Handling Negative feedback in an organization

Section: F Group: 6

Roll No. Name

150102003 Abhineet Augustine150103051 Ayush Nigam150103128 Rashi Srivastava150101046 Ruchit Doshi150103138 Saajal Sharma150101106 Sanchi Bablani150102084 Sarthak Mathur

Employee Motivation Motivation can be defined as the willingness to exert high level of

efforts towards the achievement of organizational goals- Stephan P Robbins

What motivates employees

InternalResponsibilit

y

Recognition

Feedback

ExternalSalary

Environment

Benefits

Feedback: information about reactions to a product, a person’s performance of a task, etc. which is used a basis for improvement

Types of Feedback :

Positive Feedback

•when the receiver is appreciated for a performance or a task

Negative Feedback

•when the receiver is reviewed for negative performance

Negative Feedback: Examples from day-today life

Being written up for not meeting deadlines Getting rebuked for coming to the office late Receiving a poor evaluation for not achieving the expected

achievable targets An overseer telling you that the presentation submitted by you is

not up to the mark Getting pulled up for showing indifferent attitude to the

colleagues

Types of Responses to Negative Feedback

Ignorant Hypersensitive

Defensive Assertive

Survey Results

Reaction to a negative feedback:

It was observed that more than half of the employees react in an assertivemanner.

Giving a negative feedback

When the respondents were asked toreply on how they would criticize someone, following outcomes wereobserved.

Factors Responsible for Job Turnover

This helped in understanding the importance of negative feedback on the employee turnover of a company.

No growth Opportunities

Rebuked in front of everyone

Targeted personally

Frequent reprimands from the boss

Targeted on certain shortcomings on a continuous basis

0 10 20 30 40 50 60 70 80

Factors that affect Employee Turnover

Negative Feedback if taken Assidously

Behavioral changes of the employee towards others

Drop in performance

Absenteeism, reluctance in accepting new challenges

Downfall in overall moral of the person

HANDLING NEGATIVE Feedback

For Managers giving negative feedbacks

Make sure to find the truth

Explain the gravity of the situation

Don’t sound authoritative, rather act like an advisor

Avoid person attacks

Desired Tone while giving a feedback

For Receiver of Negative Feedback

Be a patient listener Don’t be defensive , instead try to understand the problem Take the feedback seriously and try to improve Respond by reflecting on the comments made and getting some

alternate perspective

THANK YOU!