ha 350 leadership in health administration summer session …sigma.sjcme.edu/gps/summer 2013/ha...

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HA 350 Leadership in Health Administration Summer Session Hybrid Syllabus

COURSE START DATE: July 8, 2013

ONLINE DATES: July 8 – 12, and July 22 – August 16

ON CAMPUS DATES: July 15 – 19, 2013

COURSE END DATE: August 16, 2013

COURSE DESCRIPTION

All information on this course, including the official course description and any prerequisites,

can be found in the GPS Catalog at http://catalog.sjcme.edu/

COURSE PREREQUISITE AND/OR MINIMAL TECHNICAL SKILLS

Prerequisite Courses: HA 205 American Health Systems or LTC 210 Introduction to Long-Term

Care.

COURSE OBJECTIVES

Upon completion of this course, you should be able to do the following:

1. Identify and discuss the theoretical and applied components of effective leadership and

management in health care.

2. Define the role vision plays in leadership.

3. Examine and apply the leadership skills you have achieved.

COURSE FORMAT

This is a hybrid 6-week course, consisting of one week online, one week on campus and four

more weeks online. You will acquire the skills outlined in the course objectives through the

following:

1. Readings from an assigned textbook, Internet sources, and lecture notes,

2. Articles written by John Pratt. These are adapted from articles John wrote for a

professional journal several years ago. Saint Joseph’s College has been granted

permission to use them in this course,

3. PowerPoint presentations relevant to the material covered in the lessons. These are

presentations John has previously made at professional meetings and conventions,

4. In class discussions,

5. Written assignments,

6. A leadership skills assessment survey and feedback,

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7. Active participation in the Dialogue Areas of your ANGEL classroom.

REQUIRED TEXT

Dye, C and Garman, A. (2006). Exceptional Leadership: 16 Critical Competencies for

Healthcare Executives. Chicago, IL: Health Administration Press. ISBN 13: 978-1-

56793-252-2

If you have any questions regarding your course materials, please contact your academic advisor and/or our book vendor EDMAP. You can reach EDMAP by phone at 1-(800)-274-9104 or website at

http://www.edmapbookstore.com/storefront/index/STJSP

COURSE SCHEDULE Week 1: Online

1. Topics & Issues

The basics of leadership.

What leadership is all about

Characteristics of successful leaders.

2. Required Readings

Dye & Garman text:

Preface: pp. xiii-xviii

Introduction: pp. xix-xxxii

Chapter 2 Possessing Emotional Intelligence, pp. 17-28

Pratt, J. (2010). Where Have All the Leaders Gone? (PDF)

Pratt, J. (2010). Management Ethics (PDF)

Hakala, D. (2008, March 19). The top 10 leadership qualities. HR World. Retrieved from

http://www.hrworld.com/features/top-10-leadership-qualities-031908.

3. Assignments

The Preface to the Dye & Garman text states that health care leadership is different.

Expand on that statement, explaining how and why it is different. Use the information

contained in the Study Notes as the basis for your discussion. If you believe that

healthcare leadership is not different, you may discuss that as well.

Choose one of the leadership characteristics discussed in this lesson and discuss why

it is important. In your discussion, identify a situation in which you have seen that

characteristic demonstrated. In that situation, how was the characteristic evidenced?

Was it effective? If so, how? If not, why not?

http://www.edmapbookstore.com/storefront/index/STJSP

http://www.hrworld.com/features/top-10-leadership-qualities-031908

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Does the organization in which you work have a vision statement and/or a statement

of values? If so, bring a copy to class for in-class discussion. If not, do you know

what its values are? Do not submit this with this assignment, but bring it with you to

class on campus week 2.

PLEASE NOTE: All graded assignments for this Week should be grouped together and

submitted using the Assignment Submission form accessed from your course homepage or

http://www.sjcme.edu/gps/assignments.

Week 2, Day 1: On Campus

1. Topics & Issues

Introductions and class overview.

Review of Week 1 topics

Value-based leadership.


Dye & Garman text: Chapter 1 Living by Personal Conviction, pp. 3-15.

Pratt, J. (2010). Organizational Culture and You (PDF).

Pratt, J. (2010) Management Ethics (PDF).

3. Assignments

There are no written assignments for this day, but students may be given tasks to

complete as preparation for class discussion on the following day.


1. Topics & Issues

Developing a vision.

Communicating the vision.


Dye & Garman text:

Chapter 3 Being Visionary, pp. 31-42.

Chapter 4: Communicating Vision, pp. 43-52.

