gruh suraksha - citibank india...why gruh suraksha home insurance plan a home is your biggest...
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Gruh Suraksha Home Insurance Plan
A holistic home insurance plan to cover your precious assets
Every person's home is their castle, let us make sure you've got the right protection
Why Gruh Suraksha Home Insurance PlanA home is your biggest investment in life and insuring your biggest investment is important.
Unlike cars, which depreciate the minute you drive them o� the lot, houses typically
increase in value over time. From a long-term perspective owning a home is a �nancial
investment that can ensure your security in years to come. So, having an insurance policy in
place to protect that investment should be at the top of your list of priorities.
Royal Sundaram�s 'Gruh Suraksha Home Insurance Plan' o�ers holistic home insurance
solutions to every discerning customer.
Building
Flexible Sum Insured options
Rent for Alternative Accommodation Loss of Rent
Household Articles
Contents Appliances
Third Party Liability Mobile Equipments
Jewellery & Valuables
Baggage
External Equipments Temporary Resettlement Loss of Cash
Employee Compensation
Escalation Benefit of 10% each year
Personal Accident
4Employees Compensation
Basis of coverage
Actual Annual Wages
On Named Perils basis with depreciation and with and without per item limit for Contents, Appliances, Jewellery and valuables & Mobile equipment�s sections.
On Named Perils basis with depreciation and with per item limit for Contents, Appliances & Jewellery and valuables sections.
NA Actual Annual Wages
NA Actual Annual Wages
NA Actual Annual Wages
NA Actual Annual Wages
NA
Personal Accident for Employees Max up to `5 lacs per employee
NA Max up to `5 lacs per employee
NA Max up to `5 lacs per employee
NA Max up to `5 lacs per employee
NA Max up to `5 lacs per employee
NA
Loss of Cash `5,000 in all NA `15,000 in all NA `15,000 in all NA `25,000 in all NA `25,000 in all NA
Temporary Resettlement (Max 1 week) `10,000 in all NA `25,000 in all NA `25,000 in all NA `50,000 in all NA `50,000 in all NA
2External equipments - - - - `5 lacs 25% `7.50 lacs 25% `10 lacs 25%
Baggage - - - - `5 lacs 25% `7.50 lacs 25% `10 lacs 25%
Mobile equipments - - `2 lacs 10% `5 lacs 10% `7.50 lacs NA `10 lacs NA
Third Party Liability - - `5 lacs NA NA `25 lacs NA `50 lacs NA
Jewellery & valuables `50,000 20% `5 lacs 20% 10% `25 lacs NA `50 lacs NA
Appliances `25,000 10% `5 lacs 10% 10% `25 lacs NA `50 lacs NA
1Contents `50,000 10% `5 lacs 10% `15 lacs
`15 lacs
`15 lacs
`15 lacs
10% `25 lacs NA `50 lacs NA
Product Bene�t Table
Bronze Silver* Gold* Platinum DiamondPlan/Coverage**
Sum Insured Per item limit Maximum SI Per item limit Maximum SI Per item limit Maximum SI Maximum SIPer item limit Per item limit
5Building NA NA Above `25 lacs to `50 lacs
NA NA NA
3Rent for Alternate Accommodation (max 6 months)
3Loss of Rent (max 6 months)
NA
NA
`25,000 per month
`15,000 per month
NA
NA
NA
NA
NA
NA
NA
NA
Section II - Household Articles
Up to `15 lacs
`10,000 per month
`5,000 per month
Above `15 lacs to `25 lacs
`25,000 per month
`15,000 per month
Above `50 lacs
`50,000 per month
`25,000 per month
`50,000 per month
`25,000 per month
On All Risks basis for Contents and Appliances sections and On Named Peril basis for Mobile Equipments and Jewellery & Valuables sections with depreciation and without per item limit. On Named Peril basis with depreciation and per item limit for Baggage & External Equipments sections.
Gruh Suraksha Home Insurance PlanBronze, Silver, Gold, Platinum and DiamondChoose from Plans to cover your precious assets and stay protected
Above `50 lacs
On All Risks basis for Contents and Appliances sections and On Named Peril basis for Mobile Equipments with zero depreciation (upto item age of 5 years) and without per item limit. On Named Peril basis with depreciation and without per item limit for Jewellery & Valuables section. On Named Peril basis with depreciation and per item limit for Baggage & External Equipments sections.
On Named Perils basis with depreciation and with and without per item limit for Contents, Appliances, Jewellery and valuables & Mobile equipment�s sections. On Named Peril basis with depreciation and per item limit for Baggage & External Equipments sections.
