hail weston pre-school activity group hand book 2015-2016
TRANSCRIPT
Hail Weston Pre-School Activity Group
Hand Book 2015-2016
The Village Hall
High Street
Hail Weston
Cambridgeshire
PE19 5JS
www.hwpag.co.uk
Hail Weston Pre-School Activity Group The Pre-School is based at:
The Village Hall
High Street
Hail Weston
Cambridgeshire
PE19 5JS
Telephone: 01480 214574 or 07985 393406
Website: www.hwpag.co.uk
Email: [email protected]
Pre-School Staff Manager: Sam Hitchen
Deputy manager: Nathalie Dodds
SENCo: Nathalie Dodds
ENCo: Nathalie Dodds
Designated Person for Child Protection: Nathalie Dodds
Level 2 Key worker: Amie Blocksidge
Level 2 Key worker: Joanne King
Trainee Level 2 Key worker: Claire Tate
Trainee Level 3 Key worker: Michelle Latchford
Trainee Level 3 Key worker: Courtney Mayes
Pre-School Committee Officers Chair of Committee: Nicola Presland
Vice Chair of Committee: Claire Holdaway
Secretary: Angie Blofield
Treasurer: Kerry Brett
Overview of Hail Weston Pre-School Activity Group
We are a village-based pre-school only a mile outside St Neots, which
enjoys a peaceful location near to Hail Weston’s beautiful St Nicholas’
church.
We take children from the age of 2 to 4 years old and one of the key
features of the Pre-School is its relatively small size with a maximum of 30
children for each session. This creates a friendly and intimate family
atmosphere enabling children to settle in well, quickly getting to know the
staff and other pre-schoolers.
The Pre-School is managed and supported by a voluntary committee
elected annually from the parents of attending children. This ensures
those closest to the Pre-School experience are those setting the priorities.
On a day-to-day basis the Pre-School is run by our incredibly dedicated
and experienced pre-school leader and staff.
The Pre-School is committed to creating the best possible start for our
children with a safe, secure, happy and stimulating environment. We have
a high ratio of staff to children which makes it possible to offer a great
deal of individual care and attention.
In particular, each child has the support of a personal key worker who acts
as the main link between yourselves and the Pre-School as well as
tailoring the curriculum to your individual child’s needs.
We know that your pre-school choice is incredibly important so we
welcome all prospective parents and their children to visit Hail Weston,
meet the staff and see a session in progress. Please feel free to contact us
and arrange a visit – we look forward to welcoming you.
The Pre-School also run a very popular holiday for 2 – 5 year olds in the
Half Terms, Summer and Easter Holidays.
Term Dates
We follow Cambridgeshire Education Authority dates in line with Crosshall
Infant School, Little Paxton Primary School, Priory Park Infant School and
Great Staughton Primary School.
We also run a holiday club in Easter, Summer, May and October holidays
which is open for al children aged 2-5.
Fees/Finance/Admission
We are self-financing and are registered for the Nursery Education
Funding Scheme (NEFS) for 3-4 year olds. Parents of children who qualify
will be given a form to fill in by the Pre-School leader.
We are also registered with the Children’s Centre scheme for 2 year old
funding (criteria for this can be obtained from our website
www.hwpag.co.uk).
For those not eligible for the NEFS, fees are payable in full each half term
and are non-refundable. Invoices are issued monthly by BACS via our
babydays system and prompt payment is expected by BACS.
A £23.50 fee is charged when you register your child at the pre-school
This includes a free uniform which consists of a t-shirt, sweatshirt or
cardigan and a bookbag.
If you withdraw your child from the Pre-School for any reason, we shall
require half a term’s prior notice and fees are payable for this period.
Early Years Foundation Stage (EYFS)
Hail Weston Pre-School uses the practice guidance EYFS to plan and provide a
range of play activities which help children to make progress in each of the areas
of learning and development. The EYFS Framework sets the Standards for
Learning, Development and Care for children from birth to five and is delivered
through play and positive experiences within the Pre-School. The areas of
learning are:
Prime areas of learning:
• Personal social and emotional development
•Communication and language
•Physical development
Specific areas of learning:
• Literacy
•Mathematics
•Understanding the world
•Expressive art and design
These areas are promoted throughout the Pre-School both indoors and
outdoors. Early Learning Goals are the targets your child is expected to reach ,
on an on-going basis, the staff observe the abilities and development of each
individual child. They then plan the next steps to achieving these goals
depending upon your child’s needs. Any areas that require additional support
are delivered during our small group sessions. Which are focused activities that
help the children to concentrate on a particular area of learning while their
efforts are valued and supported, not only by their key worker, but also by the
other children.