Chapter 6: Listening Like you Mean It, pp. 669-81.

Pratt, J. (2010). Communicating With Your Subordinates: How, How Much? (PDF)

3. Assignments



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1. Topics & Issues

Getting Support for the Vision.

Managing change.


Dye & Garman text: Chapter 5 Earning Loyalty & Trust. Pp.53-65.

Pratt, J. (2010). Managing Change (PDF)

Pratt, J. (2010). Must You Really Make that Change? (PDF)

3. Assignments




1. Topics & Issues

Leading others.

Enabling subordinates.

Delegation.

Feedback.


Dye & Garman text: Chapter 7 Giving Feedback, pp. 83-93.

Pratt, J. (2010). Delegation: The Sincerest Form of Trust (PDF)

Pratt, J. (2010). Giving Effective Feedback (PDF)

3. Assignments




1. Topics & Issues

Developing Subordinates.

Mentoring subordinates.

Using Rewards Effectively.


Dye & Garman text:

Chapter 8Mentoring Others, pp. 95-105.

Chapter 9 Developing Teams, pp. 107-118.

Chapter 10 Energizing Staff, pp. 119-126.

Pratt, J. (2010). The Value of Mentoring (PDF)

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Pratt, J. (2010). Building a Successful Management Team (PDF)

“Motivation Theory and Leadership.” Retrieved from: Money-Zine.com

http://www.money-zine.com/Career-Development/Leadership-Skill/Motivation-

Theory-and-Leadership.

3. Assignments

There are no written assignments for this day.

Week 3: Online

1. Topics & Issues

Leadership - Using Power and Influence

Accomplishing Organizational Objectives

Making Effective Decisions


Dye & Garman text: Chapter 11 Generating Informal Power, pp. 131-140.

Chapter 12 Building Consensus, pp. 141-149.

Chapter 13 Making Decisions, pp. 151-161.

Pratt, J. (2010). Fear Has No Place in Your Organization (PDF)

Pratt, J. (2010). Making the Tough Decisions (PDF)

3. Assignments

Referencing the article Fear Has No Place in Your Organization, identify and

describe a situation in which you have observed fear in an organization in which you

worked. Identify the person(s) experiencing the fear (do not name names), the source

of the fear, whether the fear was real of based on perception, and how the fear might

be alleviated.

What is the most difficult decision you have had to make? While I prefer that you

refer to work decisions, you may choose another type. Why was it difficult? Who did

it involve? What were your options? Why did you choose the option you did? How

did it work out?




Week 4: Online

1. Topics & Issues

Enhancing Staff Relationships


Dye & Garman text: Chapter 14 Driving Results, pp. 163-172

http://www.money-zine.com/Career-Development/Leadership-Skill/Motivation-Theory-and-Leadership

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Pratt, J. (2010). A Manager Must be Approachable (PDF)

Pratt, J. (2010). Dealing With Staff Stress (PDF)

3. Assignments

Identify someone with whom you have worked who was seen as unapproachable by

other staff. Was that person really unapproachable, or was it a matter of perception?

What factors contributed to him or her being seen as unapproachable? What impact

did that have on the work unit? How might it have been avoided?

Discuss a situation in which you have felt work-related stress. In your discussion,

discuss the factors that caused the stress, the impact that stress had on you, how you

dealt with it, and what - if anything - you would do differently in the future.




Week 5: Online

1. Topics & Issues

Optimizing the Performance of Others


Dye & Garman text:

Chapter 15 Stimulating Creativity, pp.173-183.

Chapter 16 Cultivating Adaptability, pp. 185-195.

Pratt, J. (2010). Is your Organization a “Learning Organization?” (PDF)

Quinn, D. Stimulating Creativity: 10 Key Levers Improve Innovation.

RealInnovation.com. Retrieved from

http://www.realinnovation.com/content/c090504a.asp?action=print.

3. Assignments

The article “Is Your Organization a ‘Learning Organization?’" defines learning

organizations. Does the organization where you work (or one where you have

worked) fit the definition? If it does, give two examples of how it does so. If it does

not, explain why and suggest ways in which it needs to change to meet the definition.

We recognize that the article is aimed at top-level administrators who have the ability

to implement change. If you are not in such a position, try to think of what you would

do if you were.

Leadership Assessment Survey:

The purpose of this assignment is to assist you in assessing your personal leadership

style and skills. It involves completion of an online survey. Dr. Andrew Garman, co-

author of Exceptional Leadership: 16 Critical Competencies for Healthcare Executive

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(2006), has developed a competency-based assessment tool, which we have provided

for you with his permission. It is an easy-to-take survey, using SurveyMonkey.