Section I - Building
1 For coverage under Section II � Household articles, coverage of household contents section is mandatory.2 External equipments : Solar water heater (Upto a Maximum of 500 litre capacity only), Water treatment plant (Covers Motor & Pump only), DG Set (upto 5 KVA).3 Section can be availed only with cover for Building.
4 Actual annual wages subject to a minimum of ̀ 8,000/month.5 Max Loss to Building due to Burglary - Bronze - `5,000/Silver & Gold - ̀ 10,000/Platinum & Diamond - ̀ 25,000.*Waiver of per item limit under Silver & Gold plans with 10% loading. **Di�erent Plans can be opted under Building and Household articles (for e.g. Building under Diamond and Household articles under
Silver/Gold).Discount for opting both Building & Household articles section: 5% of the premium.Tenure for Building section can be from 1 to 20 years. Tenure for Household articles section can be from 1 to 3 years.
Optional Terrorism cover can be taken for building and/or house hold articles sections, only if the tenure opted is for 1 year for the respective chosen section(s). Applicable additional premium will need to be paid for the same.Note : Please round o� the total sum insured chosen for each of the opted section above to the nearest ̀ 50,000/- value. For eg) a total SI of `3,35,000/- for the contents section can be rounded o� to ̀ 3,50,000/-.
Key Features
Comprehensive cover for Home Building
This product will provide protection to your building
from loss or damage caused by Fire and Allied perils.
Coverage under this will include,
1. Fire, Lightning, Explosion/Implosion.
2. Aircraft Damage.
3. Riot, Strike and Malicious Damage.
4. Storm, Cyclone, Typhoon, Tempest, Hurricane,
Tornado, Flood, and Inundation.
5. Impact damage by any Rail/Road Vehicle (other
than vehicles belonging to the Insured person/
employees of the Insured person/any occupier of
the Insured Premises) or Animal.
6. Earthquake (Fire and Shock), Subsidence and
Landslide including Rock slide.
7. Bursting and/or over�owing of Water Tanks,
Apparatus and Pipes.
8. Missile testing operations.
9. Leakage from Automatic Sprinkler Installations
excluding loss, destruction or damage caused by
i Repairs or alterations to the buildings or
premises.
ii. Repairs, Removal or Extension of the Sprinkler
Installation.
iii. Defects in construction known to the Insured.
10. Bush Fire excluding loss, destruction or damage
caused by Forest Fire.
11. Terrorism (Optional) � For annual tenure only.
Coverage for compound wall and
landscaping
If you are staying in an independent house, then you
can cover your compound wall and landscaping too.
You can provide a separate sum insured for these in
addition to the building sum insured.
Long Term Cover
You have the �exibility to choose a tenure of your
choice, starting from 1 year to 20 years. Long term
insurance provides complete peace of mind and
secures your house for up to 20 years. It also helps
avoid the hassle of you having to track your renewal
date and renew the policy every year.
Escalation Bene�t
This product provides you a very useful escalation
bene�t, which ensures increase in your base sum
insured of 10% each year, for the complete tenure of
your policy. This will ensure that the available sum
insured each year is constantly raising and keeping
pace with the increase in construction cost due to
in�ation. This bene�t is available only in a long term
policy. This bene�t is available to you at no extra cost.
Section I - Building
Ten years and above 50%
Nine years 45%
Eight years 40%
Seven years 35%
Five years 25%
Four years 20%
Three years 15%
*Tenure discount for building - all plans
Tenure Discount
*Tenure discount for building not allowed when escalation bene�t opted.
Two years 7%
One year Nil
Tenure Discount
If you do not avail the Escalation Bene�t, you have the
option to opt for a tenure discount, as per the table
given below.
Section I - Building (continued)
Losses due to BurglaryThis product o�ers a very useful cover against loss or
damage to the building due to a burglary. The coverage
level will vary depending on the plan opted. This
section pays for expense incurred for repairs so that
future loss can be prevented. This includes installation
of CCTV cameras and safety doors and will also include
repairs to any structure including doors, windows and
building.
Add on Covers (Optional) This product o�ers 2 very useful add on covers, which
can be availed at the time of buying this cover.
Rent for alternate accommodation In the event of the insured premises being destroyed or
damaged by any insured peril so as to become un�t for
occupation and the insured in consequence taking up
alternative accommodation, this cover will indemnify
the insured against the rent which he is called upon to
bear, for up to 6 months, up to the eligible bene�t level
available under the plan opted.
Loss of rent In the event of actual total loss of the building insured
under this policy which was owned by the insured and
let out on rent and which is not in a position to be let out
on rent as it is destroyed or damaged by any insured
peril, this cover will reimburse to the insured towards
actual loss of rent per month not exceeding the annual
limits speci�ed against each plan and for a maximum
period of six months.
