grupo ngn ngncloudpbx hospitality edition · our solution is a cloud-based ip-pbx server solution...

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NGNCloudPBX HOSPITALITY EDITION


Table of Contents NGNCloudPBX Hospitality Edition- Product overview .......................................................................................... 3

UC and voice features overview ............................................................................................................................... 4

Management features overview ............................................................................................................................... 4

Platform and Property Requirements ....................................................................................................................... 5

Software and components ........................................................................................................................................ 7

Conference Bridge .................................................................................................................................................... 7

Paging module .......................................................................................................................................................... 7

Park orbit module ..................................................................................................................................................... 7

Media server ............................................................................................................................................................. 7

Auto-attendant ......................................................................................................................................................... 7

ACD module (automatic call distribution) ................................................................................................................ 8

Billing module ........................................................................................................................................................... 8

Hospitality Features .................................................................................................................................................. 8

SOAP XML API interface ............................................................................................................................................ 9

PMS integration .................................................................................................................................................. 9

Hardware ............................................................................................................................................................ 9

Telephones ................................................................................................................................................................ 9

Telephone accessories ............................................................................................................................................ 10

Gateways ................................................................................................................................................................. 10

Power Supply .......................................................................................................................................................... 11

Servers (On-Site Deployments) ............................................................................................................................... 12

Grupo NGN Cloud Network Architecture Diagram ............................................................................................. 13


NGNCloudPBX Hospitality Edition- Product overview

Grupo NGN’s hosted PBX solution for the Hospitality vertical eliminates the need for costly on-site PBX

equipment, multiple carrier connections and contracts, and provides hotels with functions that will

allow them to deliver the best guest service at the lowest possible cost. In addition to benefitting hotel

operators & guests, our solution greatly facilitates the work of front desk staff, allowing them to

streamline operations and work more productively on a day-to-day basis. Smaller hotels who do not

already own a full-featured PMS can use the solution’s intuitive built-in PMS tools to manage every

aspect of their property with ease.

The technology powering the innovative hotel PBX Platform offers its users a number of key features

& benefits, including:

• An enterprise-grade phone system that doesn’t require on-site PBX hardware.

• Access to VoIP phone lines for outbound calls, which reduces recurrent costs by 50% or more.

• The option of using existing analog phones or choosing from a wide range of IP phones.

• A user-friendly management interface, accessible from any modern web browser.

• Call and account log printing & exporting for record-keeping purposes.

• A failover support module to ensure operation in an unexpected event.

• Guest name display on front desk, management & room service phones.

• Multi-branch management from a single hosted PBX platform.

• Easy integration with all the leading PMS platforms.

• Front desk management features: check-in/check-out, room status, housekeeping, etc.

• Premium guest phone features: voicemail & messaging, wake-up call, etc.

• Additional business features: Account monitoring, billing, costs & stats reports, etc.


UC and voice features overview

The solution provides owners with a powerful unified communications platform to work with. Front

desk phones are equipped with a complete list of corporate-grade features that facilitate the

management of inbound and outbound calls, and it allows staff to dispatch calls in a practical and

efficient manner. UC and voice features include:

• Caller ID

• ACD module

• DID call routing

• Conference calling

• Auto-attendant IVR

• Music on hold

• Voicemail-to-email

• Group paging

• Call parking

• Call forwarding by status

• Call recording & monitoring

• Dial-by-name

• Click-to-call support (WebRTC)

• Call privilege management

Management features overview

The solution implements a number of PMS-inspired features to facilitate the management of day-

to-day operations, and to provide hotel operators with enhanced reporting and data-gathering

capabilities. Such features include:

• Restricting room phone service to when the room is in use, according to the scheduled arrival

& departure times of guests.

• Providing guests with a detailed room phone bill based on their usage.

• Setting service to guests’ native language (English, Spanish or French)

• Provisioning private phone numbers for guests with DID capabilities.

• Setting do-not-disturb notifications for guest room extensions.

• Managing and archiving guest voicemail messages.

• Providing guests with Wake-up call service.


Platform and Property Requirements

The following table lists all standard hosted IP-PBX requirements with cross reference compliance for

Grupo NGN’s Hosted PBX Hospitality Edition. The purpose of this table is to provide a quick overview of

the solution’s features while matching them to your property’s requirements.