You will take the survey online. When you submit the completed survey, I will be

providing you with a summary of your responses, which will allow me to give you

feedback. That feedback will assist you in completing the Final Project (Week 6:

Online).

A couple of important notes:

1. The results of the survey are confidential (including some demographic data) and

will not be revealed to anyone else. The purpose of the survey is to help you. The

aggregate data (without your personal identification information) may be used by

SJC to assess how well the program is helping students to become competent as a

leader in healthcare.

2. You should answer the questions honestly and to the best of your ability to assure

you get the best value from it.

3. The results of the survey will not affect your grade. Simply completing it will

satisfy the requirements of this assignment.

To access it, click on the following link:

http://www.surveymonkey.com/s/GXNRZS9. Your password is: ha350assessment



http://www.sjcme.edu/gps/assignments .

Week 6: Online

1. Topics & Issues

Final Project – Self-Assessment


Dye & Garman text: Appendices A through D

The Final Project description (PDF).

The Leadership Assessment Summary provided to you following your completion of

the Leadership Assessment Survey. This is your primary source of information about

your leadership style.

The HA Competencies, explaining what the competencies on the leadership

assessment tool mean.

The Leadership Self-Improvement Plan form.

3. Assignments

The overall purpose of this course has been to help you assess your current leadership

and management style and behavior, understand the behaviors that are associated with

effective leadership in health care, and identify steps that you can take to improve

http://www.surveymonkey.com/s/GXNRZS9

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your leadership. I hope we have been successful. This final project is designed to cap

off the work you have done before with an action plan that you can carry forward.

Read the Final Project description (PDF) for instructions on how to proceed.



http://www.sjcme.edu/gps/assignments .

GRADING BREAKDOWN

Written Assignments 60%

Classroom Participation (Week 2) 20%

Participation in Online Discussions 20%

TOTAL 100%


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RUBRICS

Score Discussion Grading Criteria

A Responses are on topic, original, and contribute to the quality of the discussion. Responses make frequent, informed references to unit material. Responses are clearly written. Substantial original answers to the questions that furthers the work of the class. Two or more thoughtful responses per discussion question to classmates that advance the discussion.

B Responses are on topic, largely original, and contribute to the quality of the discussion. Responses make some informed references to unit material. Responses are generally clearly written. Substantial original answers to the questions that furthers the work of the class. One response per discussion question to a classmate that is thoughtful and advances the discussion.

C Responses are on topic, but they lack originality and lack a significant contribution to the quality of the discussion. Responses make vague or summary references to unit material. Responses have several mechanical or stylistic errors. Response(s) to others does not advance the discussion.

D Responses are only partially on topic, lack originality, and lack a significant contribution to the quality of the discussion. Responses make little or no references to unit material. Responses have several mechanical or stylistic errors. Minimal posting. No responses to classmates. If there are two questions, student did not respond to one.

Written Assignment Grade Content, Focus, Use of

Text/Research Analysis and Critical

Thinking Writing Style, Grammar, APA Format

50% 30% 20%

A Response successfully answers the assignment question(s); thoroughly uses the text and other literature.

Response exhibits strong higher-order critical thinking and analysis (e.g., evaluation).

Sentences are clear, concise, and direct; tone is appropriate. Grammatical skills are strong with almost no errors per page. Correct use of APA format when assigned.

B Response answers the assignment question(s) with only minor digressions; sufficiently uses the text and other literature.

Response generally exhibits higher-order critical thinking and analysis (e.g., true analysis).

Sentences are generally clear, concise, and direct; tone is appropriate. Grammatical skills are competent with very few errors per page. Correct use of APA format when assigned.

C Response answers the assignment question(s) with some digression; sufficiently uses the text and other literature.

Response exhibits limited higher-order critical thinking and analysis (e.g., application of information).

Sentences are occasionally wordy or ambiguous; tone is too informal. Grammatical skills are adequate with few errors per page. Adequate use of APA format when assigned.

D Response answers the assignment question(s) but digresses significantly; insufficiently uses the text and other literature.

Response exhibits simplistic or reductive thinking and analysis but does demonstrate comprehension.

Sentences are generally wordy and/or ambiguous; tone is too informal. Grammatical skills are inadequate, clarity and meaning are impaired, numerous errors per page. Inadequate use of APA format when assigned.

