Welcome to University Health Care System. Weare honored that you have entrusted us with

your care, and we will do everything we can to makeyour stay as comfortable as possible.

We are always looking for ways to exceed patients’expectations, and we hope you will give us thatopportunity while you are at any of University HealthCare System’s facilities. If you know of a way for usto improve, we want to hear about it, since our primarygoal is to ensure you receive high-quality, compassionatecare.

If you would like to share your thoughts regardingyour care, you can call our Care Line at 706/774-CARE

(2273). You also might receive a questionnaire in themail after your stay requesting feedback regardingyour care. Please take the time to complete and returnthis “report card.”

On behalf of the University team, I wish you a speedyrecovery and a positive health care experience.

Sincerely,

James DavisPresident/Chief Executive OfficerUniversity Health Care System

W E L C O M E

O V E R V I E W

OverviewUniversity Health Care System is anchored by the 581-bedUniversity Hospital, and serves Augusta-Richmond Countyand the surrounding region. University Hospital is governed bythe Board of Trustees of University Health Services, whichserves voluntarily to help ensure that our patients have qualitymedical services. Founded in 1818 as City Hospital, the hospitalwas first located on the 100 block of Greene Street. Universityhas since moved through four facilities to its present location,which opened in 1970. Over the years, the campus hasexpanded to include the Heart & Vascular Institute and officebuildings that house more than 600 private practice physi-cians and various treatment centers.

University has a long history as a leader in delivering car-diovascular, cancer and women’s services. We developed thearea’s first outpatient cardiac catheterization and performedthe region’s first angioplasty. We opened the area’s first BreastHealth Center and put the area’s first Mobile MammographyUnit on the road, giving more women in our community

access to breast cancer screening. Our W.G. Watson, M.D.,Women’s Center features 36 obstetrical suites and state-of-the-art surgical suites dedicated for obstetrical and gynecol-ogical patients. The center has a well-baby nursery and a40-bed Level III Special Care Nursery offering neonatal intensivecare to our smallest and most critically ill infants.

The Heart & Vascular Institute, a 188,000-square-footcardiovascular center with 72 universal inpatient suites, is thelargest, most comprehensive center of its kind in the region andoffers a full range of heart and vascular care, from diagnosisto rehabilitation.

Recognizing the need to serve more of the community closerto home, University has established medical centers in SouthRichmond County and expanded services in Columbia Countyto include medical office buildings, a joint-venture diagnosticimaging center, a skilled nursing facility, a joint venture DaySurgery Center and Prompt Care facilities. Columbia County isalso the home of Brandon Wilde, widely recognized as one ofthe finest “Life Care” retirement communities in the nation.

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University is accredited by The Joint Commission (TJC),which is an independent, not-for-profit organization, establishedmore than 50 years ago. The Joint Commission is governed bya board that includes physicians, nurses and consumers. TheJoint Commission sets the standards by which health carequality is measured in America and around the world.

In addition:University is the only hospital in Augusta to receive theMagnet Award for nursing excellence from the AmericanNurses Credentialing Center (ANCC). Magnet status is theANCC’s highest honor, and largely considered one of thehighest designations that can be received for outstandingachievements in nursing.

University has received full Cycle II Accreditation withPercutaneous Coronary Intervention (PCI) from the AccreditationReview Committee of the Society of Chest Pain Centers. TheChest Pain Center at University Hospital has demonstrated itscommitment to quality patient care by meeting or exceeding awide set of stringent criteria and completing on-site evaluationsby a review team from the Society of Chest Pain Centers.

University has received the American College of SurgeonsCommission on Cancer Outstanding Achievement Award,which recognizes cancer programs that strive for excellencein providing quality care to patients. University’s CancerServices Program is the only hospital in Georgia to receivethis designation. Only 95 programs, or 19 percent of theU.S. programs surveyed in late 2008, reached this level ofcompetency.

University Health Care System has been honored to receivethe Consumer Choice Award from the National ResearchCorporation (NRC) for best overall quality and image in theAugusta region every year since 1999. The Consumer ChoiceAward is based on an independent survey of consumers con-ducted by NRC to recognize the most preferred hospitals inabout 190 metropolitan areas across the country.

University Hospital’s Breast Health Center has been accred-ited by the National Accreditation Program for Breast Centers(NAPBC), a program administered by the American College ofSurgeons. University has the only nationally accredited breasthealth center in the region and is only the second one in thestate to be honored with this recognition.

Our personnel are deeply concerned about you andthe care you receive at University Hospital. Please

notify unit staff immediately if you have concerns aboutyour care or accommodations. If the unit staff is unableto resolve your concerns, you may wish to contact theCare Line. To reach the Care Line from your room, dialextension 4-2273 or “9” then 706/774-CARE (2273). Wewill address your concern and make every attempt toresolve problems or issues.

To Recognize EmployeesWe also want to know when you are pleased with ourservices so we can recognize employees who go beyondyour expectations in giving you exceptional service. Youcan let us know about these employees by calling theCare Line at 706/774-CARE (2273) or sending an e-mailto careline@uh.org. You also will find the Care Line on ourwebsite at www.universityhealth.org/patientvisitorinfo.

Comments and SuggestionsSince we are always looking for ways to improve patientcare, we need your comments or suggestions about ourservices and our facilities. You may e-mail your com-ments to careline@uh.org or visit our website atwww.universityhealth.org/patientvisitorinfo and send aCare Line note. Thank you for taking time to help us.

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Your room assignment at University Hospital is basedon your admitting diagnosis, medical condition and

bed availability on the day of your admission. Chargeswill reflect the actual room usage regardless of your stat-ed request. We try to honor each patient’s preference fora private or semiprivate room, but other arrangementsmay be necessary due to occupancy, physician’s ordersor the nature of your condition.

Calling Your NurseTo call your nurse, press the nurse call button located inthe bed control panel. Do not hesitate to call your nurseanytime you have a concern about your care or condition.A staff member will respond to your signal as soon aspossible. Please stay in bed after you receive pain med-ication, pre-procedure medication or you have been pre-pared for the night. Strange surroundings and sleepingmedications may create a hazard if you get out of bed.For assistance during the night, please use your call but-ton, and the nursing staff will be happy to assist you. Ifyour physician has indicated that you are to be up only

with assistance, please call the nursing station and waitfor the help your physician has determined you need.

Lost and FoundLost and found items are turned in to EnvironmentalServices. To inquire about a lost item, please dial “0” forthe hospital operator and ask for Environmental Services.We make every effort to notify patients of personal articlesleft at the hospital.