At Hail Weston Pre-School we use a ‘free flow’ system, where children are able
to move freely to any activity of their choice, indoors and outdoors. They are
encouraged to choose and play independently. This builds confidence and self-
esteem and enables children to try out new ideas and learning experiences
within a safe environment. Throughout all activities children are taught to be
kind and considerate to others. We also ensure that children are allowed to
express themselves in their own way and develop their own character.
Assessment
The EYFS was revised in September 2012 so at the end of every term
parents/carers will receive an Individual Tracking Assessment (ITA). This
document identifies the stages your child is at with their learning and
development.
Each child between the age of two and three years will receive an addition
report and children over three who are in their pre-school year will
receive a transition report at the end of the year which will be forwarded
to their reception class teacher of their new school. Formal parent
consultations are also offered at the end of each term if required. We also
welcome informal on-going discussions with parents who have any
queries about their child’s progress.
On an on-going basis, children’s learning is observed and evaluated. All
staff assess and record the learning of every child individually, and every
child has their own key worker who will plan activities to support
individual progress through the Early Years Foundation Stages (EYFS) of
development. Parents may view their own child’s file on request.
OFSTED Report
The Pre-School was last assessed by OFSTED in January 2010 and received
a very good report which is available at the Pre-School and can be read in
full on the OFSTED website (www.ofsted.gov.uk). In particular, the
inspector felt that at Hail Weston Pre-School the effectiveness of the early
years provision, leadership & management and the outcomes for children
in the Early Years Foundation Stage were strong. Some of their comments
included:
The friendly and inclusive nature of the Pre-School ensures that all
children receive a warm welcome and settle well with the support of
trusted, enthusiastic and caring adults.
Pre-School staff have developed good systems and skills for observing and
assessing children’s progress towards the early learning goals and
planning for their future learning.
The provision of a stimulating range of activities, toys and resources,
ensures that children make good progress in their learning overall.
Good partnership working with parents and carers ensures that staff know
the children well and are able to effectively respect and meet their
individual needs.
The setting is led by to joint managers who, together with a committed
staff team and committee, constantly strive to develop the provision in
consultation with parents and children. There are clear aims to
continuously improve and further develop the practice of the setting.
•Children display a strong sense of belonging.
•Numeracy is successfully filtered through into everyday activities.
•Children have opportunities to develop their creative and imaginative
skills.
•Children’s welfare is supported well.
8 www.hwpag.co.uk
Our Mission, Plan and Core Values
Our Mission Statement The main purpose of the Pre-School is to: • Help children succeed • Create a child friendly environment which meets the needs of the modern
family • Build a learning environment that allows children to reach their maximum
potential
Strategic Plan Hail Weston Pre-School Activity Group is currently undergoing a strategic plan which includes: • Ensuring the Pre-School meets the needs of the local modern families • Improving the Ofsted rating from Good to Outstanding at the next review
Core Values To deliver our mission and plan we have our pre-school core values which will run through the heart of the Pre-School, in all we do, all we teach, and how we deliver our sessions. We will always refer to our core values to ensure we can deliver our mission. The core values of the Pre-School are represented by our 4 colours and our 4 pre-school friends:
• Emma Excellence • Richard Respect • Ahmed Ambition • Tammy Teamwork
9 www.hwpag.co.uk
Facilities
The Pre-School is based in Hail Weston Village Hall. The facilities include a
large room, which is informally divided into different areas that the
children are free to access throughout the morning.
Within the indoor setting there are a large range of different activities
available on a daily basis.
This gives the children opportunities to experience and play with a variety
of tools and toys including:
• Play dough and malleable materials
•Mathematical puzzles
•Colour and drawing table
•Arts and crafts
•Jigsaws
•Cars, train tracks and small world activities
•Construction toys
•Educational computer games and Innotabs
•Sand pits
•Wet play areas
•Life experiences
•Book corner
Outside there is a secure outdoor play area which is used every day, to
give the children fresh air and exercise.