Both section discount Avail a 5% discount on the total premium by opting
cover for both the building and contents sections.
Basis of calculation of Sum insured for Building
For all Plans other than Bronze
Sum Insured on Reinstatement Value Basis shall be the
Reconstruction Value for the "Building", excluding of
the cost the land, whose Sum Insured is arrived at as = A X B
where
A. Area of the "Flat/House" (Square Feet) indicated in
the Registered Sale Deed Agreement.
If it matters to you, it matters to us
B. Prevailing Present Day Cost of Construction rates in
Area/Locality where the insured property is
situated.
For Bronze Plan
For Indemnity Value basis the formula shall be arrived
at as sum insured = A X B X (1 - Depreciation at the Rate
of 2.5 % per annum X Age of the Building).
Important exclusions
1. Buildings of age more than 30 years old.
2. Damage caused by depreciation or wear and tear or
which are pre-existing in nature or which falls under
the terms of a maintenance agreement.
3. Loss or damage or collapse of "Building" due to
structural defects, latent defects, poor maintenance,
workmanship.
Acceptance Criteria and Policy terms: Age of Proposer : 18 years and above
Policy type : Individual/Group
Tenure : Section I - Building � 1 to 20 years
Section II - Household Articles � 1 to 3 years
Section I - Building (continued)
Section II - Household ArticlesContentsContents shall include clothing, furniture, �xture
(including Electrical, Bathroom sanitary �xtures and
Modular Kitchen �xtures) and other items like utensils,
crockery, carpets etc.
Coverage Under Bronze, Silver & Gold Plans - Fire & allied perils
and Burglary and Housebreaking including theft .
Under Platinum & Diamond Plans - All Risks.
AppliancesAppliances shall include items like Television,
Refrigerator, Washing Machine, Air Conditioner,
Personal Computer, Music System etc.
Coverage
Under Bronze, Silver & Gold Plans - Fire & allied perils
and Burglary and Housebreaking including theft,
Electrical & Mechanical Breakdown.
Under Platinum & Diamond Plans - All Risks
Important condition
Any claim per item payable under this section shall be
subject to depreciation as per table speci�ed in the
policy, excepting Diamond Plan where depreciation is
applicable only when the age of the insured item is
above 5 years.
Important exclusions
Items aged more than 10 years in respect of the loss,
destruction or damage due to Electrical and
Mechanical breakdown.
Basis of coverage and settlement for Contents &
Appliances:
Bronze Plan - Fixed sum insured limits. Coverage on
named peril basis with depreciation and per item limit.
Silver Plan - Named peril basis with depreciation and
with and without per item limit.
Gold Plans - Named peril basis with depreciation and
with and without per item limit.
Platinum Plan - All risks basis with depreciation and
without per item limit.
Diamond Plan - Coverage on all risks basis with zero
depreciation and without per item limit.
Jewellery & Valuables
Jewellery means articles of personal adornment
containing gemstones, silver, gold, platinum or other
precious metals and Valuables shall mean Crystalware,
Wristwatches above `10,000 in value, Silver articles
and Gold in forms other than jewellery* like coins (*here
limit per item will be applicable on the whole lot and not
on each and every item).
Coverage under all plans
Loss or damage of Jewellery and Valuables whilst
contained in the Insured premises/ housed securely in a
locker or Safety Deposit Vault located within the
premises of any recognized commercial bank in India
caused by or arising out of Fire & allied perils, Burglary
and Housebreaking including theft and Snatching of
Jewellery anywhere in the world whilst worn by the
Insured person or family members, whether or not in
the Insured Premises.
Important exclusions
1. Denting or internal damage of jewellery and
valuables.
2. Negligence of you/your family members/bank in
failing to securely lock the locker resulting in loss of
jewellery and valuables.
3. Any loss of jewellery/valuable attributable during
the operation of the locker by You or Your authorized
representative.
4. Loss or damage of jewellery and valuables
noted whilst stock taking or any mysterious
disappearance.
5. Loss or damage caused by mechanical or electrical
derangement/breakdown.
Basis of coverage
1. Bronze - Fixed sum insured limits. Market Value
basis against named perils with deduction for
wastage and with per item limit.
2. Silver & Gold - Market Value basis against named
perils with deduction for wastage and with and
wthout per item limit.
3. Platinum & Diamond - Market Value basis against
named peril with deduction for wastage and
without per item limit.
Third Party Liability
Covers legal liability to a third party under statutory
liability provisions or in common law for an incident
occurring in India which results in death, injury or
damage to the health of such third party or damage to
his/ her properties.