Hair SalonAn in-house hair salon is available for men and women onthe hospital’s second floor. If your physician approves,you may wish to visit the salon or have a hair stylist visityour room. Please ask a member of your patient careteam to schedule your appointment. Payment is duewhen services are rendered. The hair salon, a project ofthe Volunteer Board of University Health, also servesvisitors. Manicures and pedicures are also available. Toschedule an appointment, please call 706/774-2203,Monday-Friday, 8:30 a.m. to 5 p.m.

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BankingAutomated Teller Machines (ATM) are located in the mainhospital lobby directly in front of the main elevators andin an alcove under the stairs in the lobby of the Heart &Vascular Institute.

Newspapers and MagazinesThe Augusta Chronicle and other local and regional news-papers are located in racks just outside the Food Courtentrance on the first floor and in the vending area of theHeart & Vascular Institute. Magazines may be purchasedin the Sunshine Gift Shop in the main lobby.

Telephone ServicesThere is no charge for making local calls. Simply dial “9”and the number you desire. To call long distance, dial 9 +0 + area code + number. You will be given an opportunityto enter your calling card information. If you do not havea calling card or if you wish to pay a different way, anoperator will come on the line to assist you. Should the

hospital’s long distance carrier be different from the oneyou prefer, please dial “0” and a hospital operator willassist you in placing your call. Calls cannot be billed toyour room. However, you may use a major credit card, billto a third party or make a collect call.• Family and friends can call your room directly by dial-

ing the number on your phone. Upon request, the hos-pital can block incoming calls to your room but stillallow you to make outgoing calls.

• Courtesy phones are located off the main lobby nearthe Levi W. Hill III Auditorium and in the lobby of theHeart & Vascular Institute.

• Special telephones are available for those with hearingimpairments. Please ask your nurse to arrange for theuse of this equipment.

Patient TVTelevision programming is provided through Comcastand includes more than 50 stations. In Women’s Centerrooms, the Newborn Channel is broadcast on Channel 25.

Your Menu and Meal ServiceEach day you will select your meals from a menu provid-ed by your Catering Associate. If you are on a specialdiet ordered by your physician, you will receive menustailored to meet your specific needs. If you have anyquestions about your menu or have special foodrequests, please discuss them with your CateringAssociate during daily visits.

Guest TraysVisitors may dine with you in your room. In-room guestmeals may be ordered for a reasonable fee through yourCatering Associate.*Breakfast $4Lunch and Dinner $5

VIP MenuIn an effort to make your stay at University Hospital aspleasant as possible, we offer an additional VIP menu ofelegant food choices and fine-dining services.*$12 each

*Guest trays and VIP meals cannot be billed to yourinsurance.

Special OccasionsWe are happy to celebrate special occasions in your lifeand will be pleased to serve a complimentary cake foryour birthday or wedding anniversary. Please contactyour Catering Associate to make necessary arrange-ments.

F O O D S E R V I C E S F O R P A T I E N T S A N D V I S I T O R S

Your safety and concern are important to us. If youhave any concerns, please tell one of our staff members.

Smoking PolicyUniversity Hospital is a tobacco-free campus. This designa-tion reflects our commitment to create a healthy environ-ment for our patients, employees, physicians, visitors andvolunteers. Smoking and the use of other tobacco productsare not allowed on any part of the University campus.• Your physician has available alternate medical

approaches for the management of nicotine depend-ency or withdrawal. Should your physician prescribeone of these management tools for your use duringhospitalization, the charge will be added to your bill atthe hospital’s cost.

• The cost of replacing University Hospital propertydamaged or destroyed as a result of patient smokingwill be added to the responsible patient’s bill.

Information DeskThe main lobby Information Desk is staffed 24 hours aday. After 9 p.m., all non-emergency visitors must enterthrough the main entrance and must stop at theInformation Desk for a visitor’s badge. The Heart &Vascular Institute information desk is staffed Monday-Friday, 6 a.m. to 9 p.m. After-hours visitors to the Heart& Vascular Institute must get a visitor’s badge from thenursing supervisor.

Visitor IdentificationIf your patient care team determines that a family mem-ber or friend staying overnight will not adversely affectyour condition, the visitor will be given an identificationbadge. Identifying after-hours visitors helps ensure a safeenvironment for everyone in the hospital.

SecurityUniversity Hospital security personnel are on duty aroundthe clock. Our uniformed officers drive marked vehiclesand carry two-way communication equipment. For yoursafety, the hospital, campus and parking areas are moni-tored by a closed-circuit television system. If you need asecurity officer, dial extension 4-2295 from the nearesthouse phone or dial “0” for the hospital operator and askfor Security.

Safekeeping of ValuablesValuables such as jewelry, credit cards and cash shouldnot be kept in your room. You may deposit your valu-ables with Security by letting your nurse know you wantto use this service. We ask that you and your visitorsplease not leave valuables unprotected. The hospital isnot responsible for the loss of money or valuables kept inyour room. Please limit the valuables you bring to thehospital to only those necessary for your stay.

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Electrical DevicesTo reduce possible fire or electrical hazards: You mustlimit your electric personal care items to the followingappliances if needed during your hospital stay: haircurlers, curling iron, hair dryer, toothbrush, shaver andhair clippers. Please let your nurse know if these itemsare brought into the hospital. Our BiomedicalDepartment must do a quick safety check to ensurethat your equipment is working properly prior to use.For your protection, Hospital Safety Policy prohibits allother electrical appliances, including televisions, radios,toasters and coffee makers.

Fire and Disaster DrillsTo ensure your safety in the event of a fire or disaster,drills are routinely held at University Hospital. If there is adrill while you are in the hospital, please remain in yourroom, request visitors to do the same and do not becomealarmed. Fire doors will close automatically throughoutthe hospital when a drill is in progress. In addition, we askthat visitors not try to use elevators during a drill. Thankyou for cooperating during our emergency preparednesstime. In the event of a real emergency of any kind,patients and visitors will be informed by hospital staff ofappropriate actions to take.

Finding Your WayHelpful maps titled “Finding Your Way” include the hospi-tal campus and the first and second floors and are avail-able at information desks and other locations throughoutthe hospital. If you can’t readily find a copy, inquire at themain information desk in the hospital lobby. Feel free toask any employee for assistance in locating any room orservice in the hospital.

Pastoral CareChaplains work closely with physicians and other clinicalstaff to help patients and their families look at the mean-ing of illness; they also use faith and religious resourcesfor coping with crises. Often they simply offer a listeningear. The services of a chaplain are available around theclock, every day of the year. If you would like to have achaplain or a local minister visit, please dial “0” for thehospital operator and ask for the chaplain’s office or havea member of your patient care team page the chaplainon call. Chaplains also are available for sacramental min-istries and religious liturgies.

