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Handling Instructions

CLS - Licensing of integration product (feature)

OpenScape Contact Center Enterprise V7.0

Handling Instructions CLS

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History of Changes

Ver. Released RDB# Changes

2.2 2009-12-14 3109

3128

Raise max quantity limits from 750 to 1500 for F31505-K79-A6, F31505-K79-A7,

F31505-K79-A8, F31505-K79-A15.

Features F31505-K79-A33, F31505-K79-A34 added.

2.3 2011-01-26 Feature name change: F31505-K79-A33, F31505-K79-A34

2.4 2011-02-14 FAQ information added about required Cold Redundancy User quantity


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Table of Contents

1. Introduction 4

1.1. Purpose of the document 4

2. Product Information 4

2.1. General 4

2.2. Features 5

3. First Licensing 10

4. Add-On Licensing 10

5. Rehost 11

6. Shift 11

7. License Transfer 11

8. Upgrade 11

8.1. HPPC Agile V6.0 OSCC Enterprise V7.0 11

8.2. HPPC V6.5 OSCC Enterprise V7.0 12

8.3. OSCC Agile V7.0 OSCC Enterprise V7.0 13

8.4. OSCC E V7.0 Product Instance for SL 14

9. FAQ 14

9.1. Required Cold Redundancy User quantity 14


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1. Introduction 1.1. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard

process of HiPath License Management (see document License Guidelines).

2. Product Information 2.1. General a) Each system (except a Demo system) requires either “OSCC E V7.0 Base Pack Enterprise”, “OSCC E V7.0

Base Pack Attendant”, “OSCC E V7.0 Base”, “OSCC E V7.0 Base UC Package” or “OSCC E V7.0

Central Reporting”. It is not possible to have more than one of these features on one system.

b) A system with “OSCC E V7.0 Central Reporting” as base feature must have at least one “OSCC E V7.0

CRS Manager” license. It is not possible to use other features on a Central Reporting system.

c) It is possible to upgrade to V7.0 from previous HiPath ProCenter Versions (V6.0 and V6.5).

d) “OSCC E V7.0 Base Info” is added as base feature when a system is upgraded to V7.0. This feature does not

contain any other licenses. Also it is possible to upgrade from OpenScape Contact Center Agile V7.0 to OpenScape Contact Center Enterprise V7.0.

e) All upgrades from systems < V6.0 are handled as new V7.0 system orders.

f) The product supports a Redundancy Server with the two modes “cold” and “warm”. For both modes you need one time the feature “OSCC E V7.0 Base Redundancy”. To use cold redundancy you need feature “OSCC E V7.0

Cold Redundancy User” with a quantity that equals the user quantity. To upgrade from cold to warm redundancy

you need feature “OSCC E V7.0 Upg Cold -> Warm Redcy” with a quantity that equals the user quantity. You

have to enter a second MAC address for the redundancy server.After activating the main system, you have to activate redundancy feature onto a second MAC Address. At this point, you will be asked also for the SIEL-ID of the main system. A second license key will be generated for this MAC Address with the same license content as the license key for the main system.

g) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID.

h) There are 2 demo features. Per system only one Demo feature can be used.

i) The maximum User quantity per system is different depending on the PBX type to which the Contact Center system is connected.

j) “Agent Desktop” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base

pack).

k) “Associate Desktop” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base

pack).

l) “Attendant Console” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base

pack).

m) “SDK RTM Client” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base

pack).

n) “SAP CIC Desk.Integr.” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the

base pack).

o) “SAP ICI Desk.Integr.” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the

base pack).


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p) “E-mail User” quantity has to be less or equal the quantity sum of “Agent Desktop”, ”Associate Desktop”,

“Attendant Console” and “SDK RTM Client” licenses (incl. those of the base pack).

q) “Callback” quantity has to be less or equal the quantity sum of “Agent Desktop”, ”Associate Desktop”,

“Attendant Console” and “SDK RTM Client” licenses (incl. those of the base pack).

r) “Web Collaborat. User” quantity has to be less or equal the quantity sum of “Agent Desktop” “Attendant

Console” and “SDK RTM Client” licenses (incl. those of the base pack).

s) Feature “Outbound” requires at least one “Callback User”.

t) “Associate Desktop” and “Base Pack Attendant” can only be used with PBX type “H8000” or “OpenScape

Voice”.

u) “Demo Attendant” requires PBX type “H8000” or “OpenScape Voice”.

v) “OSCC E V7.0 Tenant” cannot be used together with one of these features: “OSCC E V7.0 Networking”,”

OSCC E V7.0 SAP CIC Desk.Integr.”,” OSCC E V7.0 SAP ICI Desk.Integr.”.

