handbook for note takers - national deaf center · this handbook is designed to provide an overview...

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HandbookforNoteTakers

INSTITUTION

OFFICE[ContactInformation]

[AcademicYear]

HandbookTemplate–NoteTaker

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DISCLAIMER Thistemplatewasdevelopedforcollegesanduniversitiestouseasastartingpointforcreatingahandbookforfacultyattheirinstitutions.Itisnotmeanttobeused"asis,”butrathershouldbeviewedasatooltousewhendevelopingpolicies,procedures,andguidelineswithinDisabilityServices.TheNationalDeafCenteronPostsecondaryOutcomes(NDC)offersthistoolforuse,butisnotresponsibleforanychangesmadetothistemplatebypersonsoutsideofNDC. NDCisfundedbytheU.S.DepartmentofEducation,OSEP#HD326D160001.However,thecontentsdonotnecessarilyrepresentthepolicyoftheU.S.DepartmentofEducation,andyoushouldnotassumeendorsementbythefederalgovernment. Inthistemplate,weusethetermdeafinanall-encompassingmannertoincludeindividualswhoidentifyasDeaf,hardofhearing,hearingimpaired,latedeafened,anddeafdisabled. ACKNOWLEDGMENTS Thesematerialswereoriginallydevelopedin2001andrevisedin2011inthecourseofagreementbetweentheResearchtoPracticeDivision,OfficeofSpecialEducationPrograms,U.S.DepartmentofEducationandthePEPNet-SouthRegionalCenteratUniversityofTennesseeatKnoxvilleundergrant#H326D060003. In2017,NDChasmadefurtherrevisionstoupdatecertainterminologyusedwithinthedocumenttoreflectcurrentpractice.TolearnmoreaboutadditionalresourcesofferedthroughNDCvisitwww.nationaldeafcenter.org. CONTRIBUTORSTheoriginaldevelopmentteamincludedoutreachstafffromthePostsecondaryEducationConsortiumanditsaffiliateprograms.Contributorsincluded:JennieBourgeois,SharonDowns,DonHastings,LucyHowlett,NancyLane,SamMcCord,TinaOgle-Carlton,SandiPatton,HeatherWebb,andMarciaKolvitz.INSTRUCTIONSFORUSEThishandbooktemplatewassetupforanypostsecondaryinstitutiontodownloadanduse.TheinformationinthishandbookhasbeenmodeledafterrelevantpoliciesandhasbeencompiledfromavarietyofDisabilityServicesofficeswithextensiveexperienceinprovidingaccessservicestodeafstudents.Users’instructionsareshowninblueitalicsandshouldnotbeincludedinthehandbook.Tousethishandbooktemplate,consideryourinstitution’sexistingpoliciesandproceduresandcomparethemtowhatisincludedinthisdocument.Modifyordeletewhatdoesn’tapplytoyourcollegeoruniversity.PleasesubstitutewordsinALLCAPS(seelistbelow)withtheinformationforyourschool(i.e.replaceOFFICEwithDisabilitySupportServices,etc.).Aftermakingallthenecessarycontentadditions,deletions,andadjustmentstothehandbook,checkitforfinalformattingbeforeusing.“FindandReplace”words:

• INSTITUTION• OFFICE• SUPERVISOR


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TABLEOFCONTENTS

INTRODUCTION...............................................................................................................................................8

DISABILITY LAWS IN POSTSECONDARY EDUCATION...........................................................................9The Rehabilitation Act..............................................................................................................................................9The Americans with Disability Act (ADA)................................................................................................................9The ADA in Relation to Section 504 of the Rehabilitation Act...............................................................................10Documentation of Disability...................................................................................................................................10

OVERVIEW OF NOTE TAKING SERVICES................................................................................................11

OVERVIEW OF ROLES AND RESPONSIBILITIES....................................................................................11Note Taker Coordinator.........................................................................................................................................11OFFICE Responsibilities........................................................................................................................................12Note Taker..............................................................................................................................................................12Note Taker Responsibilities....................................................................................................................................12Student....................................................................................................................................................................13Student Responsibilities..........................................................................................................................................13Faculty....................................................................................................................................................................14Faculty Responsibilities..........................................................................................................................................14Equal Access...........................................................................................................................................................14

PROVIDING NOTE TAKING SERVICES THROUGH STUDENT VOLUNTEERS...................................15Recruiting Procedures............................................................................................................................................15Qualification Criteria for Student Volunteer Note Takers......................................................................................15Compensation.........................................................................................................................................................16Feedback and Evaluation.......................................................................................................................................16

PROCEDURES FOR WORKING WITH STUDENT VOLUNTEER NOTE TAKERS.................................17Prior to the Beginning of the Semester...................................................................................................................17Professional Development......................................................................................................................................17Performing the Assignment....................................................................................................................................17Note Taker Supplies................................................................................................................................................18

PROVIDING NOTE TAKING SERVICES THROUGH PAID PART-TIME STAFF MEMBERS...............19Recruitment and Hiring..........................................................................................................................................19Qualification Criteria for Paid Note Takers...........................................................................................................19


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Compensation.........................................................................................................................................................20Feedback and Evaluation.......................................................................................................................................20

PROCEDURES FOR WORKING WITH PAID NOTE TAKERS..................................................................21Prior to the Beginning of the Semester...................................................................................................................21Professional Development......................................................................................................................................21Performing the Assignment....................................................................................................................................21Note Taker Supplies................................................................................................................................................22

(Use this section if your note taking services are provided by paid students.).......................................................23

PROVIDING NOTE TAKING SERVICES THROUGH PAID STUDENT NOTE TAKERS........................23Recruiting Procedures............................................................................................................................................23Qualification Criteria for Paid Student Note Takers..............................................................................................23Compensation.........................................................................................................................................................24Feedback and Evaluation.......................................................................................................................................24

PROCEDURES FOR WORKING WITH PAID STUDENT NOTE TAKERS...............................................25Prior to the Beginning of the Semester...................................................................................................................25Professional Development......................................................................................................................................25Performing the Assignment....................................................................................................................................25Note Taker Supplies................................................................................................................................................26

GENERAL INFORMATION...........................................................................................................................27Qualities of a Good Note Taker..............................................................................................................................27

PROVIDING EFFECTIVE NOTES.................................................................................................................28Appearance of Notes...............................................................................................................................................28Language................................................................................................................................................................28Organization...........................................................................................................................................................28Assignments and Tests............................................................................................................................................28Feedback from Student...........................................................................................................................................28Mechanics of Note Taking by Hand........................................................................................................................28

PLAN OF WORK FOR PAID NOTE TAKERS..............................................................................................29Application Forms..................................................................................................................................................29Hiring Procedures..................................................................................................................................................29Timesheets..............................................................................................................................................................29Payroll Process......................................................................................................................................................29Handbook Guidelines.............................................................................................................................................29


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Attendance and Punctuality....................................................................................................................................29Random Observations............................................................................................................................................29Minimum Hour Agreements....................................................................................................................................30Pagers and Cell Phones.........................................................................................................................................30Substitutions...........................................................................................................................................................30Assignment Cancellations......................................................................................................................................30Note Taker/Student Interaction..............................................................................................................................30Confidentiality........................................................................................................................................................31Due Process............................................................................................................................................................31Inclement Weather..................................................................................................................................................31Meetings.................................................................................................................................................................31Other Note Taking Assignments.............................................................................................................................32Our Staff.................................................................................................................................................................32


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AppendixA: PositionDescriptionforPaidNoteTaker 31AppendixB: NoteTakerApplicationRatingForm 32AppendixC: NotetakingServicesAgreements&Contracts 33AppendixD: SuggestedPhrasestoMaintainConfidentialityforNoteTakers 36AppendixE: NoteTakerTimesheet 37AppendixF: StudentVerificationForm 38AppendixG: Interpreter/NoteTaker/TutorRequestForm 39AppendixH: NoteTakerRequestForm 40AppendixI: EvaluationofNotes 41AppendixJ: NoteTaker’sCodeofEthicsandGuidelines 42AppendixK: SampleLettertoInstructorRegardingNotetakingServices 43AppendixL: GlossaryofTerms 44


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INTRODUCTIONTheOFFICEatINSTITUTIONiscommittedtoprovidingservicesthatfacilitatetheacademicandpersonalgoalsofthestudentsitserves.StudentswithdocumenteddisabilitiesenrolledatINSTITUTIONareentitledtoreasonableandappropriateacademicaccommodationsinaccordancewithFederallawsincludingSection504ofthe1973RehabilitationActandthe1990AmericanswithDisabilitiesAct,asamendedin2008.INSTITUTIONiscommittedtoequalopportunityintherecruitmentof,admissionto,participationin,treatmentin,oremploymentintheprogramsandactivitiesoperatedandsponsoredbyINSTITUTION.ThishandbookisdesignedtoprovideanoverviewofhowOFFICEexpectsnotetakingservicestobeprovidedatINSTITUTION.ThishandbookincludesthequalificationsnotetakersmustpossesstoprovideservicesforINSTITUTION,theirresponsibilities/duties,compensation,ethics,andotherpracticalinformationfornotetakers.FormoreinformationabouttheservicesprovidedatINSTITUTION,pleasecontact:

Supervisor:Email:Phone:Text:Officelocation:Mailingaddress:


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DISABILITYLAWSINPOSTSECONDARYEDUCATIONIndividualswithdisabilitiesareentitledbylawtoequalaccesstopostsecondaryprograms.Therearetwolawsthatprotectpersonswithdisabilitiesinpostsecondaryeducation:TheRehabilitationActof1973(Pub.L.No.93-112,asamended)andthe1990AmericanswithDisabilitiesAct(Pub.L.No.1001-336).AccordingtotheRehabilitationActof1973andtheAmericanswithDisabilitiesAct(ADA,1990),astudentwithadisabilityissomeonewhohasaphysicalormentalimpairment,hasahistoryofimpairment,orisbelievedtohaveadisabilitythatsubstantiallylimitsamajorlifeactivitysuchaslearning,speaking,seeing,hearing,breathing,walking,caringforoneself,orperformingmanualtasks.TheRehabilitationActTitleVofTheRehabilitationActof1973isgenerallyregardedasthefirstcivilrightslegislationonthenationallevelforpeoplewithdisabilities.Section504oftheRehabilitationActisaprogramaccessstatute.Itprohibitsdiscriminationonthebasisofdisabilityinanyprogramoractivityofferedbyanentityorinstitutionreceivingfederalfunds.Section504states(asamended):

NootherwisequalifiedpersonwithadisabilityintheUnitedStates…shall,solelyonthebasisofdisability,bedeniedaccessto,orthebenefitsof,orbesubjectedtodiscriminationunderanyprogramoractivityprovidedbyanyinstitutionreceivingfederalfinancialassistance.