Interfaith ChapelAn interfaith chapel, located off the main first floor lobbynear the visitor elevators, is open to people of all faithsfor prayer and meditation. Worship services are held hereeach Sunday at 10:15 a.m.

Support GroupsUniversity Hospital offers a number of support groups forpatients and their families needing support of othersexperiencing similar situations. Call University’s

HealthService Center at 706/SER-VICE (737-8423) for acomplete listing. If you live outside the calling area, youmay call toll free 800/476-SERV (7378).

InterpretersFor Persons with Limited English ProficiencyThrough our Speech and Hearing Center, we offer inter-pretation services for non-English speaking patients. Thisincludes a special telephone network system that providesmedically certified interpreters in more than 100 languages.Medically certified Spanish interpreters also are on call toprovide direct personal translation. Please tell a memberof your patient care team if you need this service.

For the Hearing ImpairedSpecial amplified telephones are available for the rooms ofpatients who are hearing impaired. In addition, arrange-ments can be made through our Speech and HearingCenter to provide a medically certified American SignLanguage interpreter. Please let your nurse know if youneed either of these services. Accommodation of patientswith sensory deprivation or patients who are non-Englishspeakers and/or their families is governed by hospital policy,which also outlines grievance procedures, as provided bySection 504 of the Rehabilitation Act. Please contact yournurse or the Care Line at 706/774-CARE (2273) if youexperience any difficulty.

Mail and FlowersYour mail and flowers are delivered directly to your roomeach day, except in critical care areas. Patients in inten-sive care units cannot receive flowers, balloons or gifts

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other than cards in their rooms. Your mailing addresswhile you are here is University Hospital, 1350 WaltonWay, Augusta, GA 30901-2612. Mail received after yourdismissal will be forwarded to your home.

Renewal at Second to Nature BoutiqueA boutique offering a wide selection of merchandise formastectomy and chemotherapy patients is located in theBreast Health Center, Professional Center 2, Suite 204.The boutique is a project of the Volunteer Board ofUniversity Health. Hours are Monday-Friday, 9 a.m.-5 p.m.Call 706/774-4155 for an appointment.

Wireless Internet ServiceWireless internet service is available from all patientrooms and in all guest-accessible areas of the main

hospital building and in the Heart & Vascular Institute,including waiting rooms, the main cafeteria and the cof-fee shop. Your device must have 802.11b wireless capa-bility and you will be required to acknowledge andaccept the user agreement presented when you link tothis service. This is a non-secure connection and is notprotected in any way. As this connection is providedpurely as a convenience for our patients and visitors,University accepts no responsibility for any virus, spamor other damaging activity, programs or executable filesthat might be downloaded or accessed in any fashion.We also do not provide user services in the event ofproblems related to personal devices or an inability toconnect to this service; we can only advise users of thestatus of the network and its availability.

Your Patient Care TeamYour Patient Care TeamEach unit is the responsibility of a designated clinicaldirector and nurse manager. A patient care team isassigned to care for all your needs.

Access CoordinatorsAccess Coordinators verify insurance benefits. They alsoregister you as a patient and advise you concerningfinancial arrangements. They are responsible for collect-ing the patient’s portion, such as co-payments anddeductibles at the time of admission or registration

Assistant Nurse ManagersAssistant Nurse Managers (R.N.s) on each shift haveoperational responsibility for the nursing unit in additionto giving direct patient care.

Case ManagersCase Managers are the link between medical services andfinancial reimbursement. The case manager will arrangepost-hospital services as necessary following payorguidelines and requirements.

Catering AssociatesCatering Associates are your personal contact for menus,meals and snacks.

HospitalistsHospitalists are private practice physician members of ourmedical staff who specialize in management of acute med-ical problems for patients who are admitted to the hospitalas inpatients. Hospitalists may care for you during your hos-pitalization instead of your primary care physician. Thishelps your primary care physician because the hospitalist isin the hospital to answer your questions and assist you withthe recovery process by following up on tests and adjustingyour treatment plan throughout the day. Upon discharge,

the hospitalist will discuss your hospitalization with your pri-mary care physician, who will follow up with you in his/heroffice. If you have any concerns regarding a member of themedical staff, please notify the charge nurse on your unit.

Housekeeping AidesHousekeeping Aides take care of your environmentalneeds such as room cleanliness and linens.

IntensivistsIntensivists are private practice physician members of ourmedical staff who specialize in the management or co-management of patients admitted to critical care units inthe hospital. An Intensivist helps your admitting physicianmanage your medical problems while you are in the CriticalCare Unit. The program includes interdisciplinary workingrounds with the team setting daily goals for your care.Upon your transfer out of the Critical Care Unit, yourattending physician will continue to care for you on theregular nursing unit. The Intensivist may continue to consulton your case if requested by your attending physician.

Licensed Practical NursesLicensed Practical Nurses (L.P.N.s) deliver patient care withinthe scope of their licensure. Your L.P.N. is cross trained toadminister medications and intravenous fluids, obtain bloodsamples, perform EKGs and provide direct patient care.

Other ProfessionalsOther professionals on the team are recognized by theirproper professional titles, such as Physical Therapist,Occupational Therapist, Respiratory Therapist, SpeechTherapist, Audiologist, Social Worker and Pharmacist.These licensed health care professionals work with otherdisciplines to deliver treatment/therapies.

Patient Care AssistantsPatient Care Assistants prepare your room for arrival and

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orient you to your room; change linens in your room daily;deliver direct patient care including measuring vital signs,weight and intake/output; assist with your daily living needsand perform basic patient care procedures such as prepsand dressing changes. Patient care assistants with advancedtraining also perform EKGs and obtain blood samples.

Registered NursesA Registered Nurse (R.N.) assesses your needs, analyzesdata, develops your individualized nursing plan of care incoordination with you and your family, your physician andother team members, provides complex nursing care andevaluates how you respond to care.

Social WorkersSocial workers assess the patient and the patient’s supportsystem to determine the care that will be needed at dis-charge. This is matched with the willingness and ability tocare for the hospitalized patient at the time of discharge.Social workers also assist patients and family members withseeking charity and financial assistance, legal guardianship,adoptions, and psychiatric and drug rehabilitation referrals.

Unit ClerksUnit Clerks take care of dismissals and the clerical needs ofthe unit, order all supplies and manage patient calls.

