hampton roads chapter national contract management association real leadership, influence and ethics...

Hampton Roads Chapter National Contract Management Association

Real Leadership, Influence and Ethics

1st Joint meeting between NCMA and PMI Hampton Road Chapters

D.C. New Port News – Point Plaza Suites @ City Center

Tuesday, November 6th, 2007

Michael J. Gauthier, President – Professional PM Services and Consulting

Director of the Board, National Contract Management Association� Past President – Maple Leaf Chapter – NCMA�

Past President – Southern Ontario Chapter - PMI�


Real Leadership… Reminds me of a story… Mary Kay Cosmetics… Corporate philosophy…

– When meeting customers, pretend they have sign around their neck that says“Make me feel special”

“Really great people make you feel that you, too, can become great”

- Mark Twain


Real Influence… 1926, Dr. J. C. Patrick discovered a process to produce 1st synthetic rubber, and names

the polysulfied polymer “Thiokol”, from the Greek words “sulfur” (Theion) and “glue” (Kolla)… company and products become very successful

Jan. 27, 1986 – Morton Thiokol Mgmt. Team calls Nasa “Cancel Launch”, current temp. was –10c,

– Roger Biosjoly in charge of o-rings “we cannot guarantee o-ring performance”… Nasa said “do you know what you are asking us to do?

– ” Nasa suggests they think it over and call us back… By The Way…

– “A New Contract Was On The Table” additional business now at risk… Both parties, after further discussion…decide to “Launch”… Jan. 28, 1986, Challenger Blows Up, 7 People Died because the o-rings failed…

“When morality comes up against profit, it is seldom that profit loses”- Shirley Chisholm


Real Influence…

The Abilene Paradox…– Jerry Harvey, Ph.D – G.W. University

– Team members fail to voice their opinion, take a stand, or just follow reluctantly…

All leaders should be familiar with this paradox…

“It is difficult to get a man to understand something when his salary depends upon his not understanding it”

- Upton Sinclair


Real Leadership… “Where Have All The Leaders Gone?”

Book by: Lee Iacocca - his 9 C’s – 1 A leader has to show “Curiosity”…– 2 A leader has to be “Creative”…– 3 A leader has to “Communicate”…– 4 A leader has to be a person of “Character”…– 5 A leader must have “Courage”…– 6 A leader should have “Charisma”…– 7 To be a leader you’ve got to have “Conviction”…– 8 A leader has to be “Competent”…– 9 You can’t be a leader if you don’t have “Common Sense”…

“Leaders are made, not born” - Lee Iacocca

If I did not know better…→ ???


Real Leadership… “The 21 Indispensable Qualities Of A Leader”

“Becoming the person others will want to follow”- Book by John C. Maxwell

1 “Character” be a piece of the rock…

2 “Charisma” the first impression can seal the deal…3 “Commitment” it separated doers from dreamers…4 “Communication” without it you travel alone…5 “Competence” if you build it they will come…6 “Courage” one person with courage is a majority…7 “Discernment” put an end to unsolved mysteries…

* notice, John C. Maxwell lists his “Qualities” alphabetically…

Many leadership “lists” are very “similar”, and at the same time,“very different”.




8 “Focus” the sharper it is, the sharper you are…

9 “Generosity” your candle loses nothing when it lights another…

10 “Initiative” you won’t leave home without it…

11 “Listening” to connect with their hearts, use your ears…

12 “Passion” take this life and love it…

13 “Positive Attitude” if you believe you can, you can…

14 “Problem Solving” you can’t let your problems be a problem…




15 “Relationships” if you get along, they’ll go along…16 “Responsibility” if you won’t carry the ball, you can’t lead the team…17 “Security” competence never compensates for insecurity…18 “Self-Discipline” the first person you lead is you…19 “Servanthood” to get ahead, put others first…20 “Teach ability” to keep leading, keep learning…21 “Vision” you can seize only what you can see…

“ Leadership is Influence” - John C. Maxwell

“A plethora of books exist on leadership, most of them anecdotal, very few, if any, are scientific” - Michael J. Gauthier


Real Leadership…

Executive Leadership…? Professional Leadership…? Personal Leadership…? Family Leadership…? Community, Volunteer, Leadership…?

“Leadership Is A Journey, Not A Destination” – Michael J. Gauthier


Real Leadership…Old School – lesson 1Many companies “schooled” their managers well…

There are always 2 Leaders in every room• 1 - The Person with the Title…(business card)

– Mgr. / Supervisor / Director / Group Leader / etc.