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COURSE GUIDELINES

Guidelines for Online Portions: Week 1 & Weeks 3 - 6

Instructor’s Notes

In each weekly online lesson you will find notes that I have added to assist you in understanding

the reading assignments and how they fit into the overall course. These comments are similar to

what I will make in week 2 in the classroom. You should read them just as you do the formal

required readings. In fact, I suggest that you read them before reading the other materials. They

constitute an integral part of the course material. In the Notes, I regularly refer to the formal

readings, but do not attempt to repeat them. The purpose of the Instructor’s Notes is not to

restate the readings, but to make them more meaningful. It is particularly important in a course

such as this, where we are using more than one reading source.

Written Assignments

NOTE: Your written assignments in this course are all essay-form questions. The purpose of the

assigned questions is to assist you in thinking about the reading assignment and instructor’s notes

presented and applying this material to the context of your own experience.

It is expected that you will include information from the texts, the study notes, and your own

experience when responding to the assigned questions. While there is no minimum or maximum

number of pages required, it is very important that you respond to all aspects of each question in

a comprehensive manner reflecting that you have integrated the information you have studied.

Please do not hesitate to contact me if you have any questions as you work through the

assignment. I prefer to assist you before the assignment is submitted rather than wait until you

have done the work in error. Our interaction is an important part of the learning process.

Let me suggest that in completing your assignments you strive for detail and depth in your

answers. Remember that your written assignments are the only basis on which your instructor

can assess your progress in the online portion of this course. Watch for errors in spelling and

grammar. Errors and a sloppy presentation distract from the content of your work. Be conscious

of the impression it makes.

All of your written assignments must be completed in Times New Roman font, in a

12-point font size. Your margins must be set at one-inch on all sides and your work must be

double-spaced. All references must be documented using APA style.

Many of the questions have multiple parts. Be sure not to skip any. The first written assignment

is a good opportunity for me to see the quality of your work and to react to it. In addition, each

assignment builds upon the last one; therefore I ask that you not submit another assignment until

you have received my feedback on the previous one. I suggest that you complete your written

assignment, then set it aside for a day or two and review it one last time before sending it in.

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Your written assignments will be graded according to the Assignment Rubric provided in this

syllabus. You should read that rubric before beginning an assignment.

Online Discussion Requirement

Participation in class discussion is an essential aspect of this course. Discussion topics have been

posted for each week to build an online classroom environment and apply course concepts to

real-world situations. It is expected that you will read and respond to the discussion topic each

week. Your post should include relevant comments that will add to the discussion and

demonstrate critical thinking.

Your discussion contributions should conform to the Discussion Rubric provided in this syllabus.

Guidelines for In-Class Week 2 Portion

This hybrid course includes one week of in-classroom instruction. We will meet three hours/day,

from 8 a.m. to 11 a.m.

Reading Assignments

There will be assigned readings for each class, which you are expected to read prior to the class.

Class Discussion/Participation

My practice is not to “teach” or “lecture” for the full class session. Instead, I will present topics

and issues for class discussion. All class members are expected to participate in the discussions.

It is understood that students will have a variety of experience and expertise, and I will work to

assure that no student is made to feel inadequate or left behind.

Assignments

There will be no written assignments during the on-campus week. However, students may be

given verbal assignments to prepare for the following day’s discussion. For example, they may

be asked to think about a particular experience they have and to be prepared to discuss it the next

day.

COURSE POLICIES AND PROCEDURES

Current information regarding College policies affecting your course can be found on the

Resources/Policy section of the course homepage. On this page, you will find vital information,

including the following:

Current Student Handbook, outlining course-specific policies

Access to support resources, including advising and online tutorial services

Student Success Guides

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SUBMITTING ASSIGNMENTS

As you complete each assignment in one Week, add each assignment on a new page to your

word processing document. Complete and submit all the assignments for each Week in a single

word processing document.

For instructions on how to submit your assignments, you can find an icon in your course called

“Submit an Assignment” or by clicking on the following link and fill out the Assignment

Submission Form: http://www.sjcme.edu/gps/assignments .

How Do I Access Disabilities Services?

Anyone who would like information or needs access to accommodations or services related to

disabilities should contact the college’s Accommodations Office. Please contact your Academic

Advisor or refer to the Student Handbook for more information.

This course was developed by Saint Joseph’s College for the exclusive use of students enrolled

in the College’s Division of Graduate and Professional Studies.

Copyright 2013 by Saint Joseph’s College Online - All Rights Reserved


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