Medical RecordsYour medical record begins when you first receive servicesfrom the hospital. After dismissal, your medical record goesto Health Information Services where it is scanned into anelectronic database and confidentially maintained. Onceonline, it is immediately available for continuing care, post-ing of final lab, pathology and other pending reports, physi-cian dictation and completion. Except as permitted by law,information contained in your medical record will bereleased only upon presentation of a release signed anddated by you or by a person legally authorized to act onyour behalf. When your record is complete, you may requesta copy (fees apply) or schedule an appointment to reviewyour record. Fees for copying are consistent with state and

federal guidelines. Requests for copies of a completed recordor portions thereof will be processed within three workingdays of the request. Requests for copies or an appointmentto view your record should be directed to University Hospital,Health Information Services (Correspondence Section), 1350Walton Way, Augusta, GA 30901-2612.

For Parents of Pediatric PatientsVisiting• Only one family member may stay overnight with a child

in a semiprivate room. Two may stay overnight in a pri-vate room. Each overnight visitor must be 16 years orolder, unless they are the child’s parents.

• Brothers and sisters accompanied by an adult may visitbetween 11 a.m. and 9 p.m. A child who is ill or has hadcontact with anyone who is ill in the past three weeksmay not visit. University Hospital is not responsible forany injuries or illnesses that occur as a result of visits bychildren.

• Children who are patients are not allowed to leave thefloor without permission of the physician and nurse caringfor the child.

Family Services• A shower and bath are available for parents. Please ask

your nurse for towels and soap.• Coffee and light snacks for parents who are staying with

their children are available upon request. Check with thestaff for information.

• A washer and dryer are available on the unit if you needto wash necessary items such as a special blanket, afavorite toy or your child’s clothing.

• You may order a guest meal tray through your CateringAssociate for a small charge. Please ask your CateringAssociate for details. If your child is not allowed to eat ordrink, please try not to eat in the room.

The PlayroomWith your nurse’s permission, your child may enjoy spend-ing time in our playroom near the nursing station.Thank you for keeping our playroom tidy.

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Financial ArrangementsYou or your representative need to make satisfactoryfinancial arrangements for your treatment. In addition toyour insurance coverage, we accept cash, personalchecks, VISA, MasterCard or American Express. Ouracceptance of insurance assignments is a courtesy toyou, and benefits are accepted with the full understand-ing that you or your guarantor is fully responsible forpayment of the bill.

Patient/Guarantor PaymentIf no applicable benefits for hospitalization insurancehave been assigned, a cash deposit is required at the timeof elective admission. Co-payments or deductibles arepayable at the time of service. Your Access Coordinator isyour advisor concerning payment arrangements.

BillingAll charges may not appear on your bill by the time youleave because of the cycles of the various services youmay have used. After you get home, you will receive asummary statement detailing services provided, and wewill file claims to your insurance on your behalf. You mayalso request a fully itemized statement, (except in thecase of Medicaid coverage). After you receive the initialstatement, you will receive at least one statement every30 days until your account is paid in full. If you have anyquestions, please call the Patient Accounts ServiceCenter at 706/828-2333.

Managed Care/Preferred ProvidersUniversity Hospital is considered a preferred provider formany insurance plans and networks. However, if Universityis not your plan’s preferred provider, you may incur alarger financial responsibility for choosing a “non-network”hospital. It is the guarantor/patient’s responsibility toconfirm the preferred provider status of UniversityHospital with your insurance carrier. If your choice of

University Hospital is “out of network,” and you areunable to obtain an exception from your insurance plan,you will be responsible for whatever your insurance doesnot cover, which is likely to be a significant amount.

MedicareYour Medicare card must be presented at admission toconfirm your benefits. At the time of your registration,the Access Coordinator is required by law to ask severalquestions from the Medicare Secondary Payor form thatwill aid us in properly billing your account to Medicare.Dental admissions are not covered under Medicare.

MedicaidIf you receive Medicaid, you should present a medicalcard for the current month at the time of your admission.Regardless of “medical necessity,” Medicaid will not payfor a private room. Medicaid is secondary to any and allthird-party coverage. All applicable insurance must beassigned to University Hospital as primary carrier.Medicaid does not allow the hospital to give patients orothers an itemized statement for the purpose of collectingunassigned third-party payment. Medicaid requires notifi-cation of any person requesting an itemized statement.

Self-Pay CareIf you believe that you would qualify for financial assis-tance because you cannot afford to pay your bill, pleasetell your Access Coordinator. University Hospital has staffthat will review your case and assist you in filing for anyavailable assistance programs. After reviewing your case,if it is determined that no outside programs exist for you,then University will review your case under the hospital’sIndigent and Charity Care Program. If you do not qualifyfor any of these programs, you will be responsible foryour charges. Arrangements can be made for monthlypayments with the Patient Accounts Service Center at706/828-2333.

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Physicians’ FeesYour hospital bill does not include fees for your physi-cian(s) or for services from physicians who practice atUniversity Hospital to include: emergency physicians,anesthesiologists, pathologists, radiologists, neonatolo-gists or other independent practitioners. You will receivea separate bill from their billing offices, and all inquiriesshould be directed to the telephone number on the bill.

Utilization ReviewUniversity Hospital is required by Medicare, Medicaid andmost private pay health insurance plans to monitor thepatient’s hospital stay. If your coverage requires suchmonitoring, you will be asked to sign a consent for releaseof your medical information to the requesting agency. If,during this monitoring process, your insurance companyor agency notifies the hospital that services you arereceiving are no longer covered by terms outlined in yourpolicy, your admissions coordinator will contact you todiscuss this matter.

Blood BankThe blood bank supplies blood and blood componentsyou might need during your hospital stay, to the extentavailable. Blood bank technologists and technicians fol-low the American Association of Blood Banks’ guidelinesand protocol. Your relatives and friends can help maintainthe community’s blood supply by donating in your nameat the Shepeard Community Blood Center. Please call thecenter at 706/737-4551 for more information.

Diabetes ServicesIf you have diabetes, your physician may refer you to aninpatient diabetes educator. This staff member can pro-vide education and training necessary to better manageyour diabetes while in the hospital. University HospitalDiabetes Services also offers a comprehensive outpatientprogram, to include individual and group counseling,education, meal planning and support groups. The pro-gram is staffed by registered dietitians and nurse educa-tors, who are all certified in diabetes education. Call706/868-3241 for more information.