UnderSection504,institutionswererequiredtoappointandmaintainatleastonepersontocoordinateitseffortstocomplywiththerequirementsofSection504.Individualsworkinginthisofficehavetheongoingresponsibilityofassuringthattheinstitution/agency/organizationpracticesnondiscriminationonthebasisofdisabilityandshouldbeincludedinanygrievanceproceduresdevelopedtoaddresspossibleinstancesofdiscriminationbroughtagainsttheinstitution.AtINSTITUTION,theestablishedofficeisOFFICE.TheAmericanswithDisabilityAct(ADA)TheAmericanswithDisabilitiesAct(ADA)isafederalcivilrightsstatutethatprohibitsdiscriminationagainstpeoplewithdisabilities.Therearefourmainsectionsofthelaw:employment,government,publicaccommodations,andtelecommunications.TheADAprovidesadditionalprotectionforpersonswithdisabilitiesinconjunctionwiththeRehabilitationActof1973.TheADAisdesignedtoremovebarrierswhichpreventqualifiedindividualswithdisabilitiesfromenjoyingthesameopportunitiesthatareavailabletopersonswithoutdisabilities.PostsecondaryinstitutionsarecoveredinmanywaysundertheADA.EmploymentisaddressedbyTitleI,andTitleIIaddressesaccessibilityprovidedbypublicentities.AccessibilityprovidedbyprivateentitiesisaddressedinTitleIII,andTitleIVaddressestelecommunications.MiscellaneousitemsareincludedinTitleV.AmendmentstotheADA,whichtookeffectJanuary1,2009,clarifywhoiscoveredbythelaw’sprotection.TheADAAArevisesthedefinitionof“disability”tomorebroadlyincludeimpairmentsthatsubstantiallylimitamajorlifeactivity.Theamendmentalsostatesthatmitigatingmeasures,including


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assistivedevices,auxiliaryaids,accommodations,medicaltherapies,andsupplieshavenobearingindeterminingwhetheradisabilityqualifiesunderthelaw.TheADAinRelationtoSection504oftheRehabilitationActInstitutionsthatreceivefederalfunds(suchasINSTITUTION)arecoveredunderSection504.TheADAdoesnotsupplantSection504buttheADAstandardsapplyinthosesituationswheretheADAprovidesgreaterprotection.Therefore,postsecondaryinstitutionsmustadheretoboththeRehabilitationActandtheAmericanswithDisabilitiesAct.DocumentationofDisabilityINSTITUTIONrequeststhatstudentsnotifyOFFICEofanyspecialaccommodationneeds.Thisnotificationwillhelpensurethequalityandavailabilityofservicesneeded.StudentsareresponsibleforsupplyingtheappropriatedocumentationtoOFFICEpriortoarrangementsforspecialaccommodations.Aletter,writtenreport,ormedicalrecordfromaprofessional(suchasaphysicianoranaudiologist)statingthestudent’sdisabilityandrecommendedaccommodationsisacceptable.Thisinformationisconfidential.AllaccommodationsarediscussedwithOFFICEdisabilityspecialistandthestudent.Priortothestartoftheterm,facultymembersarenotifiedthataccessserviceswillbeprovidedinaspecificclasstoastudentwithadisability.


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OVERVIEWOFNOTETAKINGSERVICESNotetakingservicesprovideequalaccessandcancontributetothesuccessofdeafstudentsorstudentswhohaveotherdisabilities.Watchinganinterpreterorspeechreadinganinstructordoesnotallowthestudenttimetotakenotes.Byusinganotetaker,deafstudentscandevotetheirfullattentiontothelecture,classdiscussionsordemonstrations,orotherlearningactivities.Someinstructorsmaychoosetooffercompletenotestoallstudentsintheirclasses,thusfollowingaUniversalDesignapproach.Thesemaybeinstructornotes(orthosepreparedbyateachingassistant)thatarepostedonline.Onestrategyforreducingtheneedfornotetakingasanaccommodationforstudentswithdisabilitiesisforinstructorstoposttheirownnotesonanaccessiblecoursewebsite.Increasingnumbersofinstructorsrecognizethatmakingcompletenotesforeachclassavailableon-lineisavaluableteachingtoolforavarietyofstudents.Instructorscan:

• Posttheirowncompletenotes;• Postthecompletenotesofacourseteachingassistant;or• Assignstudentstoteamsandrotateresponsibilityforeachteamtocreateacompletesetof

notesforpostingeachweek.Thisapproachhastheaddedbenefitofhavingstudentsworkinteamsandshareresponsibilityforeachother’slearning.

Ifaninstructorchoosesnottopostopennotesforallstudents,notetakingservicescanbeprovided.OVERVIEWOFROLESANDRESPONSIBILITIESNoteTakerCoordinatorTheNoteTakerCoordinatorisastaffmemberintheOFFICE.Thisstaffmemberservesasthecontactpersonforthenotetakers,students,faculty,andadministrators.ThemaindutiesofthenotetakerCoordinatorinclude:

• Recruiting,hiring,andtrainingstudentnotetakers;• SchedulingtoteTakersinclasseswheretheyareneeded;• Managingtheday-to-dayoperationsandtrouble-shooting,whennecessary;and• Evaluatingthequalityofnotesprovidedtostudents.


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OFFICEResponsibilities

1. Determineeligibilityfornotetakingservices.2. Providestudentwithclassannouncementforinstructor,notetakingagreementfornotetaker,

andcarbonlessnotetakingpaperoraccesstoacopymachine.3. Orientstudenttonotetakingprocessandnotetakingoptions.4. Troubleshootproblemswithnotetakingreportedbystudentsorinstructor.5. Conductoutreachtoinstructorswhohavealargeenrollmentofstudentswhohavenotetaking

approvedasanaccommodation.6. Assistinstructorsinlocatingavolunteerclassmatetotakenotesoridentifyingoptionsfor

makingnotesavailableviaotherchannels,forexample:a. Postnotesoncoursewebsites,b. Sharecopiesofinstructor’sorteachingassistant’snotes.c. Identifyonenotetakerforallstudentswhorequirethataccommodationandcopying

notesatdepartmentoffice.7. Forvolunteernotetakerprograms,preparelettersofvolunteerserviceforstudentvolunteer

NoteTakersbytheendofeachsemester.8. Hiringapaidnotetaker,ifappropriate.

NoteTakerNotetakersmaybevolunteerswhoarealreadyenrolledinthesameclassasthedeafstudent.Insomesituations,OFFICEmaydeterminethatitwouldeffectivetoprovideanotetakerwhoisnotamemberoftheclass.Ingeneral,thenotetaker’sdutiesinclude:

• Attendingalltheclassesforwhichs/heisassigned;• Producingclear,thorough,andlegiblenotesbythespecifieddeadline;and• Sharingthenoteswiththestudentand/orOFFICEaccordingtoguidelines.

Additionalinformationaboutthenotetakingprocessandexpectationsisdescribedinothersectionsofthishandbook.NoteTakerResponsibilities

1. Attendclassonaregularbasisandtakecomprehensive,legiblenotes.Notetakersshouldconveytheinformationaccurately,givingthecontentandthespiritofthespeaker,tothebestoftheirability.

2. Arrangeasystemofexchangingnoteswiththestudentwithadisability:a. Usecarbonlesscopypaper(providedbythestudent)andexchangenotesafterclass;b. Emailnotestothestudent;c. MakecopiesatDisabilityResourceCenter;ord. Suggestanothersystemtothestudenttoseeifitworksforbothofyou.

3. Exchangenoteswithstudentonaregularbasis.Getfeedbackonthenotesfromtheinstructorandthestudent,ifpossible.


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4. TurnintheVolunteerNoteTakerServicesAgreementtoOFFICEatthestartofthesemester.Doingthiswillensurethatyoureceivealetteracknowledgingyourvolunteerservicecontributions.

4. Makeanefforttoarrangefornotestobeavailabletothestudentwhenyouareunabletoattendclass.Findingsomeoneintheclassmaybehelpfulsinceheorshewillbefamiliarwiththesubjectmatterandavailablewithoutnotice.Discussarrangementsforsubstitutenoteswiththestudentforwhomyou'retakingnotes.

5. Notetakersshouldnottakenotesintheabsenceofstudents,unlesstheyareaskedtodosobyOFFICE.

6. Notetakingisaconfidentialservice.Youmayormaynotknowwhowillbereceivingthenotes.Ifyouareawareofthestudentforwhomyouareprovidingnotes,donotdisclosetoanyonethenameofthestudentoranyinformationaboutthatstudent.