Mobile Equipments (Covered under Silver, Gold, Platinum and Diamond Plans only)
Mobile Equipments would mean Digital/Video
Cameras, Binoculars. Mobile/Smart phones, Ipads,
Ipods, Laptops, Palmtops and e-readers.
Coverage
1. Fire & allied perils.
2. Burglary and Housebreaking excluding Theft.
3. Electrical & Mechanical Breakdown.
4. Accidental Damage.
Important conditions
1. Claims under this section shall be subject to a
depreciation of 25% every year subject to a
maximum of 75%.
2. Covered items should not be used for commercial
purpose. For e.g. digital/video cameras.
Important exclusions
Items of age more than 4 years old excepting in the
case of digital/video cameras where it will be more than
10 years old.
Basis of coverage
Silver & Gold On Named Peril basis with depreciation
with and without per item limit.
Platinum - On Named Peril basis with depreciation and
without per item limit.
Diamond - On Named peril basis with zero depreciation
and without per item limit.
Section II - Household Articles (continued)
Jewellery & Valuables (continued)
External Equipments (Covered under Gold, Platinum and Diamond Plans only)External Equipments would mean DG Set (upto 5 KVA),
Solar water heater (Upto a Maximum of 500 litre
capacity only) and Water treatment plant (Motor &
Pump only).
Coverage
a. Fire & Allied Perils.
b. Burglary and Housebreaking including Theft.
c. Electrical and Mechanical breakdown.
Important conditions
Claims per item under this section shall be subject to a
minimum depreciation of 15% per year and a maximum
of 60%.
Important exclusions
1. Items of age more than 10 years old under Electrical
and Mechanical Breakdown.
2. Loss of or damage to consumable items like belts,
ropes, chains, rubber tyres etc, objects made of
glass, porcelain, ceramics, all operating media (e.g.
lubricating oil, fuel), packing material, parts not
made of metal (except insulating material) and
nonmetallic lining or coating of metal parts.
3. Gradually developing �aws, defects, cracks or
partial fractures in any part not necessitating
immediate stoppage although at some future time
repair or renewal of the parts a�ected may be
necessary.
4. Loss of or damage to �lters and membranes.
Basis of coverage
Gold/Platinum/Diamond Plans- Named perils with
depreciation and per item limit.
Baggage Insurance (Covered under Gold, Platinum and Diamond Plans only)Coverage is in respect of total loss or total damage to
accompanied personal baggage by accident or theft
whilst travelling on tour from home town exceeding 100
kms radius anywhere in India.
Important Conditions
The limit per item under this section shall be the actual
value or 25% of the sum insured as speci�ed in the
schedule of the policy whichever is lower.
Important exclusions
1. Theft from any unattended vehicle unless all
windows are securely closed and all doors, boot and
openings are securely locked.
2. Loss or damage to money, securities, manuscripts,
deeds, bonds, bills of exchange, promissory notes,
stock or share certi�cates, stamps, business books
or documents, jewellery and Valuables, furs,
precious stones, precious metal, gold and silver
ornaments, travel tickets, cheques and bank draft,
curios, works of art.
3. Loss, destruction or damage caused by or arising
from the leakage, spilling or exploding of liquids, oils
or materials of a like nature or articles of a
dangerous or damaging nature.
4. Loss due to misplacement.
Basis of coverage (Gold, Platinum and Diamond
plans)
Named perils with depreciation and per item limit.
Section II - Household Articles (continued)
Temporary Resettlement
Coverage
Covers actual cost incurred towards lodging expenses
incurred as a temporary resettlement in an alternative
accommodation for a maximum period of one week not
exceeding the plan speci�ed annual limits, in the event
of loss or damage to the building insured under this
policy due to operation of an insured peril as per terms
and conditions of the policy and the building is not in a
position to be occupied.
Conditions
1. Resettlement expenses covers only the lodging
expenses incurred during the course of stay in a
guest house or in a hotel and does not include
boarding expenses.
2. Necessary proof for having stayed in an alternate
accommodation other than the usual place of
residence and paid the expenses shall have to be
furnished to the insurance company.
3. This coverage does not include transportation
expenses.
Loss of Cash
Coverage
Covers actual loss of money in coins and/or currency
notes up to the Bene�t sum insured by robbery and/or
hold-up while such money is in insured's/his family
member's custody and whilst being conveyed by
insured and/or his family members directly from a bank
at which he/they maintain an account to their home in
the ordinary course of transit.
Important conditions
1. We will cover only one withdrawal in a day of the
insured and or his family members.
2. Steps must be taken to inform the robbery and/or
hold-up to police immediately and a copy of the �rst
information and /or Final report should be handed
over to us.
3. We will not pay the �rst INR. 250/- in respect of each
and every claim.