Emergency ServicesThe Emergency Department treats more than 70,000patients annually. In addition to treatment of cardiovascu-lar and other acute emergencies, the EmergencyDepartment includes a Pediatric Emergency Departmentfor children up to age 18 and Minor Treatment, which isdesigned to care for minor emergencies in a special sec-tion of the Emergency Department. Registration is com-pleted at the bedside. Emergency Department co-payswill be collected at the end of the visit.

Extended Care ServicesUniversity Health Care System, through UniversityExtended Care, operates three extended care facilities inthe area:• Kentwood Extended Care Facility, located at 1227

West Wheeler Parkway in Augusta, has 100 beds –80 dedicated to skilled nursing care and 20 personalcare rooms with easy access to a registered nurseshould the need arise.

• Westwood Extended Care Facility, located at 561University Drive on University’s Evans campus offBelair Road, has 149 nursing home beds and providescare for Alzheimer’s patients in a unit speciallydesigned to allow freedom of movement within theconfines of a safe environment.

• Brandon Wilde Pavilion and Colonnade, located at4275 Owens Road in Evans, has 65 skilled nursingbeds and 40 personal care rooms. A specializedAlzheimer/dementia unit for unique needs also is avail-able. Brandon Wilde does admit from the communityto these facilities.

Health CentralEstablished in 1980 as one of the country’s first hospital-based fitness and wellness centers, Health Central hasbeen serving the Augusta community for more than 25years. Located at 945 Broad St. in downtown Augusta,Health Central is a full-service fitness and wellness centeroffering a wide variety of cardiovascular and strengthequipment, indoor track and pool, whirlpool, sauna,steam rooms, personal training and massage therapy.Health Central is a licensed Les Mills group fitness facilityoffering BODYPUMP, BODYSTEP, RPM, BODYFLOW andBODYCOMBAT, some of the world’s most popular fitnessprograms. Our expert staff helps individuals meet theirfitness goals by making and maintaining lifestyle changes.Phase IV of our Cardiac Rehabilitation program meets hereas well. Call 706/724-4408 for more information.

Home HealthUniversity Home Health provides highly skilled healthcare for home-bound patients within 14 counties inGeorgia and South Carolina. Skilled nurses, home healthaides, physical therapists, occupational therapists, speechtherapists and medical social workers are available forhome care visits. For more information or to have some-one come and talk with you, please call the Home HealthIntake Office at 706/774-4160.

LaboratoryThe University Hospital Laboratory is a full-service laboratory

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offering extensive testing capabilities. The laboratory isfully accredited and continually strives to meet high qual-ity standards. Your testing at University is performed bycertified medical technologists and technicians who striveto give reliable, timely results. University Hospital has theability to meet your outpatient laboratory needs by providingthe following locations to serve you:

Main CampusOutpatient Center, 706/774-7600, Monday-Friday, 6 a.m.-6 p.m. and Saturday, 7 a.m.-1 p.m.

EvansMedical Office Building 4, Suite 1100, 4350 Town CentreDrive, 706/854-2178, Monday-Thursday, 7:30 a.m.-5 p.m.and Friday, 8:30 a.m.-12:30 p.m.

WebsiteTo learn more about these and other services ofUniversity Health Care System, please visit our website atwww.universityhealth.org.

Palliative CarePalliative Care is patient- and family-centered medicalcare for those living with a chronic and/or life-limiting ill-ness. Palliative Care is focused on therapies that supportthe best quality of life. Important goals are the relief ofsuffering from pain or other symptoms often associatedwith severe illness. Along with your primary doctor,Palliative Care provides a team of specially trained staffwho can provide physical, emotional, and spiritual sup-port during this time of stress. Any patient with a life-lim-iting illness such as heart failure, stroke, chronic lung dis-ease, kidney failure, cancer, Alzheimer’s, AIDS or liver dis-ease may be appropriate. A palliative care consultant isavailable to assist the patient, family and physician indetermining eligibility, identifying goals and discussingoptions for care. For more information, please ask yourphysician, nurse or case manager for a consultation.

Infection ProtectionPlease help prevent the spread of germs by completinghand hygiene before and after your visit. Hand washing isencouraged, especially if you are assisting with or learn-ing a patient care procedure or when you come to visitdirectly from work. In lieu of hand washing, waterlessalcohol-based hand sanitizer can be used. A dispenser ismounted on the wall outside and inside the room door.Rub one squirt into your hands for hand hygiene. If youor your children have a cold, the flu, another contagiousillness or symptoms, please delay your visit until you andyour children are well. Please check at the nurses’ stationif any special instructions are on the room door. In somecases, it is necessary to expand our routine protection ofvisitors and other patients due to certain types of infec-tion. In these cases, visitors are given special instructionsbefore entering the room. Staff members sometimeswear gloves, gowns, and safety glasses or face masks tohelp protect both themselves and the patients they carefor from infection.

Hand HygieneOur Infection Prevention Program focuses on protectingthe patient, visitors and the staff. The hand hygiene pro-gram has two parts: hand washing and hand sanitizing.Hand washing is the single most important factor in pre-venting the spread of germs in the home and in thecommunity! Proper hand washing involves the followinggood technique:• Wet hands under running water.• Lather them well with soap.• Rub hands together to create friction; pay careful

attention to nails and between fingers.• Wash hands for a full 10-15 seconds.• Visitors and the patient should perform this each day

while in the hospital.Hand sanitizing is the primary means of hand hygiene forour staff, since it rapidly provides sanitized and safehands for patient care. Alcohol-based hand sanitizer isused throughout the hospital and should also be used byvisitors. Hand sanitizer dispensers are located in allpatient care areas and outside and inside every patientroom. Staff members sanitize their hands between eachpatient encounter. This vital piece of the hand hygieneprogram allows you to be confident that the health careprovider’s hands are clean and free of germs. Visitors

should sanitize their hands before touching or embracingpatients. Our staff will be asking that you do your part byusing good hygiene and having all family members andvisitors practice good hand hygiene as well.

ParkingThere is no charge for visitor parking in any of the decksor lots on campus. University is, however, not responsiblefor loss from or damage to vehicles. The visitors’ deckoffers convenient access to the main entrance.Handicapped parking spaces are located in all campusparking lots. If the patient you are picking up is being dis-charged from the hospital through the main entranceunder the covered walkway, please leave your car in thevisitors’ parking lot until your patient has arrived in themain lobby. You may then drive to the main entrance topick up the patient. If you are a patient or visitor in theHeart & Vascular Institute, please park in the flat lotlocated off of St. Sebastian Way.

Shuttle ServiceA campus shuttle runs continually to the parking lots, thehospital and the main campus professional centers to assistpatients and visitors. This service is provided at no charge.Service hours are Monday-Friday, 5:30 a.m. to 5:30 p.m.

