1. THEIR PHILOSOPHIES AND BELIEFSANKUR100903009CSE 2nd yr.2CO1

2. Walter A. Shewhart Father of Statistical Quality Control. Authorized Economic Control of Quality ofManufactured Product. The two of the various pioneers of quality inspiredfrom Shewhart W. Edwards Deming Joseph M. Juran These were the ones who took the message toJAPAN. 3. W. Edwards Deming (1900-1993)"It is not enough to just do your best or work hard. You must know what to work on. 4. Arguably the most famous ofall the Quality Gurus Born in 1900 Doctorate in mathematicalphysics in 1928 by YaleUniversity. His approach to quality drawsheavily on Shewharts conceptof statistical process control. 5. Father of the Japanesepost-war industrialrevival Writer The NewEconomics and Out ofCrisis were the mostwell-known. Led by example - hardwork, sincerity, decency,and personalresponsibility. 6. Sent by US govt. to Japan after WWII to advise onJapanese census. Invited by JUSE . Led Japan in the paradigm shift from producingcheap, shoddy imitations to producing innovativequality products Global success of Toyota, Proctor & Gauble, Ritz,Harley-Davidson. In 1960, PM (Nobosuke Kishi) awarded himJapans Second Order of the Sacred Treasure. 7. 1. Create constancy of purpose for improvement of product and service.2. Adopt the new philosophy.3. Cease the dependence on mass inspection.4. End the practice of awarding business on price tag alone.5. Improve constantly and forever the system of production and service.6. Institute training.7. Institute leadership. 8. 8.Drive out fear.9.Break down barriers between staff areas.10. Eliminate slogans, exhortations, and targets for theworkforce.11. Eliminate numerical quotas.12. Remove barriers to pride of workmanship.13. Institute a vigorous program of education andretraining.14. Take action to accomplish the transformation. 9. Standard CompanyDemings CompanyQuality is expensiveQuality leads to lower costsInspection is the key to QualityInspection is too late. If workers canproduce defect-free goods,eliminate inspectionDefects are caused by workers Most defects are caused by thesystemRewarding the best performers and Most variation is caused by thepunishing the worst will lead tosystems that judge, punish,destroygreater productivity and creativity teamwork and the companyProfits are made by keeping revenue Profits are generated by loyalhigh and costs down customers 10. First American company to seek help fromDeming In 1981, Fords sales falling. Division Quality Manager John A. Manoogionapproached Deming Management actions are responsible for 85% of allproblems First time Ford overcomes its rival GeneralManager(GM) 11. Bridgestone(Japan) Toyota (Japan) Tata SteelLimited (India) Reliance (India) 12. Joseph M. Juran (1900-2008)"Without a standard there is no logical basis for making a decision or taking action." 13. Born 1904 in the Braila,Romania, naturalised American Went to Japan in the early 50s Highly respected internationally,particularly in Japan Concerned with the wideraspects of management, beyondquality 14. 1926, a pioneer at BellLaboratories Statistical inspectiondepartment was one ofthe first of its kind 1937 chief of WesternElectrics IndustrialEngineering office Focused on methods ofquality improvement Six sigma is based on hisfundamentals. 15. Jurans two definitions of quality Definition of Quality 1Definition of Quality 2Product features that meet customer Freedom from deficienciesneeds Higher quality enables companies to:Higher quality enables company to:Reduce error ratesIncrease customer satisfactionReduce rework, wasteMake products salable Reduce field failures, warranty chargesMeet competitionReduce customer dissatisfactionIncrease market share Reduce inspection, testProvide sales incomeShorten time to put new products onSecure premium prices the marketThe major effect is on sales. Increase yields, capacityUsually, higher quality costs more. Improve delivery performanceMajor effect is on costs.Usually, higher quality costs less 16. Quality Planning: Determine who the customers are. Determine the needs of the customers. Develop product features that respond to customersneeds. Develop processes that are able to produce thoseproduct features. Quality Control: Evaluate actual Quality Performance. Compare actual performance to quality goals. Act on differences 17. Quality Improvement: Establish the infrastructure needed to secure annualquality improvement. Optimize the process in all possible ways. Identify specific needs for improvement theimprovement projects. Provide the resources, motivation, and training toteams. 18. Introduced by Juran. The Voice of the Customer (VOC) describes thespoken and unspoken true needs of the recipient ofones goods or services. The customer can be both internal and external, andits voice cannot be overlooked. 19. Six Sigma breakthrough Created at Motorola inthe 80s Based on Juransfundamentals Jurans fundamentalshelped MOTOROLA toflourish in INDIA andrest of the world. 20. In many ways, Joseph M. Juranscareer in quality has paralleledthat of W. Edwards Deming. Both worked at Western ElectricsHawthorne plant in the 1920s. Both were instrumental inhelping Japanese companiesrevive and drastically improve thequality of their products afterWorld War II Both are widely recognized aspioneerseven gurusof quality,Deming, Juran and otherwith each having core conceptsphilosophers at aand principles attributed to him. conference. 21. Both the GURUS brought structured trainingcourses to this worldDr. Deming in statisticalquality control, and Dr. Juran in managing forquality. They were trying to tell us that WE ARE HERE TO LEARN 22. Questions !Questions !