Personal Accident
Covers death or disability arising out of and
consequent (within 12 months) upon an injury
sustained by insured person's household sta�.
The maximum sum insured o�ered is ̀ 5 lacs.
Important Conditions
1. If the Accident a�ects any physical function, which
was already impaired beforehand, a deduction will
be made equal in amount for this prior disablement.
2. If the accident impairs a number of physical
functions, the degree of disablement given in the
Table of Bene�ts will be added together, but not
exceeding 100% of the Sum Insured.
Employee Compensation
The Company will pay for compensation and litigation
expenses which Insured and/or his family members
shall become legally liable to pay as a householder
occupying the premises speci�ed in the schedule on
account of Death or Bodily Injury to insured's domestic
sta� arising out of and in the course of employment in
the insured premises under Workmen Compensation
Act 1923 or any amendment thereto, Fatal Accident
Act, 1855 or Common Law.
Section II - Household Articles (continued)
Employee Compensation (continued)
Important Conditions
1. All household workers working under the insured
will have to be covered.
2. The minimum wages as per the Act is Rs.8000/per
month which will be taken for premium calculation
purposes.
Important Exclusions
1. the Insured's liability to employees of contractors to
the Insured.
2. any liability of the insured which attaches by virtue
of an agreement but which would not have attached
in the absence of such agreement.
3. any sum which the Insured would have been entitled
to recover from any party but for an agreement
between the Insured and such party.
4. Insured's occupation or business, trade or
employment.
5. The transmission of any communicable disease or
virus.
6. Liability arising out of Domestic violence and sexual
harassment of domestic sta�.
Section II - Household Articles (continued)
Premium rates (excluding Goods and Service Tax):
Section I - Building
Section II - Household Articles
Appliances
S.No Plan/Coverage BronzeSilver
(with per item limit)
Silver (without per item limit)
Gold (with per item limit)
Gold (without per item limit)
Platinum Diamond
1 Contents 0.28% 0.28% 0.31% 0.28% 0.31% 0.65% 0.81%
2 0.51% 0.51% 0.56% 0.51% 0.56% 0.77% 0.96%
3 Jewellery & Valuables 0.80% 0.80% 0.88% 0.80% 0.88% 0.88% 0.88%4 TPL NA 0.05% 0.05% 0.05% 0.05% 0.05% 0.05%5 Mobile equipments NA 1.00% 1.10% 1.00% 1.10% 1.10% 1.38%
6 Baggage (available only with per item limit)
8 Terrorism
9 Temporary Resettlement
10 Loss of Cash
11 Personal Accident
12 Employees Compensation
`10 per thousand
`90/lac
Cooks, Sweepers - `4.90 per thousand, Gardener - `7.30 per thousand and Drivers - `24.30 per thousand
NA 0.75%
7 External equipments (available only with per item limit)
NA 2.00%
0.08 per thousand (Applicable in respect of policies with the term of one year only)
0.6 per thousand
S.No. Plan / Coverage Bronze Silver Gold Platinum Diamond
Basis of Coverage (for Building) Indemnity Basis Reinstatement Value basis
1. Building 0.40 per thousand 0.45 per thousand
2. Rent for Alternate Accommodation 0.40 per thousand
0.45 per thousand
3. Loss of Rent 0.40 per thousand 0.45 per thousand
Live life fully covered
Free look cancellation
At the inception of the policy you will be allowed a
period of 15 days from the date of receipt of the policy
to review the terms and conditions of the policy and to
return the same if not acceptable. If you have not made
any claim during the free look period, you will be
entitled to the following, provided no claim has been
settled or lodged for the period the policy has been in
force:
a. A refund of the premium paid less stamp duty
charges or;
b. Where the risk has already commenced and the
option of return of the policy is exercised, a
deduction towards the proportionate risk premium
for period on cover or;
c. Where only a part of the risk has commenced, such
proportionate risk premium commensurate with the
risk covered during such period.
Cancellation
The Company may at any time cancel the Policy on
grounds of misrepresentation, fraud, non-disclosure of
material fact relating to this insurance of the insured or
non-cooperation by the Insured by sending 15 days'
notice in writing by Registered A/D to the insured at his
last known address in which case the Company shall
not refund to the insured any portion of the premium.
The insured may at any time cancel this policy by giving
15 days' notice in writing and in such event, the
Company shall allow refund of premium after retaining
premium at Company's short period rate table
speci�ed in the policy for the period on risk subject to a
minimum premium of `250/-, provided no claim has
occurred upto the date of cancellation.