Staying Overnight with PatientsIt is sometimes necessary for someone to stay overnightwith a patient. Please check with your nurse to obtain avisitor’s badge. If you are coming in after 9 p.m., youmust enter through the main front entrance and stop atthe Information Desk to obtain a visitor’s badge. Heart &Vascular Institute visitors must obtain a visitor’s badgefrom the nurse manager on duty. Identifying after-hoursvisitors helps ensure a safe and secure environment foreveryone in the hospital. Should you have a concern aboutthe patient’s condition at anytime while staying with apatient, press the nurse call button to inform the nurse.

Visitor SmokingUniversity Hospital is a tobacco-free campus. This desig-nation reflects our commitment to create a healthy envi-ronment for our patients, employees, physicians, visitorsand volunteers. Smoking and the use of other tobaccoproducts are not allowed on any part of the Universitycampus.

F O R Y O U R V I S I T O R S

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Visitor AccommodationsUniversity Hospital has made arrangements with areahotels and motels to offer special discounts to patientsand/or their families who need to stay overnight inAugusta. A listing of hotel/motel accommodations andrates is available at the Information Desk in the mainlobby and on University’s website at www.university-health.org/information.

Sunshine Gift ShopThe Volunteer Board of University Health operates theSunshine Gift Shop for your convenience, offering every-thing from fresh flowers and plants to cards, balloons,gifts and personal items. Magazines and paperbackbooks also are available in the Shop, located in the mainlobby of the hospital. Hours of operation are Monday-Friday, 9 a.m.-6 p.m. and Saturday, 10 a.m.-2 p.m.Sunshine Gift Shop items are also available on theInternet at www.sunshinegiftshop.org and telephoneorders are accepted during hours of operation at706/774-2206.

Celebrations!Celebrations!, a gift shop in the W. G. Watson Women’sCenter, is a Volunteer Board project featuring gifts fornewborns and their families and supplies and apparel fornursing mothers. Hours of operation are Monday-Friday,9 a.m.-6 p.m. and Saturday, 10 a.m.-2 p.m. The shop maybe reached at 706/774-2211.

Newborn PhotosBella Baby Photography has partnered with UniversityHospital to bring beautiful newborn photos to the W.G.Watson Women’s Center. A professional Bella Baby pho-tographer will stop in to see you the day after your deliv-ery. This is a free service and the easiest and most beau-tiful way to introduce your baby to family and friends.There is no obligation to buy, so enjoy a little pamperingbefore you go home.

Remembrance FundUniversity Health Care Foundation provides many oppor-tunities to make gifts both large and small, which in turnmake available services that otherwise might not be pos-sible. Thoughtful gifts celebrating a birth, commemorat-ing a death or simply saying “thank you” to a helpfulemployee may be made using the envelopes displayedoutside each visitor elevator. For more information onother Foundation giving programs, including permanentendowments and special events, please contact theFoundation at 706/667-0030.

All patients who receive services through UniversityHospital or its affiliates have inherent legal and

moral rights and responsibilities. These rights includechoice of physicians, choice of treatment, confidentiality,timely information, dignified care and personal safety.Responsibilities include following the rules and regula-tions of the hospital, providing accurate information,following treatment plans and fulfilling obligations. Allpatients are entitled to fair, considerate care and courtesythat recognizes and respects the individual. Likewise allstaff members are entitled to courtesy from patients.

Patient RightsParticipationYou have the right to participate in the development andimplementation of your plan of care. You have the rightto be informed of the consequences of modifying or notcomplying with the agreed-upon plan of care.

Consent and RefusalYou have the right to make informed decisions regardingyour care. Inherent in this right is the right to consent totreatment, the right to refuse treatment and the right tobe informed about what will be occurring during the hos-pitalization. You have the right to formulate advancedirectives.

CommunicationYou have the right to know the identity of your attendingphysician and other members of the health care teamrendering your personal care. You have the right to com-municate with all persons rendering care. This rightincludes the right to meaningful and understandablecommunication for patients who are sensorially deprivedor have low English proficiency. You have the right toidentify the person of your choice whom you wish tohave notified of your admission to the hospital.

PrivacyYou have the right to personal privacy. Inherent in thisright is the right to respect, dignity and comfort. Privacyextends to privacy from view, privacy of communicationand privacy in treatment consistent with the capabilities,resources and nature of treatment, as well as the locationof treatment as recognized as reasonable in theGuidelines published by the Office of Civil Rights, CMS,July 6, 2001. You have the right to confidentiality of yourmedical information and medical record. You have theright to access the information contained in your clinical

records within a reasonable time of your request. Youmay request a copy of the Notice of Privacy Practiceswhen you register or by contacting the Privacy Officer at706/774-8044. The Notice of Privacy Practices also isavailable at www.universityhealth.org.

SafetyYou have the right to receive care in a safe setting. Youwill be kept informed of your responsibilities for personalsafety and maintenance of a safe environment for yourcare. You have the right to be informed of the rules andregulations of the facility and to be informed of theresponsibilities of patients.

FreedomYou have the right to be free from restrictions on yourliberty and freedom of movement consistent with yourown well-being and medical treatment needs.

BeliefsYou have the right to have your religious, spiritual andcultural beliefs respected and to have honored the out-ward expressions of those beliefs and values to theextent such expressions are consistent with all patientsafety, comfort and law. You have the right to be freefrom all forms of abuse or harassment.

ResearchYou have the right to participate in research/educationalprojects affecting your care and treatment. The decisionis voluntary and is made after being fully informed of thenature of the research/educational project.

ChargesYou have the right to obtain full access to your hospitalbill, to receive an explanation of charges upon request,and to be informed of probable charges to the extentsuch may be projected.

SatisfactionYou have the right to present concerns and grievances,to be informed of the procedures relating to resolutionof such concerns and grievances, and to be assured thatyour access to care and treatment will not be compro-mised solely for exercising this right. Should you haveconcerns regarding your care please bring those con-cerns to the attention of the unit staff or Care Line atextension 4-2273 (706/774-2273). We are more thanwilling to try to resolve your concerns. However you

K N O W Y O U R P A T I E N T R I G H T S A N D R E S P O N S I B I L I T I E S

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may also contact the Department of Human Resources(DHR) at 404/657-5700, the Centers for Medicare andMedicaid Services (CMS) at 800/633-4227 or the JointCommission (TJC) at 800/994-6610.

PainYou have the right to have pain managed to the extentmedically possible, to be informed about pain and painrelief measures, and to receive a quick response toreports of pain.