Description (Yes/No)

System Size

The solution can be configured to support a minimum of 10 to 5,000 room extensions

Yes

Solution scalable Yes

Technical Considerations

Remote users can connect over IP (even behind NATs) without VPN Yes

Auto Attendant Menu can be customized to your specific needs (1 Level menu) Yes

Web Management Interface used by the System administrator Yes

Web Interface used by the PBX Administrator to manage the extensions and groups

Yes

Web Interface used by the PBX user to manage his extension Yes

Supports Quality of Service (QoS) (if Internet is provided by the ITSP) Yes

Supports Redundancy and Failover Yes

Supports SIP Yes – Native S/W

Hardware

IP-Phones supports power over Ethernet Yes


Description (Yes/No)

Features

Voicemail with Message Waiting Indicator Yes

Voicemail to Email Yes

Enhanced Billing Yes

Agent Option Yes

CDR Management Reporting Yes

Real-time service provisioning Yes

Invoice Creation Yes

Calling Plans Yes

Far End/Near End NAT Firewall Support Yes

Centralized Web Management Yes

E911 Support Yes

Virtual Phone Number and Virtual PBX Yes

DID Numbers, Provisioning and Management Yes

SIP Device Provisioning and Management Yes

Mobile Virtual Office Yes

Hunt Group Yes

Support

We train your company’s Employee Care on basic trouble shooting Yes

We provide your company with a detailed escalation list, including contact (phone/email/fax/page) for after hour support

Yes

Teleworker Support Yes

Mobile User Support Yes

Failover Support Yes

SIP Trunking Support Yes


Software and components

Our solution is a cloud-based IP-PBX server solution that delivers calls over IP through the customer’s converged voice and data networks. It is a standard-compliant, 100% SIP-based hosted PBX software platform designed to offer enterprise customers a next-generation hosted PBX system that fully meets all their business communications needs. This feature-rich software includes administration, diagnostics & reporting tools, a standalone billing server, voicemail and messaging, an auto-attendant, and a number of advanced corporate PBX features.

Conference Bridge

The license-activated conference bridge option allows administrators and users to create permanent or scheduled conference calls, and to invite specific users or external callers to participate in them. The conference bridge handles multiple meeting rooms, each of which can be reached internally via defined prefix, or externally through a PSTN number defined in the DID pool.

Paging module

The paging module is an announcement application that multicasts IP-Phones that comply with the auto-answer mode. It enables the administrators to create groups that permit users/extensions to direct calls to a group of extensions. The phone Intercom/Auto-answers that are assigned to a specific group extension are employed to make announcement and notifications to group members via voice call.

Park orbit module

The park orbit module provides users with the ability to place a call into a parking orbit for subsequent retrieval from another phone. Users can be notified of parked calls via paging announcements.

Media server

The Media Server is composed of an IVR server with Audio Media Libraries, an Auto-Attendant and a Voicemail server.

Voicemail server

The voicemail server is an IP-based Voice Messaging server that allows for easy integration with MS Exchange, Text-To-Speech and Voice Recognition technologies. It delivers seamless carrier-grade integrated voicemail and messaging service that can contribute to significantly increasing company revenues.

The Voicemail server provides a voicemail repository for each SIP user, integrating email notifications with voicemail attachments.

Auto-attendant

The Auto-attendant automatically greets callers with a pre-recorded messages and routes them to the proper extension according to their input. Routing is based upon menu options that the caller selects by


pressing the appropriate keys on their device or by speaking particular words.

The options presented to callers by the IVR system (e.g. Press 1 for English, press 2 for Spanish) are referred to as auto-attendant options. Platform administrators can configure the options that will be presented to callers by the IVR, as well as the numbers to be associated to each option.

ACD module (automatic call distribution)

The ACD module manages heavy incoming call volumes in queues and employs a dynamic call transfer distribution process based on three basic priority policies.

• First Idle Extension: Incoming calls are routed to the user extension with the highest priority

weight. If the first extension is busy, the call goes to the user extension with the second-highest priority.

• Most Idle Extension: Incoming calls are routed to the user extension that has been idle for the longest period of time. This policy is designed to ensure balanced workloads for employees.

• Circular Call Transfer: Incoming calls are routed to the dialed extension and continue once – in a

circular sequence - through every extension belonging to the group.