The outside toys include all the experiences of the indoor environment
with:
•Sit and ride toys
•Kites and streamers
•Balancing resources
•Bubbles and many more experiences
There is also a small secure front garden which is used for growing
activities including planting seeds and bulbs as well as growing and
harvesting vegetables. Our voluntary parent helpers and committee run a
gardening club that the children take part in regularly.
Little Clickers This year the pre-school have invested in some top of the range touch-screen
convertible lap tops. Given the current climate of gadgets and gizmos, pads
and smart TV's the pre-school believe that it is important for the children to
start to experience these items and all they can do.
The pre-school have reviewed various models of machines from iPad and
smart tablets to computers to laptops and decided that actually a touch screen
small lap top gives the children the best of both worlds. It introduces them to
a touch screen machine which is used like an iPad, but also allows them to
start to understand the basics of a laptop/computer with the keyboard and
mouse.
The lap tops are installed with educational programs, which will serve as aid
for learning and will for with the curriculum.
Computer time in school is thought to be beneficial because it:
Introduces educational skills
•Teaches spatial and logical skills
•Prepares children for future computer use
•Increases self-esteem and self-confidence
•Boosts problem-solving skills
•Stimulates language comprehension
•Improves long-term memory and manual dexterity
•Develop cooperative problem-solving skills
•
The computers will simply form another part of the teaching material which
the children have to use during the day.
To maximise the benefits of the machines we have ensured that:
•We have purchased software that will support open-ended, discovery-
oriented learning
•The machine and furniture is set up for safe use
•The children's computer activities will be supervised
•The machine is locked down for child use
•We will ensure a balance between computer time with social interaction and
physical exercise
•There are 3 machines which will accommodate a maximum of 6 children at a
time, this will encourage team work and sharing
•Screen time is restricted per session for each child
•
The pre-school has set up a small curriculum for our “Little Clickers“, which
will help them to understand the basics of computers.
Gardening
All the children at Hail Weston Pre-School have the chance to join in with
gardening club activities which are run on a weekly basis by Dawn Isaac -
a local garden designer and author as well as the horticultural consultant
to the BBC’s cBeebies programme Mr Bloom's Nursery.
There is a small plot at the front of pre-school which the children help
sow and plant each year. Don't let size fool you though - we have
managed to grow as many as 30 different varieties of fruit and
vegetables in this one area alone!
We also run activities in the main hall and playground throughout the
year such as flower arranging, bulb planting and even role playing as
market stall traders using produce from the garden. Plus there is also the
excitement of the great potato treasure hunt every harvest time which
sees all the children scrabble to find and count the tubers we have grown
in our potato pots that year!
The days we run gardening club are different each week so that children
who only attend one or two days at pre-school are still able to take part.
We also try and give the children 'take homes' from their activities
wherever possible. In the summer and autumn this may well be some of
the fruit and vegetables they have picked themselves - a great way to
encourage the children to try new things - or perhaps the seeds they
have collected in their homemade packets.
And all the children, however young, soon pick up the basics - the
importance of the sun and water, the role of the roots, how to 'wake up'
seeds and much more. They also learn the basic golden rule: to always
wash their hands after gardening.
Most importantly of all though the children have great fun gardening and
love nothing more than seeing their carefully sown and nurtured plants,
grow, blossom and fruit.
Preparing to Start Pre-School
There are a number of different opportunities for parents and their
children to find out more about our pre-school.
Taster Visits
Throughout the year, any parent interested in the Pre-School is
welcome to call and book a time to visit a session. As well as giving
parents the chance to meet the Pre-School leader and staff, this also
gives your child an opportunity to see the Pre-School and join in with
some of the activities.
Pre-School Session Experience
Once registered all new children starting the pre-school will be invited
to come in for a free trial session for one to two hours. This will be
arranged with the pre-school manager.
Settling in
Your child may find their first visit to Pre-School rather overwhelming,
so we encourage parents or carers who wish to stay until their child is
happy to be left, to do so. A child who is unhappy will not be able to
play or learn properly so staff and carers need to work together to help
the child feel secure and confident.
As with everything, some children will take longer to settle than others
and this should not worry parents or carers unduly.
Our PM 2 hour session may be ideal solution for parents to use to help
settle there children into the pre-school.
