hand consulting v3_0

8/9/2019 HAND Consulting V3_0

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This is an overview presentation of Fixed Scope Offering from

HAND consultants for implementation of the Oracles industry leadingand most comprehensive Oracle Sales Cloud solution in cloud.

HAND Consultants is a certified key partner of Oracle specialized in

implementation of the Oracle Sales Cloud. We have strong domain

knowledge, a team of skilled and certified Oracle Sales Cloudconsultants.

We have a proven track record of successful CRM implementations

across the Globe

The Oracles CRM cloud services and our unique fixed scope offeringfor the implementation brings to you the quick ROI at minimum risk.

Following presentation gives insight into our fast track methodology,

proven tools and techniques that ensure successful deployment of the

solution in the given timeline and budget.

Executive Summary


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Index

Todays Business Challenges

Proposed Solution

Implementation Approach and Scope

Implementation Methodology and Deliverables

Project Plan


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CRM



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Adopt leading Global CRM practices. Take advantages of CRM to attract new customers,

develop existing customers and retain the very

important customers.

Streamline the CRM processes and achievemeasurable efficiencies.

Provide global visibility of the Customer Relationship

in the organization for the management to make

critical global CRM decisions. Fast Deployment of leading CRM solution for quick

ROI


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The Industry Leading Solution

Oracle Sales Cloud


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Leading Solution from Oracle

Do Things Your Way

Know Your People Better

Work As A Team

Oracle Sales Cloud

Customer Relationship Management


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Built on 100% Open Standards

Standard Tools for

Data and ProcessIntegration

Lower Cost

IntegrationLarge Talent Pool


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Oracles Rich History in Cloud Services

In On Demand business since 1999

More than 5.5 million users

Second-largest Cloud provider

Enterprise-grade availability,

performance, and security

More than 20,000 Oracle experts

around the world

Complete portfolio of cloud services


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Option to Move from Cloud to On-Premise


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Cloud Security and Data Protection


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Most Reliable Platform

More than 99.5% uptime

ITIL-based processes

Access to Oracle engineers

Comprehensive production

assessment process

High availability via

Autonomic monitoring, diagnostics Predictive incident management tool


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The Application Scope


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Scope Oracle Sales Cloud

Item included in scope Descriptions

Configuration Limit Up to 100 hours of prioritized work effort

Workshops 1 full day Business Process Workshops

1 full day Super user (train the trainer) workshop session for up to 12 people

1 full day System Administration and Developer review session

Documentation Work Plan

Requirements Document


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Scope Oracle Sales Cloud

Item included in scope Descriptions

User interfaces Web

Business Intelligence Up to 2 Dashboards & Up to 3 Customer Reports(Up to 40 hours prioritized work effort)

Security Up to 6 Standard Roles

Territory Management Up to 3 dimensions (Out of predefined dimensions)

Data Import Customers (up to 50,000)

Contacts (up to 150,000)

Opportunity (up to 10,000)*preformatted files with up to 3 iterations

One Time Setup Data Imports Users (up to 200) and Geographies (Preformatted files)

Training Method Conduct one(1) Train the Trainer Workshop for up to 8 hours to Train up to 12 people on the final

configuration

Additional Configuration Not included in scope of current projectPost Go-Live Assistance 2 Days

Configuration Customer profile, Contacts, Opportunity

Business Automations (i.e. Workflow/Scripting)

UI Changes (i.e. Column extensions, Expose Column extensions, Standard label changes and removal of

fields)

New fields


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Implementation MethodologyOracles Unified Methodology (OUM)

(For Cloud Solutions Implementation)


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OUM Cloud Application Services

Implementation Approach

The OUM Cloud Approach is specifically designed for implementing Oracle Cloud

applications, according to well defined and tested activities and deliverables; it is based onthe same principles as Oracles Unified Method (OUM) to allow consistent approach

across all our products.