7. Ifyouknowwhothestudentsarewhoarereceivingthenotes,talkwiththemaboutthenotes,yourrole,oranyquestionsyoumighthave.ConcernsthatcannotbeaddressedbythestudentshouldbebroughttotheattentionofOFFICE.

8. FollowethicalguidelinesasestablishedbyINSTITUTION.Notetakersonlytakenotes.Theyarenotexpectedtoactastutors,explaincourseinformation,sharepersonalopinions,oradvisestudents.

StudentStudentsareresponsibleforrequestingnotetakingservicesinatimelymannerforclassesorotheractivities.Ingeneral,studentsareexpectedtoattendalloftheirclassesandarriveontime.Ifit’snecessarytomissaclasssession,studentsareadvisedtonotifytheOFFICEassoonaspossible.Fornotetakerrequestsoutsideoftheregularlyscheduledclasstimes,studentsshouldcompletetheNoteTakerRequestFormatleastoneweekbeforetheevent(orassoonastheyareawareoftheneed).Wheneverpossible,studentsshouldtaketheirownnotestosupplementthenotesprovidedbythenotetaker.StudentResponsibilities

1. RequestnotetakingasareasonableaccommodationduringmeetingwithOFFICE.2. Independentlylocateaclassmatewhoiswillingtoserveasavolunteernotetaker,orbringa

classannouncementtotheinstructorandrequestthatheorshereaditatthebeginningofthefirsttwoclassperiods.

3. Meetwiththeclassmatewhovolunteerstoserveasanotetakertodiscussarrangementstosharenotesonaregularbasis:

a. Receivenotesoncarbonlesscopypaperatendofclass;b. Receivenotesviae-mailfromthenotetaker;orc. MakeacopyofthenotesatOFFICEoranotherlocationoncampus.Gowithnotetaker

orpickupnotesbeforenextclass.4. GivenotetakertheVolunteerNoteTakerServicesAgreementform.5. Iftherearenostudentvolunteers,contactOFFICEanddiscussoptionswithinstructor.6. Providefeedbackaboutthequalityandconsistencyofthenotestothenotetaker.Consultwith

theinstructorforadditionalfeedbackifthereisaproblemwiththenotes.Ifaresolutionisnotfound,discussoptionsforrecruitinganewstudentvolunteernotetakerwithOFFICE.

7. Attendclassonregularbasis.Notesarenotasubstituteforattendingclass.


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8. ReportanydifficultiestoOFFICE.FacultyFacultymembersmaybeaskedtoassistinrecruitingnotetakersforaparticularclassorrecommendstudentswhomightbeeffectivenotetakers.Throughouttheterm,facultymaybeaskedforassistanceinreviewingnotestoensurethattheyareofhighqualityandaccuratelyreflectthelecturecontent.Ifthenotetakerisnotamemberoftheclass,handoutsandothermaterialsshouldbesharedwiththenotetaker.FacultyResponsibilities

1. Receivenotification(eitherviaemailorcampusmail)thatnotetakingisareasonableaccommodationforastudentwithadisabilitywhoisenrolledinaparticularsectionofaclassbeingtaughtthisterm.

2. Acceptaclassannouncementdirectlyfromastudentwhoisrequestingassistanceinlocatingaclassmatevolunteertoserveasanotetaker.

3. Readtheclassannouncementduringtwoconsecutiveclassperiodstoassistinrecruitingavolunteernotetaker,oraskaspecificstudentorteachingassistanttotakenotesforthestudent,orprovideahardcopyoftheinstructor’snotes.

4. Notetakingisaconfidentialservice.Donotdisclosetoanyonethenamesofstudentsreceivinganyaccessservices,oranyinformationaboutthem.

5. Promotelinkagebetweennotetakerandstudentwithadisability.6. NotifyOFFICEofanydifficultiesinlocatinganotetakingvolunteerorwithanyotherconcerns.7. Providefeedbackaboutthequalityandconsistencyofthenotestothenotetaker.

EqualAccessAlldeafstudentshavetherighttoequalaccessofinformationthatispresentedtothem.Equalaccessalsoincludesthestudent’srighttonotpayattentioninclass,forgetassignments,forgettestdates,failcourses,andmissclasses.Deafstudentsshouldnothaveanyadvantagesgiventothemthathearingstudentsintheclassroomdonothave.


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(Usethissectionifyournotetakingservicesareprovidedbystudentvolunteers.)

PROVIDINGNOTETAKINGSERVICESTHROUGHSTUDENTVOLUNTEERSIn-classvolunteernotetakerscanbeeffectiveinmanyclassroomsettings.Itisthemostcommonarrangementforprovidingnotetakingsupport.Somestudentsidentifytheirownnotetakers,andothersrequestassistancefromtheirinstructors.Sharingresponsibilityforestablishingnotetakinghelpsassureeffectiveaccommodations.RecruitingProceduresIn-classvolunteernotetakersaremostoftenstudentpeers,usuallyclassmateswhoservewithoutcompensationorforasmallstipendorcampusprivilege.TheymaybeidentifiedpriortothestartofthetermbyOFFICEiftheyhaveprovidedthisservicesuccessfullyinthepast.In-classvolunteernotetakersmayalsoberecruitedduringthefirstclasssessionbytheinstructororthedeafstudent.Eithertheinstructororthestudentmaymakeanannouncementindicatingthatthereisaneedforvolunteernotetakersforthisclass.Thestudentmayalsoaskafellowclassmateifs/hewouldbewillingtosharetheirnotesonaregularbasis.Instructorsmaybeabletoidentifyspecificstudentswhoperformmoresuccessfullythanothersorthosewhoappeartotakeproductivenotes.Studentsareencouragedtoexplorethismethodofrecruitmenttohelpinidentifyingpotentialsupportforstudyingcoursematerial. QualificationCriteriaforStudentVolunteerNoteTakers InordertoprovideservicesatINSTITUTION,studentvolunteernotetakersshouldhavethefollowingqualifications:

• Willingtoparticipateinnotetakertraining• GoodEnglishskills• Goodorganizationalskills• Legiblehandwritingorgoodtypingskills• Abilitytolistenandstoreinformationwhilewritingortypingwithspeedandaccuracy• Familiaritywithcoursecontent,whichmayincludemajoringinthisclasssubject• Demonstrateddependability• GPAor3.0orabove(“B”averagestudent)

Inaddition,studentvolunteernotetakersmust:

• Adheretotheconfidentialityguidelinesandcodeofethics• Agreetoabidebytheconditionsoutlinedinthishandbook• Abidebystateandfederallaws,rules,andregulations


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CompensationVolunteernotetakersaregenerallynotcompensatedfortheirwork.However,theserviceprovidedisvaluable,andINSTITUTIONmayrecognizethesecontributionsinavarietyofways.

• Communityservicerecognition• Awardsandcertificates• Lettersofrecommendation• Servicelearningcredit• Giftcertificatestocampusbookstore• Stipendattheendofthesemester

Provideinformationrelatedtodocumentingserviceatyourinstitution.FeedbackandEvaluationThefollowinginformationregardingevaluationsisprovidedasanexampleonly.Askingforfeedbackfromtheinstructorcanbeavaluabletoolinensuringthatthenotesareanaccuratereflectionofthecoursecontent.Theinstructorandthestudentmayparticipateinamid-termandfinalevaluationofthenotetakingservices.Studentandfacultyevaluationswillassistthenotetakerinidentifyingstrengthsandareasforimprovement.OFFICEwillprovideevaluationsummariesinatimelymanner.Inaddition,thenotetakerwillbeaskedtoparticipateinanevaluationattheendofeachsemester.ThisprovidesthenotetakeranopportunitytogiveOFFICEfeedbackaboutthesemester.


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(Usethissectionifyournotetakingservicesareprovidedbystudentvolunteers.)

PROCEDURESFORWORKINGWITHSTUDENTVOLUNTEERNOTETAKERSPriortotheBeginningoftheSemesterStudentvolunteernotetakerswhohavepreviousexperienceinthisrolemaysharetheirscheduleswithOFFICEpriortothestartofanewsemester.Studentvolunteernotetakersareexpectedtohavetherequiredtextbooksandrelatedmaterialsfortheircourses.ProfessionalDevelopmentTheOFFICEatINSTITUTIONpromoteshigherlearningopportunitiesnotonlyfortheirstudents,butfortheirstaffaswell.Allnotetakersareencouragedtopursueprofessionaldevelopment.OFFICEwillmaintainandmakeavailabletraininginformationandprofessionaldevelopmentworkshopstoeverynotetakerasoftenasitbecomesavailable.Notetakersareencouragedtoparticipateinnotetakertraining,suchastheNDCOnlineNoteTakerTrainingatwww.nationaldeafcenter.org.PerformingtheAssignmentTheOFFICEatINSTITUTIONwillnotifyallinstructorspriortothefirstdayofeachsemesterthatadeafstudentwillbeenrolledintheircourse.OFFICEwilloutlinetheproceduresforcommunicationandaccommodations.ThestudentvolunteerNoteTakershouldintroducehim/herselftotheinstructortomakethenotetakingassignmentproceedsmoothly.Discusswiththeinstructortheimportanceoffacultyreviewingthenotesforcontent,accuracy,andcompleteness.Toprovidethebestpossiblenotetakingservicesforstudents,thefollowingshouldbeconsidered:

• Communicationpreferenceofthestudent• Effectiveseatingarrangement• Effectiveviewingofblackboardandvisualaids• Placementawayfromwindowsand/orglare

Asisappropriateforanystudentintheclass,thestudentvolunteernotetakershouldmakesurethatshe/hehasacopyofthecoursesyllabus.Inadditiontoregularclassassignmentsandexpectations,noteanyscheduledclasscancellations,videos,andtoursforthesemester.Thenotetakershouldmakeanoteofthefinalexamtimeandlocation.ThestudentvolunteernotetakerwillnotifySUPERVISORifanyproblemsariseduringthesemester.Thismightincludedifficultyunderstandingtheinstructor,astrainedworkingrelationshipbetweenthenotetakerandthestudent,orothersimilarissues.


