hanabi automated spreader support plan - ads biotec€¦ · the hanabi metaphase automated spreader...
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Metaphase Automated Spreader
The HANABI Metaphase Automated Spreader Support Plan includes the
following bene"ts:
ADS BIOTEC realizes the importance of maintaining your laboratory’s smooth
and e#cient operation. The HANABI Metaphase Automated Spreader requires
appropriate care and maintenance for optimal performance. Planning
post-warranty maintenance is a critical part of laboratory management.
Through the HANABI Metaphase Automated Spreader Support Plan, we take
care of all your postwarranty service needs. This plan includes an annual pre-
ventative maintenance program and emergency service support to minimize
unscheduled downtime for repairs.
Support Plan
HANABI-PV HANABI-PIV
- One annual preventative maintenance visit at no additional charge.
- Emergency service visits as required to address operational failures.
- Replacement parts provided at no charge (excludes consumables and routine
replacement parts such as lamps, "lters, PTFE tubing and couplers).
- Travel and labor expenses associated with preventative maintenance and
emergency visits are included.
- Telephone Hotline Support.
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Metaphase Automated Spreader Support Plan
ADS Biotec provides HANABI Metaphase Automated Spreader post-warranty preventative mainte-
nance and service support to help ensure optimal performance and minimize unnecessary down-
time.
The HANABI Metaphase Automated Spreader Support Plan is available as either annual or multi-year
agreements. The plan includes the following:
1. One annual preventative maintenance visit.
a) Check or replace both slide aspirator silicon gaskets.
b) Check or replace dispenser piston, body and o-ring.
c) Lubricate axis 1X, 1Y, 2Z.
d) Lubricate rails 1X, 1Y, 2Z.
e) Check tubing direction and route.
f ) Clean optical sensors.
g) Check compressor, drain if necessary.
h) Check barcode reader alignment.
i) Check barcode reader response.
j) Clean fan "lters.
2. Emergency service visits as required to address operational failures.
3. Replacement parts provided at no charge (excludes consumables and routine replacement
parts such as lamps, "lters, PTFE tubing and couplers).
4. Travel and labor expenses associated with preventative maintenance and emergency visits are
included.
5. Telephone Hotline Support.
6. Discount on post-installation operator training – 25% o$ list price.
7. Emergency repair and preventative maintenance is typically performed during normal working
hours from 8:00 a.m. to 5:00 p.m., Monday through Friday. Coverage during non-standard working
hours can be arranged under special circumstances. Customer agrees to provide safe conditions
and access to the instrument for this work.
8. ADS Biotec is the only authorized service provider under the plan. The use of unauthorized
subcontractors invalidates all warranties on the instrument.
9. The plan does not cover any cost for repair if damage to the instrument is a result of abuse,
neglect,vandalism, acts of God, or the use, repair or modi"cation of the instrument contrary to the
speci"cation or instructions supplied by ADS Biotec.
10. Unless otherwise noted, ADS Biotec sales terms and conditions apply to this plan.