Additional Patient RightsPatients participating in various state and federal pro-grams are afforded additional rights that are posted by“Notice” throughout the hospital and identified in theHospital Guest Guide.

Patient ResponsibilitiesEach patient seeking services has responsibilities to thehospital and staff in recognition of and compliance withpolicies and procedures that will protect other patientsand hospital resources.

InformationPatients have the responsibility to provide accurate andcomplete information relating to their health and areresponsible for following the treatment plan recommend-ed by the practitioners responsible for their care. Patientsare responsible for accepting the consequences of failingto follow the instructions for the plan. Each patient isresponsible for keeping his or her care staff informed of

changes in condition, changes in pain and changes indecisions with regard to care and the treatment plan.

BehaviorEach patient is responsible for behaving in a manner thatrespects the rights of staff and of other patients. Eachpatient is responsible for following the rules and regula-tions of the hospital, as are all hospital visitors.

SafetyPatients are responsible for reporting any circumstancesthat they believe create an unsafe environment or thatare perceived to compromise their personal care.

StewardshipPatients are responsible for fulfilling financial obligationsfor care.

ParticipationPatients are responsible for assuring their own under-standing of their treatment plan and should ask questionsto ensure understanding. Patients are responsible for fol-lowing the care, service or treatment plan developed.The consequences of not following such plan(s) are thepatient’s responsibility. Participate in your care by havingan updated and complete list of all medications you take.The list should include the names, dose, frequency andreason for each medication. Please give this list to yournurse upon admission and ask that you be given arevised list upon discharge.

A D V A N C E D I R E C T I V E S v C O N T A C T I N F O R M A T I O N

Advance DirectivesIt is the policy of University Hospital to honor, in accor-dance with law, each adult patient’s right to make deci-sions regarding treatment, including the right to consentto, refuse or alter treatment plans and the right to formu-late advance directives that will be honored if the patientbecomes unable to make decisions. In compliance withstate and federal laws, hospitals are required to providethis information to every patient who is admitted to thehospital.

Questions about medical care at the end of life are veryimportant today because of the ability of medical tech-nology to prolong life. The best way for you to be in con-trol of your medical treatment in such a situation is torecord your preferences in advance.

If you have an advance directive such as a living will anddurable power of attorney for health care, a copy will bemade and placed on your medical record. You do notneed an advance directive to receive medical care; how-ever, if you wish to obtain a form while you are hospital-ized, please ask your nurse. Should you decide to signthe documents while hospitalized, you or your family isresponsible for obtaining witnesses other than hospitalemployees to be present when you sign the forms.

Contact InformationIt is the intent and desire of University Health CareSystem to resolve concerns and complaints utilizing themechanisms of the Care Line and complaint processingprocedure described in “Your Satisfaction/Compliments/Concerns.” Other avenues for registering concerns or forraising concerns that do not involve the hospital directlyinclude the following:• Private insurance payment and hospital charge issues:

Consumer Services Division, Office of the Insurance andSafety Fire Commissioner, 7th Floor, West Tower, FloydBuilding, 2 Martin Luther King Jr. Drive, Atlanta, GA 30334.

• Concerns addressed to Medicare should be handled asdescribed in “An Important Message from Medicare” orby calling the Georgia Medical Care Foundation at800/979-7217.

• The Department of Health and Human Services Officefor Civil Rights may be contacted at 800/368-1019.

• The Joint Commission (TJC) may be contacted at800/994-6610.

• Issues involving nursing homes and residents or theirfamilies may be addressed to the Georgia Division ofAging Ombudsman at 888/454-5826.

In many instances, involving the patient’s physician or thesupervising hospital personnel will result in the quickestresolution of complaints or concerns. Or, you may call theCare Line at 706/774-2273 or hospital extension 4-2273.

ADVANCE DIRECTIVES

100 Advance Directives

INFECTION PREVENTION

105 Infection Prevention

ALZHEIMER’S DISEASE

130 Communication: Alzheimer’s

ANTICOAGULANTS

185 Anticoagulant Medicine: Taking It Safely

186 At Home with Lovenox

DRAINS

190 Pleurx Drainage Kit

CARDIAC

200 Advancing Therapy for Heart Failure Patients:

Cardiac Resynchronization

201 Therapep – Positive Expiratory Pressure Therapy

202 Acapella

205 Congestive Heart Failure

210 Coronary Angiography and Angioplasty

220 Emotions and Heart Failure Management

225 Exercise for Heart Failure Patients

231 Women Managing Heart Disease

235 Heart Failure Treatment: Getting Started

240 The Heart of the Matter: Understanding Your

Cardiac Catheter Ablation Procedure

246 Heart Surgery: Preparing for Your Surgery

247 Heart Surgery: First Day of Recovery

250 High Blood Pressure: An Introduction to Treatment

260 Introduction to Heart Disease Risk Factors

270 Nutrition for Heart Failure Patients

280 Recovering from a Heart Attack

285 Recovering from Angioplasty

289 Heart Surgery: Preparing for Discharge

294 Pacemakers

295 Rhythms of the Heart

296 Signs and Symptoms of a Heart Attack

297 Understanding Heart Failure Medications

299 Therapy in Action: Life with Your ICD (with

Spanish subtitles)

DIABETES

300 Basic Skills for Controlling Diabetes

315 Diabetes and Weight Control: Change for a Lifetime

316 Preventing Long Term Complications

320 Diabetes Foot and Skin Care: In Step

325 Emotional Aspects of Diabetes

330 Introduction to Diabetes — The Game Plan

345 Sick Day Management: Recognizing the Red Flags

350 Staying in Balance: An Introduction to Type 1

Diabetes for Kids and Their Parents

What is University’s HealthView?HealthView is a library of health-related videos and a serviceprovided by University Health Care System. Our service willlet you watch a video related to your health and wellness.When you request a program, the system automatically accessesthe video and connects it to the television in your room.

How do I access the system?Choose the video that your physician or nurse has asked youto watch or any video that interests you. Dial extension 4-7777on the telephone in your room. Change your televisionchannel to the one specified on the voice prompt by usingyour bedrail remote, the pillow control or the remote controlfor the TV.

When I call HealthView, what will I hear?“Welcome to HealthView.”“Please enter your room number now.”“Please enter your three-digit video selection number now.”The system will prompt you to change the television channelby using your bedrail remote, pillow control or televisionremote control.

Having trouble?Ask your nurse for help.

This service has been made available through a gift from the

University Health Care Foundation and the Volunteer Board of

University Health Inc.