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Ifthestudentforwhomthenotesarebeingtakendoesnotshowupforclass,thestudentvolunteernotetakerisnotobligatedtosharenotesfromthisclasssession.Whenastudentdoesnotattendascheduledclass,thestudentvolunteernotetakershalldocumentthisbywriting“NOSHOW”intheappropriateboxontheappropriateforms,ifrecordsaremaintainedforthisvolunteerservice.Ifthestudentvolunteernotetakerisunabletobeinclass,asubstituteshouldbeprovided.Ifthenotetakerisawareoftheabsencepriortotheclasssession,he/shemayseekoutanotherclassmateasasubstitute.Forunplannedabsences,thestudentreceivingtheserviceshouldeitherasktheinstructorforassistanceinlocatingasubstituteoraskaclassmatetosharenotes.

NoteTakerSuppliesForhandwrittennotes,thenotetakerwillfollowtheaboveinformationwhenapplicableaswellasthefollowing:

• Thenotetakerwillneedtoobtainthenotetakers’paperfromtheOFFICE.• Thenotetakerwillneedtoensurelegibilityofthenotesaswellasacompletesetofnotes.

Thenotetakerwillfollowthepoliciesconcerningmakingcopiesandgivingthemtothesupportedstudent(s)accordingtotheguidelinesforturn-aroundtimefornotes.


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(Usethissectionifyournotetakingservicesareprovidedbypaidpersonnel.)

PROVIDINGNOTETAKINGSERVICESTHROUGHPAIDPART-TIMESTAFFMEMBERSDependingupontheclassand/ortheneedsofastudent,anin-classvolunteernotetakermaynotprovetobeeffective.Inthatcase,apaidnotetakermaybeprovided.Paidnotetakersmaybefullorpart-timestaffmembers,oftenwithhighlevelsofeducationortraining.Occasionally,studentswhodidparticularlywellinthecourseinaprevioussemesterandwhohavenecessaryorganizationalskillsmaybeemployed.Insomecasespaidnotetakersmaytakeonadditionalresponsibilitiesasnotetaker/tutors.

• PaidNoteTaker:Anindividualwhoattendseachclass,takesextensivenotesduringclass,andclarifiesnotesforthestudentwhennecessary.

• NoteTaker/Tutor:Anindividualwhoattendsclass,takesextensivenotes,andisscheduledtospendadditionaltimetutoringthestudent.

RecruitmentandHiringNotetakersandnotetaker/tutorsareidentifiedthroughavarietyofmeans.Althoughstudentsdonotinitiatetheprocessofrecruitingpaidnotetakers,studentsmaybeaskedforsuggestionsofpotentialnotetakers.Professorsmayalsoprovideinformationconcerningpreviousstudentsaspotentialnotetakers.Inaddition,OFFICEmayrecommendapersonasanotetakerbaseduponpreviouscontactsand/oremploymentwithOFFICE.Provideinformationrelatedtohiringprocedureatyourinstitution.QualificationCriteriaforPaidNoteTakersInordertoprovideservicesatINSTITUTION,paidnotetakersshouldhavethefollowingqualifications:

• Willingtoparticipateinnotetakertraining• Familiaritywithcoursecontent,whichmayincludemajoringinthisclasssubject• Legiblehandwritingorgoodtypingskills• Abilitytolistenandstoreinformationwhilewritingortypingwithspeedandaccuracy• Strongorganizationalskills• StrongEnglishlanguageskills• Demonstrateddependability• Collegedegreepreferred,butnotrequired

Inaddition,paidnotetakersmust:



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CompensationPaidnotetakersandnotetaker/tutorsareconsideredemployeesofINSTITUTION;theyarenotthestudent’semployee.Theyarepaidanhourlywagefortheirservices.PaidnotetakersarerequiredtosubmitappropriateemployeepaperworktoOFFICEpriortoworkinganyhoursinordertobepaid.Provideinformationrelatedtodocumentingtimeandprocessingtimesheetsatyourinstitution.Timedevotedtonotetakingornotetaking/tutoringistoberecordedonappropriatetimesheets.Notetakersandnotetaker/tutorswillbepaidoncetheirtimesheetsareprocessed.Timesheetsshouldindicate:

• Notetaker’snameandpertinentpersonnelinformation• Coursenumberandname• Datesandtimethattheservicewasprovided• Totalamountoftimeworked

ThetimesheetmustbeverifiedperINSTITUTION’sguidelines.FeedbackandEvaluationThefollowinginformationregardingevaluationsisprovidedasanexampleonly.Askingforfeedbackfromtheinstructorcanbeavaluabletoolinensuringthatthenotesareanaccuratereflectionofthecoursecontent.Theinstructorandthestudentmayparticipateinamid-termandfinalevaluationofthenotetakingservices.Studentandfacultyevaluationswillassistthenotetakerinidentifyingstrengthsandareasforimprovement.OFFICEwillprovideevaluationsummariesinatimelymanner.Inaddition,thenotetakerwillbeaskedtoparticipateinanevaluationattheendofeachsemester.ThisprovidesthenotetakeranopportunitytogiveOFFICEfeedbackaboutthesemester.


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PROCEDURESFORWORKINGWITHPAIDNOTETAKERSPriortotheBeginningoftheSemesterNotetakersareencouragedtoparticipateinnotetakertraining,suchastheNDCOnlineNoteTakerTrainingatwww.nationaldeafcenter.org.NotetakersmayrequestthetextbooksfortheircoursesonloanbyrequestingspecifictextbooksinwritingtoSUPERVISOR.Attheendofeachsemester,itisthenotetaker’sresponsibilitytopromptlyreturnalltextbookstoSUPERVISOR.Intheeventatextbookislostduringthecourseofthesemester,thenotetakerwillberesponsibletopayforthetextbook.Notetakerswillbeprovidedwithacopyoftheirtentativeschedulesfortheupcomingsemester,assoonastheyareavailable,withtheunderstandingthatallschedulesaresubjecttochange.ProfessionalDevelopmentTheOFFICEatINSTITUTIONpromoteshigherlearningopportunitiesnotonlyfortheirstudents,butfortheirstaffaswell.Allnotetakersareencouragedtopursueprofessionaldevelopment.OFFICEwillmaintainandmakeavailabletraininginformationandprofessionaldevelopmentworkshopstoeverynotetakerasoftenasitbecomesavailable.Notetakersareencouragedtoparticipateinnotetakertraining,suchastheNDCOnlineNoteTakerTrainingatwww.nationaldeafcenter.org.PerformingtheAssignmentTheOFFICEatINSTITUTIONwillnotifyallinstructorspriortothefirstdayofeachsemesterthatadeafstudentwillbeenrolledintheircourse,OFFICEwilloutlinetheproceduresforcommunicationandaccommodations.Theassignednotetakershouldintroducehim/herselftotheinstructortomakethenotetakingassignmentproceedsmoothly.Forexample,onecansay:

“Hello,Iam______.Ihavebeenassignedtobethenotetakerinthisclassforastudentwithadisability.Iwilldomybesttoprovidecompleteandaccuratenotes,butImayaskyouforclarification,ifneeded.”

Discusswiththeinstructorabouttheimportanceoffacultyreviewingthenotesforcontent,accuracy,andcompleteness.


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Toprovidethebestpossiblenotetakingservicesforstudents,thefollowingshouldbeconsidered:• Communicationpreferenceofthestudent• Effectiveseatingarrangement• Effectiveviewingofblackboardandvisualaids• Placementawayfromwindowsand/orglare

Thenotetakershouldobtainacopyofthecoursesyllabusfromtheinstructorandnoteanyscheduledclasscancellations,videos,andout-ofclassassignmentsforthesemester.Inaddition,thenotetakershouldmakeanoteofthefinalexamtimeandlocation.Paidnotetakersmaybeaskedto"cleanup"notesafterclassbyrearrangingtheminoutlineform,highlightingimportantitems,andcheckingspellingandfacts.Occasionally,apaidnotetakermayneedtoconsultwithaninstructorforclarification.ThenotetakerwillnotifySUPERVISORifanyproblemsariseduringthesemester.Thismightincludedifficultyunderstandingtheinstructor,astrainedworkingrelationshipbetweenthenotetakerandthestudent,orothersimilarissues.Ifitappearsastudentwillnotshowupforaclass,thenotetakerisrequiredtowait15minutesforclassesupto90minuteslongand30minutesforclasseslongerthan90minutes.Afterwaitingtheallottedtime,theNoteTakershouldreporttoOFFICEbyphoneorinpersonandinformthemofhisorheravailability.IfOFFICEdoesnothaveanotetakerinanotherclassatthattime,thenotetakerwillbereassigned.Ifnot,thenotetakercanbillfortheclass.Whenastudentdoesnotattendascheduledclassthenotetakershalldocumentthisbywriting“NOSHOW”intheappropriateboxontheappropriateforms.Whenanotetakersubstitutesforanothernotetakerandthesubstituteisnotfamiliarwiththestudent,pleaseverifywiththeinstructorthatitisthecorrectclassroom.NoteTakerSuppliesForhandwrittennotesthenotetakerwillfollowtheaboveinformationwhenapplicableaswellasthefollowing:




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(Usethissectionifyournotetakingservicesareprovidedbypaidstudents.)

