Grievance Redressal Mechanism in Government

Ministries/Departments

The Department of Administrative Reforms and Public Grievance- Chief Co-ordinating Agency for redress of grievances

Internal Grievance Redress Machinery within each Ministry/Department

External Grievance Redress Machinery in the DARPG

ORGANISATIONAL SET UP

Director of Public Grievances-Officer of the rank of Joint Secretary.

Duties/Powers Grievance Officers at Field Level Reporting Mechanism

INTERNAL GRIEVANCE REDRESS MACHINERY

EXTERNAL GRIEVANCE REDRESS MACHINERY-DARPG AS NODAL

REDRESS PROCESS CHANNELS

The Public Wing in Rashtrapati Bhawan Secretariat.

The Public Wing in the Prime Minister’s Office

The Directorate of Public Grievances in Cabinet Secretariat. (DPG)

The Department of Pensions and Pensioners’ Welfare.(DP&PW)

OTHER NODAL AGENCIES

DAR&PG O.M. dated 1st March,1988 DAR&PG O.M. dated 22nd May,2005 Citizen’s Charter CPGRAMS “SEVOTTAM”

Activating The Machinery

Any questions?

Thank You.