Rev. 11/2010 ä ä ä

Patient Education Television Guide

H E A L T H V I E W – P A T I E N T E D U C A T I O N T E L E V I S I O N G U I D E

GI

286 Screening for Colorectal Cancer with Colonoscopy

HEALTH PROMOTION

410 Osteoporosis

430 Smoking: Getting Ready to Quit

440 Women and Heart Disease

HEMODIALYSIS

450 People Like Us

455 People Like Us — Coping

465 People Like Us — EPO

470 People Like Us — Hemodialysis

475 People Like Us — Nutrition

480 People Like Us — Peritoneal Dialysis

485 Renal Diet

HOPE AND COMFORT

500 Awaken to Hope: Affirming Thoughts to Begin

Your Day

505 Be at Peace: Assuring Thoughts to End Your Day

510 Common Bushes Afire: Discovering the Sacred in

Our Everyday Lives

512 Streams of Light

515 Why Yellow?: A Quiet Search for That Which Lies

Behind All That Is

INTENSIVE CARE

530 Understanding the Intensive Care Unit

NUTRITION

445 Nutrition: Healthy Eating for Life

446 Great Living Starts Here: Diabetes

447 Great Living Starts Here: Heart Disease

448 Great Living Starts Here: Heart Health

449 Great Living Starts Here: Kidney Disease

OBSTETRICS

611 Easing the Discomforts of Labor

620 Epidural Anesthesia in Childbirth

621 Introduction to Labor Medications

635 Menopause

640 Postpartum: Caring for Yourself After Delivery

660 Breastfeeding — How to

ORTHOPAEDICS

700 Hip Replacement: After Surgery

705 Hip Replacement: Before Surgery

710 Knee Replacement: After Surgery

715 Knee Replacement: Before Surgery

PAIN MANAGEMENT

740 The 3 R’s of Pain Management

PHYSICAL THERAPY

775 ITB Therapy: Caring for Someone with Severe

Spasticity

PULMONARY

800 Breathing Retraining and Pulmonary Disease

805 Exercise for Pulmonary Patients

810 Healthy Choices for Managing Your Pulmonary

Illness

815 Pulmonary Medications and Hygiene

820 Pulmonary Rehabilitation

825 Stress and Relaxation Techniques for Pulmonary

Patients

830 Getting Your Asthma in Control after a

Hospitalization

835 Roxy to the Rescue

840 Staying in Control of Your Asthma

841 Understanding Asthma Medications

842 Identifying and Avoiding Asthma Triggers

SAFETY

850 How to Help Someone Who Uses a Wheelchair

Without Hurting Yourself

STROKES

875 Aphasia

880 Know Stroke: Know the Signs, Act in Time

HOME HEALTH

886 University Home Health

SURGERY

905 So You’re Going to Have General Anesthesia

910 So You’re Going to Have Regional Anesthesia

Patient Education Television Guide . . . continued

VISITING HOURSNon-emergency visitors in the hospital after 9p.m. must enter through main entrance where asecurity officer will issue a visitor’s badge. After9 p.m., Heart & Vascular Institute visitors mustobtain a badge from the nurse manager on duty.• People with flu-like symptoms should not visit

patients• Children younger than 12 may not visit on

patient floors There are some special exceptions for visitingchildren younger than 12; please ask your nurseabout these exceptions. See section “For YourVisitors” for more useful information.

Most Patient Care Areas11 a.m. to 9 p.m.Critical Care UnitsEach unit has its own visiting hours; check unitfor specific times.

HOSPITAL CAFETERIA HOURSOperated by Morrison Management SpecialistsLocated off the main lobby. Open seven days aweek. Available to visitors and hospital employees.Breakfast 6:15-9:30 a.m.Lunch 10:45 a.m.-2 p.m.Dinner 4:30-6:30 p.m.

FOOD COURT HOURSMonday-Saturday 9 a.m.-midnightSunday 10:30 a.m.-midnightFeatures• Chick-fil-A (closed on Sunday)• Dunkin’ Donuts Coffee• Bagels, pastries and desserts• Bistro Sandwiches and Grill• Outtakes gourmet sandwiches and saladsThe Food Court is a project of the VolunteerBoard of University Health and is operated byMorrison Management Specialists.

NEW MOON CAFÉLocated in the lobby of the Heart & VascularInstitute, New Moon Café features an excellentselection of coffees and other beverage items, low-fat bakery goods and heart-healthy menu items. Aproject of the Volunteer Board of University Health,the café is operated by Moon Enterprises. Hours ofoperation are Monday-Friday, 7 a.m.-5 p.m.

VENDINGSnack and beverage vending machines may befound throughout the hospital. Major vending areaswith seating and more extensive food selectionsmay be found on the first floor of the main hospitaljust inside the ambulatory care entrance, near theEmergency Services waiting area and just off themain lobby in the Heart & Vascular Institute.

Updated 11/2010

If you’re scheduling a diagnostic test at University Hospital, you’ll be interested inour “Fast Track” program. This convenient onlineor phone pre-registration service eliminates theconfusion, frustration and hassle from the regis-tration process. The service allows patients toprovide all demographic and insurance informa-tion from their homes prior to their visits,decreasing their wait time on the day of service.

To pre-register by phone, call the “Fast Track”Line at 706/774-2125, Monday-Friday from 7:30 a.m.-6 p.m. To “Fast Track” your pre-registrationonline, log on to www.universityhealth.org andselect “Online pre-registration” under theUniversity Online tools section.

UNIVERSITY HOSPITALTelevision Channel Guide

2 WJBF Ch. 6, Augusta3 WCES (PBS)4 CSRA-TV5 University Welcome Channel7 TBS8 WAGT Ch. 26, Augusta9 WEBA (PBS)10 WRDW Ch. 12, Augusta11 WFXG Ch. 54, Augusta12 WBPI Ch. 36, Augusta13 QVC14 USA17 WGN18 HSN19 ION23 WAGT-CW24 Discovery Channel25 TLC26 Discovery Health28 C-Span31 Fox News Channel32 CNN Headline News33 CNN34 CNBC35 The Travel Channel36 ESPN237 ESPN38 Fox SportsNet South

39 The Golf Channel41 Spike42 Sci-Fi Channel43 Speed Channel44 TNT45 A&E46 Lifetime50 SportSouth51 E! Entertainment52 FX53 TV Land54 ABC Family Channel55 Animal Planet56 Disney57 Nickelodeon59 Comedy Central60 MTV61 BET62 VH164 Univision74 HealthView75 HealthView76 HealthView77 HealthView78 HealthView79 HealthView80 Newborn Channel85 The Weather Channel