• 2 - The Natural Leader…(the person others lookup to)– The person with experience / knowledge / SME / etc. – The person others trust / respect / admire / etc.

This is a fact of life that you need to be aware of, anticipate and be able to affectively deal with.


Real Leadership…Old School – lesson 2

Expand your personal knowledge, skills, network– At work…do what leaders do– At leisure…do what leaders do– Professionally…do what leaders do

* Learn to do what other leaders do, and/or, become familiar with their business, interests, hobbies, etc.

…join “the club” (profession) …learn the ropes…play golf …dress like the pope…ride motorcycle …lead by example



Mentorship was provided in many companies…very tightly knit group

– Today, get your own mentor…– Be a mentor to someone else…



Taught etiquette, ethics, dining, manners, etc.

– Heads of companies– Heads of State– Royalty– Dignitaries– International protocols– Laws and Ethics

Today, companies don’t have the time, resources or the desire to invest and help create these types of Leaders from within. In stead, they prefer to hire and expect these people to hit the ground running.



Video feedback, and “practice”

– Lose the bad habits– Change the right habits– Learn new and effective habits– Get on committees, teams or other situations

Today, very few people “practice leadership”.Become more involved in social and professional associations and organizations. Leadership is a full time activity. Good leaders always strive to get better.



Taught Robert’s Rules of Order

– Running and Participating in meetings– Minutes…– Agendas…– Decorum…

This does not come easy for many people and takes constant practice. Learn to run a variety of meetings, with different people, in different situations in your personal and professional life.



Personal Grooming

– Taught “colours”

– Taught “wardrobe”

– Taught “hair styles”

“Look, act and dress like a Leader”…

- the Pope, looks like the Pope…



Taught to create new Leaders

– Look for possible candidates from within

– Help and encourage them

– “New Blood” is needed to keep the organization going

“Company Men, looking for good company Men, to keep the Company Strong…”

- taught to me at the NCR Corporation… Michael J. Gauthier


Real Leadership…more Lessons 1 Get a mentor 2 Be a mentor 3 Expand your general and professional knowledge 4 Join a board, gain new experience 5 Know Robert’s rules, corp. rules, laws, etc 6 Master patience and be an effective listener 7 Learn to debate well 8 Be aware of unethical behavior… 9 * Most world leaders have their own “List and Values”


Real Leadership…more Lessons 10 Learn to communicate more effectively 11 Learn the art of influence 12 Learn eloquence 13 Never stop learning 14 Know the trends and anticipate change 15 Never lose your cool 16 Get to know people


Real Leadership…more Lessons 17 Always act professionally 18 Always behave ethically 19 Be honest and trustworthy 20 Be sincere 21 Be courteous 22 Help others 23 Support others


Real Leadership…more Lessons 24 Encourage others 25 Never miss an opportunity to say thank you 26 Look like a leader 27 Dress like a leader 28 Act like a leader 29 Speak like a leader 30 Respect others, and on, and on, and on... 31 Real Leadership requires simply the desire and

the effort to become a true Leader…


Real Leadership…

Bicycle story… “Leader Life Cycle”

– identify talent in others…– work, groom, prepare…– support, encourage, reward…– provide the opportunities…– repeat the process…


Real Leadership… source: Vijay K. Verma - Power, Influence and Politics

The eight Forms / Sources of Power- Legitimate - Expert

- Reward - Information

- Coercive - Contacts- Referent - Persuasion

YOU Others


Real Leadership…source: Vijay K. Verma - Power, Influence and Politics

The eight Forms / Sources of Power- Legitimate - Expert

- Reward - Information

- Coercive - Contacts- Referent - Persuasion

YOU Others


Real Leadership…

Question….when do you have the greatest influence or amount of power?

Answer…when others are in need !

– 1 recognize timing is everything– 2 create the need for others– 3 power perceived, is power achieved


Real Leadership…

Is the ability to bring order out of chaoscomplexity x complexity = chaos C + C = Ccomplexity + simplicity = order C + S = O

US DoD, Harvard UniversityMBO = Management By ObjectivesS. M. A. R. T.+ R. Kipling = w w w w w h


Real Leadership…source: Vijay k. Verma – Power, Influence and Politics

Three Truths of Life…

– People make or break things…– People do mostly what is in their best interest…– People support what they create…


Real Leadership…

Survey Question…To be an effective leader :

Q1 Is ethical behavior an important characteristic for executives ?

• Answer, Yes % No %

Q2 Is sound judgment an important characteristic for executives ?


Q3 Is adaptability / flexibility an important characteristic for executives ?



