guarantee procedure in. regional office (12) scrap parts warehouse (10) scrap parts testing (5)
TRANSCRIPT
Guarantee Procedure
In
Regional Office (12)
Scrap Parts Warehouse (10)
Scrap Parts Testing (5)
Dea
ler
Outlook Express
Dealer System FacilitiesAuthorization( some parts) from regional office
Astai
www.isaco.ir
IKSA EPC ITA
Authorization( some parts) from Renault pars
Authorization( some parts) from
peugeot
Guarantee Instructions , Guarantee info. ,Technical info. ,Scrap Parts
Specifications , Service Bulletins , Dealers Personnel Info. Search Parts no.
Technical Consultation
Technical Consultation
Unix (off line)
Tel Net (on line)Online Reports
Reception , Invoice , …
http://unix.isaco.irUpdating
Unix(off line)
ORACLE
www.ikco.com
Vehicle Stop
AuthorizationParts Procurement
Parts Special Procurement
(VOR)
Rescue Vehicle SystemRecalls , Repair
Insurance
Car Purchase
Dealer Regional Offices
•Open Repair Order
•Vehicle Information
•Claim Process –Warranty Codification
•Part References
•Labour Codification
•Defect Codification
•Pre-authorization E-mail
•Send Replaced parts
•Close Ro
(Claims)
Guarantee System
Pre-approval request for repair (If it’s required according to Guarantee Policy)
Guarantee Department
•Capture
•Correction
•Follow-up (Claims and Parts Demand)
Confirmation of doc.
Guarantee Process in Iran Khodro
Financial Department
Payment
Claim
Car Manufacturer (Renault, Peugeot, Suzuki )
Astai
ITA
Pre-approval in special cases when more verification is needed ( ENGINE)
Reading data for Report , Analysis and
claim Procurement Department
ISACO SuppliersClaim
Scrap Parts Warehouse
Reports of Scrap Parts
Send Scrap Parts
IKCOSAPCO
Guarantee Process in Iran Khodro
Dealer Regional Offices Guarantee
DepartmentFinancial
Department
Completing Repairs
Recording Claim in Dealer System
Keeping and Delivering Guarantee Scrap Parts
Receiving Guarantee Scrap Parts & Sending
Confirmed Reports
Sending Claims via IKCO
Warranty System
Claim Correction in Dealer System
Capturing Claim’s Data
Final control & Approve
Credit RequestsPre validation Payment
Special CasesWork Order OpeningAsking for
Pre-authorizationApproval Approval
Warranty System
Y
N