group 1 dan pashniak, ernest rempel, jules gareau, glenn karr, michael rodyniuk, viha nguyen

Group 1Dan Pashniak, Ernest Rempel, Jules

Gareau, Glenn Karr, Michael Rodyniuk, Viha Nguyen

AGENDA

1. Describe Organization

Is Electronic

IT/IS Involved?

2. Define Organizational

Problem

3. Define Information Aspect

of Problem

4. Analyze how IT/IS Impacts the

Problem

5. Define IT/IS-based Alternatives for Solving

Information/Organizational Problem

6. Analyze Pros/Cons to Alternatives

7. Select Your Solution and Analyze Advantages

8. Messages for Modern Leader

No

Yes

ORGANIZATION

• Investment Banking Branch of Germany’s second largest bank

• DrKW formed through purchases and mergers– Dresdner Bank (AG) bought Klienwort Benson

(UK) and this entity combined with Wasserstein Parella (US)

• Dresdner Bank bought by German insurance company Allianz


ORGANIZATION (cont)

• Headquarters and offices in London, Frankfurt, New York and Tokyo

• 6000 employees• Two main divisions:

– Capital Markets: Raises funds for clients through equity and debt financing

– Corporate Finance & Origination: Provides advisory services for mergers and acquisitions



ORGANIZATION (cont)• In terms of M & A, DrKW ranks:

– 2nd in AG (15th in the world)

• In 2005, voted Best Place to Work• Major competitors

– Deutsch Bank, Goldman Sachs, Merrill Lynch

• IT – $700M budget– 1000 staff– 900 applications on 3000 servers


Problem


PROBLEM

• Lack of Internal collaboration and information sharing

• Results in replication and regional isolation• Causes “fiefdoms” for every major activity

DrkW is involved in• Challenge - Shift the paradigm - cross-

functional collaboration• Potential of falling behind client focused

competitors


of Problem


Problem

1. Describe OrganizationInformation Aspect of the

Problem

•Downsizing pressure reduced IT department staff and budget since 2001

•Investment banking industries have large, complicated IT infrastructures supporting high volume transactions.


of Problem


Problem

1. Describe OrganizationInformation Aspect of the

Problem•CIOs tried to impose rigid standards and simplify procedures wherever possible

•Rangaswami did not want to impose top-down mandate

•Wanted the best to emerge naturally

•Developed an interest in blogging in DrKW

MIS Aspect

• Evolution of computer technology has helped people get closer to contributing to the “sea of information” on the World Wide Web

• RSS (Rich Site Summary or Really Simple Syndication) – feed that frequently publish updated work (e.g.. Blogs)

• Syndicates contents quickly & automatically

Is Electronic

IT/IS Involved?


Problem


of Problem


Problem



Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


• Rangaswami believes blogosphere will help with collaboration between silos

• Blogs record organization’s thoughts and conversations while RSS allows contents to be searchable and consultable

• Emergent of electronic markets and client demands require DrKW to change its way of communicating

MIS Aspect




Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


What is a BLOG

A blog (a contraction of the term weblog) is a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order. "Blog" can also be used as a verb, meaning to maintain or add content to a blog.

SOURCE: http://en.wikipedia.org/wiki/Blog




Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Types of BLOGs

• Personal

• Question and Answer

• Media

• Device based (PDA)

• Corporate

http://www.james2010.ca/




Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Why Internal Blog

• Internal blogs were created by IT department• Intended to share professional ideas, requests,

opinions and provide faster solutions to problems • Increase internal knowledge sharing to reduce

redundancy and regional isolation• Self-gratification achieved through good blogs

• Slow progress in the first 15 months but picked up in Q4 of 2004

• Small involvement from the business side of the organization




Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


1. Do Nothing – No evidence of the success of blogging available therefore DrKW can return to the original organization structures

2. Expand Internal Blogging – Since there was a jump in Q4 of 2004, the company can try to encourage business side employees to participate in sharing their market knowledge to colleagues worldwide

3. Go External – To gain more knowledge, competitiveness and better customer support, the company can expand their blogs to allow outsiders to view and contribute

Case Alternatives





Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Pros & Cons

• Do Nothing– Pros

• Costs nothing• Short term activities and communications remain the same• IT remains lean and available to work on other internal

projects

– Cons• May fall behind other IBs, lose market share to other

competition locally and internationally when it comes to active communication





Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Pros & Cons

• Expand Internal Blogging– Pros

• Break down Silos and streamline communication internally• Standardize philosophies and focus on fostering information

sharing• Leverages the cross-functional talent from multiple business

units

– Cons• Cost to promote and deploy • Cost to maintain • Censors/Screening • Perception by Senior Management





Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Pros & Cons

• Go External– Pros

• Expand market share • Potential to be the next Merrill Lynch (pre 2008)• Cutting edge (at the time)• Create and Grow trust with public and clients

– Cons…same cons as internal blogging with added concerns… • legal and compliance issues.• Potential to be the next Merrill Lynch (post 2008)• Information Security (no matter how control is perceived)• Hard to control which blogs are made public and which aren’t






Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Our Solution

• Continue to facilitate learning and communication using the latest technology

• Maintain open communication internally– The nature of business at DrKW does not

lend itself to external information sharing

• Immediate solution– Move to a Wiki







Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Messages for Leaders

• Changes require exhaustive effort at the beginning or they will fail– Consider using consultants

• Pilot projects are essential to development

• Some steps are necessary to follow as stepping stones to future applications

• All choices will have pro’s and con’s– Leader must choose option that gives largest

return for least risk







Problem

Is Electronic

IT/IS Involved?


of Problem


Problem


Questions

group 1 dan pashniak, ernest rempel, jules gareau, glenn karr, michael rodyniuk, viha nguyen

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