Calypso Resort & Towers

Guest Pass Access System

User’s Guide (Revision 1.0)

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1. SUMMARY/OVERVIEW ........................................................................................................... 3

2. OWNER AND MANAGEMENT COMPANY REGISTRATION ............................................... 4

3. LOGGING BACK IN ................................................................................................................ 6

4. HELP AND SUPPORT ................................................................................................................ 6

5. PRE-PAID GUEST REGISTRATION – SINGLE PASS ................................................................. 7

6. PRE-PAID GUEST REGISTRATION - MULTIPLE PASSES ........................................................ 12

7. GUEST-PAID REGISTRATION – SINGLE PASS ...................................................................... 14

8. GUEST-PAID REGISTRATION – MULTIPLE PASSES ............................................................... 18

9. VIEWING GUEST REGISTRATION PASSES ............................................................................ 19

10. EDITING GUEST REGISTRATION PASSES .............................................................................. 20

11. CANCELLING REGISTRATION PASSES ................................................................................ 21

12. PRE-EXPIRING GUEST REGISTRATION PASSES ................................................................... 22

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1. Summary/Overview This User’s Guide details how to register for and use the online Calypso Towers and Resort

Guest Registration System. Once registered owners/managers can create and manage

Guest Registration passes for the north parking garage. The guide details the experience

of both the owner/manager and the guest.

Summary

With growth comes change! The Calypso Towers Resort Community Association, Inc.,

believes it is important to develop systems and processes ahead of time to effectively

manage the property to ensure that all owners and guests have a pleasurable stay at

Calypso.

As part of the community’s long-term growth plan, we recognized the need to create a

modern, Guest pre-registration system to allow access in and out of the north parking

garage. By putting the system online, owners and rental managers can easily manage

their guests 24/7 while providing administrative control to the association during high

occupancy periods, when that is necessary.

Parking located directly underneath Tower I and Tower II is reserved for those owners who

have purchased a parking space. This parking area is managed separately from the

north parking garage. At this time, pre-registration for those spaces is not required.

Each guest will be charged a registration fee for each vehicle they plan to use while at

Calypso. The fee is inclusive of all taxes which the association is responsible for reporting.

Funds collected by registration will be used to cover the initial cost and annual

maintenance of the system. Additional funds may be deposited to the annual operating

budget or used for future growth of the community.

This User’s Guide details how to register for and use the online Calypso Towers and Resort

Guest Registration System. Once registered owners and management companies can

create and manage guest registration passes for the parking garage.

Overview

• Each unit will be mailed one radio frequency identification card (RFID card)

to use as a credential to enter and exit the garage during their stay.

• Vendors, including management companies and housekeepers, are

required to register in the association office. Vendors will be charged $10

per RFID card. Owners and Management Companies are required to notify

the association office in the event you terminate a vendor so their RFID card

can be deactivated in the system.

• Temporary visitors will park outside the north parking garage and pick up a

temporary pass. If a temporary pass is required for entry into the garage,

Please contact the Property Patrol 24x7 at 850-866-2101, or the Association

Office from 9:00 AM – 5:00 PM at 850-636-5004.

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2. Owner and Management Company

Registration

The owner, or rental management entity, needs to

register for access to the Guest Registration and

Parking Control system web site for creating, editing

and deleting of the passes.

A) Open a web browser to the Calypso Resort &

Towers Owners Association site at

http://www.CalypsoTowersPCB.com. From there

click on the Guest Registration link.

NOTE: This method is also used to reset a forgotten

password.

B) From there, since you are a new user, click on Activate Account.

C) Enter your email address in the

box and click Reset Password.

NOTE: The email you need to use

here is the email you have

provided the owners association

office and is associated with

condo’s you own or manage.

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D) You will receive an automated email from “Calypso Towers Resort Community

Association Inc. <noreply@netpark.us>” with the following content.

Click the Hyperlink to set your new password.

E) Enter and confirm your new

password. Then click Reset

Password to set your new password

in the system. This action will

automatically log you in.

F) Confirm or Edit your Profile and

Personal information.

Here you may confirm or edit the

following:

Email Address

Password

Name and Mailing Address

Contact Phone Number(s)

** NOTE: For authentication this

information needs to match what is

on file with the association office.

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G) You may enter a credit card to have on file if you desire to pay for the Guest

Registration fee on the Guest’s behalf and want to “remember a credit card” for

ease of use. The decision to pay on behalf of the Guest and what card information

to use can be made on each individual registration creation.

H) The Guest Registration fee includes the associated taxes.

3. Logging Back In To log back into the system simply open a browser to the owners’

association web site @ http://www.CalypsoTowersPCB.com and

click on the Guest Registration link to the left.

NOTE: After some period of inactivity the site will automatically log

you off.

NOTE: This is the preferred method over book marking the Guest

Registration link as that underlying link could change.

4. Help and Support

If you experience difficulty with the process contact the Association Office.

Monday through Friday 9am - 5pm Central Time at the following:

Association Office: 850-636-5004

Association Email: CalypsoOwnersAssociation@Yahoo.com

Other hours: Contact Property Patrol at 850-866-2101.

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5. Pre-Paid Guest Registration – Single Pass The owner or manager can create either a single or multiple Guest registration

and pre-pay with a credit card that is on file. In this example a single pass is

created. Begin by logging in and clicking Add Guest Registration as circled

below.

Select the Start and Expiration Dates as well as their associated times.

NOTE the QUANTITY of passes needed defaults to 1. For multi-pass creation see

Section 6 on Page 12.

Enter the Contact Information.

NOTE: the email address will be used to deliver the vehicle registration

information to the guest.

In this case click PAY FOR GUEST REGISTRATION PASS to pre-pay for the pass.