Claims Procedure In the event of an incident that is covered and may give
rise to a claim under this Policy, You must notify the
Company immediately over toll no 1860 425 0000 or
email us at [email protected] or
provide written intimation and shall within 14 days
thereafter furnish to the Company detailed particulars
including sequence of events leading to the loss and
the amount of the loss or damage together with such
explanation and evidence to substantiate the claim as
the Company may reasonably require. Delay if any in
submission of documents shall be considered based on
merits of each case.
In the event of an incident happening abroad that is
covered and may give rise to a claim under this Policy,
You must notify the Company in India immediately
ove r to l l no 18604250000 or ema i l u s a t
[email protected] or provide written
intimation and shall within 14 days thereafter furnish to
the Company detailed particulars including sequence
of events leading to the loss and the amount of the loss
or damage together with such explanation and
evidence to substantiate the claim as the Company
may reasonably require. Delay if any in submission of
documents shall be considered based on merits of each
case.
Lodge a complaint with the Police forthwith in the
event of Robbery, Theft and Burglary and take all
practicable steps to apprehend the guilty person or
persons and to recover the property lost.
The documents required to substantiate a claim are
given in the policy document coverage wise which may
please be submitted.
Key General Exclusions* Applicable to all sections under Gruh Suraksha:
1. The amount of excess as stated in General Excess
table of the policy in respect of each and every
section
2. Any costs incurred in connection with the
elimination of functional failures unless such failures
were caused by an indemni�able damage
3. Loss or damage by Burglary and Housebreaking
including Theft where any member of Your family is
involved as a principal or an accomplice.
4. Loss or damage due to faults or defects existing at
the time of commencement of this insurance.
5. Loss or damage due to Cracking, Scratching,
Denting and Chipping
6. Loss or damage due to defects in design, material or
workmanship or otherwise for which the
manufacturer or supplier of the insured items is
responsible either by law or under contract or any
amount recoverab le under the terms of
maintenance agreement.
7. Loss, damage and/or liability caused by or arising
out of the willful or unlawful act/conduct/neglect or
gross negligence of you or any person acting on
your behalf.
8. Radioactive contamination except when arising out
of an accident Loss, destruction, damage, liability or
expenses whether directly or indirectly occasioned
by or happening through or arising from any
consequences of war, invasion, act of foreign enemy,
hostilities (whether war be declared or not), civil
war, mutiny, rebellion, revolution, insurrection or
military or usurped power, civil commotion, loot,
pillage, seizure, capture, arrests, restraints &
detainment.
9. Loss, destruction or damage caused to the insured
property by seepage, pollution or contamination
irrespective of however been caused
10. Loss or damage to contents by wear and tear,
depreciation, insects, vermin, rodents, pets,
animals, moth, fungus, pests, insects or mildew,
corrosion, rust, atmospheric or climatic conditions,
ingress of water, gradually operating cause, process
or cleaning, restoring, renovation dyeing, repair,
alteration.
11. Cost of transport to the repair shop and back to the
Insured Premises of any insured item arising out of
any damage to such item
12. Loss or damage caused by or arising out of or
traceable to erection, repairing or dismantling of the
insured apparatus ( not applicable in respect of
contents and appliances section under Platinum &
Diamond plans)
(*The above is a key list of exclusions only. For a
detailed list of exclusions, please refer to Policy terms &
conditions).
Excess amount applicableThe term 'Excess' means the amount of loss to be borne by the insured for each and every claim. In respect of loss or
damage arising out of a single incident to multiple items covered under a single section, the excess amount shall be
applicable on the item with the highest value only and not to each and every item.