PROVIDINGNOTETAKINGSERVICESTHROUGHPAIDSTUDENTNOTETAKERSIn-classpaidnotetakerscanbeeffectiveinmanyclassroomsettings.Somestudentsidentifytheirownnotetakers,andothersrequestassistancefromtheirinstructors.Sharingresponsibilityforestablishingnotetakinghelpsassureeffectiveaccommodations.RecruitingProceduresIn-classpaidnotetakersaremostoftenstudentpeers,usuallyclassmates,whoservewillinglyforasmallstipendsuchas$25/percredithour.Theymaybeidentifiedpriortothestartofthetermbythestudentiftheyhaveprovidedthisservicesuccessfullyinthepast.In-classpaidnotetakersmayalsoberecruitedduringthefirstclasssessionbytheinstructororthestudentreceivingtheaccommodation.Eithertheinstructororthedeafstudentmaymakeanannouncementindicatingthatthereisaneedforvolunteernotetakersforthisclass.Thestudentmayalsoaskafellowclassmateifs/hewouldbewillingtosharetheirnotesonaregularbasis.Instructorsmaybeabletoidentifyspecificstudentswhoperformmoresuccessfullythanothersorthosewhoappeartotakeproductivenotes.Studentsareencouragedtoexplorethismethodofrecruitmenttohelpinidentifyingpotentialsupportforstudyingcoursematerial. QualificationCriteriaforPaidStudentNoteTakers InordertoprovideservicesatINSTITUTION,paidstudentnotetakersshouldhavethefollowingqualifications:

• Willingtoparticipateinnotetakertraining• GoodEnglishskills• Goodorganizationalskills• Legiblehandwritingorgoodtypingskills• Abilitytolistenandstoreinformationwhilewritingortypingwithspeedandaccuracy• Familiaritywithcoursecontent,whichmayincludemajoringinthisclasssubject• Demonstrateddependability• GPAor3.0orabove(“B”averagestudent)

Inaddition,paidstudentnotetakersmust:



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CompensationPaidstudentnotetakersaregenerallygivenasmallstipendfollowingthecompletionofthesemester.Thismoneyisconsideredtaxableincomebythefederalgovernment.Provideinformationrelatedtohiringproceduresatyourinstitution.FeedbackandEvaluationThefollowinginformationregardingevaluationsisprovidedasanexampleonly.Askingforfeedbackfromtheinstructorcanbeavaluabletoolinensuringthatthenotesareanaccuratereflectionofthecoursecontent.Inaddition,theinstructorandthestudentmayparticipateinamid-termandfinalevaluationofthenotetakingservices.StudentandfacultyevaluationswillassisttheNoteTakerinidentifyingstrengthsandareasforimprovement.OFFICEwillprovideevaluationsummariesinatimelymanner.Inaddition,thenotetakerwillbeaskedtoparticipateinanevaluationattheendofeachsemester.ThisprovidesthenotetakeranopportunitytogiveOFFICEfeedbackaboutthesemester.


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PROCEDURESFORWORKINGWITHPAIDSTUDENTNOTETAKERSPriortotheBeginningoftheSemesterPaidstudentnotetakersareexpectedtohavetherequiredtextbooksandrelatedmaterialsfortheircourses.ProfessionalDevelopmentTheOFFICEatINSTITUTIONpromoteshigherlearningopportunitiesnotonlyfortheirstudents,butfortheirstaffaswell.Allnotetakersareencouragedtopursueprofessionaldevelopment.OFFICEwillmaintainandmakeavailabletraininginformationandprofessionaldevelopmentworkshopstoeverynotetakerasoftenasitbecomesavailable.Notetakersareencouragedtoparticipateinnotetakertraining,suchastheNDCOnlineNoteTakerTrainingatwww.nationaldeafcenter.org.PerformingtheAssignmentTheOFFICEatINSTITUTIONwillnotifyallinstructorspriortothefirstdayofeachsemesterthatadeafstudentwillbeenrolledintheircourse,OFFICEwilloutlinetheproceduresforcommunicationandaccommodations.Onthefirstdayofclass,thestudentshouldbringaformtotheinstructorfromOFFICEannouncingtheneedfornotetakingservices.Forexample,theannouncementmayread:

“OFFICEisrecruitingnotetakingservicesforastudentthatreceivesthisaccommodation.Noextratimeoutsideofclassisrequired.Notesareeitherwrittenonspecialpaperthatmakescopiesasyouwrite,copiedatOFFICE,oremailedtothestudent.Ifyoutakeclear,concisenotesandattendclassonaregularbasis,thisisanopportunitytoassistafellowstudentandearnextramoney.Anyinterestedstudentshouldremainafterclasstoday.”

Toprovidethebestpossiblenotetakingservicesforstudents,thefollowingshouldbeconsidered:

• Communicationpreferenceofthestudent• Effectiveseatingarrangement• Effectiveviewingofblackboardandvisualaids• Placementawayfromwindowsand/orglare

Asisappropriateforanystudentintheclass,thepaidstudentnotetakershouldmakesurethatshe/hehasacopyofthecoursesyllabus.Inadditiontoregularclassassignmentsandexpectations,noteanyscheduledclasscancellations,videotapes,andtoursforthesemester.Thenotetakershouldmakeanoteofthefinalexamtimeandlocation.ThepaidstudentnotetakerwillnotifySUPERVISORifanyproblemsariseduringthesemester.Thismightincludedifficultyunderstandingtheinstructor,astrainedworkingrelationshipbetweenthenotetakerandthestudent,orothersimilarissues.


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Ifthestudentforwhomthenotesarebeingtakendoesnotshowupforclass,thepaidstudentnotetakerisnotobligatedtosharenotesfromthisclasssession.Whenastudentdoesnotattendascheduledclass,thestudentvolunteernotetakershalldocumentthisbywriting“NOSHOW”intheappropriateboxontheappropriateforms,ifrecordsaremaintainedforthisservice.Ifthepaidstudentnotetakerisunabletobeinclass,asubstituteshouldbeprovided.Ifthenotetakerisawareoftheabsencepriortotheclasssession,he/shemayseekoutanotherclassmateasasubstitute.Forunplannedabsences,thestudentreceivingtheserviceshouldeitherasktheinstructorforassistanceinlocatingasubstituteoraskaclassmatetosharenotes.

NoteTakerSuppliesForhandwrittennotesthenotetakerwillfollowtheaboveinformationwhenapplicableaswellasthefollowing:




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GENERALINFORMATIONQualitiesofaGoodNoteTaker

• Beinterested• Ignorespeakers’faultsindelivery• Listenforconcepts• Payattention• Discouragedistractions• Regarddifficultmaterialasachallenge• Listenforcluesastoimportance


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PROVIDINGEFFECTIVENOTESAppearanceofNotes

• Maintopicsshouldbeclearlydefined.• Usewidemarginsandindentationstoseparateinformation.• Useeffectiveformattingcuessuchascapitalization,underlining,andasterisks.

Language

• Helpfacilitatereadingbyemployingsimplesentenceconstructionswhenneeded.• Definenewvocabularyinsimpleterms.• Giveexampleswhenneeded.

Organization

• Considerreworkingthenotestoputtheminaclearlogicalsequenceofinformationoroutline.Thismayincludecheckingspelling,addingemphasis,providingorganizationalstrategies,completingwords,addingpunctuation,etc.

AssignmentsandTests

• It’scrucialthatallinformationisrecordedindetailconcerningclassroomexpectationsincludingassignmentsandtests.

FeedbackfromStudent

• Adaptthenotestomeetthestudent’slanguageandinstructionalneeds.MechanicsofNoteTakingbyHand

• Recordcoursenameanddateattop-rightcornerofthefirstpageandnumbereachpage.• Useplentyofwhitespace.• Writewithblackfine-pointpen.• Writelegibly.• Allowblankspacesformissedinformation.• Usecorrectspelling.• Useacoverpagetoclearlyindicatethecoursename,date,anyhomeworkassignments,and

otherhighlyimportantinformation.

TIPGothroughanonlinetraining,suchasthatprovidedatwww.nationaldeafcenter.orgtoimproveyourskills.


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(Usethissectionifyournotetakingservicesareprovidedbypaidpersonnelandpaidstudents.)

PLANOFWORKFORPAIDNOTETAKERSApplicationFormsAllnotetakersshouldcompleteanapplicationform,whichdocumentsanycertificatesofproficiency,formaleducation,andyearsofexperience.HiringProceduresProvideinformationrelatedtohiringprocedureatyourinstitution.TimesheetsProvideinformationforsubmittingdocumentationofhoursworkedatyourinstitution.PayrollProcessProvideinformationregardingpayrollatyourinstitution.HandbookGuidelinesAllnotetakerswillbeexpectedtoadheretotheguidelinessetforthinthishandbook.AttendanceandPunctualityThenotetakerwillarriveontimeforallassignments.NotetakersshouldnotifyOFFICEassoonaspossibleintheeventhe/shewillbeabsentfromaclass.RandomObservationsRandomobservationsofeachnotetakerwilltakeplaceavarioustimesthroughoutthecourseofthesemester.Observationsmayormaynotbeannouncedinadvance.Thepurposeoftheseobservationsistodocumentthenotetaker’sjobperformanceincludingattendance,promptness,andprofessionalism,andtonotewhetherthenotetakerisstayingintheirrolewhileintheclassroomsetting.