Billing module

The billing server allows administrators to generate guest accounts and to monitor call logs, live data and pending calls in real time. The billing module’s cost & statistics component generates comprehensive report logs such as completed/failed calls and cost versus sales. The platform is capable of managing a wide range of billing account types, providing hotel owners with limitless business opportunities and a significant potential for growth.

Hospitality Features

Our solution offers reliable, hassle-free hosted PBX services to hotel operators of all sizes, who in turn save on the expenses of running their own in-house PBX phone systems. The Hospitality module comes included with a number of enhanced property management features aimed at satisfying the needs of hotel guests, staff members & operators alike, including:

• Automated Wake-up calls • One-touch check-in & check-out • Do-not-disturb notifications • Mini-bar status / display • Housekeeper • Room occupancy status/display • 911 call front desk alert system • Web-based administration • Integrated billing & accounting • Voicemail & messaging • Third-party integration


SOAP XML API interface

Our platform features a SOAP XML API interface that adds a significant degree of flexibility in terms of integration with clients’ existing application servers. The Simple Object Access Protocol (SOAP) interface provided allows clients to write in different programming languages such as Java, .NET, Perl etc.

PMS integration

Our solution has been designed for seamless integration and superior performance with the hospitality industry’s leading PMS platforms. The platform can rapidly integrate into most hotel & resort environments. During the configuration process, we work closely with hotel management and staff to ensure that new and existing features work in a complementary fashion.

Hardware

This section describes the core hardware included in Grupo NGN’s telephone system Documentation

Telephones

Polycom VVX 400

The Polycom® VVX® 400 is a feature-rich mid-range business phone that delivers excellent voice quality and clarity. It is the ideal solution for staff handling moderate call volumes and improves productivity for office workers. The intuitive color user interface makes navigation easy and requires virtually no


training. The VVX 410 model also comes with a built-in Gigabit Ethernet bridge to connect a high-speed device to your phone.

Telephone accessories

Polycom VVX Expansion Module

The Polycom VVX Expansion Module is a sidecar expansion module for the Polycom VVX Business Media Phones. You can add up to 3 VVX Expansion Modules to give you 90 additional keys helping turning your VVX phone into a busy front desk phone capable of handling multiple lines, call appearances, speed dials or BLF keys.

The VVX expansion module will be equipped alongside the VVX 400 IP phone for the front desk attendants.

Plantronics CS510

Designed to connect to your desk phone, the CS510 sports a sleek, lightweight design and has been comfort-tested. One- touch controls on the headset allow you to answer or end calls and adjust or mute the volume. The system also enables you to conference in up to three additional headsets for easier collaboration. The headset offers up to nine hours of talk time and is designed to be worn over-the-head.

Gateways

Mediatrix 4124 VoIP Gateway

The Mediatrix 4124 SIP is a professional cost-efficient VoIP gateway that connects large organizations and multi-tenant buildings to an IP network. The Mediatrix 4124 connects up to 24 analog phones and/or faxes.


Mediatrix 3631 VoIP Gateway

The Mediatrix 3600 Series VoIP gateway makes use of existing broadband access equipment to connect to any standards- based VoIP network. It is the ideal solution for organizations that want to connect their ISDN equipment, such as PBXs, through a T1/E1 PRI interface to an IP network or as a gateway to the PSTN.

Mediatrix C733 VoIP Gateway

The Mediatrix C733's 8 FXO ports allow you to connect your VoIP system to the PSTN. Once connected to the PSTN, you can use the PSTN as your primary connection method for making calls, as a fallback in case you lose your broadband connection, or for local calling.

Power Supply

APC SMT2200 Smart UPS

This UPS (uninterruptible power supply) provides a backup battery power in the event of a power outage, monitoring and safeguarding your equipment from harmful power conditions, spikes and surges. An automatic green mode ensures you are operating at the highest level of efficiency, and intelligent battery management maximizes performance.


Servers (On-Site Deployments)

Dell PowerEdge R530 Rack Server

Designed for data centers needing an affordable, virtualization-ready, 2-socket rack server, the R530 is an excellent platform for a wide range of common business applications, including.

Dell OptiPlex

Compact and space-saving desktops with flexibility for dual orientation, expandability options and multiple display support. The Dell Optiplex desktop will be used to operate the Grupo NGN platform’s ACD module.


Grupo NGN Cloud Network Architecture Diagram See following diagram for cloud-based deployments.

grupo ngn ngncloudpbx hospitality edition · our solution is a cloud-based ip-pbx server solution...

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