Sections Coverage Excess (each and every claim)
Gruh Suraksha - Building
I Building (applicable only in respect of Earthquake cover) 5% of each and every claim subject to a minimum of `10,000/-.For loss due to Burglary 1% of claim amount subject to a min of `100/-
II
III
Rent for alternate accommodation
Loss of Rent
First `250/- arising out of each and every claim
First `250/- arising out of each and every claim
Sections Coverage Excess (each and every claim)
Gruh Suraksha � Household articles
Household Contents 1% of SI (per item limit) subject to a maximum of `10,000IV
V
VI
VII
Household Appliances
All risks for Jewellery & Valuables
Third Party Liability (excluding liability arising out of motor vehicles)
1% of SI (per item limit) subject to a maximum of `10,000
1% of SI (per item limit) subject to a maximum of `10,000
1% of SI (per item limit) subject to a maximum of `10,000
VIII
IX
X
X
Mobile Equipments
Baggage insurance
Solar water heater (Upto a Maximum of 500 litre capacity only)
Water treatment plant (Covers Motor & Pump only)
2.5% of SI (per item limit) subject to a maximum of `10,000
5% of SI (per item limit) subject to a maximum of `10,000
`5,000/- for sum insured up to `5 lac and `7,500/- for sum insured exceeding `5 lac (for breakdown double the excess)
`5,000/- for sum insured up to `5 lac and `7,500/- for sum insured exceeding `5 lac (for breakdown double the excess)
X
XI
XII
XIII
XIV
DG Set (upto 5 KVA Only)
Temporary Resettlement
Loss of Cash
Personal Accident
Employees Compensation
Terrorism
2.5% of sum insured
First `250/- arising out of each and every claim
First `250/- arising out of each and every claim
Nil
Nil
1% of the claim amount for each and every claim subject to Minimum of INR 10,000 and Maximum of INR `500,000
Note: Where per item limit waiver has been chosen by paying additional premium, excess amount shall be calculated on the claim amount in the place of SI (per item limit)
Claim Intimation thro
Call Centre/letter/email
Issue Claim form and document requirement
Whether Survey required
Assessment by Surveyor
Inform Insured that survey has been arranged
Submission of documents/survey
report to RS
Call for Documents from Insured
Whether documents in order
Processing of Claim
Settlement Cheque or
NEFT/ Repudiation
letter to Insured
Home Claim process
Yes Yes
No
No
Yes
Documentation requiredFire claim Duly completed Claim form
First Information Report
Paper cuttings or media reporting of the incident
Fire Brigade Report (in case of Loss, destruction or damage by Fire)
Meteorological report (in case of Loss, destruction or damage by Flood, Storm, Cyclone)
Title deed establishing the ownership of the property (for Building cover)
Layout plan of the building / a�ected area (for Building cover)
Details of �re�ghting arrangements
Estimate for Repairs/ Replacement together with basis of arrival of the same
Invoice/Bills/ Receipts
Photographs
Flood and Inundation claims Claim form duly �lled
Report from the meteorological department
Paper cutting or media report stating the incident
Layout plan of the building / a�ected area
Basis of arriving at the loss estimate
Engineers' quotation for repair/construction
Repair bills / Purchase bills
Rent for alternate accommodation Claim form duly �lled
Proof of occupancy at the alternate accommodation indicating duration of such accommodation
Proof of rent paid for temporary accommodation
Loss of rent
Claim form duly �lled
Rental agreement signed with the tenant
Statement from tenant con�rming non-payment of rent due to uninhabitable state of the premises
Burglary claim Duly completed Claim form
Statement of loss con�rming the items stolen
First Information Report �led with Police showing item identi�cations like description of items, date of incident and estimate of loss
Loss estimate and Basis of arriving at the loss estimate
Invoice/Bills in original
Final Police Report
Non-traceable Certi�cate issued by Police authorities
Newspaper cutting if any reporting the incident
Letter of indemnity
Temporary resettlement Claim form duly �lled
Proof of occupancy at the alternate accommodation indicating duration of such accommodation
Proof of rent paid for temporary accommodation
Machinery Breakdown claim Duly completed Claim form
Copy of purchase invoices
Service Engineer's Report
Original manufacturers/repairers technical report with repair estimate
Photographs
Invoice/Bills/ Receipts
All Risks Insurance claim Claim Form
Original FIR
Statement of witness
Invoice/Bills
Newspaper cuttings if any and other relevant records
Photograph of the employee displaying disability
Employees Compensation Wages statement, copy of attendance register if
available
Proof of age of employee
FIR lodged with police
Original Summon / Petition if any
Statement of witness.
Report to Inspector of Labour
Copy of medical reports/�tness certi�cate (injury claims)
Post Mortem Report and death certi�cate (death claims)
Award copy
Baggage Insurance Claim Duly completed Claim form
Copies of the letter addressed to police authorities describing the sequence of events leading to loss
First Information Report
Proof of Journey
Statement of witness
Purchase Invoice/Bills/ Receipts of items lost
Final Police Report
Non-traceable/Missing certi�cate
Letter of indemnity
Other documents (applicable for all claims)KYC documents (address proof and ID proof for all claims exceeding INR 1,00,000
Cancelled cheque leaf of SB account in the policy holder's name for e�ecting NEFT settlement.