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MinimumHourAgreementsAllnotetakingassignmentscanbechargedataminimumofonehour.Classesscheduledformorethanonehourshouldbechargedin15-minuteincrements.Ifanotetakerisscheduledforaclassandthestudentdoesnotshowup,thenotetakerwillstillbepaidforthefullamountoftimescheduledPagersandCellPhonesNotetakersshouldtakecareofpersonalbusinessattimesotherthanwhenonassignment.Becausecellphonesandpagersinterfereordistractfromfluencyinnotetaking,thenotetakerisexpectedtonotusetheseduringanassignment.Cellphonesandpagersshouldhaveaudibleringsandbeepsturnedoff.Respondingtocallsorpagesduringanassignmentisnotpermitted.SubstitutionsWhenthenotetakeracceptsclassesforthesemester,itisexpectedthatthenotetakerwillmaintainthatscheduleofclassesthroughoutthesemester.Howeversubstitutionsmaybeneededfromtimetotime.Requestingasubstituteinordertoacceptanoff-campusassignmentisnotconsideredanappropriaterequest.Exceptionsmaybeapprovedonacase-by-casebasis.Whenasubstituteisneeded,thenotetakerisresponsibleformakingaformalrequestbycompletinganotetakersubstitutionform.ThenotetakersubstitutionrequestmustbereceivedbyOFFICEatleastfourfullworkingdaysinadvance.Atthattime,OFFICEwillberesponsibleforfindingsubstitutes.AssignmentCancellationsSUPERVISORwillmakeeveryefforttonotifynotetakersatleast24hoursinadvanceofthecancellationofanassignment.Notetakerswillbecontactedatthenumbersande-mailaddresslistedintheirfile.Ifthatisnotpossible,thenotetakerwillbepaidfortheassignment.However,ifadocumentedgood-faithefforttocontactthenotetaker(i.e.,messageontheansweringmachineore-mailsent)atleast24hoursinadvanceismadeandOFFICEisstillunabletocontacthim/her,thenotetakerwillnotbepaidfortheassignment.Ifthestudentorinstructornotifiesthenotetaker24hoursinadvancethattheirserviceswillnotbeneeded,thisisalsoconsideredsufficientnotice.(Example:Astudentmayhaveadoctor’sappointment.Ifthestudentletsthenotetakerknowatleast24hoursinadvance,thensufficientnoticehasbeengiven.)NoteTaker/StudentInteractionNotetakersshouldnothavesocialconversationswithanystudentsduringclasstime.Visitationshouldbedonebeforeandaftertheclass.Ifanotherstudentfromtheclassasksforinformationaboutwhat


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Notetakersaredoing,thenotetakersshouldletthestudentknowthatsheorheisnotabletodiscussitduringclassbutcouldanswerbeforeoraftertheclass.Whenansweringquestionsfromfacultyandotherstudentsaboutnotetaking,thenotetakershouldkeepinmindconfidentialityregardingthedeafstudentandprovideonlygeneralinformation.ConfidentialityAnyinformationthatisobtainedthroughcommunicationfacilitationshouldneverbedisclosed.Tellingafriendthatstudent,JohnDoe,isfailinghisclassesisanexampleofbreakingconfidentiality.Inaddition,anythingthatoccurswhileonthejobshouldNEVERbedisclosedtoanotherstudentorprofessor,evenifthestudentsarefriendsorknoweachother.NotetakersshouldbringproblemsorconcernstoSUPERVISORandavoiddiscussingissuesamongthemselves.Discussingtheseissueswithintheproperchannelsisnotbreakingconfidentiality.SeeAppendixJforNoteTakerCodeofEthicsDueProcessIfOFFICEreceivesacomplaintaboutanotetakingsituationfromstudents,faculty,orstaff,thenotetakerinvolvedwillmeetwiththeSUPERVISOR.Ifacomplaintaboutthesameproblemisreportedmorethanonce,thenotetakerinvolvedwillmeetwiththeSUPERVISORandtheDirectorofOFFICE.Ifthisspecificcomplaintcontinues,thedecisionmaybemadetoterminatethenotetaker’sservices.InclementWeatherIftheweatherappearshazardous,pleaserefertotheinclementweatherpolicyforINSTITUTION.MeetingsGroupmeetingswithnotetakerswillbeheldatthebeginningofeachsemester.Thesemeetingsaremandatoryforanynotetakerwhowishestomaintainascheduleofnotetakingclasses.Thenotetakerwillbecompensatedforthesemeetingsataminimumof1.5hours.TheremaybetimeswhenitisalsonecessaryforthenotetakertomeetindividuallywithOFFICEstaff.Attendanceatthesemeetingsismandatoryandpartofthenotetaker’sresponsibilitywhileworkingforINSTITUTION.Therewillbenocompensationforthesemeetings;however,theywillusuallybebrief.Reasonsformeetingsmightinclude,butarenotlimitedto,discussionofperformance;meetingbetweenstudent,notetaker,andOFFICEstaff;ordiscussionofschedulesforupcomingsemester.OFFICEwillattempttoschedulethesemeetingsatatimethatisconvenienttobothOFFICEandthenotetaker.


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OtherNoteTakingAssignmentsDuringthesemester,theremaybetimesyouwillbeaskedtotakenotesforextracurricularevents.Astheserequestscomein,theSUPERVISORwillcontactnotetakerstodeterminewhoisavailable.Ifyouacceptanassignmentforwhichyouhavetoreturntothecampus,youaregiven1.5hoursminimumforyourtime.AllnotetakerrequestsforanythingoutsideofregularlyscheduledclassesshouldgotoOFFICE.OFFICEneedstoknowaboutscheduledextracurricularactivitiesforseveralreasons:togatherstatisticsforfundingandtolessenthechanceofdouble-bookingofnotetakers.Studentsareawareofthisprocedure.OurStaffProvideinformationaboutlocationofofficethatcoordinatesinterpreters,hoursofoperation,namesofstaff,telephonenumbers,faxnumbers,ande-mailaddresses.


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APPENDIXAPositionDescriptionforPaidNoteTaker

Thenotetaker’sprimaryresponsibilitiesaretakingcomprehensivenotesintheclassroomandtherapidprovisionofthehardcopyorelectronictextnotestostudents.ThenotetakerreportstoSUPERVISOR.SpecificResponsibilities

• Providedirectserviceintheclassroomorothersettingrelatedtostudentlearning.• Providenotetakingservicesinclassroom.• Prepareforclassbyreviewingnotesandsyllabi,previewingtexts;meetingwithpresenters,

faculty,tutors,orstudents.• Prepareequipmentpriortothestartofeachclass.• Editnotes,asneeded,toensurequalityandincreasecomprehensiveness.• Useconsumerfeedback,assesseffectivenessofservicesprovided,andadjustservices

accordingly.• Assistwithculture-specificinformationandadaptcommunicationtofacilitateunderstanding

betweenhearinganddeafindividuals.• Communicatewithothersinsupportofdepartmentalgoalsandtheprovisionofservices.• Developrapportwithcollegeemployeesandstudents,andfacilitateresolutionofsupport

serviceconcerns.• Provideinformationtofaculty,staff,andstudentsregardingnotetakingservices,

communicationbetweendeafandhearingpeople,andsupportservicesresources.• RepresentdailythemissionofINSTITUTIONtomembersoftheINSTITUTIONcommunity

throughworkinthemainstreamsetting.• Attendstaffmeetings,documentservicesprovidedweekly,andnetworkwithotherstaff

memberstomaintaintheflowofinformationcriticaltoqualityservice.• Demonstrateprofessionalgrowth.Areasofgrowthcaninclude:

o Enhancementofinterpersonalcommunicationskills.o Gainingadditionalcontentknowledge.o Developmentofsignlanguageskills.o Increasedknowledgeanduseofthecomputer(ifcomputerassistednotetaking).o Upgradingormaintenanceofkeyboardingskills(ifcomputerassistednotetaking).

• Participateinprojects,includingcommitteeworkandmentoring,asdeemedappropriatebySUPERVISOR.


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APPENDIXBNoteTakerApplicationRatingForm

Applicant’sName: Email:

InterviewDate: Phone/text:

Recommendation: oHireoDonothire

StartingRate:

Appearance Unprofessional 1 2 3 4 5 Professional

WritingSkills

Legibility Inappropriate 1 2 3 4 5 Appropriate

Spelling Inaccurate 1 2 3 4 5 Accurate

Pointsofemphasis Unclear 1 2 3 4 5 Clear

Useofillustrations&diagrams Inappropriate 1 2 3 4 5 Appropriate

Completessentenceswhenpossible Inadequate 1 2 3 4 5 Adequate

Clearuseofabbreviations Inappropriate 1 2 3 4 5 Appropriate

Organizedinformation Unclear 1 2 3 4 5 Clear

Examplesnoted Inaccurate 1 2 3 4 5 Accurate

Sufficientmargins Unclear 1 2 3 4 5 Clear

Questions&answersnoted Inappropriate 1 2 3 4 5 Appropriate

Speakerindicated Inadequate 1 2 3 4 5 Adequate

Page,numbertitle,date,nameincluded

Unclear 1 2 3 4 5 Clear

OverallPerformance

Areastoworkon:

Evaluator’sComments&Recommendations:

Rating: oOutstanding oAboveAverage oSatisfactory oUnsatisfactory


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APPENDIXCVOLUNTEERNOTETAKERSERVICESAGREEMENT

Example1

I,_____________________________________,agreetosharemynoteswithastudentenrolledin(NoteTaker) FirstName LastName____________________________________________________________.