This approach consists of:

1. An efficient approach to Oracle Cloud Cloud implementation

An easy-to-follow framework of activities, for a step-by-step project implementation

centered around few and essential activities and deliverables

A Prototype approach based on Oracle Sales Cloud standard functionality: customers

processes are

modeled according to Oracle Sales Cloud best practice business processes so that

customizations are

avoided2.The Oracle Cloud Delivery Toolkit with predefined, value-adding materials:

Ready made materials to greatly reduce workload

Best practice suggestions for all business decisions to be taken during implementation


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Easy-to-follow framework for activities

Short, well-structured implementation cycles

Iterative configuration

Up to four modules per release cycle

Multiple releases are possible to accomodate incremental scope and/or timeline decisions

Multiple Release Cycle e.g. five modules

Single Release Cycle e.g. two modules

Plan Prototype Validate Transition Sustain



O C S


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Conduct Kick-off Meeting

Schedule Workshops

Conduct Integration andData Load workshops

Gather Setup Information

Conduct ImplementationCheckpoint

Perform Setup

Conduct Workshops &Prototype Configuration

Capture & PrioritizeChanges


Load, Reconcile & ValidateData Loads

Update Business Processesand Validation Cases

Conduct End-to-End Review

Migrate Configuration toProduction

Manage Transition to Steady-state Operations

Load, Reconcile & ValidateData Loads in Production


Begin system use

Prepare Training Material

Verify Production &Operational Readiness

Apply & Validate SetupChanges

Final Validation Review withUsers & Stakeholders

Review In-Scope High-LevelBusiness Processes

Plan for Next Release

Post Go-Live Support

Shared responsibility Client responsibilityOracle responsibility

Create Detailed Release Plan


Prepare Integration Details

Conduct Train-the-TrainerWorkshops

Apply & Validate ExtensibleItems

Implement & ValidateIntegrations

Load & Validate Data

Populate Data LoadTemplates

Project Management


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Traditional Deployment Methods

Rapid Deployment Methods


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Implementation Timeline


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Assumptions and Obligations


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Key Assumptions

1. The standard business flows and Oracle Sales Cloud functionality will serve as

the base for the implementation.2. Oracles OUM for Cloud Implementation Approach will be used for the

implementation

3. A small Project team is formed and empowered to make decisions.

4. A timeline of XX weeks is assumed with work products delivered during the

timeframe, counting from the time that the Oracle Sales Cloud Cloud system isprovisioned.

5. The implementation is based on the Cloud deployment model, hosted at

Oracle

6. In the Cloud deployment model, two project environments are available: A

sandbox and a production environment

7. No Customisation is performed. Configuration within the standard system is

performed

8. Single Sign On set-up is not included.

9. Organizational Change Management will be Clients responsibility


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Other Activities and Related Assumptions

Activity Assumption

Go-live support Not included in scope of current project

Training Project Team

HAND will organize a training for the customer's core project team members,

delivered by OCS consultants, in a lecture/demo format workshop. Training is

assumed to be one workshop per application, for up to 20 attendees.

Familarization sessionHAND will organize a session of maximum 4 hours, to make the customer

familiar with the standard Oracle Sales Cloud navigation and personalization's.

Training Not included in scope of current project

Interfaces Not included in scope of current project

User Guide Not included in scope of current project

Administration Guide Not included in scope of current project


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Your Obligations

For the project to be successful Customer must fulfil the following obligations:

1. Order Oracle Sales Cloud Cloud prior to project start

2. Assign a project manager to lead your staffs efforts

3. Assign experienced and empowered business and IT users to work closely

with HAND's consultants according to project plan (some full-time allocation

may be necessary at times).

4. Perform certain project tasks according to project plan such as a) provide

data in format specified by HAND: b) customer side of integration; c) end user

training

5. Arrange for a project executive sponsor and project steering committee

6. Accept that part of the work performed by HAND Consulting will not be on-

site


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Our References


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HAND Enterprise Solutions Co.,Ltd.

Company Profile Hand ERP consulting services. The Company provides strategic IT enterprise planning service,

business process reengineering consulting, information system design, management software

system installation and implementation services.

The Company primarily offers services for ERP software of Oracle. It also offers professional and

custom-development services according to the actual demands of the enterprises during the ERP

system construction period.

Established in 1996, headquartered in Shanghai, with branch offices in Tokyo, Singapore,

Guangzhou, Beijing, Wuhan, Qingdao, Chengdu and Xian.

HAND has totally 2000+ consultants serving more than 800 customers in the fields of

manufacturing, trading and financial services.

The 1st listed company in China Startup Board focusing on Oracle implementation and support

services. (Stock Code: 300170)

Oracle Platinum Partner


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Hach Inc. U.S

Implementation Site

CN: Beijing

Implementation Company

Hach Inc. U.S.