w) “OSCC E V7.0 Tenant” can only be used with PBX types "HiPath 4000 V2.0/V3.0/V4", "HiPath 8000 V2.2/V3" or

"OpenScape Voice".

x) Feature “OSCC E V7.0 CRS Manager“ can only be used for Central Reporting systems. A Central Reporting

system can have up to 100 managers (Manager + CRS Manager). If feature „OSCC E V7.0 Manager“ is activated

for a Central Reporting system, the manager feature will be exchanged with „OSCC E V7.0 CRS Manager“ (done

by a background job a few minutes after activation).

y) “OSCC E V7.0 Base UC Package” can be used with PBX types “HiPath 8000 V2.2/V3” and “OpenScape Voice

V3.1” only.

z) License keys for features “OSCC E V7.0 Product Instance for SL” and “OSCC E V7.0 CRS Product

Inst. for SL” ” are time limited although the CLS shows them as permanent. All licenses will expire with January

31st of the following year except when generated after November 30th. In this case the expiration is extended by one additional year. For those licenses that belong to a valid contract the license keys will be deleted with November 30th. This will allow the user to regenerate the license key with the new expiration date.

aa) “OSCC E V7.0 Product Instance for SL” requires PBX type “OpenScape Voice”.

bb) “OSCC E V7.0 CRS Product Inst. for SL” requires PBX type “Central Reporting”.

2.2. Features

Feature # Feature Name

F31505-K79-A1 OSCC E V7.0 User

F31505-K79-A2 OSCC E V7.0 Agent Desktop

F31505-K79-A3 OSCC E V7.0 Manager

F31505-K79-A4 OSCC E V7.0 Attendant Console

F31505-K79-A5 OSCC E V7.0 Associate Desktop

F31505-K79-A6 OSCC E V7.0 E-Mail User

F31505-K79-A7 OSCC E V7.0 Callback User

F31505-K79-A8 OSCC E V7.0 Web Collaborat. User

F31505-K79-A9 OSCC E V7.0 Skills-based Routing

F31505-K79-A10 OSCC E V7.0 Call Director


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F31505-K79-A11 OSCC E V7.0 Networking

F31505-K79-A12 OSCC E V7.0 Outbound

F31505-K79-A13 OSCC E V7.0 SAP CIC Desk.Integr.

F31505-K79-A14 OSCC E V7.0 SAP ICI Desk.Integr.

F31505-K79-A15 OSCC E V7.0 SDK RTM Client

F31505-K79-A16 OSCC E V7.0 SDK RTM Server

F31505-K79-A17 OSCC E V7.0 Base Pack Enterprise

F31505-K79-A18 OSCC E V7.0 Base Pack Attendant

F31505-K79-A19 OSCC E V7.0 Base Info

F31505-K79-A20 OSCC E V7.0 Upgrade per Agent

F31505-K79-A21 OSCC E V7.0 Central Reporting

F31505-K79-A22 OSCC E V7.0 Promo Info

F31505-K79-A23 OSCC E V7.0 Demo Enterprise

F31505-K79-A24 OSCC E V7.0 Demo Attendant

F31505-K79-A25 OSCC E V7.0 Base Redundancy

F31505-K79-A26 OSCC E V7.0 Cold Redundancy User

F31505-K79-A27 OSCC E V7.0 Base Agile-Upgrade

F31505-K79-A28 OSCC E V7.0 Agile-Upgrade User

F31505-K79-A29 OSCC E V7.0 Upg Cold -> Warm Redcy

F31505-K79-A30 OSCC E V7.0 Tenant

F31505-K79-A31 OSCC E V7.0 CRS Manager

F31505-K79-A32 OSCC E V7.0 Base UC Package

F31505-K79-A33 OSCC E V7.0 Product Instance for SL

F31505-K79-A34 OSCC E V7.0 CRS Product Inst. for SL

Feature max quantity limits:

Feature Max Qty Limit

OSCC E V7.0 User 1500

OSCC E V7.0 Agent Desktop 1500

OSCC E V7.0 Manager 180


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OSCC E V7.0 Attendant Console 1500