Typical School Day
Drop Off & Collection from Pre-School
On arrival at the setting, we ask parents and children to wait in the
playground and to bring their child in and allow them to hang up their
own coat. They should then find their own name and put it on our self-
registration board, choose a reading book and put into their book bag
which is then placed in their drawer. The parent or carer should then say
goodbye to their child and leave to avoid congestion and further noise as
some children get very anxious at this time.
At the end of the session, you are asked to wait outside and the children
will be sent out one by one to their parent/carer or authorised collector.
If someone else is to collect your child, parents must fill in details and sign
the collection book as well as notifying a member of staff. Staff will not
release the child unless notified in writing or by telephone using the
password system.
Structure of a Typical Session
8:15 Doors open for Breakfast club
09.15 Doors open, coats off, change books, self registration
09:30 Free play inside and outside
10.00 Rolling snack opens
Free play inside and outside
Focus & adult led activities
(Letter sacks, Talking Boxes, Musical instruments)
11.40 Music plays for tidy up time
11.55 Circle time
(Singing and Show and Tell)
12.10 Coats and bags
12.15 Children exit safely
12:15 Doors Open for PM mini Session
12.15–13.15 Lunch club
13.15-14.15 Activity Hour
Breakfast Club
Hail Weston Pre-School offers a very popular breakfast club on a daily
basis. This is not only a great opportunity for parents who require to be
in work earlier than our standard am session allows for.
Children wishing to attend will have breakfast in the session provided by
the pre-school.
After the food is eaten, the children are free to play with toys that are
available or just rest quietly.
So that we can make sure we have the correct number of staff for
breakfast club, booking in advance is required.
Fees will be invoiced at the start of the half term if booked as part of
contracted hours.
Lunch Club
Hail Weston Pre-School offers a very popular lunch club on a daily basis.
This is not only a great opportunity to prepare children for school but can
also help them in many other ways – such as becoming more positive
about new foods and growing in confidence.
Children wishing to attend bring a packed lunch labelled with their name
which is stored until the appropriate time.
After the Pre-School session finishes the children wash their hands and
sit down with their lunches. There are simple principles to follow e.g.
children are encouraged to eat their savouries and fruit before their
lunchbox treats. After the food is eaten, the children are free to play
with toys that are available or just rest quietly. Parents/carers must then
pick them up by 13.15 prompt.
So that we can make sure we have the correct number of staff for lunch
club, we ask you to book the sessions in advance. If you book the
sessions as part of your contracted hours they are at a reduced rate.
Fees for lunch club will be invoiced at the start of the half term if booked
as part of contracted hours.
Activity Club
Hail Weston Pre-School offers a popular activity Club every day.
Children wishing to attend activity hour must bring a packed lunch
labelled with their name which is stored until the appropriate time.
After lunch the children will enjoy a variety of different activities.
Parents/carers must then pick them up by 14:15 prompt.
So that we can make sure we have the correct number of staff for lunch
club, we ask you to book the sessions in advance. If you book the sessions
as part of your contracted hours they are at a reduced rate.
Fees for Activity club will be invoiced at the start of the half term if
booked as part of contracted hours.
Clothing
All children starting the pre-school will get a free uniform as part of the
registration fee. The uniform will be a t-shirt, sweat shirt or cardigan and
book bag.
We ask that you do not send your children in their best clothes as we
encourage messy play. We provide aprons but accidents inevitably do
happen.
We encourage your child to be as independent as possible. Please send
your child in clothes that are easy to remove to help them cope with toilet
trips and for PE. Please clearly label any clothes which your child is likely
to remove e.g. hat, coat and gloves.
An optional uniform is available consisting of navy tee-shirt and navy
sweatshirt.
Children in their final year of pre-school, are asked to bring in a PE kit
consisting of shorts and tee-shirt which should both be labelled in a
named PE bag.
In the summer term, children are asked to bring in sun-hats and to avoid
wearing open-toed sandals for safety reasons. Sun cream must be
administered prior to your child arriving at pre-school.
Pre-School Refreshments
Educating our children about healthy eating is a key aim of the Pre-School
and we are an accredited organisation for healthy eating with an excellent
status from the local food council. Snack time consists of a selection of
fruit. One item of fruit each week per child is the suggested contribution
but many generously provide more than this.
The fruit is supplemented by additional healthy snacks such as pitta
breads, breadsticks and yogurts. NB: We ask parents not to send children
with nuts, celery or kiwi fruit as these can cause severe allergic reactions.
Please see the parent information board for this year’s exclusions.