CourseName Course# Section#Notetakerwill:• Providethestudentwithanaccuratesetofnotesforeachclassmeetingthestudentattends• KeepconfidentialallinformationconcerningthestudentsservedbyOFFICE• ContactOFFICEatxxx-xxx-xxxxiftherearequestionsorconcerns• NotifytheNoteTakerCoordinatorifthenotetaker’smailingaddresschanges,orthestudentor

notetakerwithdrawsfromtheclass

OFFICEwill:• Givedetailedinstructions,guidelines,andfeedbacktothenotetakerNOETTAKER: ___________________________________________________________________________ Signature Date

____________________________________________________________________________________

MailingAddress

____________________________________________________________________________________ City State Zip ____________________________________________________________________________________ EmailAddress Phone# OFFICE: ____________________________________________________________________________________ StaffSignature Date


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APPENDIXCNoteTakingServicesContract

Example2

Generalresponsibilitiesinclude:

• NotifyOFFICEinatimelymannerifyouareunabletoattendclasstocompletenotetakingservice• ComplywithINSTITUTIONandOFFICEpoliciesandprocedures• Provideareliablewaytobecontacted(phoneandemail)• Maintainstudentconfidentiality• Provideprofessional-qualityservicesandmaintainaprofessionaldemeanor• ContactOFFICEifanyproblemsarise• Completepaperworkinatimelyandaccuratemanner

HandwrittenNotes:

• Writelegibly,usingpaperandapenthatreproduceswellonastandardcopier(e.g.avoidpalecolorsofink)

• Labeleachday’snoteswith:o Notetaker’snameo Titleandsectionoftheclass

• Labeleachpageofnoteswith:o Dateo Pagenumber(ifmorethan1pageforsingleclassperiod)

• Preferredformat:PreparenotesinaformatconsistentwithCornellSystemforNote-taking(1side,2columns)

• MakecopiesofthenotesontheOFFICEcopier(orothercopieraspre-arranged)• DelivernotestoOFFICE(orotherentityasagreed)onthesamedaytheyaretaken

NotesTakenonaLaptop:

• Runspell-checkpriortosendingthedocument• Labeleachday’snoteswith:

o Notetaker’snameo Titleandsectionoftheclass

• Labeleachpageofnoteswith:o Dateo Pagenumber(ifmorethan1pageforsingleclassperiod)

• Preferredformat:Inyourwordprocessor,formatthenotesintwocolumns-consistentwithCornellSystemforNote-taking(leftmarginof3.5”)

• Namethefile:{classname,dateofnotes,professor’slastname}Example:BIOL20610-4-09Engel• DelivernotespromptlyviaemailtoOFFICEandtherecipient(ifknowntoyou)onthesamedaythey

aretaken

TermofContract:• Maximum:OneSemester• OFFICEwillterminateaserviceproviderforbreachofconfidentiality,incompetence,negligence,

providingunusablenotesorcopy,orinconsistentperformance


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NoteTakingServicesContract,Page2Compensation:

• Compensationshallbeappliedtothestudent’saccount,orthroughadeliverysystemdeterminedbyStudentFinance

• Fornotesthatareusedbyonestudent,$100.00shallbeawardedasanhonorariumforacompletedcontract

• Fornotesusedbytwoormorestudentsinoneclass,$150.00shallbeawardedasanhonorariumforacompletedcontract

• Fornotesthatareusedbyonestudent$50.00shallbeawardedasanhonorariumforacompletedcontract

• Fornotesusedbytwoormorestudents$75.00shallbeawardedasanhonorariumforacompletedcontract

• Fornotestakenforaclassanditslab,$50.00shallbeaddedtothetotal.

I,___________________________________,ID#_____________________agreetotheabovecontract. PrintNameIcanbereachedbyphone___________________________oremail_____________________________Iwillprovidenotesfortheclass(es)listed.Class: ______________________________Professor:_______________________Section:_______Class: ______________________________Professor:_______________________Section:_______Signed:___________________________________________________Date:_____________________

ForOFFICEUse:AnticipatedHonorarium: $50$75$100$150$200 Other$__________ProcessedbyOFFICEstaff:_____________________________For:________________________________

PrintName PrintClient’sNameOFFICESignature:______________________________________________Date:____________________

Signature/initials

PaymentProcessed

Date:________________________By:___________________________________

(SampleadaptedfromNoteTakingServicesContractfromSouthernAdventistUniversityinCollegedale,Tennessee)


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APPENDIXDSuggestedPhrasestoMaintainConfidentialityforNoteTakers

• ThestudentcouldprobablyanswerthatbetterthanIcould.

• TheOFFICEcouldprobablyanswerthatquestionforyou.

• Iamsorry,butthatinformationisconfidential.

• Idon’tknow.

• Ionlyseethestudentinclass.

• Idon’tknowthestudentpersonally.

• Iamnotabletodisclosethatinformation.

• Iamnotatlibertytosay.

• Ifyouhaveaconcernyouwouldliketoaddressregardingthestudentinyourclass,youmight

wanttotalktoSUPERVISORinOFFICE.


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APPENDIXETimesheetforPaidNoteTakers

Name:

EmployeeID:

PayPeriod From: To:

1stWeekofPayPeriod

Date Day CourseNumber In–Out TotalHours

2ndWeekofPayPeriod

Date Day CourseNumber In–Out TotalHours

Totalhoursworkedduringthispayperiod:

NoteTakerSignature:IcertifythatIwaspresentandworkedduringthehoursindicatedabove.

SupervisorSignature:


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APPENDIXFStudentVerificationForm

NoteTaker:

Student: CourseNumber:

PayPeriod From: To:

Date: BeginTime: EndTime: Initials:












StudentSignature:IcertifythatthisNoteTakerhasperformedsatisfactoryworkforthehoursrepresented.

NoteTakerSignature:


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APPENDIXGInterpreter/NoteTaker/TutorRequest

DateofRequest: Requestedby:

ServiceNeeded: oInterpretingoNoteTakingoTutoringoOther__________

Email:

Phone/text:

ClassName/Number:

CollegeFunction:

ActivityDate: ActivityTime:

ActivityLocation Building: Room:

ForOfficeUse

Name: Available?

Name: Available?

Name: Available?

Assignedto: Date:


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APPENDIXHNoteTakerRequestForm

StudentName: DateofRequest:

StudentID: Term:

oFalloSpringoSummer

BelowpleaselistthecoursesinwhichyouneedaNoteTaker.

CoursePrefix/Number/Section CourseTitle Day/Time OfficeUseOnly

Example:BIOL103-04 GeneralBiologyI MWF9:00a–9:50a


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APPENDIXIEvaluationofNotes

NoteTaker:

Evaluator Date:

Criteria N/A Good NeedsImprovement SpecificExamples

Wasunbiased,didn'twriteopinionsinthenotes

Includedpagenumber,coursename/number,anddateoneachpage

Used8½x11inchpaper

Usedablackpen

Wrotelegibly

Leftblankswhenunsure

Usedcorrectspelling,orindicated"SP"ifunsure

Usedwhitespaceeffectively

Heardandmarkedpointsofemphasis

Defineddifficultvocabulary

Usedcompletesentences

Usedexamples Useddiagramsandillustrations,ifpossibleandappropriate

Organizedtheinformation

Includedenoughinformation

Speakerindicated

Usedabbreviations

Reworkedthenoteslater(checkedspelling,addedemphasis,organizationalstrategies,completedwords,addedpunctuation,etc.)

Generalcommentsonthecompletenessandusefulnessofthenotes:Suggestionsfortwothingsthenotetakershouldconcentrateonimproving:(AdaptedfromTheclassroomNoteTaker:Howtoorganizeaprogramservingstudentswithhearingimpairments;byJimmieJ.Wilson(1996),Washington,D.C.AlexanderGrahamBellAssociation.)


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APPENDIXJNoteTaker’sCodeofEthicsandGuidelines

1. Notetakersshallkeepallassignment-relatedinformationstrictlyconfidential.Notetakersshallusediscretionwhendiscussingaclassorstudentsinthatclass.Seeminglyunimportantinformation,innocentlydivulged,mayprovedamagingincertainsituations.Ifproblemsshouldariseamonganyofthepersonsinvolved,Notetakersshallreferthesepersonstothenotetakers’immediatesupervisor.

2. Notetakersshalltranscribelecturesasfaithfullyandcompletelyaspossible.Notetakersmustlearntostore

informationastheylisteninordertorecordallofthemajorpointsofthelecture.CorrectEnglishisrequiredatalltimes.Diagrams,examples,studentquestionsandanswers,andstudentcommentsshallbeincludedinthenotestoprovideacompletepictureofclassroomactivities.Itisbettertoprovideinformationstudentsdonotneedthantotakethechancethattheywillmisssomethingimportant.Whenindoubt,notetakersshouldwrite.Mostinstructorsprovideclueseitherdirectlyorindirectlyaboutwhatwillappearontests.Anythingwhichisstressedintheclassroomshouldbestressedinnotes.Teachercommentsabouttheimportantitemsshouldberecorded.

3. Notetakersshallnotadvise,interjectpersonalopinion,orcounselthestudent.Justasnotetakersmaynot

omitimportantinformation,theymaynotaddpersonalopinionstorecordednotes.Notetakersshouldrememberthattheyarenotresponsibleforwhatissaidandshouldnotpermittheirownfeelingstointerferewithoraddtothelecture.Paidnotetakersarenottoparticipateinclassotherthantoaskquestionsforclarificationorspelling.Notetakersandstudentsfrequentlybecomefriends,butthatpersonalrelationshipmustnotbeallowedtointerferewiththeserviceforwhichthenotetakerispaid.

