hampel oil dist.. hampel oil - history aw hampel founder; began in fuel business in 1946 in wichita,...
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Hampel Oil Dist.
Hampel Oil - History
AW Hampel founder; began in fuel business in 1946 in Wichita, Ks Incorporated in 1976 From 1976 – present: 10 acquisitions 2005 purchased Chem Service Since then modern facilities have been built from the ground up:
– Sayre, Ok– Cresson, TX, Monahan, TX– Searcy, AR– Hondo, TX – Alva, OK,– Marshall, TX (land acquired)
Hampel Oil - Current Status
Owned and operated by four 2nd generation brothers Ten 3rd gens employed w/business continuity plan in place 35 + years in business Approximately 165 employees Fourteen locations in Oklahoma, Texas, Arkansas and
Kansas Annual sales
– 45 – 55 million gallons of fuel– 5 million gallons of lubricants
Growth rate of approximately 10% per year
Safety
Safety first “A” rating in ISNetworld In-house safety manager Rigorous in-house safety policies Frequent in-house facility audits Frequent, and regular employee training
Environmental
All facilities have an SPCC plan All facilities employ good engineering standards of
construction and operation to prevent oil spills Environmentally conscious business culture
Customer Service Fundamentals
Get the customer what he wants Get it to him on-time Bill it correctly
5 – Step Customer Service Promise
We will arrive on time We will be professional We will respect our customer’s property We will communicate effectively and be responsive
to our customer’s needs We are dedicated to 100% customer service
Customer Service
A formal written internal policy on how to handle customer service
Each branch operation has a formal Operations Plan – outlining the how-to’s of providing superior customer service
Branch organizations that are properly staffed to follow thru on our promises
Properly equipped and trained personnel
Primary Products Focus
Fuel Lubricants Chemicals DEF
Industries Served
Agriculture Natural gas production Oil Field Highway construction Trucking Manufacturing
Service Areas
Basis of Our Past Successes
Safety first Customer service mentality Culture of entrepreneurship Innovation Always seeking best practices Hire, retain and motivate key personnel
Current Infrastructure
SAP based dispatch software Fleet of transports (6500 gal tankers) Fleet of tankwagons (4000 gal bobtails) Over 80 drivers with CDL’s and hazmat
endorsements Deliveries in all lubricant type of packages, totes,
drums, kegs, pails and cartons
Modern Distribution Facility
Delivery Equipment
Customer Loaned Equipment
Thank You
The management team at Hampel Oil