The snack is accompanied by drinks of milk or water which the children
are encouraged to pour for themselves. In addition, we ensure water is
available for children to help themselves to throughout the session.
Your Key Worker Link
Your child’s key worker is dedicated to maintaining the home link and
working with you as parents to give support to your child, helping them
reach their own unique and full potential. Parents may view their own
child’s file on request. Reports are sent home at the end of each term at
which time we offer parent consultations if required.
Of course, if you have any concerns or queries you are invited to discuss
them on an informal and on-going basis, preferably at the end of a session
when staff can give more time. However, if there is anything that might
affect the child during the session please do discuss this at the beginning
of the session. Even letting us know of a late or unsettled night is valuable
information for us to have.
We would also appreciate being informed of any serious illness, death,
divorce or hospital stay of a family member (in confidence) as your child
may need extra support in varying ways.
Parental Involvement
We feel that the high level of parental involvement in Hail Weston Pre-
School is one of its key features. Our annual AGM takes place in the
autumn term and is a great opportunity for new parents to meet each
other, the staff and the committee. This is also an opportunity to find out
more about the Pre-School as well as how you can become more involved.
Parental Involvement
We feel that the high level of parental involvement in Hail Weston Pre-
School is one of its key features. Our annual AGM takes place in the
autumn term and is a great opportunity for new parents to meet each
other, the staff and the committee. This is also an opportunity to find out
more about the Pre-School as well as how you can become more involved.
Parent Rota Helpers
On a day-to-day basis, we ask as many parents as possible to take turns as
rota helpers. In this role, parents help out in session by undertaking some
of the setting up of the hall, joining in with activities, preparing the
morning snacks and helping to clear up. This is a wonderful opportunity to
observe a pre-school session in practice as well as freeing up the staff to
devote all their time to the children. Grandparents, guardians and carers
are also most welcome to volunteer.
Parent Communication
Communication between parents and the Pre-School is also a vital
element of our ethos. We send out regular newsletters each term and use
a bulletin board outside the Pre-School for day-to-day communications.
We also send a weekly parent note by email with details of what we will
be focusing on for the next week. We encourage parents to use this
information to aid discussions about pre-school activities at home and
maybe prepare something to bring in for ‘Show and Tell’ or to put on our
discovery table each week. In addition it includes information on any
special outside visitors we have coming and any nature walks and external
visits which are planned.
In addition to our weekly email bulletin, the school also has an active
Facebook page, which allows parents to see the kind of activities the
children undertake during the typical school day.
Committee
We are run by an elected committee of parents and carers, which means
everyone using Pre-School has a share in it and all decisions are made
jointly. The elections take place at our Annual General Meeting which is
held each year and is open to all parents and carers of the children who
attend the Pre-School. It is our forum for looking back over the previous
year and shaping the coming year's plan.
The committee has overall responsibility for the group and so is
responsible for our Policies and Procedures and is the employer of our
paid staff. It is also involved in organising fund raising events.
The committee is responsible for:
•Managing the Pre-School's finances;
•Employing and managing the staff;
•Making sure the Pre-School has, and works to, policies that help it to
provide a high quality service;
•Making sure the Pre-School works in partnership with the children's
parents/carers.
If you want to get more involved, just ask. We will be delighted to hear
from you.
Parent Committee Helpers
Many parents and carers help out on an ad hoc basis throughout the year,
supporting the fundraising activities and events as well as providing
practical support for the running of the Pre-School such as laundering,
dough-making, washing toys or even giving talks to the children.
Transfer To Infant Schools
Attendance of a particular pre-school has no influence on acceptance to
any particular infant school. However, we are aware that it is important to
make the transition between the two environments as smooth as possible
for children and parents alike.
As such we have developed strong links with all the key schools servicing
our area and are in regular contact with
•Crosshall Infant School
•Priory Park Infant School
•Great Staughton Primary School
•Little Paxton Infant School
•Bushmead School
•Middlefield School
•Kimbolton School
Reception year teachers, from all schools to which our children will be
moving on, are invited into the Pre-School to meet their future pupils and
talk a little about their school. We also ensure each child’s learning and
developmental reports are passed on to their new school.
In addition we are available to answer any queries the children’s new
teachers have about their progress to date as well as letting them know
pertinent information such as existing friendships which may be
accommodated in pupil’s allocation to classes.
