handling difficult situations & people - challenge consulting · handling difficult situations...

Handling Difficult Situations & People “Great course, would recommend to all. Lovely rural setting” Alison May Marketing Advisor For further information or to reserve a place on this course contact us : Challenge Training and Consultancy Limited Training & Conference Centre Nottingham Road Woodborough Nottingham NG14 6EH Tel : 0115 955 1995 Fax : 0115 926 4891 [email protected] www.challengeconsulting.co.uk Duration: 1 Day HELD AT CHALLENGE TRAINING & CONFERENCE CENTRE Overview The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations. Aim To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate. Content By the end of the course, delegates will: • Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. • Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals • Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground. • Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.

Upload: others

Post on 23-Aug-2020

3 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Handling Difficult Situations &

People

“Great course, would recommend to all. Lovely rural setting” Alison May

Marketing Advisor

For further information or to reserve a place on this course

Challenge Training and Consultancy Limited

Training & Conference Centre Nottingham Road

Woodborough Nottingham NG14 6EH

Tel : 0115 955 1995 Fax : 0115 926 4891

[email protected]

www.challengeconsulting.co.uk

Duration: 1 Day

HELD AT CHALLENGE TRAINING

& CONFERENCE CENTRE

Overview The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations. Aim

To enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. This course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate. Content By the end of the course, delegates will:

• Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.

• Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals

• Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.

• Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.

Today’s Event : Aspire | Handling Difficult Client Situations - … · Today’s Event : Aspire | Handling Difficult Client Situations - Challenges and Strategies The virtual event

Handling Difficult Volunteers

Handling Difficult Situations & People - Challenge Consulting · Handling Difficult Situations & People “Great course , would recommend to all. Lovely rural setting” Alison May

PHACOEMULSIFICATION IN DIFFICULT SITUATIONS - Opthal

Handling Difficult People

Handling Difficult Customers

Handling Difficult Project Situations

Powerpoint Handling Difficult Situations