OSCC E V7.0 Associate Desktop 1500

OSCC E V7.0 E-Mail User 1500

OSCC E V7.0 Callback User 1500

OSCC E V7.0 Web Collaborat. User 1500

OSCC E V7.0 Skills-based Routing 1

OSCC E V7.0 Call Director 1

OSCC E V7.0 Networking 1

OSCC E V7.0 Outbound 1

OSCC E V7.0 SAP CIC Desk.Integr. 100

OSCC E V7.0 SAP ICI Desk.Integr. 750

OSCC E V7.0 SDK RTM Client 1500

OSCC E V7.0 SDK RTM Server 10

OSCC E V7.0 Base Pack Enterprise 1

OSCC E V7.0 Base Pack Attendant 1

OSCC E V7.0 Base Info 1

OSCC E V7.0 Upgrade per Agent

OSCC E V7.0 Central Reporting 1

OSCC E V7.0 Promo Info 1

OSCC E V7.0 Demo Enterprise 1

OSCC E V7.0 Demo Attendant 1

OSCC E V7.0 Base Redundancy 1

OSCC E V7.0 Cold Redundancy User 1500

OSCC E V7.0 Upg Cold -> Warm Redcy 1500

OSCC E V7.0 Tenant

OSCC E V7.0 CRS Manager 100

OSCC E V7.0 Base UC Package 1

OSCC E V7.0 Product Instance for SL 1

OSCC E V7.0 CRS Product Inst. for SL 1

Content of “OSCC E V7.0 Base Pack Enterprise”:

Quantity Feature

10 OSCC E V7.0 User


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10 OSCC E V7.0 Agent Desktop

1 OSCC E V7.0 Manager

Content of “OSCC E V7.0 Base UC Package”:

Quantity Feature

5 OSCC E V7.0 User



Content of “OSCC E V7.0 Base Pack Attendant”:

Quantity Feature

1 OSCC E V7.0 Attendant Console

1 OSCC E V7.0 User


Content of “OSCC E V7.0 Demo Enterprise”:

Quantity Feature

5 OSCC E V7.0 User


5 OSCC E V7.0 E-Mail User

5 OSCC E V7.0 Callback User


5 OSCC E V7.0 Associate Desktop

1 OSCC E V7.0 Call Director


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5 OSCC E V7.0 SDK RTM Client

1 OSCC E V7.0 Skills-based Routing

5 OSCC E V7.0 Web Collaborat. User

1 OSCC E V7.0 Outbound

Content of “OSCC E V7.0 Demo Attendant”:

Quantity Feature

1 OSCC E V7.0 Attendant Console

1 OSCC E V7.0 User


Content of “OSCC E V7.0 Product Instance for SL”:

Quantity Feature

1500 OSCC E V7.0 User



1500 OSCC E V7.0 Associate Desktop

1500 OSCC E V7.0 E-Mail User

1500 OSCC E V7.0 Callback User

1500 OSCC E V7.0 Web Collaborat. User

1 OSCC E V7.0 Skills-based Routing

1 OSCC E V7.0 Networking

1500 OSCC E V7.0 SDK RTM Client

1 OSCC E V7.0 Base Redundancy


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1500 OSCC E V7.0 Cold Redundancy User

1500 OSCC E V7.0 Upg Cold -> Warm Redcy

100 OSCC E V7.0 Tenant

PBX types:

PBX Type Max. User Quantity Max. Manager Quantity

HiPath 3500/3700 V5.0/V6.0/V7/8 64 100

HiPath 3800 V5.0/V6.0/V7/8 100 100

HiPath 4000 V2.0/V3.0/V4 1250 180

HiPath 8000 V2.2/V3 1500 180

HiPath DX V7.1/V8.0 750 100

Hicom 300E Rel.6.6 (USA) 750 100

Central Reporting 0 100

OpenScape Voice V3.1/V4 1500 180

3. First Licensing Nothing special

4. Add-On Licensing Nothing special


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5. Rehost Nothing special

6. Shift Partial shift is not possible.

7. License Transfer Nothing special

8. Upgrade 8.1. HPPC Agile V6.0 OSCC Enterprise V7.0 It is possible to upgrade from HiPath ProCenter Agile V6.0. For each V6.0 Telephony Agent one upgrade feature

(“OSCC E V7.0 Upgrade per Agent”) is required. The required upgrade license quantity is increased by the fact that the

base and promotion feature also include agent licenses.

Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process.

The required quantity can be calculated using this formula:

Quantity of HiPath ProCenter Agile V6.0 Telephony Agent

+ 5 (Agents that are included in HiPath ProCenter Agile V6.0 Basic)

+ 15 * Quantity of HiPath ProCenter Agile V6.0 Promotion package

Upgrade Mapping Table:

HiPath ProCenter Agile V6.0 Mapping Qty. OpenScape Contact Center Enterprise

V7.0

HiPath ProCenter Agile V6.0 Telephony Agent 1 OSCC E V7.0 User

HiPath ProCenter Agile V6.0 Agent Desktop 1 OSCC E V7.0 Agent Desktop


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HiPath ProCenter Agile V6.0 Associate Desktop 1 OSCC E V7.0 Associate Desktop

HiPath ProCenter Agile V6.0 Promotion package

10 OSCC E V7.0 User


HiPath ProCenter Agile V6.0 Basic

1 OSCC E V7.0 Base Info

5 OSCC E V7.0 User


HiPath ProCenter Agile V6.0 Call Director 1 OSCC E V7.0 Call Director

HiPath ProCenter Agile V6.0 Manager 1 OSCC E V7.0 Manager

8.2. HPPC V6.5 OSCC Enterprise V7.0 It is possible to upgrade from HiPath ProCenter Agile/Standard V6.5. For each V6.5 Agent one upgrade feature (“OSCC

E V7.0 Upgrade per Agent”) is required.

Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process.


HiPath ProCenter Agile/Standard V6.5 Mapping Qty. OpenScape Contact Center Enterprise

V7.0

HPPC V6.5 Basic 1 OSCC E V7.0 Base Info

HPPC V6.5 Note: Configured System 0

HPPC V6.5 Suites 0

HPPC V6.5 Agent 1 OSCC E V7.0 User

HPPC V6.5 Email Agent 1 OSCC E V7.0 E-Mail User

HPPC V6.5 Callback 1 OSCC E V7.0 Callback User

HPPC V6.5 Manager 1 OSCC E V7.0 Manager

HPPC V6.5 Skill Based Routing 1 OSCC E V7.0 Skills-based Routing


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HPPC V6.5 Agent Desktop 1 OSCC E V7.0 Agent Desktop

HPPC V6.5 Associate 1 OSCC E V7.0 Associate Desktop

HPPC V6.5 SDK Client 1 OSCC E V7.0 SDK RTM Client

HPPC V6.5 CallDirector 1 OSCC E V7.0 Call Director

8.3. OSCC Agile V7.0 OSCC Enterprise V7.0 To upgrade from Agile V7.0 to Enterprise V7.0 the following 2 upgrade features are required:

• 1 * OSCC E V7.0 Base Agile-Upgrade (F31505-K79-A27)

• n * OSCC E V7.0 Agile-Upgrade User (F31505-K79-A28) For each Agile V7.0 User license one of this upgrade feature is required. Please note, that also feature “OSCC A V7.0 Base Pack Agile” includes 5 user licenses.

During the upgrade it is not possible to change the MAC address.

Attention:

BAP449 (OSCC ProCenter Version Info Inventory) will not be updated in the Installed Base. This planning note identifies

the version of the OpenScape Contact Center V7.0 system with its quantity value (1 = Agile, 2 = Enterprise). Please

trigger a manual update of the Installed Base.


OpenScape Contact Center Agile V7.0 Mapping Qty. OpenScape Contact Center Enterprise

V7.0

OSCC A V7.0 Base Pack Agile 1 OSCC E V7.0 Base Info

5 OSCC E V7.0 User


OSCC A V7.0 Base 1 OSCC E V7.0 Base Info

OSCC A V7.0 User 1 OSCC E V7.0 User

OSCC A V7.0 Manager 1 OSCC E V7.0 Manager

OSCC A V7.0 Agent Desktop 1 OSCC E V7.0 Agent Desktop


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OSCC A V7.0 Associate Desktop 1 OSCC E V7.0 Associate Desktop

OSCC A V7.0 Call Director 1 OSCC E V7.0 Call Director

OSCC A V7.0 E-Mail User 1 OSCC E V7.0 E-Mail User

OSCC A V7.0 Callback User 1 OSCC E V7.0 Callback User

8.4. OSCC E V7.0 Product Instance for SL Feature “OSCC E V7.0 Product Instance for SL” is time limited. To extend the validation period extend the existing

system with another license. Thereby the existing feature will be disabled.

Attention:

A remaining validation period of the existing feature gets lost. Due to this fact you should extend a system as late as

possible.

9. FAQ 9.1. Required Cold Redundancy User quantity To enable the redundancy option you one time “OSCC E V7.0 Base Redundancy” and for every existing user

license one “OSCC E V7.0 Cold Redundancy User” license. You have to consider also user licenses that are

included in base licenses (e.g.: OSCC E V7.0 Base Pack Enterprise includes 10 user licenses).

Example:

A system with

1 * OSCC E V7.0 Base Pack Enterprise

100 * OSCC E V7.0 User

requires

110 * OSCC E V7.0 Cold Redundancy User

About Unify

Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio,

Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and

productive workforce which can dramatically improve team performance, individual engagement and business efficiency.

Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive

user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment.

Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for

a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.

Copyright © Unify Software and Solutions GmbH & Co.KG. 2018

Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany.

All rights reserved.

Reference No.: A31002-P3010-D101-2-7629

The information provided in this document contains merely general descriptions or

characteristics of performance which in case of actual use do not always apply as described

or which may change as a result of further development of the products. An obligation to provide

the respective characteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and

Solutions GmbH & Co.KG.

All other company, brand, product and service names are trademarks or registered trademarks of

their respective holders.

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