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Either enter your credit card info for

payment or check the box USE

CARD ON FILE.

Click CREATE

The guest, at JaneDoe@mail.com, will receive an email.

That email will

contain the

following

message:

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The guest Clicks on “Click here to confirm your Guest Registration Pass” link and

is taken to this web page where they agree to the three sets of rules and confirm

their registration (click CONFIRM which is only available if all three checkboxes

are checked).

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The guest is then presented with this new status:

The guest receives a confirmation email containing the following, as well as an attached

PDF – Guest Registration Pass:

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The attached PDF can be used by printing out before arrival and then

scanning it at the north parking garage entry gate at Calypso.

Clicking the GUEST REGISTRATION PASS link in the email takes the guest to a web

page. It can also be scanned if it is printed out before arrival or it can be on a

mobile device and presented at the north garage parking gate.

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6. Pre-Paid Guest Registration - Multiple Passes

The owner or manager can create multiple pre-paid Guest Passes per rental period in

one of two ways:

1) Follow the procedure in Section 5, Page 7, and create the multiple passes

separately. The owner or manager will pay for each pass individually and the guest

(or guests) will receive separate emails for vehicle registration confirmation and

printing.

NOTE: This method facilitates routing each pass to an independent email address.

2) Or, when creating a pass per the procedure in Section 5, select the desired

QUANTITY of passes from the Dropdown Box.

The Payment Information now shows the amount due for the number of passes selected:

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The guest will be presented with multiple passes to Accept and Confirm in a single email

containing the following in the body of the email:

When the guest opens the link in the email they will need to confirm all passes

individually (Note the Related Passes and message box on the web page):

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7. Guest-Paid Registration – Single Pass The owner/manager can create a Guest Registration pass, or multiple passes, for

a guest where the guest is required to pay for the pass. In this example a single

pass is created. Begin by logging in and clicking Add Guest Registration Pass as

seen below.

Select the Start and Expiration Dates as well as their associated times.

Enter the Contact Information. NOTE the email address will be used to deliver

the registration information to the guest.

NOTE the QUANTITY of passes needed defaults to 1. For multi-pass creation see

Section 8 on Page 18.

In this case click CREATE to create the pass and guest payment

The guest, at JaneDoe@mail.com, will receive an email.

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That email will contain the following message:

The guest clicks on “Click here to confirm your GUEST Registration pass” link and is

taken to the web page below where they agree to the three sets of rules, enter

the payment information, and confirm registration by clicking CONFIRM.

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The guest is then presented with this new status on that page:

The guest receives a confirmation email containing the following, as well as an

attached PDF Registration Pass:

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The attached PDF can be used by printing it before arrival and then scanning it at

the north parking garage gate to enter and exit the parking garage at Calypso.

Clicking the GUEST REGISTRATION PASS link in the email takes the guest to a web

page that can also be scanned if printed out before departure or if it is present on

a mobile device.

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8. Guest-Paid Registration – Multiple Passes

The owner/manager can create multiple guest-paid Reservation Passes per rental period

in one of two ways:

1) Follow the procedure in Section 7, Page 14, and create the multiple passes

separately. The guest will pay for each pass individually and the guest (or guests) will

receive separate emails for each Guest Registration pass confirmation and printing.

NOTE: This method facilitates routing each pass to an independent email address.

2) When creating the pass, as per the procedure in Section 7, select the desired

QUANTITY of passes from the Dropdown Box.

The guest will be presented with multiple passes to Accept and Confirm in a single

email containing the following in the body of the email:

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When the guest clicks and opens the link in the email they will need to confirm

and pay for all passes individually (Note the Related Passes and

Message box on the web page):

9. Viewing Guest Registration Passes

The owner or manager can view all passes that have been created. Filters are available

to reduce the list of passes being examined.

You can enter “Valid Between” dates and/or “Pass identifier, Room, or Name” to search

and filter passes.

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The status indicated in the listing is as follows:

Status Description

Pending Created by owner/manager, Not yet paid, No guest confirmation

Paid Created and paid by owner/manager , No guest confirmation

Confirmed Created by owner/manager, Paid (by either party), guest HAS confirmed.

Canceled

Was previously one of the other statuses and owner/manager canceled the

reservation.

Also once a pass in use expires it reaches this status.

10. Editing Guest Registration Passes Guest Registration passes that have not expired can be edited in order to modify Start

and End dates.

To edit a pass, click on the pass number from the list of passes (See Section 9) and then

click EDIT for either or both of the Guest Registration Pass Details and Contact

Information. Once done with edits click UPDATE GUEST REGISTRATION PASS.

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11. Cancelling Registration Passes The owner/manager can cancel Guest registration passes that have been created and

are pending usage (Start Date/Time has not been achieved). Cancelling a pass that has

been paid for will result in a refund back to the credit card used to make the payment.

To cancel a pass, click on the pass number from the list of passes (See Section 9) and

then click CANCEL/REFUND PASS. After this action the status of this pass will be indicated

as “Cancelled.”

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12. Pre-Expiring Guest Registration Passes Should the need arise to cancel a pass that is currently in use, such as the unfortunate

event as an eviction, a pass can be prematurely expired by changing its end date. This

effectively cancels the pass and does NOT issue a refund.

To Pre-Expire a pass, click on the pass number from the list of passes (See Section 9), edit

the pass (See Section 10), and then set the EXPIRATION DATE and TIME to be some

date/time prior to the current date/time.

Example: It is presently 4/20/2018 - 6:20 PM and the EXPIRATION DATE of this pass was

originally 4/27/2018.

To Pre-Expire the pass set the EXPIRATION DATE/TIME to a value prior to 4/20/2018 – 6:20

PM and then click on “UPDATE.”