happy at work 4 working for the greater good tapping on eq for team_play by dr dups de los reyes
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Dr. Dups de los Reyes' talk presentation at the Happy at Work Conference 2014 titled, "Working for the Greater Good: Tapping on EQ for TeamPLAY"TRANSCRIPT
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Dr. Rodolfo ‘DUPS’ de los Reyes RAdelosReyes Management Consultancy © 2014
The LEADER’S
ENTHUSIASM
The top characteristic for acquiring and holding great power in organizations is energy, endurance, and stamina.
- Jeffrey Pfeffer Stanford GSB
Your first job as a leader is to take charge of your own energy and then help orchestrate the energy of those around you.
-Peter Drucker
Positive attitudes
3 results
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E.Q. (Emotional Quotient)
Emotional Intelligence
=
SUCCESS Individual & Organizational
EQ Bottom Lines
Reuven Bar-on is the key researcher
90% of leadership success was due to a high EQ (research in 15 global firms), top 10% of software programmers exceed average performers in production by 1,272% EQ can be learned
EMOTION
from French: emouvoir
to stir up the feelings of
to L a t i n: movere
to move
Emotions connect and influence people.
Glad Sad
Mad Scared
The FOUR MAJOR EMOTIONS
HAPPINESS
ANGER
SADNESS
FEAR
WHAT IS E.Q.? (Emotional Intelligence)
the intelligent use of emotions for understanding & managing yourself, and understanding others and managing relationships with others
the ability to sense, understand, and effectively apply emotions as a source of human energy, information, and influence (LEADERSHIP)
The E.Q. TRIAD
YOU OTHERS
RELATIONSHIPS
understand
manage
understand
manage
Self-Awareness
Self-Actualization &
Optimism
Resilience & Depth
- Robert Cooper & Ayman Sawaf
E.Q. KEYSTONES
Relationships
awkward socially, introverted not open about themselves don’t assert, don’t volunteer at meetings stick to their comfort zones, risk-averse attack (sarcasm), blame, complain can’t deal with displacements (inis) full of negatives in conflict/crisis/change can’t forgive others, blames others/things don’t know how to say I’m sorry
High I.Q. People with a Low E.Q.
90% of our adult behavior
is due to our 1st 5 years of
existence!
In the 8 life development stages
(Dr. Erik Erikson), the 1st 4 take
place from age 0 to 12
identity – role confusion
intimacy – isolation
generativity – stagnation
integrity – despair
Dr. Erik Erikson
LIFE STAGES
trust – mistrust
autonomy – shame/doubt
initiative – guilt
industry – inferiority
0-1
1-3
3-5
5-12
12-20
20-40
40-60
60-
I will rise above
the way
I was raised.
E.Q. an old body in new clothes
PERSONHOOD
PAGKATAO
big bang
Self-Awareness
- Robert Cooper & Ayman Sawaf
E.Q. KEYSTONES
Relationships
Starting Point: COMMUNICATE
with YOUR SELF
A life unexamined is not worth living
---Socrates
For a better society, begin with your inner self.
---Carl Jung
We are the change we want to have in the world.
---Mahatma Gandhi
RADLRMC © 2010
104
FALLOW TIME
FALLOW TIME
• time for the soil to be left unseeded to recover natural fertility
• time for nourishment, reenergizing, revitalizing
LISTENING to ONESELF
FALLOW TIME silence: feeling/spirit/soul
concerns become clear
solutions emerge
better results
The Biblical basis
of 7 Sacred Pauses
Be still, and know I am
God.
—Psalm 46:10
SELF-ESTEEM as the starting point of Self-Awareness
Self-concept
Self-esteem
Self-confidence
RADLRMC © 2010
SELF-ESTEEM
Negative Positive
a b c
I am a victim.
ttack
lame omplain
A CHALLENGE FOR WORK
RELATIONSHIPS
How do you deal with difficult
people?
Can there be positive interaction
with difficult people?
People may rate you,
hate you, shake you,
break you,
But it’s how strong you stand that makes you.
Kim Chiu,Twitter 2014
SELF-ESTEEM
Negative Positive
a A b B c C
I am a victim. I make things happen.
ttack
lame omplain
DAPT ALANCE ARE
It’s about making CHOICES!
RADLRMC © 2011
Love your work and the people you work with
Work is LOVE made visible
- Kahlil Gibran
51
their problems will be solved
WHY FOLLOWERS FOLLOW
COMMITMENT
they feel good and important
HUMILITY
LEADER's QUALITIES
sensitivity
integrity
vision-mission
competence
POSITIVE WORD CHOICE Samples
What’s your complaint? How may I help you?
I’m afraid…. (don’t say this)
I guess…. (don’t say this)
Correct me if I’m wrong. Please let me know if I’m right.
If I may interrupt…. If I may add….
I have a problem. May I consult you on this matter?
No problem. Consider it done. I’ll do my best.
X X X
LINES with JUDGMENT
(phone just ringing) He’s not answering his phone. Ayun. Late na naman. Nahuli siguro ng gising. Bakit ganon yun? Parang walang pakialam. Why are you always smiling? SG
You Name,
RADLRMC © 2009
WORK for the greater good even while you’re HAPPY @ WORK
O h so FUN
reparedness
uality
esourcefulness
peed
eamwork
WORK STRATEGIES
Q
P
R
S
T RADLRMC © 2014
98
TEAMWORK CAN BE
TEAMPLAY
WORK IS NOT JUST TASKS. WORK CAN BE FUN
You Name,
RADLRMC © 2009