Real Leadership… Of 462 executives who were asked, “What

characteristics are needed to be an effective leader today?” 56 percent ranked ethical behavior as an important characteristic, followed by sound judgment (51%) and being adaptable / flexible (47%).

Source: American Management Association, New York, NY Source: CoachThee.com – Nov. 04, 2007

“Denial ain’t just a river in Egypt”- Mark Twain

The 3D Ethical Model - KEY ©©Copy right - Michael J. Gauthier, 2006

Our Ethical behavior changes over time…

*K-nowledge *E- vent *Y -ou

To increase our knowledge : What we decide ? Our actions define us :

- Of right from wrong - Given the EVENTS - Your actions taken

- Of laws & regulations enforced - In certain situations - The things YOU do

- Of laws & regulations un enforced - Would court of public opinion agree - The consequences

- Of philosophy & KNOWLEDGE - Given the opportunity - The results of your work

- Of professional codes of conduct - When faced with a dilemma - Your conduct

- Of aught and aught not - Under stress or duress - Your honorable intentions

- Desire to learn and do better - When driven by temptation - Your dishonorable intent.’s

- To learn from experience - When greed overcomes - Your behavior

- To be aware of past precedence - During a craving - Execution implementation

- Understand societal norms - Experiencing overwhelming desires - Not admitting your mistake

- Understanding the beliefs of others - Your plan of action - Not learning from mistakes

- Of new ethical standards - When persuaded by others - When pushed by others

- Courage to stand for change - When it’s wrong, but not illegal - Got away with it before

- Investigate and research - When challenged or being pushed - Not thinking before acting

* Consult with other professionals * Consult with other professionals * Consult with other professionals

Desire Decision Deed

The KEYS to the Ethics Life Cycle © ”Peoples Ethical Behavior Changes Over Time”

©Copy right - Michael J. Gauthier, 2006

Key #1 Subscribe to good, effective, and current ethics guide-lines. Key #2 Adhere to good governance rules. Key #3 Continue lifelong learning and sharing. Key #4 Seek a trusted professional ethics advisor or mentor. Key #5 Do what is right, not what you have the right to do.

K nowledge

Changes over time. Lessons learned or forgotten etc..

ventsOpportunities, situations, dilemmas etc…

E

Y ou

Your actions and behaviors, the results and consequences etc…


Real Leadership…Manager vs. Leader ? Manager ? Vs. Leader ?

Oxford dictionary:

Leader 1a, a person or thing that leads. b, a person followed by others.

Manager 1a, a person controlling or administering a business or part of a business.

2a, a person controlling the affairs, training, etc. of a person or team in sports, entertainment, etc.

Managers and Leaders have been incorrectly compared to one another for far too long. I have met some incredible people in my lifetime, who have been real role models of “Leadership”. They include Managers, Bosses, Parents, Friends, Co-workers, Students, Volunteers, Team Members, and, even some wonderful 13 and 14 year old children I had the pleasure to coach.


Real Leadership…Manager vs. Leader ?

Manager ? Leader ?– tell…ideas / plans / etc. - sell– rely on formal authority - informal authority– like to lead / take charge - teach others to lead– autocratic style - democratic style– tell others what to do - help others to do– threaten / intimidate… - inspire / motivate...– make the decisions - empower others to decide

• Rather than argue or debate the differences , it has long been my observation that many managers are without a doubt, excellent leaders. Many authors have described managers as inferior to, or less than leaders.

• Virtually ANYONE can, if they wish, possess the qualities and characteristics of leadership. It requires only desire and effort.


Real Leadership… “Leadership”…is not a title

- Comparing Managers to Leaders …?

- Comparing Doctors to Nurses …?

- Comparing Engineers to Architects …?

“Real Leadership” is traits, characteristics, behavior, skill…

“Real Leadership” is a verb “doing”


Group exercise… 5 min.s Build a WBS with your input… Output = “real example”

Y2K

1st 2nd …


Y2K

Init. Imp. A Plan Proc. Dev. Test Go live


“Guided Discovery”“ Teacher utilizes a series of predetermined questions and / or tasks to

‘Guide’ student toward a pre-determined solution / answer.”