Policies and Procedures
The school has a full suite of policies and procedures which are reviewed
and approved by the committee and staff annually.
Below is a summary of information which we find important for parents.
Health and Safety
Being a health promoting setting the Pre-School tries to encourage an all-
round healthy lifestyle which includes healthy eating, healthy exercise and
a high standard of hygiene in its day-to-day activities. A health and safety
check of the premises and equipment is carried out each morning before
pre-school begins.
Accidents
An Accident Record Book is kept for staff and parents to fill in accordingly
when as accident has occurred whilst attending the Pre-School. A parent
will need to sign for this to adhere to current legislation.
Any bruise, cut or injury will also be noted in the book if found on the
child when entering the setting.
First Aid
The children in the Pre-School are ultimately the responsibility of the Pre-
School staff, who are caring for them instead of parents, that is, in ‘loco
parentis’.
When necessary, simple first aid is applied in pre-school. All accidents are
recorded in the appropriate accident sheet and are signed by a member of
staff and countersigned by the parents.
Smoking
No smoking is allowed inside or outside our premises and we respectfully
ask that everyone complies with this policy.
Illness
Parents are asked to keep their children at home if they have any infection. Care
must be taken when children are grouped together to prevent the spread of
infection, especially diarrhoea and vomiting. No child with diarrhoea and any
other infectious disease can be accepted. 48 hours must have elapsed since the
cessation of the diarrhoea or vomiting before the child can be readmitted.
We ask you to inform us if our child has any infections, particularly German
Measles (Rubella) because of the risk to pregnant woman. The Pre-School will
alert the other parents as well as making careful observations of any child who
seems unwell. Please notify staff if your child has head lice or worms as they can
be dealt with if we work together.
We ask that you do not request any of the staff or committee as friends on
Facebook. The Pre-School Facebook policy for staff forbids this so please
understand when the staff refuse any friend requests.
Mobile phones
We ask that mobile phones are not used around the children and no
photographs are taken with phones.
Children of Rota Parents
Please be aware that if rota parents bring in their other children, they will be
their responsibility and are not covered under the Pre-School’s insurance if we
already have 28 children in session.
Security
Once parents have left the premises, the outside gates are closed and made
secure with a combination lock and the internal French doors are bolted from
within. The gates are only reopened when children have finished their outside
play and are safely indoors with the French doors bolted.
Behavioral Policy
Discriminating behaviour/remarks are unacceptable in the Pre-School.
We aim to help children to develop self-discipline and respect others.
If a child acts inappropriately we give them one-to-one adult support
to help them to see why their action was inappropriate and ask them
not to do it.
Praise will be given at every opportunity for behaviour such as good
manners, succeeding, being kind, sharing and attempting new things.
The more positive we are the better the children will feel about
themselves. We always communicate to the child that it is the
inappropriate behaviour that is not acceptable and not the child itself.
The staff are happy to discuss your child’s needs and will inform you if
there are any causes for concern or when they feel the child is to be
particularly praised.
Child Protection
At pre-school it is our intention to create an environment in which
children are safe from abuse. Any suspicion will be dealt with
appropriately and advice sought where appropriate.
Special Needs
Children of all needs and mixed abilities will be accepted at the Pre-
School. Consultation may be made with parents, specialists, the Office of
Children and Young People’s Services (OCYPS) and other advisers to be
sure the setting is the right one for them.
The Pre-School will make contact with OCYPS with regard to gaining one-
to-one help for a special needs child. Each case will be considered on its
merit and if it is financially viable an extra member of staff will be
employed to take care of a specific child.
Nathalie Dodds is our designated member of staff who acts as the Special
Needs Co-ordinator.
Equal Opportunities
At Hail Weston Pre-School we will accept children regardless of race,
culture, religion, sex or disability. We try to encourage the children to
value each other’s individuality. We appreciate each child has their own
level of achievement and praise is given accordingly.
Complaints
If at any time you feel anxious about any aspect of the Pre-School then do
speak to the Pre-School leader. Should you find the outcome
unsatisfactory, you may put the concern or complaint in writing to the
Chairperson and request a meeting with the Pre-School leader and the
Chairperson.
Should your complaint still remain unresolved you can contact Ofsted by
phone (0300 123 1231), email ([email protected]) or mail (Ofsted,
The National Business Unit Ofsted, Piccadilly Gate, Store Street,
Manchester, M1 2WD.