteria
SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers Total does not publish a quantitative indicator
414-2 Negative social impacts in the supply chain and actions taken
SP – Vigilance plan > Assessment procedures > Implementation report > Suppliers
Customers GRI Standard Disclosure Sources SDG
Material topic: Customer health and safety 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP – Reporting scope and method SP – People's health and safety
103-2 The management approach and its components
SP – People's health and safety > Limiting risks for the health and safety of consumers
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103-3 Evaluation of the management approach
SP – People's health and safety > Limiting risks for the health and safety of consumers
416-1
Assessment of the health and safety impacts of product and service categories
SP – People's health and safety > Limiting risks for the health and safety of consumers Total does not publish a quantitative indicator.
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services
UDR 2019 p. 101 – 3.5 Legal arbitration proceedings
Material topic: Marketing and labelling 103-1 Explanation of the
material topic and its boundary
Health Safety Environment Quality Charter SP – Challenges identification SP – Reporting scope and method SP – People's health and safety
103-2 The management approach and its components
SP – People's health and safety > Limiting risks for the health and safety of consumers
103-3 Evaluation of the management approach
SP – People's health and safety > Limiting risks for the health and safety of consumers
417-1 Requirements for product and service information and labeling
SP – People's health and safety > Limiting risks for the health and safety of consumers
Material topic: Customer Privacy 103-1 Explanation of the
material topic and its boundary
Total’s code of conduct p.32 - Customers With increasing BtoC activities, digitalization of our operations, personal data is used on day-to-day operations. As such, data protection is important and is the object of dedicated procedures within TOTAL.
103-2 The management approach and its components
Following the enforcement of the General Data Protection Regulation (GDPR) at the European Union level in 2018, Total has strengthened its Personal Data Protection procedures and support for affiliates to comply with regulation, notably through a data protection network and a wider internal communication including guides and training. • Binding Corporate Rules have been
signed by about 450 Total affiliates
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• The data protection guides have been integrated within the group’s internal referential of rules and all other documents are made available into a dedicated sharepoint
• GDPR compliance implementation project has been conducted for all Total EU affiliates
• All relevant affiliates (including non-EU affiliates) has been made aware of Total data protection program through webinar sessions
• A GDPR compliance reporting is conducted annually to monitor the implementation of the data protection program within each EU affiliates
Total’s Binding Corporate Rules 103-3 Evaluation of the
management approach
Implementation of the above mentioned procedures was supported and monitored at the branch and corporate level
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data
According to the GDPR, specific procedures for handling personal data breaches and customer complaint are implemented within the relevant affiliates. No Substantiated complaints have been recorded.