“Sequential converging process towards a single solution.”

www.uvic.ca Professor Tim Hooper, dept. of Phys. Ed. “ Production Teaching Styles” 23 slides…

Y2K

Init. Imp. A Plan Proc. Dev. Test Go live

Additional ethics websites… researched for this presentation

www.ethics.ubc.ca Centre for Applied Ethics www.indiana.edu Association for Practical and Professional Ethics www.phil.cmu.edu/caae Centre for the Advancement of Applied Ethics www.law.miami.edu/ceps Center for Ethics & Public Service www.dartmouth.edu/~ethics Dartmouth Ethics Institute www.ethics.stanford.edu Stanford Center on Ethics www.ethics.org Ethics Resource Centre www.ethics.harvard.edu Harvard University Center for Ethics and Professions www.business-ethics.org The International Business Ethics Institute www.globalethics.org Institute for Global ethics www.umt.edu/ethics Practical Ethics Center www.wisdomquotes.com/cat_ethics.html Wisdom Quotes www.ethicsweb.ca/books The Ethics Web Bookstore www.amazon.com/ethics Amazon Ethics Books www.youtube.com for audio visual on ethics scandals www.ethics.berkeley.edu www.aiaa.org American Institute Of Aeronautics & Astronautics www.achievement.org Academy Of Achievement

“google” the following …– Josephson Institute of Ethics - Bre-X Scandal– Kennedy Institute of Ethics - HP Scandal– Markkula Center for Applied Ethics - Worldcom Scandal– Enron Scandal - US senator scandal

Additional leadership books…researched for this presentation

Influencer – The Power To Change Anything. Patterson, Grenny, Maxfield, McMillan, Switzler. ISBN #978-0-07-148499-2

The Leadership Challenge 4th ed. Kouzes and Posner, ISBN # 978-0-7879-8491-5 Power and Influence – The rules have changed, Robert L. Dilenschneider, ISBN # 978-0-07-148976-8 The Five Dysfunctions Of A Team – A leadership fable, Patrick Lencioni, ISBN # 0-7879-6075-6 The Heart Of A Leader – Insights on the art of influence, Ken Blanchard, ISBN # 978-0-7814-4593-6 Quiet Leadership – Six steps to transforming performance at work, David Rock, ISBN 3 978-0-06-

083591-0 A Leaders Legacy, Kouzes and Posner, ISBN # 0-7879-8296-2 Encouraging The Heart – A leader’s guide to rewarding and recognizing others, Kouzes and Posner,

ISBN # 0-7879-6463-8 On Leadership – Practical wisdom from people who know, Allan Leighton, ISBN # 978-1-905-21126-5 Made In Canada Leadership – wisdom from the nation’s best and brightest on leadership practice and

development, Amal Henein and Francoise Morissette, ISBN # 978-0-470-83943-0 The 21 Indispensable Qualities Of A Leader, Becoming the person others will want to follow, John C.

Maxwell, ISBN # 978-0-7852-6796-6 The 21 Irrefutable Laws Of Leadership Workbook, John C. Maxwell, ISBN # 978-1-4185-2615-3 Developing The Leaders Around You – How to help others reach their full potential, John C. Maxwell.

ISBN # 0-7852-6150-8 The 8th Habit – From effectiveness to greatness, Stephen R. Covey, ISBN # 978-0-7432-8793-7

Additional ethics books…researched for this presentation

The Nicomachean Ethics – Aristotle, ISBN # 0-140-44849-3 Aristotles Ethical Theory – Aristotle, ISBN # / oxford 1968 Teach Yourself Ethics – Mel Thompson, ISBN # 0-07-147799-3 Plato’s Republic – Simon Blackburn, ISBN # 978-1-55365-265-6 Plato And A Platypus Walk Into A Bar, Understanding Philosophy Through Jokes - Thomas

Cathcart & Daniel Klein, ISBN # 13:978-0-8109-1493-3 Integrity, Doing The Right Thing For The Right Reason – Barbara Killinger, Ph.D, ISBN # 978-0-7735-

3287-8 The Story Of Philosophy – Bryan Magee, ISBN # 0-7894-7994-X Ethics And The Professions – David Applebaum & Sarah Verone Lawton / Prentice Hall 1990 What More Philosophers Think – Julian Baggini & Jeremy Stangroom, ISBN # 978-0-8264-9300-2 The Pocket Aristotle – Aristotle & editors Justin D. Kaplan & W.D. Ross, ISBN # 13:978-0-671-46377-9 The Philosophy Of Aristotle – Renford Bambrough & J.L. Creed & A.E. Wardman, ISBN # 0-451-

52887-5 Business Ethics : Successful Business Practices – Ken Blanchard, ISBN # Business Ethics : Leadership By Example – Ken Blanchard, ISBN # The Concise Oxford Dictionary Of current English – New edition for the 1990’s The Fundamental Principles of the Metaphysics of Ethics – Immanuel Kant


Real Leadership…

hampton roads chapter national contract management association real leadership, influence and ethics...

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