HachInc.U.S.was founded in 1947, is now a wholly owned

subsidiary of Danaher Corporation (DHR). Hachs global

headquarters is in Loveland, Colorado. Hach manufactures and

distributes analytical instruments and reagents used to test the

quality of water and other liquid solutions. Factories are located in

the United States, Switzerland, Germany, France and the UK.

Project Profile

System Version: Siebel CRM

Implementation Period: 2008.05 2008.09

Instance Strategy: There is one instance before. Add the CRM into the project.

Modules Implemented:

CRM: Opportunity Management/ Customer Management/ ServiceManagement

Other Key Features: Unified management of customer segmentation and information.

Careful management of the sales process, improve sales rate reached

Flexible service dispatching and complete service process management

Sales staff performance appraisal management allocation and salesManufactured and distributed worldwide, Hach products are widely

used in global users drinking water, groundwater, surface water,

municipal wastewater, industrial wastewater, semiconductor

ultrapure water, pharmaceutical / electricity and other industrial water

purification, etc. field, and its full line of products covers laboratory

qualitative / quantitative analysis, site analysis, flow analysis and

testing, on-line analytical testing. Hach systems are designed to

simplify analysis by offering on-line instrumentation, portable

laboratory equipment, prepared reagents, easy-to-follow methods,

and technical support.


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Hengdeli Hold Limited

Implementation Site

CN: Shanghai


Hengdeli Holdings Limited

HengdeliHoldingsLimited (the Company or Hengdeli and its

subsidiaries, collectively as the Group) are the worlds largest

retailer of internationally renowned watch brands. The Group had

approximately hundreds of retail outlets in major cities in China,

selling watches from more than 50 internationally renowned brands

such as Omega, Rolex, Tag Heuer, Jaeger LeCoultre, Breguet , IWC

and so on. The Company has been listed on the Main Board of theHong Kong Stock Exchange since 2005 with the stock code 3389.

The stock name abbreviation is Hengdeli.

Project Profile

System Version: Siebel CRM + SMS / e-mail platform

Implementation Period: 2007.07 2007.10

Instance Strategy: There is one phase of the project which implement Siebel CRMand SMS / e-mail platform.


Siebel CRM: Customer Management/Sales Management/Activity

Management/Gift Management SMS / e-mail platform: SMS Notification/Email Notification/Automatic

Reminders/Early Warnings

Other Key Features:

Through the POS system and ERP system data integrated with Siebel CRMsystem, making the store and shop and other types of terminals, canbe easily performed on the same platform and application ofcustomer information collection.

reasonable safety rules to ensure that customer information only in theappropriate range to be fair use

Flexible service dispatching and complete service process management Sales staff performance appraisal management allocation and sales

The Group provides the most excellent integrated customer service

and after-sales warranty maintenance for internationally renownedbrand watches within the Greater China region and has successfully

developed the business of provision of the related products within the

industry.
http://www.xinyuhengdeli.com/sc/home/home.htmhttp://www.xinyuhengdeli.com/sc/home/home.htm


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Panasonic Corporation

Implementation Site

CN: Shanghai


Panasonic China

PanasonicCorporation , formerly known as MatsushitaElectric

IndustrialCo.,Ltd , was founded in 1918. The group is a

global electronics companies, producing and selling all kinds of

electronic products. It has grown to become one of the largest

Japanese electronics producers

Project Profile

System Version: Siebel Call Center + Siebel Service + BI APPS

Implementation Period: 2008-07 - 2009-09

Instance Strategy: At the first ten-monthly phase of the project, implement theSiebel Call Center and Siebel Service. At the second phase of theproject, add the BI APPS module.


Siebel Call Center

Siebel Service BI APPS

Other Key Features:

Substantial increase in the efficiency of the Call Center

Unified management of customer and product information.

Convert the settlement of paper documents to electronic documentssettlement

Tracking quality information comprehensively and timely

Transparency national service and management of parts channel

Sales staff performance appraisal management allocation and sales

MatsushitaElectricIndustrialCo.,Ltd.China has more than

80 companies and about 100,000 employees in mainland China

including Hong Kong. The company founded in 1994 was a joint

venture company between Matsushita Electric Industrial Co. Ltd. and

Beijing Hua Ying Sheng Electric Development Company. In 2002 itachieved a sole proprietorship, now primarily responsible for carrying

out the sale and after-sales service activities of appliances and

systems .


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