Hands-On Design Process for ACD/VPNetworks

1. Model 800-, WATS-, Megacom800- and New 800-Virtual Services for one (1) existing ACD Switch at Dallas serving 45 virtual locations as specified in VHD45 input file.

2. Model 1, 2, & 3 Optimally-Located SWs for only the optimum ACDNet with implications of additional costs of moving and loss of economy-of-scale related to labor costs.

ACD NETWORKS:The Design Process

• Prepare a VHD file with valid CPE data

• Prepare a NLT file with valid AL types

•Select the valid tariffs for POP-SW ALs

• Prepare a LINK file if required requiredfor a mix of FX and virtual facilities

• Prepare a LATA file(w/geo-zones #s)

• Adjust the SDF parameters for voice andACD applications

SDF - The ACD-RelatedDesign Parameters

• ECD (Exp . Call Duration in Secs .)

• DREQ, PEXD (Delay reqd . for designand prob . of exceeding DREQ)

•Clbr (cost of labor in $/Hr.)

•Frst (rate setting factor for discounts)

• ACDT (ACD type to be modeled)

ACDTypes Allowed

•ACDT=1 implies a traditional 7-Col.Tariff for the 800-SVC. (cf. Tbl. 8.5a)

•ACDT=2 implies a 4-Col. Tariff for MegaCom800-Svc, & new 800-Svc.

•ACDT=3 implies traditional 7-Col.Tariff for WATS-SVC. (cf Tbl. 8.5b)

•ACDT=4 implies a 4-column tariff forvirtual services using Distance Bandsand not CSABands.

Voice Network Design Process

1. Open/View the input file “Files” andenter VHD45, 1 LINK17, MAPusa ,TARIFF, SDF, NAME45, LATA45 andSWF in the proper cells and UPDATE.

2. Open/View the input file “SDF” and update values of ALT=1, TKLT=1, and Bal=0.1 (to size POP-ACD SW AL bundle and consider trunks for data traffic only)

3. Use SWF for 1 Existing SW located at Dallas (ID=45) for older three Virtual Svcs. & New 800 Svc. (per MUTBL1 or Tbl. E8.2 pg. 292 of Text) and ACDT=2.

4. Run COG Program and compute optimum locations for 1, 2, 3 switches.

5. Using the Optimum ACD network, model ACDNets for 1, 2 and 3 Opt. SWs.

6. Tabulate the results with Remarks.

7. Show why the ACDNet with 1 SW at Dallas and employing Megacom800-Svc. is the best solution.

8. Using the best solution, vary PEXD with range 0.1 < PEXD< 0.2 and tabulate the total monthly costs with remarks.

9. Using the best solution, vary DREQ with range 10 <DREQ< 90 Sec., tabulate the total monthly costs with remarks.

ACD/VPNet Assignments1. Add to the MSWord document the Result- Tabulation of 4 ACDNets with your own remarks.

2. Include a DBF for Optimum ACD/VPNet

3. Include the tabulations of Total Monthly Costs for Optimum ACD/VPNet Versus PEXD and DREQ with observations about the optimum ACD/VPNet.