guide to logging in for the first time with calculator
TRANSCRIPT
My LOGuide to connecting for the first time using a calculator
My LO
My LO is a new secure platform that allows you to consult your portfolio whenever you want, wherever you are. You can access the platform via the web portal or the iPad/iPhone app.
Guide to connecting for the first time via a web portal, using a calculator and its chip & pin card
In order to ensure the security of the platform, full authentication is required in order to access My LO. To do so, please follow the steps outlined below.
1. When first logging in to the platform, please ensure that you have the following information to hand
Your My LO username (e.g. ES12345AB)Your calculator and its chip & pin card
2. Connect to My LO
Go to the site www.lombardodier.com Click on My LO
My LO Mobility, security, transparency, interaction
Select the “Calculator tab” on the webpage .
Enter your My LO username (e.g. ES12345AB) and click OK .
The associated card number is displayed , along with another number called the Challenge number .
Switch on your calculator, and insert the chip & pin card. Depending on the calculator model, either press the “Sign” key or the “1” key .
Enter the 8-digit Challenge number displayed on the webpage into your calculator and press OK.
Enter the PIN for your chip & pin card in your calculator and press OK.
Enter the code generated by the calculator into the “Calculator code” field and click “Login” to open your session .
You are now connected to My LO
4. Remember to log out of My LO
The “Logout” icon is in the lower left-hand corner of your screen. For security reasons, you are automatically logged out of My LO after a ten- minutes period of inactivity.
3. Log on using your username, your calculator, its chip & pin card, and your PIN
www.lombardodier.com
My LO
Security tipsDo not choose a PIN that would be easy to guess (such as your birthday, telephone number, etc.).Do not share your PIN with anyone or write it down (remember: nobody working for Lombard Odier will ever ask for your PIN).Change your PIN regularly.Keep your chip & pin card and PIN separate, and have it blocked immediately if it is lost or stolen.