4. Notetakersshallnotcounseloradvice.Thenotetaker’sprimaryresponsibilityistorecordthelecture.Ifa

professorseeksadviceonhowtointeractwithastudent,thenotetakermustreferhimorhertoacounselorortothenotetaker’ssupervisor.Likewise,thenotetakermustreferstudentsseekingcounselingtotheircounselors.

5. Notetakersshallchooseassignmentsappropriatetotheirexperienceorskillinthesubjectarea.Familiarity

withasubjectpromotesbetternotetaking.Someclassesaremoredifficultthanothers;eitherbecauseofthenatureoftheclassitselforbecauseoftheinstructor’steachingstyle.Ifthenotetakerfindsaparticularassignmentbeyondhisorhercapabilities,thesupervisormustbeinformed.

6. Notetakersshallcomportthemselvesinamannerappropriatetothesituation.Notetakersshallconduct

themselvesinawaythatbringsrespecttothemselves,thestudents,andtheirdepartment.Theterm“appropriatemanner”refersto:

a. Appropriatedress;b. Professionalconduct;c. Wearingofanamebadgetodenotethenotetaker’sroleintheclassroom.

Ihavereadandunderstoodmyroleasanotetaker.Signature: __________________________________________Date: __________________________________________

(Adaptedfrom“NoteTaker’sCodeofEthicsandGuidelines”preparedandusedbyCaliforniaStateUniversityatNorthridge.)


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APPENDIXKSampleLettertoInstructorRegardingNoteTakingServices

DearInstructor,TheOFFICEhasdeterminedthataccesstocompleteclassroomnotesforyourcourselecturesisareasonableaccommodationforme.Iwouldliketocollaboratewithyoutocoordinatethisaccommodationwhichwillsupportmylearninginyourclass.Thereareseveralwaysinwhichwecanarrangeformyaccesstogoodqualitylecturenotes:

§ Notespostedopenlyontheclasswebsite;§ Notesprovidedbyateachingassistant;or§ Copiesofyournotes.

Ifwecan’tarrangeforoneoftheseoptions,pleaseassistmeinlocatingaclassmatewhowouldbewillingtosharehis/hernotesbymakingthefollowingannouncementatthebeginningofTWOCONSECUTIVEclassperiods:

Ifyoutakeclear,concisenotesandarewillingtoshareacopywithastudentwithadisability,pleasemeetmeandthestudentinthefrontoftheroomrightafterclassendstoday.Youcanalsoe-mailme,andI’llputyouandthestudentintouchdirectly.OFFICEwillformallyrecognizeyourvolunteerserviceattheendofthesemester.Thankyou.

PleasedoNOTincludemynameaspartoftheannouncement.I’llcheckinwithyouafterclassto,hopefully,meetthenotetaker.Icanthenworkwithhimorhertoarrangeforthebestwayforustocoordinatesharingnotes.Ifwedonotlocateavolunteerthroughthisannouncement,wecancontactOFFICEforfurtherassistance.Thankyouforyourassistance.Student


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APPENDIXLGlossaryofTerms

AcademicAccommodation

Changesinthedeliveryofcoursematerialand/orintheassessmentofknowledgethatassiststudentsinmeetingthestandardsofthecourse.Studentsareeligiblefortheaccommodationsbasedonthedocumentationoftheirdisability.Afewexamplesofaccommodationsincludenotetakers,speech-to-textproviders,signlanguageinterpreter,recordedtextbooks,extendedtesttime,andtheuseofassistivetechnologyduringclassandexams.

AgeofOnset Theageatwhichapersonstartstolosehearing.

AssistivelisteningDevice(ALD)

Devicesthatuseamicrophonepositionedclosetothespeaker’smouthtotransmitspeechtothereceiverwornbythestudent,eitherviaaloop,headphones,oranearbud.ALDshelpovercometheproblemsofdistanceandsurroundingnoise.AlsoknownasHearingAssistiveTechnology.

Amplification Theuseofhearingaidsoranyothertechnologyusedbyapersonwithahearinglosstoamplifysound.

AmplifiedPhone Atelephoneequippedwithvolumecontrolsonthehandset.

AmericanSignLanguage(ASL)

Anaturalvisual-gesturallanguagewithsyntax,structure,andgrammarrulesdifferentfromEnglish.

Audiogram Agraphusedtorecordtheresultsofahearingevaluation.

ClosedCaptioning Displayingtheaudioportionofatelevisionprogram,video,ormovieastextonthescreen.Thecaptionsare“closed”untilthevieweractivatesthemthroughadecoder.

CommunicationAccessRealtimeTranslation(CART)

Aspeech-to-textservicethatusesspecializedcomputersoftwaretoprovideaverbatimtranscriptofthelectureandclassdiscussion.

CuedSpeech Avisualmodeofcommunicationthatuseshandshapesandplacementsincombinationwiththemouthmovementsofspeechtomakethephonemesofaspokenlanguagelookdifferentfromeachother.

CumulativeTraumaDisorder

Apainfulphysicalcondition,suchasCarpalTunnelSyndromeorRepetitiveMotionInjury,whichiscausedbyoveruseandrepetitivemotionwithoutsufficientbreaksforresting.


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DegreeofHearingLoss Theextentofanindividual’shearinglossthatisusuallycategorizedas“slight,”mild,”“moderate,”“severe,”or“profound.”

Documentation Awrittenassessmentfromaprofessionalwithexpertiseinthatparticularfieldofdisability.Thisdocumentationisrequiredinordertodeterminethestudent'seligibilityforservicesandthespecificservicesthatareneeded.Sincetherearesomevariationsamongcollegesregardingthedocumentationrequiredtoreceiveservices,studentsareencouragedtoinquireatallcollegesofinterest.

EqualAccess Providingtostudentswithdisabilitieswhoare"otherwisequalified"thesameeducationalopportunitiesandfullparticipationinprogramsandactivitiesasprovidedtoallotherstudents.

Interpreter/Transliterator

Atrainedprofessionalwhoisboundbyacodeofprofessionalconducttofacilitatecommunicationbetweendeafandhearingpersons.InterpretersandtransliteratorsmaybefluentinAmericanSignLanguage;ortheymayprovideCuedSpeechtransliteration;ortheymaybeoralinterpreterswhomouthwordswithoutvoicesodeafindividualscanspeechreadtheinformationpresented.

NoteTaker Aperson,typicallyastudentintheclass,whotakesnotesandprovidesthemtothestudentwithadisability.Notesincludelectureinformation,diagrams,andcommentsfromclassdiscussions.

OpenCaptioning Textfromatelevisionprogram,video,ormoviethatappearsautomaticallyonthescreentoconveythespokeninformation.Nospecialdecoderisneeded.

OtherwiseQualified Asastudentwithadisability,youare"otherwisequalified”whenyoumeetthesameacademicrequirementsandstandardsasnon-disabledstudents.Theserequirementsandstandardsmustbeconsiderednecessarytomaintaintheintegrityofacourse,programorcollegepolicy.Forexample,astudentwithadisabilityisrequiredtomeettheinstructor'sexpectationsforallstudentsinregardstoclassparticipation,workstandards,attendance,andabilitytodemonstrateacquiredknowledge.

ResidualHearing Anyusablehearingthatapersonmayhave.

RegistryofInterpretersfortheDeaf(RID)

Anationalprofessionalorganizationthatisresponsiblefortestingandcertifyinginterpreters,andmaintainingtheCodeofProfessionalConduct.

Speech-to-TextService Aserviceprovidedtofacilitatecommunicationbyusingtechnologytoprovideatextformatforauditoryinformation.Theserviceprovideruses


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specialsoftwareandadisplaydevice,andtypesallofthespokeninformationsothestudentisabletoreadthelectureorclassdiscussion.

Speechreading(alsoknownaslipreading)

Theprocessofwatchingaperson’smouthmovementsandfacialexpressionstoascertainwhatisbeingsaid.SpeechreadingabilityvariesfrompersontopersonandcanbeinfluencedbyfactorssuchastheamountofuseablehearingapersonhasandtheirknowledgeofspokenEnglish,thelightingandambientnoiseintheroom,andspeakerdifferencessuchasaccents,lipmovements,andfacialhair.

TelecommunicationsRelayService(TRS)

Servicesthatfacilitatetwo-waytelephonecommunicationbetweenapersonwhousesaTTYoracomputerandapersonwhodoesnotusesuchadevice.

TTY Atelecommunicationdeviceusedbydeafpersonswhocannotcommunicateonthetelephone.Atypewriter-likeunitprintstheconversationonascreenorpapersothatitcanberead,andenablestheusertotyperesponsesbackonthekeyboard.ATTYmustconnectwithanotherTTYoracomputer.PreviouslyreferredtoasaTDD.

VideoRelayService(VRS) Afreeonlineservicewhichprovideson-screeninterpreterstofacilitatephonecallsbetweenhearinganddeafpersons.


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Thistemplatewasoriginallydevelopedbypepnet2andhasbeenredevelopedbyNationalDeafCenteronPostsecondaryOutcomes(NDC)underagrantfromtheU.S.DepartmentofEducation,OSEP#HD326D160001.However,thecontentsdonotnecessarilyrepresentthepolicyoftheU.S.DepartmentofEducation,andyoushouldnotassumeendorsementbythe

federalgovernment.PublicationDate:2017.AdditionalinformationaboutcurrentNDCresourcescanbefoundat:www.nationaldeafcenter.org

handbook for note takers - national deaf center · this handbook is designed to provide an overview...

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