Growth of eGovernment services in Macedonia

A report on online A report on online sophistication of the sophistication of the

government’s servicesgovernment’s services

Goals

• To identify current situationTo identify current situation• To compare to EU statesTo compare to EU states• To identify the real problemsTo identify the real problems• To give answer on what to To give answer on what to do do

next next

Definition for eGovernment

eGovernment is defined as the use of ICT in public administrations combined with organizational change and new skills in order to improve public services and democratic processes, and strengthen support to public policies

Study on Interoperability at Local and Regional Level

Definition for Interoperability

Interoperability – IOP is defined as the ability of ICT systems and of the business processes they support to exchange data and to enable sharing of information and knowledge

IADBCs European Interoperability Framework

WeGo Knowledge Net

•Enabling public administration to reach higher productivity by sharing best practices•Enabling easier search, identification and comparison of eGovernment services •Providing sustainable solution beyond the WeGo’s lifetime•Keeping the stakeholders informed about the implemented eGov services, news, current projects and action plans, upcoming events•Specification and communication with stakeholders from other countries•Providing clear picture for the potential visitors or investors for the available eGov services in the region•Benchmarking and measurement of current status of implemented eGov services•Transparent overview of status of realization of action plans and eGov projects•Cross-border integration of services

Modinis StudyInteroperability Governance

• Political 24. Development of national eGovernment IOP strategy and programmes 25. Promotion of organisational federalism as a model for organising the divergent

administrative space into a cooperative environment 26. Significance of international IOP aspects

• Legal 27. Legal alignment to address the new requirements posed by intensive cooperation of PA

agencies 29. Diffusion of digital signature and electronic identity 30. Citizen privacy and data protection

• Managerial 31. Clear IOP leadership/ownership/sponsorship/management 32. Flexibility/transferability/reconfigurability of the IOP solutions 33. Adoption of any relevant available standard and proposal of new standards in areas

where standardisation is missing 34. Broad commitment, participation and communication 35. Willingness for cultural change at all partners

Benchmarks

• Capgemini measurement of Capgemini measurement of eEurope ’06eEurope ’06

• Same methodology used for three Same methodology used for three measurements in Macedoniameasurements in Macedonia– October 2004 – March 2006– March 2007

Benchmark Objectives

• To measure online sophistication To measure online sophistication of basic public online servicesof basic public online services

• To measure percentage of fully To measure percentage of fully available online servicesavailable online services

The 20 Basic Public Services

Citizens Business

1 Income taxes 1 Social contributions

2 Job search 2 Corporate tax

3 Social Security Benefits 3 VAT

4 Personal documents 4 Registration of a new company

5 Car registration 5 Submission of data to statistical offices

6 Building permission 6 Customs declaration

7 Declaration to the police 7 Environment-related permits

8 Public libraries 8 Public procurement

9 Certificates  

10 Enrollment in higher education  

11 Announcement of moving  

12 Health related services  

Benchmark Grading

• 0 no relevant information0 no relevant information• 1 information1 information• 2 one-way interaction2 one-way interaction• 3 two-way interaction3 two-way interaction• 4 complete online transaction4 complete online transaction

%100max_

_

level

levelcurrrenttionSophistica

Progress of the on-line sophistication in MK

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004

2006

2007

eEurope 2006

eEurope 2006

• Fully available servicesFully available services

Comparison Between MK and EU

0,00%

10,00%

20,00%

30,00%

40,00%

50,00%

60,00%

70,00%

80,00%

90,00%

100,00%

2001 2002 2003 2004 2005 2006 2007

EU(18)

EU(10)

EU(28)

MK

Comparison Between MK and EU

• Time distance between Mk Time distance between Mk and EU is and EU is 5.5 years5.5 years

• Mk’s growth rate is Mk’s growth rate is 13.5% 13.5% per yearper year

• It is very unlikely that with It is very unlikely that with this growth rate Mk will this growth rate Mk will reach the EU countries reach the EU countries before before 20102010

• Growth rate of Growth rate of 15% per 15% per year year is neededis needed

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

2001 2003 2005 2007 2009 2011

EU(18)

EU(10)

EU(28)

RM

Linear (RM)

Linear (EU(28))

Online sophistication in Macedonia• In the EU countries around 2001-2002 In the EU countries around 2001-2002

there was widespread interest for there was widespread interest for InteroperabilityInteroperability

• Although Macedonia has reached the Although Macedonia has reached the EU 2001 level of sophistication, projects EU 2001 level of sophistication, projects that involve Interoperability are missingthat involve Interoperability are missing

• WHY?WHY?

Online sophistication in Macedonia

• The answer can be seen The answer can be seen by comparing the by comparing the percentage of fully percentage of fully transactional services in transactional services in Macedonia and EUMacedonia and EU

• Here the time distance is Here the time distance is greater than 6 yearsgreater than 6 years

• The number of IOP The number of IOP projects would have been projects would have been greater had Mk reached greater had Mk reached the EU 2001 levelthe EU 2001 level

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

2001 2002 2003 2004 2005 2006 2007

EU(18)

EU(10)

EU(28)

RM

Online sophistication in Macedonia• The 20 basic public services have been The 20 basic public services have been

divided into four clustersdivided into four clusters1. The income generating cluster2. The registration cluster 3. The returns cluster4. The permits cluster

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Income taxes

Social contributions

Corporate tax VAT

Customs declaration

The Income Generating Cluster and the returns cluster• Like with the other Like with the other

countries, the countries, the highest highest sophistication has sophistication has been measured in been measured in the income the income generating clustergenerating cluster, , where finance flows where finance flows from citizens and from citizens and businesses to the businesses to the governmentgovernment

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Job search

Social security benefits

Declaration to the police

Public libraries

Health related services

Public procurement

Registration and permits clusters

• In near future we In near future we expect to see increase expect to see increase in the sophistication of in the sophistication of business services in business services in the the registration clusterregistration cluster and and in in the permits clusterthe permits cluster

• this is due to the this is due to the government’s efforts to government’s efforts to attract foreign attract foreign investorsinvestors

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Car registration

Certificates

Announcement of movingRegistration of a new company

Submission to statistical offices

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Personal documents

Building permission

Enrollment in higher education

Environment-related permits

Some Problems in the eGovernment Arena in Macedonia• People still use Sneaker-net People still use Sneaker-net

instead of Internetinstead of Internet• Information on the web can be Information on the web can be

incorrectincorrect• Ongoing changes, like Ongoing changes, like

decentralization, reforms, etc.decentralization, reforms, etc.• Understaffing, capacity buildingUnderstaffing, capacity building• FundingFunding