guidelines for giving and receiving feedback
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Guidelines for giving and receiving feedbackTRANSCRIPT
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PEOPLE STRATEGY LEADERSHIPPSL
Taking your people to the next level
GIVING AND RECEIVING FEEDBACK
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PEOPLE STRATEGY LEADERSHIPPSL
Taking your people to the next level
WHAT THE PERSON DOES WELL
•� Saying what the person wants to hear
•� Giving unwanted praise•� Fla ery
Informa on� about:•� What the person does well•� What� is� appreciated� by� others•� Successes•� Behaviour that is helpful to others
•� Put downs•� Insults•� Non-‐specific� cri cism
WHAT THE PERSON DOES BADLY
DESTRUCTIVE CONSTRUCTIVE
UNDERMINES THE PERSON
Informa on� about:•� What� the� person� does� badly•� Failures•� Behaviour that hinders others•� Behaviour� that� is� uncomfortable•� Specific� cri cism
HELPS THE PERSON
DELIVERING CONSTRUCTIVE FEEDBACK
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PEOPLE STRATEGY LEADERSHIP
PSLTaking your people to the next level
1. Make people feel safe so that they give you completely honest feedback
2. � � � � � Acknowledge� the� feedback,� the� percep ons,� views� and� sugges ons
3. Receive the feedback, be open to it
4. Say thank you for it
5. � � � � � Avoid� defending,� deba ng� or� jus fying
6. � � � � � Ask� intelligent� ques ons� and� listen�
7. Acknowledge your faults
8. Consider the feedback, even when you do not want it
9. Tell the other person what you plan to do with it
10. Report� back� on� the� posi ves� and� this� will� help� the� process� to� con nue
GUIDELINES FOR RECEIVING FEEDBACK