Any other documents as required by the Insurer depending on the nature and type of the claim preferred
Non-traceable Certi�cate/Final Investigation Report
Plate Glass Insurance Claim Duly completed Claim form
Photographs
Estimate for Repairs/ Replacement
Invoice/Bills/ Receipts
Loss of cash Claim form duly �lled
FIR lodged with police
Sequence of events leading to loss
Letter of indemnity
Personal Accident for employees Death Claims Claim form duly �lled
Death Certi�cate
Autopsy Report
Police Report
Inquest report/Accident report if any
Extract of Accident Register at the hospital if available
Hospital records
News Paper cuttings if any and any other relevant records
Chemical Analysis Report if available
Disability Claims Claim form duly �lled
Disability Certi�cate
Accident report
Police Report
Hospital Records
Extract of Accident Register at the hospital if available
Claims Charter - Home InsuranceReach(a) When you need to contact us we shall be
accessible through
1. Phone - Our Helpline Number is 1860 425 0000
We shall answer your call promptly
We shall speak to you in a language you are comfortable with
(Language skills as on date - English/Hindi/ Tamil/Telugu/Kannada)
We shall enable you to speak to our claims advisor who is equipped to handle your enquiry
2. E mail [email protected]
We shall respond to you in 2 working days
We shall provide clear and concise response to your query
We shall provide resolution to your query within 15 working days
Claim Noti�cation(b) When you wish to notify your claim with us
1. You may notify us through a letter /fax/e-mail Our Address
Royal Sundaram General Insurance Co Limited.
Vishranthi Melaram Towers, No2 / 319,
Rajiv Gandhi Salai ( OMR).
Karapakkam, Chennai - 600 097.
Tel - 044-71177117
2. You may call us at our Helpline Number 1860 425 0000
3. You may notify us through the online claim intimation facility
www.royalsundaram.in
On receipt of your claim noti�cation we shall send you a
communication detailing the claims procedure and claim documentation
- within 2 working days if you wish to receive the same by Post or by E-mail
Claim settlementWe shall settle your claim within 15 working days from the date of receipt of complete claim documents
Claim RejectionIn the unfortunate event of rejection of your claim we shall communicate
- The reasons for rejection of your claim clearly and unambiguously
- As per the turnaround times stated for Claim Settlement
When you wish to appeal for reconsideration of our claim rejection
- We shall review your request fairly and promptly
- We shall communicate to you our reviewed decision within 15 working days
Complaints and Dispute ResolutionWe hope and believe that you will never feel the need to complain. If unintentionally, we have not serviced you to your expectation, you may bring it to our notice through
1. Writing to [email protected] or
2. If your complaint is still not resolved you may write to [email protected]
We shall resolve your complaint within 15 working days of lodging the same
In the unfortunate event of non-resolution of your complaint, you may approach the Insurance Ombudsman of your jurisdiction.
Our Quality Policy To ensure fair, prompt and transparent claim settlement by enhancing our service delivery standards on a continuous basis in line with the expectations of our customers with the support of e�cient technology
Royal Sundaram General Insurance Co. Limited(Formerly known as Royal Sundaram Alliance Insurance Company Limited)Corporate Office: Vishranthi Melaram Towers, No. 2 / 319, Rajiv Gandhi Salai (OMR), Karapakkam, Chennai - 600097.Registered Office: 21, Patullos Road, Chennai - 600 002.
Royal Sundaram IRDAI Registration No.102
CIN: U67200TN2000PLC045611
UIN:IRDAN102P0003V01201617
Call 1860 425 0000royalsundaram.in
PR16290/FEB17/V3
ABOUT ROYAL SUNDARAM
Royal Sundaram General Insurance Co. Limited is the first private non-life Insurance Company licensed to operate in India. Started in the year 2000, Royal Sundaram offers a range of innovative general
Insurance products which includes Health, Personal Accident, Home and Travel Insurance for individual customers. The company’s Accident and Health claims process received ISO 9001-2008
certification for its effective customer service delivery. For commercial clients, Royal Sundaram offers a wide range of specialised insurance covers in Fire, Marine, Engineering, Liability and Business
Interruption risks.
The company also offers specially designed products to the Small and Medium Enterprises and rural customers.
Complaints/Grievances
Incase of complaints/Grievances please call Royal Sundaram General Insurance Co. Limited
Toll No: 1860 425 0000 or E-Mail: [email protected]
Disclaimer
Gruh Suraksha Home Insurance Plan is underwritten and issued by Royal Sundaram General Insurance Co. Limited. Claims will be settled by Royal Sundaram General Insurance Co. Limited as per the terms
and conditions of the policy. This brochure is not a contract of Insurance. Please refer policy document for exact terms and conditions and specific details applicable to this Insurance. Your participation in
this insurance product is purely on a voluntary basis. We advise you to take your own professional advice before you participate. Gruh Suraksha Home Insurance Plan of Royal Sundaram is approved by
IRDAI.
Section 41 of the Insurance Act, 1938 - Prohibition of rebates
1) No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take out or renew or continue an Insurance in respect of any kind of risk relating to lives or property
in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy nor shall any person taking out or renewing or continuing a Policy accept any
rebate, except such rebate as may be allowed in accordance with the published prospectus or tables of the Insurer.
2) Any person making default in complying with the provisions of this section shall be liable for penalty which may extend to ten lakh rupees.